Gartner Customer 360 highlights

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Post on 13-Jan-2015

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1. Innovationliesinthegreyareabetweenchaosandorder.-ErikWahlWearetaughttobecomeriskaverseandlogical.Creativityisthenewcorporatecapital.-ErikWahlToremaincompetitive,companiesmustadoptaFact-basedPerformanceManagementCulture.-MichalMaozDrive-byortransitionalrelationshipsarecostlytoestablishandhardtomaintain.CustomerRelationshipManagementisnotapplication,itisabusinessstrategy-MichalMaozTodaysBigDataisnextyearsaverage-sizedata!Customersprovidefeedbackeverytimetheycall,emailacontactcenter,tweettheirfriends,orengagewithanorganization.95%ofthisfeedbackisignored,yetitcontainsawealthofbusiness-criticalinsight...-JimDaviesWecanbecomegreatatoperationalexcellencebuttotrulybecomegreat,howdoyougobeyond?(whatwouldEinsteindo?)Inordertobecreative,youmustlearnto"unthink"@JSussin@WarrenSS@MisiaTramp@JeHora@SugarCRM90 63 47 43 37TopTweetersfor#GartnerCRM:Gartner360Summitattendeespredictthatby2017,15%-20%ofFortune1000companieswillhaveastrategiccentralizedVoiceoftheCustomerProgramtohelpunderstandthecustomer.2017GartnerCustomer360Highlights

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