nerius jasinavicius_eng_8 tocpa_oct 2013_-2
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Nerius Jasinavicius_ENG_8 TOCPA_Oct 2013_-2
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Improvements in public sector –
TOC Practitioners Alliance - TOCPA
History of Guarantee Fund
Guarantee Fund
protection for employees of bankrupt companies
by payment of their outstanding claims
Staff :
Distributed:
Crisis came
Influence of crisis
Effects of crisis (end of 2009)
• Number of bankrupts and accordingly –
applications increased 2.5 times
• Lack of staff
• Negative media publications
• Rumours about reorganization
2010 – the year of changes
Project start:
2. to increase throughput of applications 3 times,
keeping quality
Why ?
Stats on the project start date:
• Amount of people waiting for money: 22.000
• Pending money: 14.8 M EUR
• Average application lead time: 18 months
What to change?
approval term:
3 years (!!!)
What do we want ?
• Increase approved applications amount to 100 per month (was 28 per month on average in 2009)
• Keep existing high accuracy (quality) of approved applications
…under the following conditions: – no investments
– the same staff (2 times less than before the reorganization) with the same competencies
– no changes in legislation
Core Dilemma
How ?
1. Focus on applications flow
2. Key measurement: number of applications approved (GF: per month; Application manager: per day)
3. We asked ourselves: – do we do tasks that matter?
– do we require data that matters?
– do we require accuracy that matters?
– don’t we make manually what could be easily automated?
– belief the throughput depends on quantity of staff. Really?
– How much space we have within the law?
Application processing (before)
Payment to Bankruptcy
administrator (bankrupt company)
Payments to employees
36 days 1-2
Application processing (after)
Payment to Bankruptcy
administrator (bankrupt company)
Payments to employees
36 days 1 day
Before changes
2010 m.
Results 2011 m.
Month Staff Applications
Record !
Results
0
200
400
600
800
1000
1200
1400
1600
1800
2000
Progress
Guarantee Fund
Happy end ?
Problems
– Cleared backlog
www.TOC.lt
Courts system
courts:
– Increase in juridical literacy of citizens
– Lead-time of court cases
because either demand will increase or capacity
will be reduced
Nerius Jasinavicius
nerius@toc.lt
TOC Practitioners Alliance - TOCPA
History of Guarantee Fund
Guarantee Fund
protection for employees of bankrupt companies
by payment of their outstanding claims
Staff :
Distributed:
Crisis came
Influence of crisis
Effects of crisis (end of 2009)
• Number of bankrupts and accordingly –
applications increased 2.5 times
• Lack of staff
• Negative media publications
• Rumours about reorganization
2010 – the year of changes
Project start:
2. to increase throughput of applications 3 times,
keeping quality
Why ?
Stats on the project start date:
• Amount of people waiting for money: 22.000
• Pending money: 14.8 M EUR
• Average application lead time: 18 months
What to change?
approval term:
3 years (!!!)
What do we want ?
• Increase approved applications amount to 100 per month (was 28 per month on average in 2009)
• Keep existing high accuracy (quality) of approved applications
…under the following conditions: – no investments
– the same staff (2 times less than before the reorganization) with the same competencies
– no changes in legislation
Core Dilemma
How ?
1. Focus on applications flow
2. Key measurement: number of applications approved (GF: per month; Application manager: per day)
3. We asked ourselves: – do we do tasks that matter?
– do we require data that matters?
– do we require accuracy that matters?
– don’t we make manually what could be easily automated?
– belief the throughput depends on quantity of staff. Really?
– How much space we have within the law?
Application processing (before)
Payment to Bankruptcy
administrator (bankrupt company)
Payments to employees
36 days 1-2
Application processing (after)
Payment to Bankruptcy
administrator (bankrupt company)
Payments to employees
36 days 1 day
Before changes
2010 m.
Results 2011 m.
Month Staff Applications
Record !
Results
0
200
400
600
800
1000
1200
1400
1600
1800
2000
Progress
Guarantee Fund
Happy end ?
Problems
– Cleared backlog
www.TOC.lt
Courts system
courts:
– Increase in juridical literacy of citizens
– Lead-time of court cases
because either demand will increase or capacity
will be reduced
Nerius Jasinavicius
nerius@toc.lt
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