leadership behaviors that create a culture of continuous improvement (kainexus webinar)
TRANSCRIPT
This presentation is from the KaiNexus webinar “Leadership Behaviors that Create a Culture of Continuous Improvement.”
You can watch the full recording of the webinar here.
• Leadership Behaviors (40 minutes) • Q&A (15 minutes)
– Use the GoToWebinar Meeting Panel to submit a question at any time
• Recording link will be sent via email
(Greg)
“Many companies assume that the failure of the suggestion box approach is with employees that don’t care, but if we dig a little deeper we find it is the system itself that squashed enthusiasm.”
(Mark)
Source: Healthcare Kaizen (Graban & Swartz) (Mark)
• Leaders develop people by
1. Surfacing problems
2. Solving problems
• Creating an environment where this happens
(Greg)
(blog.KaiNexus.com)
State your belief in continuous improvement
(Mark)
Explain why improvement is important
(tie it to goals & strategy)
Participate in improvement
yourself
Ask for Opportunities for Improvement
(Greg)
Don't require everything to be an event or a project
Emphasize small ideas
(what’s the smallest idea possible?)
(Greg)
Ask for more than just cost savings
Look at the process instead of blaming people
Don’t hide ideas (be transparent)
Quickly respond to every idea
Turn complaints into ideas
Turn “bad ideas” into better ideas
Work to find something
to implement
Help share and spread ideas
Help create time for people to take action
Be prepared to fail
Keep asking for improvement
Empower, but be a servant leader
(Mark)
Coach, but don’t nitpick
(Mark)
Help people see the bigger picture
(don’t suboptimize)
Don’t overdo the “P” in
PDSA
Don’t forget the “SA” in PDSA
Be careful with rewards and quotas
Give people recognition
for ideas
Compile the results and
celebrate them
Define
Model
Observe
Coach
Celebrate
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