Training ERP Practices and challenges

seven ideas

What business are we in?

unemployment

shortages

a. Sectorb. Companyc. Departementd. PROCESSe. Tasksf. ROLE

JOBCA

STIN

G

SYST

EMPEO

PLE

COMPETENCESPERSONALITYCOMMUNITY

TRAINING WILL BE BLENDED

JOBFOCUS

MODULAR

FAQ

SELFTRAINING

TEAMWORK

SCENARIOS

OUR IMPLEMENTATION TEAM

OUR QUEEN

OUR WIZARD

OUR PROPHET

APOSTLES

SPECIAL FORCES

ALLIES

FANS

REALISATIONS 1.0 …

• Concept of training • Warming up courses• Training companies• First and second line helpdesk• Roadbook for instructors• SENSUS Sensitive Guidelines

REALISATIONS 1.0 …

• concept of training – Get familiar with NAV– Help the customer– Update of master data– Help the boss

REALISATIONS 1.0 …

?Warming up ? COURSES NEW/RENEWED• Commercial documents• Weblearning for free

For unemployedFor employedFor schools,

It’s our contribution in our alliance

REALISATIONS 1.0 …

• training companies (electronic filing, phone and mailing, decision making, reporting)–Nov 2009 Turnhout (B2B commerce)–Dec 2010 Diest (catering)–Dec 2011 Antwerpen, Heverlee, Brussel,

Mechelen–Now 10 centers in preparation, Tongeren

with real warehouse

Practice firm

• Oefenfirma – firme d’entrainement• The practice firm is virtual• Not an exercise, the firm is effectively running• Everything (sales/purchase negotiation,

communication…) is “real”, from the sales order to just before the shipping of goods.

• The shipping of the goods is virtual

Implementation of NAV: analysis

• We made a model company in Dynamics NAV with the more common settings.

• We made a model process description.• We change the settings of the model company and the

model processes where needed:– Every firm has his own activity: sales of furniture, catering

with production, ergonomic items, wine and chocolates, drinks, …

– Every firm has his own flow, reorder policy, settings…– Some firms have several locations, no WMS, production,

assemblation, reservations for items…

Implementation of NAV: training

• Introduction, get familiar with NAV• Purchase flow• Sales flow• Exception flows

Implementation of NAV: migration and customization

• Migration: – we made Excel templates to migrate data

(customers, vendors, items) from the actual software towards Dynamics NAV

• Customization:– Our Microsoft partner Van Roey made some

customization, but only if really needed– We made the lay-outs

Customization

REALISATIONS 1.0 …

SENSUS Sensitive instructions along processes exercised by tutees

An impression…“Sensus Methode”, a BPM tool from a firm in the Netherlands

http://www.sensus-methode.nl/

Export to HTML

Process: large view (not only NAV)

Entry point 1: starting from main process (global view)

2nd entry point: role

3rd entry point: documents

4th entry point: personal navigator

REALISATIONS 1.0 …

• Concept of training • Warming up courses• Training companies• First and second line helpdesk• Roadbook for instructors• SENSUS Sensitive Guidelines

Dreaming of…

• homework in the cloud• sector based training programs (logistics,

crm)• multilingual training (Dutch, English, French,

Russian!!)• management accounting applied in NAV• faq, NAV cooking à P. Huysentruyt • link with isabel and D&B

conclusions

1. ERP makes a business a theatre play 2. Smart Casting is the challenge3. Training will be blended4. The winner is a team5. 1% inspiration, 99% transpiration6. Imagine7. I don’t yet know, the work is not yet finished