ogx match bi

Business Intelligence| OGX, Match:

Converting Data into Action for Growth

Rotterdam, 25th-29th November

Are these your current challenges?

Takes to long to match an EP

Too many hours spent finding the right TN?

Unsatisfied EP’s before and after exchange?

A lot of undelivered EP’s?

Check the output to ensure you over come all the above mentioned challenges!

Why BI for Matching faster and more?

Decreasing matching time

Human Resources Efficiency More Satisfied Customers

Increasing Matching rate

Matching enables easier, higher and faster enables delivery of our promises to our

customer

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c

Ensuring you Match Faster and more

Did you know?

UPS used BI and advanced analytics such as operations research to build systems and processes that made its operations more

efficient (including a 30-million mile reduction in annual miles driven) while offering more products and delivering better service

What you need to know forfast and bigger matching?

Matching time

Supply and demand

Matching rate

Customer needs

Existing platforms allows to manage this complex of operations and build strategy for

process optimization

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manage.aiesec.org

What is your customer looking for

What is S&D nowWhat does your customer

like?

myaiesec.net CustomerGauge

Matching rate

Matching time

What information do you need to match more and faster?

Platforms

How you can use the platforms to get this information?

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manage.aiesec.org

Analytics tab

Search engine modification

Waterfall report

myaiesec.net CustomerGauge

Application

Comments

Self-selected issues

Notifications

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manage.aiesec.org

manage.aiesec.org is a backstage of Opportunity portal, where you can understand what is your customer searching and who is your potential partner

Get to know where and what your customer wants at the click of a button!

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The most relevant analysis tools that you can utilize for

smarter matching strategies are:

Analysis tab

Filter By MC/LC

Raise TN’s with the right

countries:

Understand where and for what

your users want to go on exchange

for and raise TN’s with those

countries to co-deliver

the relevant experiences for your entity!

Analytics tab

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Who should do this?LC VP, MC VP

How often?Analyze at least once every week for daily tracking your partnerships and any time you’re planning your future partnershipsLC should be educated about how to get this information after each allocation period

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myaiesec.net

Tools for myaiesec.net

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Search engine modification

Save search

Ask questions/Apply/Survey/Uplo

ad CV or package Completion

Application Notifications

Profile completion meter

Issues and Sub product filters

Automatic Acceptance/Rejection E-

mails

Matchability

Likes

EP application Counter Applications

Do you want to know all possible information you need to match for EP form at the click of a button?

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Step #1

Notifications

Click Notificati

ons

Do you want to find the most match-able TN’s for your form in one click and apply to the TN in 6 clicks?

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Step #2

Matchability

Click on EP form to see most

matchable TN’s on the system for the form. Click on TN ID to check

the form

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Step #3

Search engine modification

Go to Browse Partnerships

after choosing the TN ID’s you think are

best for the EP

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Step #4

Application

1. Put the TN code in the search box

2. Select the TN you want, ask a question to the TN if you want to know anything more from the TN (no need for matching emails!)

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Step #5

Application

1. Apply to the TN if you satisfied with the answers.2. Each EP can apply to 3 TN’s at any time.3. If the TN does not reply in 10 days the EP can apply to more TN’s

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SectionText to Elaborate

Step #6

Notifications

Check the Like

Notifications. They are from TN’s that are interested to select

you!

In order to know how many raises you need to reach your target you need to know your match rate!

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SectionText to Elaborate

Step #7

Efficiency

Efficiency allows you to see MA-RE and RA-RE rates over all and in specific Sub-Products and Issues!

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SectionText to Elaborate

Step #8

Efficiency

A higher match rate means more satisfied consumers and higher conversion!

You can check the match rate of the ICX side you are trying to match with to understand whether you will meet the country partnership goals or not!

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Who should do this?LC and MC Vice President Exchange, Operations

How often?Use it in your daily operations for monitoring current situation and correct your actions towards goal achievement

How LC should get it?LC should be educated about how to use this information and enable higher conversion

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CustomerGauge

Using CustomerGauge for OGX Product Development

“CustomerGauge gives you all the data you about how is your customer perceives processes which are going”

The most relevant data that you can utilize for

faster process optimization:

Self Selected Issues

NPS Score% of Promoters

Response Rate Comments

Being customer-oriented means evolving our product based on what the customer likes and elimination what the customer dis-likes!

Self Selected Issues

#1 Step

1) Date Range: Select the last quarter that you want analyze

(quarterly do the process

improvement is recommended)

2) Filter by: Survey date #2

Step #3 Step

Self Selected Issues

Select the top 3 detractors issues for level 1 looking to

the % (ALL)

1)For each level 1 issue, you look to the level 2 issues of those level 1 issues

2)Than you have the information that you need and what you need to focus

to improve

#5 Step

#4 Step

Working on and improving what the majority of customers dislike will enable higher customer satisfaction

Waterfall report

1) Date Range: Select the last quarter that you want analyze

(quarterly do the process improvement is recommended)

2) Filter by: Survey date #7

Step #8 Step

#6 Step

Self Selected Issues

See the top level 2 detractors issues and how much it is contributing to the

NPS Score (+/-)

This information helps you to define a focus and also set your goals for

process improvement

#9 Step

#10 Step

See the top level 1 detractors issues and how much it is

contributing to the NPS Score

This information helps you to define a focus and also set

your goals for process improvement

Improving the product based on what the customer really felt after experiencing our product will enable higher customer satisfaction leading to higher growth

Comments

#11Step

1) Use the self selected issue analyses made in the previous slide

2) Click on comments of the top 3 issues of level 1 and level 2 and you will get better information about each issue

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Who should do this?Members, Leaders, LC VP, LCP, MC VP. MCP

How LC should get this information?LCs are using this information by themselves and it can be provided from National level weekly

How often?Each 2 days at LC level, and weekly at National level

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“Efficient Matching enables easier, higher and faster delivery of our promises to our customer”