notts hc impact workshop: prof. mike cooke
TRANSCRIPT
Patient Opinion Impact Workshop30/05/12
Professor Mike Cooke, CBEChief Executive
PATIENT OPINION – IMPACT WORKSHOP
Mansfield Civic Centre, 30th May 2012
WELCOME
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BENEFITS – PATIENTS AND PEOPLE
What Patients want? What Staff want?
• Clinically effective safe care• Cleanliness• Responsive services• Dignity• Respect• Involvement• Communication
• Clear role• Real teams• Clear goals• Approachable Management• Feedback• Chance to develop [job]• Chance to develop [career]
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OSCARSAGM 2009
Invest to Lead
PEOPLE’S STORIES ARE KEY
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…..staff response to these is crucial
2012 OSCAR WINNERS
INTRODUCING THE CHALLENGE
To ensure each team captures feed back
To ensure each team shares and discusses its feedback with all team members
To ensure that each team acts on both it’s positive and negative feedback
To ensure that each team and directorate shares the changes it has made as a result of feedback
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Nottingham Panthers – Anti Stigma campaign
AND FINALLY… THE TWO BEST MEASURES OF QUALITY!
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Good luck from me!
www.nottinghamshirehealthcare.nhs.uk
Nottinghamshire Healthcare NHS TrustDuncan Macmillan House
Porchester RoadNottinghamNG3 6AA