managing cloud business solutions july 2013 version

Managing Cloud Business Solutions

Allison Miller, Vanguard Visions Consulting

Modbury & Salisbury

Session Overview

• What is the “Cloud”?• Managing your Cloud Business Solutions• Critical success factors of managing a cloud

business solution• Where can you seek advice?• What will you investigate further?• Workshop evaluation

What is the “Cloud”?

Image: http://en.wikipedia.org/wiki/Cloud_computing

Cloud Computing aka “the Cloud”

Types of Cloud Services

Image: 'What Type of Cloud?: Private, Public or+Hybrid?' - http://www.flickr.com/photos/26072489@N08/5332731617

Some Examples of Public Cloud Services

Some Examples of Private Cloud Services

Source: http://www.infoworld.com/d/cloud-computing/what-cloud-computing-really-means-031

A few ways of using the Cloud

1. Software as a Service (SAAS)– Email and Word processing– Accounting system– Human Resource/Project Management– Customer Service Management (CRM)

2. Platform as a service (PaaS) – Operating Systems – Web services– Development Platforms

3. Infrastructure as a service (IaaS)– Data storage– Processing power– Server virtualisation

Source: http://www.infoworld.com/d/cloud-computing/what-cloud-computing-really-means-031

A few ways of using the Cloud

1. Other Cloud services :– Desktop as a service (DaaS)– Network as a service (NaaS) (VPNs)– Storage as a service (STaaS)– Security as a service (SECaaS) (Authentication,

Antivirus, Intrusion Detection)– Data as a service (DaaS)– Test environment as a service (TEaaS)

Pros:• Anytime, anywhere, any device• Quickly ‘scale up’• Stronger security• External backup-storage/services• Reduced license costs• Outsource ICT services• Collaboration• Synchronisation• Greener computing

Why use the Cloud?

Image: ‘Open Sky’ by Vanguard Visions Consulting - http://www.flickr.com/photos/77018488@N03/8496879398

Cons:• Where is the data?

Ownership/Privacy/Security• Need internet connection• Interoperability (Open standards)• Vendor lock-in• Internet required

Why use the Cloud?

Image: ‘Open Sky’ by Vanguard Visions Consulting - http://www.flickr.com/photos/77018488@N03/8496879398

Managing your Cloud Business Solutions

Business Solutions Comparison

Identifying Cloud Opportunities

Source: Department of Finance and Deregulationhttp://agimo.gov.au/2012/09/19/final-release-a-guide-to-implementing-cloud-services/

1. Assess suitability for business needs

2. Consider timing and drivers

3. Consider financial impacts4. Consider organisational

capability5. Manage change6. Review governance

Implementing Cloud Services

Source: Department of Finance and Deregulationagimo.gov.au/2012/09/19/final-release-a-guide-to-implementing-cloud-services/

1. Build a business model/case2. Assess the risk3. Determine requirements

• Functionality• Standards• Performance• Manageability• Security• Compliance

4. Prepare an exit strategy5. Determine contractual terms6. Approach the market7. Select a provider8. Implementation / Maintenance

Cloud Computing Security Considerations

Source: Department of Defence: www.dsd.gov.au/infosec/cloudsecurity.htm

Maintaining Availability/ Functionality

1. Business data/functionality 2. Your Data back-up plan3. Your continuity / disaster plan4. Network connectivity5. Impact of outages6. Vendor continuity / disaster plan7. Vendor guarantee7. Service Level Agreement (SLA)8. Compensation9. Data integrity and availability10.Data restoration11.Scalability12.Changing Vendors

Cloud Computing Security Considerations

Source: Department of Defence: www.dsd.gov.au/infosec/cloudsecurity.htm

Protecting data from unauthorised access

1. Type of cloud computing service2. Sensitivity of data3. Legislative obligations (eg Privacy

Act, Archiving Act)4. Countries which can access the data

(eg Patriots Act)5. Data Encryption6. Destruction of data 7. Remote monitoring / management8. Data ownership9. Gateway technologies /

certifications10.Content filters11.Security services12.User authentication13.Procurement processes

Why manage?• Reduce possible risks• Enables continuous improvement• Informs planning/decision making• Increases stakeholder confidence• Incorporates int/ext factors• Identifies procedures/processes• Ensures the right infrastructure

Barriers?• Lack of commitment• Lack of processes/planning• Lack of resourcing/finances• Others?

Managing your Cloud Business Solution

Image: ‘Dell in the Cloud Think Tank at the Skyloft, Millbank, London’ by DELL Inc - http://www.flickr.com/photos/dellphotos/8182050295/ \

Determine Internal/External Factors & Stakeholders

INTERNAL FACTORS

INTERNAL STAKEHOLDERS

EXTERNAL FACTORS

EXTERNAL STAKEHOLDERS

SWOT Analysis – Implementing/Managing a cloud business solution

STRENGTHS OPPORTUNITIES

WEAKNESSES THREATS

Risk Analysis

Likelihood vs Impact Risk Matrix

Source: Chris Toselli – Elearning & Risk

Critical success factors of managing a cloud business solution

Business needs

Image: Cloud Accounting by Vanguard Visions Consulting - http://www.flickr.com/photos/77018488@N03/8859144815/

Security / Integration

Image: Cyber-Safety by Vanguard Visions Consulting - http://www.flickr.com/photos/77018488@N03/8859140775//

Ownership / Recovery

Image: Cyber-Safety by Vanguard Visions Consulting- http://www.flickr.com/photos/77018488@N03/8859746506/

Vendor capability / capacity

Image: Pumpkins by Vanguard Visions Consulting - http://www.flickr.com/photos/77018488@N03/8632002783/

Achievability

Image: Designing Learning in the Digital Age – Melb March 2013 – Vanguard Visions Consulting: http://www.flickr.com/photos/77018488@N03/8569652009/

• Business interruption• Disaster recovery• Security / Protection• Back ups • Terms and Conditions /

Guarantees• Reliability• Compatibility• Portability• Capacity (Vendor / You/Your

business)

Overview – Risk Considerations

Image: By Ali Davis - http://alidavies.com/wp-content/uploads/2010/03/Taking-a-Risk.jpg

Info Source: Enterprise Connect: www.enterpriseconnect.gov.au/ecservices/tkc/Pages/ITCloud.aspx

Where can you seek advice?

• Industry Association• Accountant / Lawyer• Business Enterprise Centres• Small Business Advisory• Enterprise Connect• Cloud Implementation Specialists• Business Development

Consultants

Seek advice from:

Image: “Designing Learning in the Digital Age - Melbourne, March 2013” by Vanguard Visions Consulting - www.flickr.com/photos/77018488@N03/8569658553/

What will you investigate further?

Workshop evaluation

Want to know more?

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vanguardvisionsconsulting.com.au

Allison Miller0400 732 270

allison@vanguardvisions.com.auvanguardvisionsconsulting.com.au