Improvements in public sector – 
 
TOC Practitioners Alliance - TOCPA
History of Guarantee Fund
Guarantee Fund
protection for employees of bankrupt companies
by payment of their outstanding claims
Staff :
Distributed:
 
Crisis came
Influence of crisis
Effects of crisis (end of 2009)
• Number of bankrupts and accordingly –
applications increased 2.5 times
• Lack of staff 
• Negative media publications
• Rumours about reorganization
2010 – the year of changes
Project start:
2. to increase throughput of applications 3 times,
keeping quality
Why ?
Stats on the project start date:
• Amount of people waiting for money: 22.000
• Pending money: 14.8 M EUR
• Average application lead time: 18 months
 
What to change?
approval term:
3 years (!!!)
What do we want ?
• Increase approved applications amount to 100 per month (was 28 per month on average in 2009)
• Keep existing high accuracy (quality) of approved applications
…under the following conditions:  – no investments
 – the same staff (2 times less than before the reorganization) with the same competencies
 – no changes in legislation
Core Dilemma
How ?
1. Focus on applications flow
2. Key measurement: number of applications approved (GF: per month; Application manager: per day)
3. We asked ourselves:  – do we do tasks that matter?
 – do we require data that matters?
 – do we require accuracy that matters?
 – don’t we make manually what could be easily automated?
 – belief the throughput depends on quantity of staff. Really?
 – How much space we have within the law?
 
Application processing (before)
Payment to Bankruptcy
administrator (bankrupt company)
Payments to employees
36 days 1-2
Application processing (after)
Payment to Bankruptcy
administrator (bankrupt company)
Payments to employees
36 days 1 day
Before changes
 
 
2010 m.
 
 
Results 2011 m.
Month Staff  Applications
Record !
Results
0
200
400
600
800
1000
1200
1400
1600
1800
2000
 
Progress
 
 
Guarantee Fund
 
 
Happy end ?
 
Problems
 – Cleared backlog
www.TOC.lt
Courts system
courts:
 – Increase in juridical literacy of citizens
 – Lead-time of court cases
because either demand will increase or capacity
will be reduced
Nerius Jasinavicius
nerius@toc.lt