mina meddelanden (suecia). congreso buzones y cajas fuertes en internet. spri. basque country

Internet safe boxes and post boxes2015-06-17

Mina meddelanden – säker digital post från myndigheter och kommuner

Today

Today we leave it to you to micro-manage and to orchestrate the fragments of our public sector


Tomorrow

Tomorrow we offer you a synchronized ensemble for free improvisations or for hi-fi performances


Federated agency services and information/dataSingle agencyservices and

information/data

Federated agency web sitesSingle agency web sites Private sector web sites

Authentication My case overview

My Consents My messages My calendar

My archives

Entreprenour Student HomelessParent ArrivalPatient Unemployed

Private sectorservices and

information/data

xx xx xx

Surviving

Simplify Innovate Streamline

Framework for digital interaction(guidance, standards, principles, architecture, governance, business models, finance)

Framework for digital interaction(guidance, standards, principles, architecture, governance, business models, finance)

-No wrong door!-Where you want it, when you want it


Med medborgaren i centrum(The citizen in focus)


Three goals for the state administration

in digital collaboration


Where it all started

• Government agencies collaborating to facilitatefor entrepreneurs

� Swedish Public Employment Service (Arbetsförmedlingen)

� Swedish Companies Registration Office (Bolagsverket)

� Swedish Social Insurance Agency (Försäkringskassan)

� Swedish Tax Agency (Skatteverket)

� Swedish Agency for Economic and Regional Growth (Tillväxtverket)

� Swedish Customs (Tullverket)


A range of collaborative products

�BrochuresStarting Up a Business

�Full day seminars Starting Up a Business-Day

�Events and exibitionsStart your own business, Young Entrepreneurs…

�The Swedish Business Link� to Government - verksamt.se


We saw a need

• A concept and infrastructure for a safe common public sector e-communication to private citizens and companies

• My messages – Mina meddelanden was born!• Became a separate project• Swedish Tax Agency were pointed out by the

government to lead the project in cooperation with six other agencies


Invite private companies

• Private mailboxes invited as long as they fulfill the requirements– Security– Privacy– Etc

• A public mailbox provided for those who don’t wanta private mailbox (only messages from public sector)

• Private mailboxes recieve no payment for acceptingmessages from public sector– Can mix public sector messages with private messages


Invite private companies

• Private companies acting as intermidiaries– Eg. printing companies


The backdrop

• 400 million paper mail sent by public sector per year (cost 500 million EURO)

• Many more messages sent by unsecure email• The growing number of e-services (my pages)

increases the bourdon on citizens and companies to keep track

• Criminals exploiting the unsecure and slow communication


In the very beginning….

• How do you sell an empty can?• A classic catch 22

– Citizens and companies• There are no agencies sending messages, why should I..?

– Public sector• Low hit-rate when trying to send, why should we invest in

connecting?


Government increasing the preassure

• Mandatory for midsize and large agencies to investigate connection to My messages by mid 2017

• Not mandatory for citizens and companies– Massive marketing when we have reached a critical

level of connected agencies probably mid 2016


We are slowly growing

• Presently about– 220.000 accounts

• 195.000 citizens• 25.000 companies

• And 11 agencies– Each agency having a number of systems connected

to the infrastructure


42 600 users Jan 2014

214 000 users May 2015


Do citizens want it?


My messages The concept and the infrastructure

Dispatching authority post

Authority

Case

management

Send outAuthorityIntermediary

Messages

Mailbox operatorMailbox operator

Pass

Submit

Store

messages

Reception of authority post

Tax authority

Infrastructure for authority post

Coordinate

and control

actors

Manage

regulations

Supply

relay address

register

Supervise

@

Individuals

Authority

Private persons

Business


How it works

Control in Adressregister

DispatchingAuthority

Businesssystem

Non securemessages

Securemessages

Control of contact-information

Safee-mailbox

Receiver

Private persons andentrepreneurs withe-identification

TraditionalPost


Architecture


Most important features

• Strategic asset is the national adress-register– A self-maintained digital adress-register for citizens and

companies

• Tactical asset is the government provider of basicmailbox services– Private providers can offer other features

• A standard interface for the integration with otherapplications– Standard API’s– Supportorganization


Functionality

• One way communication– Possible to include links to e-services

• Attachments– PDF– Word– iCal

• Notifications• Apps

– Apple and Android• My cases• Sub-adresses• Forwarding• Giving acces-rights to others


Business model

• Currently no fees for agencies sending messages– Small agencies and municipalities sensitiv when it

comes costs– We want to promote connections

• No compensation to private mailboxes – Legislation for procurement– Two private mailboxes connected so far