kainexus webinar: the roi of kainexus and the workout methodology
Post on 14-Sep-2014
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Join KaiNexus co-founder and Chief Product Officer Greg Jacobson, MD, Vice President of Innovation and Improvement Services Mark Graban, and KaiNexus Consultant Suz Kaprich. Suz will talk about two successful "WorkOut" projects that she has led, each generating over $800,000 in financial benefit in just three months.TRANSCRIPT
Mark Graban Suz Kaprich Dr. Gregory Jacobson
COPYRIGHT 2014 , KAINEXUS LLC
The ROI of KaiNexus and the WorkOut Methodology
Q&A Logistics
• KaiNexus WorkOut Model (20 minutes) • KaiNexus Demo (20 minutes) • Q&A (15 minutes) – Use the GoToWebinar MeeDng Panel to submit a quesDon at any Dme
Special Webinar with Greg & Mark
To Register: http://info.kainexus.com/ideas
Suz Kaprich
• Healthcare execuDve and clinical expert, 30 years of experience in academic medicine
• BSN from Coe College in Cedar Rapids, Iowa • MHA from the University of Phoenix. • Clinical and leadership roles at:
– University Of Iowa Hospitals and Clinic – Vanderbilt University Medical Center, Monroe Carell
Jr. Children’s Hospital OutpaDent Clinics.
• At Vanderbilt, Suz led a very successful process improvement iniDaDve using the KaiNexus pla\orm and the “Work-‐Out” process improvement model
KaiNexus Consultant
WorkOut Background & Goals
• Rapid cycle improvement methodology using the KaiNexus so`ware pla\orm
• Based on “GE Work-‐Out” model
• Achieve improved performance in 100 days – Choose goals that maber to the organizaDon
• Create energy for improvement • Increase transparency and accountability of work toward insDtuDonal goals
What is a KaiNexus WorkOut?
• PreparaDon: – OrganizaDon determines a theme – Deciding who will parDcipate
• On-‐site visits & facilitaDon: – Kickoff – 30-‐day meeDng – 60-‐day meeDng – 100-‐day final report-‐out
• Learn more: – hbp://www.kainexus.com/services/workout
Mary Greeley Medical Center
• Community hospital in Ames, Iowa • ExisDng KaiNexus customer • Goals: – Financial benefits (cost & revenue) – Build innovaDon skills with the directors – Set stage for ongoing conDnuous improvement
Initial Kickoff Retreat
• Day-‐long meeDng facilitated by KaiNexus Consultant in January 2014
• ParDcipants: – CEO and VPs – 50 Directors
• Engaged in exercises to facilitate brainstorming – 10 ideas per Director
Initial Kickoff Retreat
• Provided training on KaiNexus funcDonality
• OpportuniDes were prioriDzed and selected – Chose 73 OpportuniDes for Improvement (OI) – Directors vebed their ideas – Once “one up” approved project, each director determines steps and tasks
START END
During the First 30 Days
• Directors started work on their OpportuniDes for Improvement
• Virtual support from Consultant: – Weekly phone calls with improvement leaders – Monitored work in KaiNexus and provided feedback and coaching
Days 1 to 30 START END
30 Day Report Out
• Two-‐hour onsite meeDng • Report out progress on OpportuniDes, including barriers
• Further KaiNexus so`ware training and coaching • Abaching files • Using the data tracking features • Answered quesDons
– Days 31 to 60: ConDnue working on OpportuniDes
Days 31 to 60 START END
60 Day Report Out
• Meet with Finance department • Two-‐hour onsite meeDng for whole team • Report out on further progress • More KaiNexus so`ware training and coaching • How to resolve an Opportunity for Improvement • How to validate results and financial benefits
– Days 61 to 90: ConDnue working on OpportuniDes
Days 61 to 90 START END
100 Day Final Celebration
• 90-‐minute report-‐out and celebraDon • CumulaDve results shared and recognized
START END
Final WorkOut Results:
$838,764
Other MGMC Benefits
4 quality improvements
5200 hours/year
2 staff safety improvements
$675,475
4 patient satisfaction improvements 14 staff satisfaction improvements
Receiving Special Recognition
Renego&a&on of a rehab contract
Developing a risk assessment for breast MRI
MGMC Feedback
“KaiNexus is helping us support and sustain a culture of incremental improvements coming from staff, developing our staff to not only do their jobs, but also to make their jobs beber.” – Ron Smith, Director of Process Improvement
Software + Services = Success
General WorkOut Benefits
• Enhance your organizaDon’s ability to make sustainable, organized process improvements
• Benefits – Improve producDvity – Increased operaDonal efficiency – Beber quality and safety – Reduced costs
• Help you get the most out of your KaiNexus collaboraDve improvement pla\orm
Greg Jacobson, MD
• BS Biology, Washington University • Baylor College of Medicine, 1997 to 2001 • 2001 to 2004, residency in Emergency
Medicine at Vanderbilt University Medical Center, then faculty role
• Created rudimentary so`ware tool at VUMC, which led to KaiNexus.
• Co-‐author of “Kaizen: A Method of Process Improvement in the Emergency Department,” (Academic Emergency Medicine)
Co-Founder, Chief Product Officer
What KaiNexus Manages
Project
Event`
OI OI OI OI OI OI
Task Task Task Task Task
WorkOut (Project) or Event
Event WorkOut (Project) or Event
Strategic Initiatives
Technology Demo
Total Impact 3,419 Completed Improvements $21,106,454 $6200 per person
– $5,488,074 in Recurring Cost Savings Per Year
– $4,129,762 in One-‐Time Cost Savings
– $5,524,968 in Recurring Revenue GeneraDon Per Year
– $1,204,318 One-‐Time Revenue GeneraDon
� 146,564 Hours Saved Per Year (Est. $4,759,333 So` Savings
� 1,294 Quality Improvements � 412 Safety Improvements
(PaDent/Customer/Staff)
� 1,462 SaDsfacDon Improvements (PaDent/Customer/Staff)
(Actual customer results as of May 1, 2014)
Services for KaiNexus Customers
KaiNexus Coaching
• Remote expert coaching on improvement work – Via KaiNexus – Email or phone – Web conference
KaiNexus Consul&ng
• Intensive on-‐site educaDon, training, and coaching – Working with leaders – Coaching in the workplace – Behaviors and culture
• Offerings include: – Daily Kaizen ConsulDng – KaiNexus WorkOut
Q&A Session
• Web: – www.KaiNexus.com
• Email: