presentatie verbeterjezorg be 20110920
DESCRIPTION
Verbeterjezorg.be is a (Self) Assessment tool (Web2.0) developed by both patients and care providers to measure (patient) experiences in an innovative way aimed at enhancing dialog between stakeholders provide stakeholders with relevant information and create transparency and a base for decision making, improvement and innovation.TRANSCRIPT
Patient
Empowerment
Platform
www.verbeterjezorg.be
Drs Olof-Jan Smits MMO
What is it?
• (Self) Assessment tool (Web2.0)
• developed by both patients and care providers
• to measure (patient) experiences in an
innovative way
• aimed at enhancing dialog between
stakeholders
• provide stakeholders with relevant information
and create transparency
• and a base for decision making, improvement
and innovation.
Implementation & assurance
Patient / family
Nursing staff
Doctors
Rapporting
Analysis
Improvement
Concept
Feedback
Idea /
Experience
Idea /
ExperienceOnline
platform
Online
platformCare management
system
Care management
system
doctorsdoctors
hospitalshospitals
accreditationaccreditationpatientspatients
governmentgovernmentICURO
Stakeholders
social care employerssocial care employers
insurersinsurers
patient
organizations
patient
organizations
nursing staffnursing staff
universitiesuniversities
5
Experience criteria
Service
expectation
Service
expectation
ParkingParking BillingBilling
InformationInformation
Quality of foodQuality of foodMedical aspectsMedical aspects
AccommodationAccommodation Time managementTime management TransportationTransportation AccessabilityAccessability
Patients, staff and other stakeholdersreport ideas,
experiences, and/orimprovements
Patients, staff and other stakeholdersreport ideas,
experiences, and/orimprovements
6
Submit experiences
• Tablet pc• Internet• Mail• Text messaging• MMS• Twitter• Video • Photo• Footprint
7
• Receipt of idea/ experience
• Automatic confirmation of receipt
• Analysis of idea/ experience
• Link to responsible care provider
• Analysis possible improvements, risk assessment & implementation opportunities
• Redefine and adjust strategy, policy, processes, services
• Feedback to client
Process
• Patient, staff or other stakeholder is initiator
• Care provider is in control
• All stakeholders are virtually involved in
improvement and innovation
• Ideas and data generated by the process are
basis for a step by step adjustment of strategy,
policies, processes and services
Assumptions
PLANPLAN DODO
CHECKCHECKACTACT
Think & Feel
HearSee
Say & Do
Demo
Patient or staff reports an
experience on
verbeterjezorg.be
• Care provider receives alert on
personal webpage
• Care provider decides on
publication on website
• Care provider plans and
implements improvements
• Patient receives feedback
How does it work?
How does it work?
REPORTREPORT
To optimize our European set of experience
criteria we would like you to join our
initiative.
Please contact us !
T: +32 485 382 025
Contact