july 2005 providing exceptional health information services changing him roles…changing him...
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July 2005
Providing Exceptional Health Providing Exceptional Health Information ServicesInformation Services
Changing HIM Roles…Changing Changing HIM Roles…Changing HIM ServicesHIM Services
Sallyanne WissmannSallyanne Wissmann
Manager, Clinical Coding ServiceManager, Clinical Coding Service
Mater Health Services BrisbaneMater Health Services Brisbane
July 2005
Congratulations to
Mater Clinical Coding Service Team
FinalistFinalist2004 Exceptional People Awards
July 2005
“In the spirit of the Sisters of Mercy, the Mater Hospital offers compassionate service to the sick and needy, promote an holistic approach to health care in response to changing community needs and foster high standards in health-related education and research. Following the example of Christ the Healer, we commit ourselves to offering these services to all without discrimination.”
Mater’s MissionMater’s Mission
July 2005
Mater’s Core ValuesMater’s Core Values
Care: The spirit of compassion
Mercy: The spirit of responding to one another
Dignity: The spirit of humanity, respecting the
worth of each person
July 2005
Mater’s Core ValuesMater’s Core Values
Quality: The spirit of professionalism
Commitment: The spirit of integrity
July 2005
Mater Health ServicesMater Health Services
In living the mission set down by our Mercy founder, Catherine McAuley, we aim toward innovation, quality, professionalism and collaboration
July 2005
Mater Health ServicesMater Health Services
• Not for profit owned by the Sisters of Mercy • 7 Acute public & private hospital facilities
– Adult, Children's, Women’s– Total Beds = 897– Discharges = 90,000
• Outpatients attendances = 225,649• Emergency attendances = 74,720• South Brisbane & Redland sites• www.mater.org.au
July 2005
Health Record storage, retrieval and delivery services
Clinical Data Services
Clinical Coding Service
Clinical Data Management
Medical Transcription Service
Mail Service
Medico-legal Service
Health Information ServiceHealth Information Service
July 2005
Is your service ‘exceptional’?
Are you as a HIM ‘exceptional’?
Exceptional:
“forming an exception, not normal”
“having much more than average intelligence, ability or skill”
Exceptional ServiceExceptional Service
July 2005
Silo based
No sharing of knowledge
No skill transfer
No dedicated quality resources
No formal quality program
No continuing education program
Clinical Coding Services…ThenClinical Coding Services…Then
July 2005
Centrally managed service
Multi-skilled Clinical Coders
Dedicated quality resources
Coding Quality Plan
Continuing education program
Clinical Coding Service…NowClinical Coding Service…Now
July 2005
An Exceptional Coding Service…2004An Exceptional Coding Service…2004
July 2005
A creative approach towards maximising patient or organisational benefit
Clinical Coding Structure
InnovationInnovation
July 2005
Demonstrated quality outcome in the delivery or support of Mater Health Care services
Coding Quality Officers
Quarterly Coding Audit
Coding Quality Plan
QualityQuality
July 2005
High professionalism in achieving the above, showing a reflective pride in the delivery of exceptional service and Mercy ethos
Coding Service Client Charter Coding Team
ProfessionalismProfessionalism
July 2005
Actively involving all the relevant personnel, in delivering the quality outcome, and promoting a happy working environment
CollaborationCollaboration
July 2005
Are we there yet?
Clinical Coding ServiceClinical Coding Service
July 2005
Centrally managed service
Executive accountability
Client charters
Comprehensive service reviews
Strategic Planning
Preparing for an electronic solution
Clinical Data Services
Health Information Service…changesHealth Information Service…changes
July 2005
Communicator
Negotiator
Coach
Project management
Technical expertise
Leader
Skills of a HIM LeaderSkills of a HIM Leader
July 2005
To provide exceptional services as a HIM professional in an ever changing environment, in order to be the leaders in the field of health information management both now and in the future
Innovation…professionalism…quality…collaboration
The ChallengeThe Challenge