mijnoverheid (holanda). congreso buzones y cajas fuertes en internet. spri. basque country
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MijnOverheid / Message Box
The Dutch MyGovernment portal and Online Message Box for citizens
Dr. Paul Zeef (sr. Business Consultant)
paul.zeef@logius.nl
Wouter Welling MSc MA (Productmanager)wouter.welling@logius.nl
1. The Service: MijnOverheido Citizen perspectiveo Government perspective
2. How did we get here?3. Finance, Governance and Stakeholders4. Adoption: facts, figures and fantasies5. Issues:o Business Case(s)?o Centralized Data / Centralized Portal?o Sector specific applicationso Other relevant systems
6. How do we work?7. Future developments (functional and technical)8. Questions and Answers
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What will we discuss?
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1. The Service : citizen perspective
Sorry no Englishversion (yet)
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1. The Service: citizen perspective
Personalized and customized…
3 main functions:� Digital Message box� Status of requests� Personal information
2015:
• 1.7 million activated accounts
• 700.000 visits per month (logged in)
• 20.000 new users every day (logged in)
• 2014: 27 million digital messages delivered in citizen message boxes
• Capacity: 13 million users
• Capacity: 200 million messages a year
Expectations:
• 8 million users by the end of 2016
• Capacity: 600 million digital messages a year
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1. The Service: government perspective
Agencies using MijnOverheid today:
• Message Box:
30 (4 major agencies, rest local governments)
• Status information:
55 municipalities
• Personal information
6 data providers integrated via web service
(Cadastre, Vehicle administration, Citizens Personal Data, e.g.)
7 data providers via weblink (almost all single sign on)
(Integral Pensions Register, Education Grants Office, a.o.)
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1. The Service: government perspective
� Started in 2005
� 2006-2008: Proof of Concepto System was developed
o Message Box developed
� 2008-2011: Consolidationo < 200.000 registered citizens
o Move from ICTU (development) � to Logius (maintenance)
� 2012 – 2014: Adoption takes offo Tax administration commits to sending digital mail
o Funding depending on use by service providers
� 2015: towards the “early majority”o Central funding
o Political commitment
o Legal (law)
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2. How did we get here?
• 2015 – 2018: € 20 million each year
• still: few smaller incidental budgets (20-100k)
- support in testing = some categories content providers
- release integration of new sources of Personal Data
10% : functional innovations
15% : security measures (preventive, corrective)
65% : maintenance & running the services (contracts etc.)
incl. technical consolidation (Software framework etc).
10% : coordination, reporting, roadmap decision-making etc.
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3. Finance and Governance
• Should organizations join because it saves them money?
• Should organizations join because it makes their service better?
• Should organizations join because politicians have decided they should?
• Should organizations join because citizens want them too?
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5. Issues: a Business Case?
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5. Issues: a Business Case? Collectivism and Cooperation Autonomy
Security and Control Personal use
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5. Issues: Centralized Data vs. Centralized Portal?
?
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5. Issues: Sector specific applications
• The Health Care Regulations Advice Portal (which service if ...)
• The Central Spatial Permits front office system
- water boards, provinces, local authorities, inspectorates
• Companies Portal and Dossier (Ministery of Econ.Aff.)
• Portals of Dutch Judicial Institutions
• e-service of the Police Administatration (centralised recently)
PLUS: all the other personalizing portals (MyAgencyX) in the Dutch Government (over 300...)
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5. Issues: Other relevant systems
• DigiD Machtigen � Online representation by someone else
• Online Payment Systems � Traffic violations...
• Online governmental notifications (public data collections):
o “there was a permit given in your neighbourhood to...”
o “road maintenance will block your way 15 June at Fleet Street”
o “the law on X is changed on this and that matter...”
• Open government data
o geographic information...
• In-house
• Public officials and external staff
• Development and Maintenance
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6. How do we work?
• 2 functional releases a year
Waterfall
More and more agile from point of development start (AGINO)
• 6 technical releases a year
• User centric design (citizen cockpit)
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6. How do we work?
7. Future developments
Functional Technical
• Responsive Design / Mobile First• Mandatory Use (Tax Administration)•Integration of more (all) governmental service providers•Only one government portal?•Personal Data scheme?•webcare
•Integration of personalized portal for businesses •2 way communication•Personal Data scheme?•Better notifications
International cooperation / EU Digital Agenda (learning from others)
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