kainexus webinar 25 leadership behaviors for continuous improvement

Leadership Behaviors That Create a Culture of Continuous Improvement

Mark Graban Mark@KaiNexus.com

Dr. Gregory Jacobson Greg@KaiNexus.com

Webinar Logistics •  Leadership  Behaviors  (40  minutes)  •  Q&A  (15  minutes)  

– Use  the  GoToWebinar    MeeAng  Panel  to    submit  a  quesAon  at  any  Ame  

•  Recording  link  will  be    sent  via  email  

“everybody improving, everywhere, and every day”

In EVERY industry…

Kaizen:

(Greg)

Suggestion Boxes Don’t Work

Don’t Blame Employees

“Many  companies  assume  that  the  failure  of  the  suggesAon  box  approach  is  with  employees  that  don’t  care,  but  if  we  dig  a  liPle  deeper  we  find  it  is  the  system  itself  that  squashed  enthusiasm.”    

Bruce Hamilton GBMP (Mark)

Source: Healthcare Kaizen (Graban & Swartz)

Common

Barriers

to

Continuous Improvement

(Mark)

Straight from Toyota

•  Leaders  develop  people  by  1.  Surfacing  problems  2.  Solving  problems  

•  CreaAng  an  environment    where  this  happens   Jamie Bonini

Toyota Production System Support Center

Characteristics of a Culture of Innovation & Improvement

Effective Leadership

Systematic Methodology

Enabling Technology

(Greg)

Important Foundations (blog.KaiNexus.com)

Behavior #1

State  your  belief    in  conAnuous  improvement  

(Mark)

Behavior #2

Explain  why  improvement    is  important  

(Ae  it  to  goals  &  strategy)    

Behavior #3

ParAcipate  in    improvement  

yourself  

Behavior #4

Ask  for  OpportuniAes  for  Improvement  

(Greg)

Behavior #5

Don't  require  everything    to  be  an  event  or  a  project  

Behavior #6

Emphasize  small  ideas  (what’s  the  smallest    

idea  possible?)  

(Greg)

Behavior #7

Ask  for  more  than  just  cost  savings  

Behavior #8

Look  at  the  process  instead  of  blaming  people  

Behavior #9

Don’t  hide  ideas  (be  transparent)  

Behavior #10

Quickly  respond  to  every  idea  

Behavior #11

Turn  complaints    into  ideas  

Behavior #12

Turn  “bad  ideas”    into  bePer  ideas    

Behavior #13

Work  to  find    something    

to  implement    

Behavior #14

Help  share    and  spread  ideas  

Behavior #15

Help  create  Ame    for  people  to    take  acAon  

Behavior #16

Be  prepared    to  fail  

Behavior #17

Keep  asking    for  improvement  

Behavior #18

Empower,  but  be    a  servant  leader    

(Mark)

Behavior #19

Coach,  but    don’t  nitpick  

(Mark)

Behavior #20

Help  people  see    the  bigger  picture  (don’t  subopAmize)  

Behavior #21

Don’t  overdo    the  “P”  in    PDSA  

Behavior #22

Don’t  forget    the  “SA”    in  PDSA  

Behavior #23

Be  careful  with    rewards  and  quotas  

Behavior #24

Give  people    recogniAon    for  ideas    

Behavior #25

Compile  the    results  and    

celebrate  them  

Building the Culture

Define  Model  Observe    Coach    

Celebrate  

Q&A •  Web:  

–  www.KaiNexus.com  •  Social  media:  

–  www.twiPer.com/KaiNexus  –  www.facebook.com/KaiNexus  

•  Email:  –  Greg@KaiNexus.com  –  Mark@KaiNexus.com    

•  Books:  –  www.hckaizen.com/kaizenpreview  –  www.hckaizen.com/execpreview