indian bpo industry case

• 1. Outsourcing: The Case of Indian BPO Segment
  Presented By:-
  Aakrati Gupta
  Ashish Kumar
  AvinashVarma
  Parikshit Soni
  

2. Business process outsourcing(BPO)
An organization entering into a contract with another organization to operate and manage one or more of itsbusiness processes.
3. Types of BPO
On-shore BPO: When an enterprise outsources its activities to another company located in the same country
Near-shore BPO: When activities are outsourced to a neighbouring country
Off-shore BPO: When business processes are outsourced to a remote or far off country
4. Types of Services offered by the BPO industry

• customer service centerto manage queries

5. Customers calling to check on their order status 6. Round-the-clock technical support 7. Customers calling to resolve a problem with their home PC 8. specialized solutions to the insurance sectorInsurance Processing

• target interaction with potential customers

9. Outbound calling to sell wireless services for a telecom provider, 10. Policy MaintenanceManagement 11. provide technical problem solution 12. system problem resolutions related to desktop, notebooks, OS