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Company Size(by employees)

Small (1-749)

Medium (750-1,999)

Large (2,000-4,999)

X-Large (5,000-19,999)

XX-Large (20,000+)

IT Budget

8%

16%

7%

$1M-$5M

Under $1M

$6M-$10M

$11M-$20M$21M-$50M

$51M-$100M

$201M+

$101M-$200M

9%

11%

19%

11%

13%45%

Job Title

32%

C-level

17%

10%5%

VP

Director

Manager

Top Industries

12%

OtherArchitect/Engineer5%6%Analyst

29%

17%

17%

14%

8%

Services

Manufacturing

Gov't/Public Sector18%

25%

6%

25%

FInancial Services

Healthcare

92% have and ACTIVE role in CRM programs and initiatives

83% will evaluate new products & technology providers at the event

81% attend 2 or fewer meetings with new technology providers at the office per month

*based on 2014 pre-event survey

Attendee SurveyHighlights*

Who Will Attend?

66% have budgets of $6M or higher

Gartner Customer 360 Summit 2015

September 9 – 11 | Hilton San Diego Bayfront | San Diego, CA | gartner.com/us/crm

Senior IT and Business Leaders responsible for:

• Application Integration & Management

• CRM Strategy & Implementation

• Contact Center Infrastructure

• Customer Data & Analytics

• Customer Experience

• Customer Service & Support

• Ecommerce

• Sales Operations & Performance

• Social & Mobile CRM

• Website & Portal Strategies

PREMIERMicrosoft salesforce.comSugarCRM

PLATINUMeGainMoxie SoftwareOracle CorporationPegasystems Inc.Pitney BowesPwCSDLTeradata CorporationThunderhead.com

SILvERAdobeAirWatchAvanadeCallidusCloudConvergysDecisyon, Inc.Dun & BradstreetEagle Creek SoftwareServicesForeSeeFPXGenesysInforInteractive Intelligence

IntershopInvocaKANA, A Verint® CompanyKony, Inc.Microsoft ParatureNICE SystemsOpenTrustRedPoint Global Inc.Riva CRM IntegrationSaleslogixSAPSelligentSitecoreTeleTech

TouchCommerceTrustsphereUpstream Works SoftwareUserVoiceVerint® SystemsXactly CorporationYseopZoho Corporation

2014 Sponsors

*based on 2014 registered attendees

SPONSOR PROSPECTUS

Gartner Customer 360 Summit 2015

To become a sponsor and for more details, contact:Christopher Shay • Sales Director • 203 316 6674 • christopher.shay@gartner.com

Collaborative Buying ProcessGartner events attract powerful and complementary audiences. Symposium/ITxpo represents the industry’s most senior executive decision-makers – they have budget authority and seek information on a range of technology solutions. The combination of a Summit, Symposium/ITxpo sponsorship offers unique access to greater levels of executives across all stages of the buying and implementation cycles resulting in a opportunity to influence the collaborative buying process.

© 2015 Gartner, Inc. and/or its affliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affliates. For more information, e-mail info@gartner.com or visit gartner.com.

Gartner Events Portfolio for ApplicationsAmericas

Digital Workplace Summit May 18-20, 2015, Orlando, FL

Customer 360 Summit September 9-11, 2015, San Diego, CA

Application Architecture, Development & Integration Summit December 1-3, 2015, Las Vegas, NV EMEA

Application Architecture, Development & Integration Summit May 18-19, 2015, London, UK

Customer Strategies & Technologies Summit June 10-11, 2015, London, UK

Digital Workplace Summit September 21-22, 2015, London, UK

APAC

Customer 360 Summit February 17, 2015, Tokyo, Japan

Enterprise Application & Architecture Summit March 9-10, 2015, Tokyo, Japan

Application Architecture, Development & Integration Summit July 20-21, 2015, Sydney, Australia Symposium/ITxpo 2015

Applications Marketplace

May 19-21, Dubai, UAE

September 28-30, Cape Town, South Africa

October 4-8, Orlando, FL

October 14-16, Tokyo, Japan

October 19-22, Sao Paulo, Brazil

October 26-29, Gold Coast, Australia

November 2-5, Goa, India

November 8-12, Barcelona, Spain

40% C-Level

* Job title %’s andoverlap based on 2014Symposium/ITxpo and2014 Gartner Customer 360 Summit

10% C-Level

Identification1.

13% VPs

Evaluation2.

25% Directors

Shortlist and RFP Selection

3.

14% Managers

25% Managers

Implementation4.

Symposium/ITxpo

Customer 360 Summit

17% VPs 32% IT Directors

Meet a Qualified Audience at both aSummit & Symposium/ITxpo EventThere is only a 3% overlap between Summit and Symposium/ITxpo attendees

Summit Symposium/ITxpo

3%

Top 10 Technology Priorities Ranking

Business intelligence and analytics 1

Infrastructure and data center 2

Cloud 3

ERP 4

Mobile 5

Digitalization/Digital Marketing 6

Security 7

Networking voice and data communications 8

Customer Relationship Management 9

Industry specific applications 10

Ranking based on how many CIOs cited each as a top 3 new spending priority for 2015.

Source: Gartner EXP (October 2014)The 2,810 CIOs surveyed represent more than $397 billion in corporate and public-sector IT budgets in 84 countries.

Top 10 CIO Technology Priorities in 2015