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TRANSCRIPT
Flirting With Your Customers
Jenni Jepsen
www.goagile.dk
Maslow’s Hierarchy of Needs
Self-
actual-
ization
Self-realization
Self-esteemSelf-esteem
Love and belonging
Security
Physiological
Maslow’s Hierarchy of Needs
Self-
actual-
ization
Self-realization
Self-esteemSelf-esteem
Love and belonging
Security
Physiological
Radar
Acknowledge the importance
of engaging your customer.
Target
Determine who
you need to
connect with.
Move in
Show and prove
your interest in
their
perspectives.
Back off a little
Stand back and see
what happens.
Open up
Share more.
Dance
Go out and have some fun.
Get real
Work through a
crisis together.
Enjoy
Enjoy the
relationship
you’ve
established.
Suggested reading
The Charisma Effect, How to Make a Powerful and Lasting
Impression, Leigh
Crucial Conversations, Patterson, Grenny, McMillan, Switzler
Law of Connection,The Science of Creeating Ideal Personal and
Professional Relationships, Losier
Made to Stick, Heath & Heath
Jenni [email protected]
www.goagile.dk
Nonviolent Communication, A Language of Life, Rosenberg