notts hc impact workshop: prof. mike cooke

Patient Opinion Impact Workshop30/05/12

Professor Mike Cooke, CBEChief Executive

PATIENT OPINION – IMPACT WORKSHOP

Mansfield Civic Centre, 30th May 2012

WELCOME

2

BENEFITS – PATIENTS AND PEOPLE

What Patients want? What Staff want?

• Clinically effective safe care• Cleanliness• Responsive services• Dignity• Respect• Involvement• Communication

• Clear role• Real teams• Clear goals• Approachable Management• Feedback• Chance to develop [job]• Chance to develop [career]

11

OSCARSAGM 2009

Invest to Lead

PEOPLE’S STORIES ARE KEY

5

…..staff response to these is crucial

2012 OSCAR WINNERS

INTRODUCING THE CHALLENGE

To ensure each team captures feed back

To ensure each team shares and discusses its feedback with all team members

To ensure that each team acts on both it’s positive and negative feedback

To ensure that each team and directorate shares the changes it has made as a result of feedback

13

Nottingham Panthers – Anti Stigma campaign

AND FINALLY… THE TWO BEST MEASURES OF QUALITY!

15

Good luck from me!

Mike.Cooke@nottshc.nhs.uk

www.nottinghamshirehealthcare.nhs.uk

Nottinghamshire Healthcare NHS TrustDuncan Macmillan House

Porchester RoadNottinghamNG3 6AA