indian bpo industry case
DESCRIPTION
TRANSCRIPT
- 1. Outsourcing: The Case of Indian BPO Segment
Presented By:-
Aakrati Gupta
Ashish Kumar
AvinashVarma
Parikshit Soni
2. Business process outsourcing(BPO)
An organization entering into a contract with another organization
to operate and manage one or more of itsbusiness processes.
3. Types of BPO
On-shore BPO: When an enterprise outsources its activities to
another company located in the same country
Near-shore BPO: When activities are outsourced to a neighbouring
country
Off-shore BPO: When business processes are outsourced to a remote
or far off country
4. Types of Services offered by the BPO industry
- customer service centerto manage queries
5. Customers calling to check on their order status 6.
Round-the-clock technical support 7. Customers calling to resolve a
problem with their home PC 8. specialized solutions to the
insurance sectorInsurance Processing
- target interaction with potential customers
9. Outbound calling to sell wireless services for a telecom provider, 10. Policy MaintenanceManagement 11. provide technical problem solution 12. system problem resolutions related to desktop, notebooks, OS