ph bpo industry - at a glance

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The Philippine Business Process Outsourcing (BPO) industry, at a glance.

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Page 1: PH BPO Industry - At a Glance

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A-)(-.# '+3+#1B&(1+# ,&) ;+34-4 (,- !13121#+ 1#(+ C,&( (,-/ &.- (+4&/

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DEE /-&.) +% ),&.-4 '"3(".- C1(, :2&1# &#4 (,- F#1(-4 :(&(-)

Western style:400 years of sharedculture with Spain

and USA

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literacyrate

97.5%",)"_' ,%1,&3 ",)( !'3)&$ +3 c)")3

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2ndlargest English-speakingcountry in

the world

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 According to a recent report by GlobalEnglish Corporation (GEC):

The Philippines is#1 in Business

English. “

Social Proof

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A well-established

OutsourcingSector

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I#4")(./ 2+2"3&(1+# &#4 +(,-. 4-;+7.&2,1')

700 !VFRAd ;+0*)(%&' )(-1$+.)$ %(F,+2'& /&("&3'

+^&3

1Million ]%$%*%(+' &0*$+7&-

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%( EDCDe V,)" &>2)"&' "+ M<L Z?T .%$$%+( +3

(&)3$7 S\ += ",& /+2("37_' KLA?

Projected Growth of the IT-BPOMarket in USD

EDCD EDCC EDCO EDCZEDD[EDDZ

$3$7

$9 $11$13

$25

Billion

Billion

Billion BillionBillion

Billion

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I()$.&214$7.+C(,$)1 '-$JEEK5

It is the third-largest exportearner based on net valueadded.

Has contributed 4% - 5% ofannual GDP

Largest private-sector, new-jobcreator with 448,000 direct hiresand 1.4 million indirect jobs

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 > )14-L*/L)14- '+;2&.1)+# +% (,- (C+ '3+)-)( .1H&3) 1# M")1#-)) G.+'-)) N"()+".'1#7

PROS CONS

Philippines! f)31& RAd 6)3b&"! g&$$ G-2/)"&- A&+*$&! K++- G(1$%', <b%$$'! f+5&3 :""3%"%+(

! 6&-%20 /+'" $&^&$ .2"5%", +**+3"2(%"7 "+%0*3+^& .7 0+^%(1)5)7 =3+0 6)(%$)?

India

! f)31& RAd 6)3b&"

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! 9%1, :""3%"%+(

! 9%1,&3 V)`&'

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LowerTaxes

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O+)( '+;2&.1)+# 1# (-.;) +% &H-.&7- )&3&.1-) *-(C--# F:0 FP0 >F &#4 GQ

:hGi:KG 6dHV9fj g:KG< ]diRAd G6AfdjGG< I!H M<LJB

 AU - $4,273

PH - $350

UK - $3,695

US - $3,459

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G,131221#- -;23+/-.) (&R- 7++4 '&.- +% (,-1. -;23+/--)

A,%$%**%(& &0*$+7&3' &`*&3%&(/&$&'' -%=k/2$"7 %( )""3)/"%(1 /3%"%/)$F'b%$$ &0*$+7&&' /+0*)3&- "+ +",&3/+2("3%&' %( ",& :'%)FA)/%k/ 3&1%+(?

Philippines has higher hiring activity than othercountries in the Asia-Pacific region, which includedChina, India, Indonesia, Malaysia, Thailand and

Vietnam

Companies offer various programs for employeessuch as stress assessment programs, healthscreening, counseling, fitness competitions, and

smoking cessation programs.

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:+".'-S ,((2STTCCCU;*U'+;U2,T2,L*2+L&((.1(1+#L.&(-L,1()L&33L(1;-L3+CT  

Philippine BPOattrition rate is at anall-time low

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V1)(.1* (1+ $+%$% 33L(1;-$-;23+/--)$*/$3+'&(1+ 5

The industry’s contribution to economic developmentis centered in Metro Manila and in other highlyurbanized areas throughout the country.

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?-3-'+;$T$V&(&$I %.&)(. '( .-5

Telecom infrastructure is availablethroughout the archipelago

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W )($,+C$4./$+.$C-($'& $1($7-(X5

!"#2# +2# 6-.2 2#1-5)&P#4 1'&@+/# /3(#* &) /"#%"&'&((&)#*9 +)4 /"#3 +2# H+*#4 -) /"# 4&*/2&H./&-)-6 2+&)6+'' Y:-- (,- G,131221#- O31;&(- 6&2ZE

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Z2+("&1+''39 /"# *#+*-)* 1+) H# 2#(2#*#)/#4 /"&* <+3I

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Labor Code in thePhilippines

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!"# @&)&@.@ <+5# &) J+)&'+ &*[\X]E

!"# )-2@+' "-.2* -6 <-2? -6 +)3 #@('-3## *"+'' )-/#Y1##4 C "-.2* + 4+3 6-2 B 4+3* + <##?9 #Y1'.*&7# -6 /&@#6-2 @#+'*E

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!"# )&5"/ *"&6/ */+2/* 62-@ :; %J .)/&' ] 0J9 +)4 #@('-3##* <&'' 2#1#&7#:;_ @-2# -6 "&*`"#2 2#5.'+2 <+5# 2+/#E

U7#2/&@# <-2? 6-2 #@('-3##* AH#3-)4 C "-.2*D &* +''-<#4 +)4 <-2?#2**"+'' H# (+&4 <&/" "&*`"#2 2#5.'+2 <+5# ('.* +) +44&/&-)+' XB_ -6 /"#2#5.'+2 <+5# (#2 "-.2 <-2?#4 -2 =;_ 4.2&)5 "-'&4+3* -2 2#*/ 4+3*E

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real people, real solutions