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Flirting With Your Customers

Jenni Jepsen

www.goagile.dk

Maslow’s Hierarchy of Needs

Self-

actual-

ization

Self-realization

Self-esteemSelf-esteem

Love and belonging

Security

Physiological

Maslow’s Hierarchy of Needs

Self-

actual-

ization

Self-realization

Self-esteemSelf-esteem

Love and belonging

Security

Physiological

Radar

Acknowledge the importance

of engaging your customer.

Target

Determine who

you need to

connect with.

Move in

Show and prove

your interest in

their

perspectives.

Back off a little

Stand back and see

what happens.

Open up

Share more.

Dance

Go out and have some fun.

Get real

Work through a

crisis together.

Enjoy

Enjoy the

relationship

you’ve

established.

Suggested reading

The Charisma Effect, How to Make a Powerful and Lasting

Impression, Leigh

Crucial Conversations, Patterson, Grenny, McMillan, Switzler

Law of Connection,The Science of Creeating Ideal Personal and

Professional Relationships, Losier

Made to Stick, Heath & Heath

Jenni Jepsenjenni@goagile.dk

www.goagile.dk

Nonviolent Communication, A Language of Life, Rosenberg