google roundtable vdab p.danneels vdab
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www.vdab.be0800 30 700
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Google case VDAB
Paul Danneels CIO VDAB
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www.vdab.be0800 30 700
VDAB offers a wide variety of services to employers, employees and job seeker
VDAB
FOREM
516.255 job openings with 84,3% fullfillment 396.167 registrations job seekers 696.562 business contacts online : 492.289 serviceline : 143.892 personal : 60.381 152.470 Trainings> 15 million training hours
5.013 employees
5200 VDAB PC’s spread across 276 locations
6000 ‘education’ PC’s spread across 38 campussen
330 self service kiosks
800 self service PC’s
Matching demand and supply
2010
Brussel : ACTIRISWallonië : FOREM
www.vdab.be0800 30 700
VDAB Arbeidsbemiddeling en Beroepsopleiding
www.vdab.be0800 30 700
• Good external accessibility
o Open and easy platform for all citizens o Link to social media and collaborationo Example: Google Apps jobseeker ‘trajectbegeleiding’
• Costs reduction o Avoidance of infrastructure and management costso Additional applications without costso Example: Google Docs subscriptions for language trainings, Wegwijs info about
the labour market
• Adoption of consumerizationo Home platform and work platform become equal o Examples: sharing of folders with jobseekers, e-coaching for training
• Enhanced Supply chain within Governments o Precursor private cloud with authentic sources o Examples: KBO, KSZ, Dimona
Cloud is an important delivery model for VDAB
Voorbeelden
www.vdab.be0800 30 700
Cloud Opportunities were first mapped with our strategy
Thought out cloud strategy related to VDAB strategy Avoidance of suppliers push and ad hoc project requests
www.vdab.be0800 30 700
Cloud mail and collaboration was identified as a Quick hit
CSC Proprietary and Confidential 7/5/2010 10:05 AM PPT 2007_Planning_FMT 10
Google Apps; Tools for today’s User
GMail Huge inbox with search: keep and find everything
Talk Business class IM and VC as easy as email
Groups Let users easily create and work in teams
Calendar Make sharing calendars and schedules easy
Docs Makes collaborating as easy as creating
Sites Allow users to manage their own sites
Video Unlock the power of video within your business
Google Message Discovery Compliance and eDiscovery
• Costs savings and high availability o Mailo Agenda
• Collaboration introductiono Documents
o Online creation & internal/external sharing o Real-time collaboration
o Websiteso Online creation & sharing with partnerso for team, project, departments and courses
o Chato Audio- & Video chat
o Internalo For e-learning or follow-up job seekers
“Cloud-based email is always cheaper for companies with fewer than 15,000 users” Forrester Research 2010 “Cloud-based email is always cheaper for companies with fewer than 15,000 users” Forrester Research 2010
www.vdab.be0800 30 700
Our cost benefits analysis shows ROI within a year
Google Apps Before
Licence 200k 200k (mail, mobile, spam, excl MS Office)
Server mgmt 10k (LDAP & postini sync)
90k (+20k)
Storage & back up 35k (+200k)
Application mgmt 50k 200k (+?)
Infrastructure 5k 40k (+10k)
Total annual cost 265k 565k (775k taking into account upgrading system with longer retention and better availability)
No future (release) upgrades of existing environment Additonal collaboration possibilities for free
No future (release) upgrades of existing environment Additonal collaboration possibilities for free
www.vdab.be0800 30 700
Advantages of our cloud collaboration solution
• High Maintenance costs o Infra-managemento Licenseso Archiving o Project work
• Archive average user 6 months till 2 years
• Outsourcingo SLA availability 99,7%o Planned downtimeo No disaster recoveryo Continuous work with upgrades
• Mail + collaboration
• Very low total costso Latest antivirus versiono Archiving includedo Integration with all mobile devices
• 25 GB per user
• Cloud services
o SLA availability 99,9%o Business continuityo Extenable via Java and Webapps o Automatic new functionalities
Traditional MailTraditional Mail Google AppsGoogle Apps
www.vdab.be0800 30 700
Pilot fase to prepare introduction into organization
• Test by pilot userso Target group: business, privat accounts, IT experts, IT-workerso Cases around communication (mail and Calendar)o Case around collaboration (docs, video-audio chat, sites)
• Cases on collaborationo E-Coaching o Reservation tool for internal trainings o Knowledge management: testing QuikR – siteso Joint follow-up tabel MVOo Creation of Siteso Use of videochat: multi users
• Results o Functional demands listed via workshopso Extra workshop and demo for management assistents and servicelineo Recommendation for training and implementation
© 2011 Capgemini. Alle rechten voorbehouden
Directiecomité, 20 juni 2011
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www.vdab.be0800 30 700
Mapping VDAB functional requirements with Google Apps
• Functional requirements mail and calendar o Pilot cases during 2 months;o Questionnaire to Executive Assistants and staff
from business (service line,…)o Specific sessions for Executive Assistants and
service line
• Mapping Google Apps o 106 functional requirements from VDABo 85 requirements are standard availableo 15 requirements have workaround o 3 requirements not (yet) available, however
without business impact:• Tracking information: see who opened mails
• Read receipts (in the meantime included)
• Users with proxy rights in Gmail, only have read access
© 2011 Capgemini. Alle rechten voorbehouden
Directiecomité, 20 juni 2011
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Google Apps fulfills 97% of requirementsGoogle Apps fulfills 97% of requirements
www.vdab.be0800 30 700
© 2011 Capgemini. Alle rechten voorbehouden
Directiecomité, 29 augustus 2011
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After an in depth pilot in March and April all employees will be fully migrated by mid November
Implementation track of 3 months Different tracks guarantee awareness, training and support
Implementation track of 3 months Different tracks guarantee awareness, training and support
www.vdab.be0800 30 700
Key questions that need to be answered and that are different than in standard IT projects
• Securityo SAS 70, https, …
• Privacyo Safe harbour agreement with VS,
data use VDAB only
• Architecture and data classificationo Multi sources portal
• Change managemento Communication, training, IT
experts, …
• Training and support modelso Help desk, escalations
www.vdab.be0800 30 700
Questions ?
13
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