managing cloud business solutions july 2013 version
DESCRIPTION
More and more of business operations are being done on the web or ‘in the Cloud’ through online stores, and web-based email, accounting systems and CRMs. But what are the opportunities and where are the threats to managing these “Cloud” business solutions? This interactive session will step you through how to develop the right strategies when implementing and managing Cloud business services which ensure you: Maximise the cost and convenience benefits of the Cloud, while Minimising the risks associated with Cloud servicesTRANSCRIPT
Managing Cloud Business Solutions
Allison Miller, Vanguard Visions Consulting
Modbury & Salisbury
Session Overview
• What is the “Cloud”?• Managing your Cloud Business Solutions• Critical success factors of managing a cloud
business solution• Where can you seek advice?• What will you investigate further?• Workshop evaluation
What is the “Cloud”?
Image: http://en.wikipedia.org/wiki/Cloud_computing
Cloud Computing aka “the Cloud”
Types of Cloud Services
Image: 'What Type of Cloud?: Private, Public or+Hybrid?' - http://www.flickr.com/photos/26072489@N08/5332731617
Some Examples of Public Cloud Services
Some Examples of Private Cloud Services
Source: http://www.infoworld.com/d/cloud-computing/what-cloud-computing-really-means-031
A few ways of using the Cloud
1. Software as a Service (SAAS)– Email and Word processing– Accounting system– Human Resource/Project Management– Customer Service Management (CRM)
2. Platform as a service (PaaS) – Operating Systems – Web services– Development Platforms
3. Infrastructure as a service (IaaS)– Data storage– Processing power– Server virtualisation
Source: http://www.infoworld.com/d/cloud-computing/what-cloud-computing-really-means-031
A few ways of using the Cloud
1. Other Cloud services :– Desktop as a service (DaaS)– Network as a service (NaaS) (VPNs)– Storage as a service (STaaS)– Security as a service (SECaaS) (Authentication,
Antivirus, Intrusion Detection)– Data as a service (DaaS)– Test environment as a service (TEaaS)
Pros:• Anytime, anywhere, any device• Quickly ‘scale up’• Stronger security• External backup-storage/services• Reduced license costs• Outsource ICT services• Collaboration• Synchronisation• Greener computing
Why use the Cloud?
Image: ‘Open Sky’ by Vanguard Visions Consulting - http://www.flickr.com/photos/77018488@N03/8496879398
Cons:• Where is the data?
Ownership/Privacy/Security• Need internet connection• Interoperability (Open standards)• Vendor lock-in• Internet required
Why use the Cloud?
Image: ‘Open Sky’ by Vanguard Visions Consulting - http://www.flickr.com/photos/77018488@N03/8496879398
Managing your Cloud Business Solutions
Business Solutions Comparison
Identifying Cloud Opportunities
Source: Department of Finance and Deregulationhttp://agimo.gov.au/2012/09/19/final-release-a-guide-to-implementing-cloud-services/
1. Assess suitability for business needs
2. Consider timing and drivers
3. Consider financial impacts4. Consider organisational
capability5. Manage change6. Review governance
Implementing Cloud Services
Source: Department of Finance and Deregulationagimo.gov.au/2012/09/19/final-release-a-guide-to-implementing-cloud-services/
1. Build a business model/case2. Assess the risk3. Determine requirements
• Functionality• Standards• Performance• Manageability• Security• Compliance
4. Prepare an exit strategy5. Determine contractual terms6. Approach the market7. Select a provider8. Implementation / Maintenance
Cloud Computing Security Considerations
Source: Department of Defence: www.dsd.gov.au/infosec/cloudsecurity.htm
Maintaining Availability/ Functionality
1. Business data/functionality 2. Your Data back-up plan3. Your continuity / disaster plan4. Network connectivity5. Impact of outages6. Vendor continuity / disaster plan7. Vendor guarantee7. Service Level Agreement (SLA)8. Compensation9. Data integrity and availability10.Data restoration11.Scalability12.Changing Vendors
Cloud Computing Security Considerations
Source: Department of Defence: www.dsd.gov.au/infosec/cloudsecurity.htm
Protecting data from unauthorised access
1. Type of cloud computing service2. Sensitivity of data3. Legislative obligations (eg Privacy
Act, Archiving Act)4. Countries which can access the data
(eg Patriots Act)5. Data Encryption6. Destruction of data 7. Remote monitoring / management8. Data ownership9. Gateway technologies /
certifications10.Content filters11.Security services12.User authentication13.Procurement processes
Why manage?• Reduce possible risks• Enables continuous improvement• Informs planning/decision making• Increases stakeholder confidence• Incorporates int/ext factors• Identifies procedures/processes• Ensures the right infrastructure
Barriers?• Lack of commitment• Lack of processes/planning• Lack of resourcing/finances• Others?
Managing your Cloud Business Solution
Image: ‘Dell in the Cloud Think Tank at the Skyloft, Millbank, London’ by DELL Inc - http://www.flickr.com/photos/dellphotos/8182050295/ \
Determine Internal/External Factors & Stakeholders
INTERNAL FACTORS
INTERNAL STAKEHOLDERS
EXTERNAL FACTORS
EXTERNAL STAKEHOLDERS
SWOT Analysis – Implementing/Managing a cloud business solution
STRENGTHS OPPORTUNITIES
WEAKNESSES THREATS
Risk Analysis
Likelihood vs Impact Risk Matrix
Source: Chris Toselli – Elearning & Risk
Critical success factors of managing a cloud business solution
Business needs
Image: Cloud Accounting by Vanguard Visions Consulting - http://www.flickr.com/photos/77018488@N03/8859144815/
Security / Integration
Image: Cyber-Safety by Vanguard Visions Consulting - http://www.flickr.com/photos/77018488@N03/8859140775//
Ownership / Recovery
Image: Cyber-Safety by Vanguard Visions Consulting- http://www.flickr.com/photos/77018488@N03/8859746506/
Vendor capability / capacity
Image: Pumpkins by Vanguard Visions Consulting - http://www.flickr.com/photos/77018488@N03/8632002783/
Achievability
Image: Designing Learning in the Digital Age – Melb March 2013 – Vanguard Visions Consulting: http://www.flickr.com/photos/77018488@N03/8569652009/
• Business interruption• Disaster recovery• Security / Protection• Back ups • Terms and Conditions /
Guarantees• Reliability• Compatibility• Portability• Capacity (Vendor / You/Your
business)
Overview – Risk Considerations
Image: By Ali Davis - http://alidavies.com/wp-content/uploads/2010/03/Taking-a-Risk.jpg
Info Source: Enterprise Connect: www.enterpriseconnect.gov.au/ecservices/tkc/Pages/ITCloud.aspx
Where can you seek advice?
• Industry Association• Accountant / Lawyer• Business Enterprise Centres• Small Business Advisory• Enterprise Connect• Cloud Implementation Specialists• Business Development
Consultants
Seek advice from:
Image: “Designing Learning in the Digital Age - Melbourne, March 2013” by Vanguard Visions Consulting - www.flickr.com/photos/77018488@N03/8569658553/
What will you investigate further?
Workshop evaluation
Want to know more?
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