july 2005 providing exceptional health information services changing him roles…changing him...

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July 2005

Providing Exceptional Health Providing Exceptional Health Information ServicesInformation Services

Changing HIM Roles…Changing Changing HIM Roles…Changing HIM ServicesHIM Services

Sallyanne WissmannSallyanne Wissmann

Manager, Clinical Coding ServiceManager, Clinical Coding Service

Mater Health Services BrisbaneMater Health Services Brisbane

July 2005

Congratulations to

Mater Clinical Coding Service Team

FinalistFinalist2004 Exceptional People Awards

July 2005

“In the spirit of the Sisters of Mercy, the Mater Hospital offers compassionate service to the sick and needy, promote an holistic approach to health care in response to changing community needs and foster high standards in health-related education and research. Following the example of Christ the Healer, we commit ourselves to offering these services to all without discrimination.”

Mater’s MissionMater’s Mission

July 2005

Mater’s Core ValuesMater’s Core Values

Care: The spirit of compassion

Mercy: The spirit of responding to one another

Dignity: The spirit of humanity, respecting the

worth of each person

July 2005

Mater’s Core ValuesMater’s Core Values

Quality: The spirit of professionalism

Commitment: The spirit of integrity

July 2005

Mater Health ServicesMater Health Services

In living the mission set down by our Mercy founder, Catherine McAuley, we aim toward innovation, quality, professionalism and collaboration

July 2005

Mater Health ServicesMater Health Services

• Not for profit owned by the Sisters of Mercy • 7 Acute public & private hospital facilities

– Adult, Children's, Women’s– Total Beds = 897– Discharges = 90,000

• Outpatients attendances = 225,649• Emergency attendances = 74,720• South Brisbane & Redland sites• www.mater.org.au

July 2005

Health Record storage, retrieval and delivery services

Clinical Data Services

Clinical Coding Service

Clinical Data Management

Medical Transcription Service

Mail Service

Medico-legal Service

Health Information ServiceHealth Information Service

July 2005

Is your service ‘exceptional’?

Are you as a HIM ‘exceptional’?

Exceptional:

“forming an exception, not normal”

“having much more than average intelligence, ability or skill”

Exceptional ServiceExceptional Service

July 2005

Silo based

No sharing of knowledge

No skill transfer

No dedicated quality resources

No formal quality program

No continuing education program

Clinical Coding Services…ThenClinical Coding Services…Then

July 2005

Centrally managed service

Multi-skilled Clinical Coders

Dedicated quality resources

Coding Quality Plan

Continuing education program

Clinical Coding Service…NowClinical Coding Service…Now

July 2005

An Exceptional Coding Service…2004An Exceptional Coding Service…2004

July 2005

A creative approach towards maximising patient or organisational benefit

Clinical Coding Structure

InnovationInnovation

July 2005

Demonstrated quality outcome in the delivery or support of Mater Health Care services

Coding Quality Officers

Quarterly Coding Audit

Coding Quality Plan

QualityQuality

July 2005

High professionalism in achieving the above, showing a reflective pride in the delivery of exceptional service and Mercy ethos

Coding Service Client Charter Coding Team

ProfessionalismProfessionalism

July 2005

Actively involving all the relevant personnel, in delivering the quality outcome, and promoting a happy working environment

CollaborationCollaboration

July 2005

Are we there yet?

Clinical Coding ServiceClinical Coding Service

July 2005

Centrally managed service

Executive accountability

Client charters

Comprehensive service reviews

Strategic Planning

Preparing for an electronic solution

Clinical Data Services

Health Information Service…changesHealth Information Service…changes

July 2005

Communicator

Negotiator

Coach

Project management

Technical expertise

Leader

Skills of a HIM LeaderSkills of a HIM Leader

July 2005

To provide exceptional services as a HIM professional in an ever changing environment, in order to be the leaders in the field of health information management both now and in the future

Innovation…professionalism…quality…collaboration

The ChallengeThe Challenge

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