magicman - the cruise industry's best kept secret

Magicman: The Cruise Industry’s Best Kept Secret

The story of Magicman

Magicman was established in 1993 by Mark Henderson.

Mark has a personal passion for the marine industry. He served as an engineer and shipwright in the Royal Navy for 15 years.

He developed a range of innovative techniques for repairing damage such as scratches and chips in hard surfaces.

Today Magicman has a staff of nearly 100 people nationwide and an annual turnover of over £5 million.

What we do

Our technicians repair, restore and resurface damaged items or areas as well as protecting and preserving others.

Trusted throughout the industryThanks to our proven track record we are the preferred supplier to most of the Top 50 construction companies in the UK, a growing number of global insurance giants and many shipping operators including...

Major projects include…

2012 Olympic Park & Village, London

Ericsson’s Headquarters, Stockholm

The Foreign Office, London

Guy's and St Thomas's Hospitals, London

Kensington Palace Gardens, London

King Edward Memorial Hospital, Bermuda

Heathrow terminal 5 and 2, London

Imperial War Museum, London

Islamabad British High Commision, Pakistan

Nya Karolinska University Hospital, Stockholm

O2 Arena and Arsenal Emirates Stadium, London

St. Pancras International, London

Our core offering

Repair don’t replace methodology.

Significant cost savings when compared to replacement.

Enormous environmental benefits.

Permanent high quality solutions, not cosmetic repairs.

Our core offering

First time repair success rate of over 90%.

Reduce the risk of ancillary damage.

Many items can be back in use within hours.

All our repairs carry a one year warranty.

Before

Scratched stateroom door.

After

Before

Hole in a shower tray.

After

Before

Restored vanity unit.

After

Before

Holes in ceramic tiles.

After

Before After

Bath tap holes in acrylic.

Before

When inspection holes are cut to find and cure leaks, Magicman will restore them to their original condition.

After

Before

Rejuvenating brass.

After

Before

And stainless steel.

After

Before

Wood restoration on fixtures and furniture.

After

Before

Furniture restoration.

After

Before

Furniture restoration.

After

Before

Private dining room refurbishment.

After

Before

Resurfacing or re-colouring entire areas.

After

We know from Google Analytics that an increasing number of customers are on iPhone and Android devices.

Customer focused and forward thinking

In May 2016 we launched the Magicman app in the UK on the Apple App Store and Google Play. It’s now available on iOS in the US and UAE.

It enables customers to upload photos of damaged items direct from their device and get an estimate easily and quickly.

Our customers say…

Magicman have exceeded our previous expectations of a surface repair company, particularly in the recovery of items usually deemed scrap.” – Carnival UK

“A truly genuine success for both businesses but more importantly a winning solution for our customers” – B&Q

“Magicman did very well in coping with the Ministry of Defence's strict access requirements and continued thereafter to deliver a professional and prompt service whenever called upon.” – BAM Construction

Magicman Training Academy

Magicman recently invested almost £200,000 in new training facilities.

It gives us the scalability to meet the needs of new and existing clients.

Training includes hard surface repairs, customer service and health and safety.

Magicman are OHSAS 18001-2007 accredited. Less than 1% of UK companies achieve this accreditation.

Magicman Training Academy

Our certifications guarantee our quality

We have trained close to 100 Magicman repair technicians so far.

Magicman Marine

We work on vessels all over the world…

BahamasBarcelonaBremerhavenCadizCivitaveccia

Fort LauderdaleGalvestonGenoaGran CanariaHamburg

IcelandLivornoMaltaMexicoNaples

Puerto RicoSouthamptonVancouverVenice.

Marine Services

Enhanced passenger satisfaction by restoring unsightly damage and reducing unplanned maintenance.

Extending the life of fixed assets to reduce re-fit costs.

Damage prevention – protect against atmospheric corrosion and salt deposits on glass, brass, aluminium and stainless steel.

Magicman are licensed applicators of Ritec ClearShield Eco-SystemTM  for both construction and marine.

How it works

Site safes dispatched to each vessel containing broad range of plant and stock. This enables rapid deployment of staff.

This will be planned over an agreed period.

Stock to be replenished at cost to the client.

Photographs or video transmitted together with agreed proforma work request to Magicman via email, uplink, 360 self-serve or Magicman App.

How it works

Proforma to contain all necessary details

work areas and locations

number of items to be repaired

required dates

hours to be worked

day or night work

other limiting factors

sea riding or refit

How it works

Magicman liaison team will make contact to establish flight, accommodation and other travel details. All travel costs to be covered by the client.

A dedicated Cruise Liaison team will ensure rigorous compliance to your instructions.

Get in Touch

Mark HendersonCEO, Magicman Group

+44 7718 628 908mark.henderson@magicman.co.uk

Kevin MaxtedHead of Technical Services

+44 7740 485 791 kevin.maxted@magicman.co.uk

For further information visit magicman.co.uk

Wayne BowersCruise Liaison Manager

+44 7718 009 669wayne.bowers@magicman.co.uk

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