emc call home alert

EMC “Call Home”

EMC has set up an automatic email notification alert to EMC tech support once the Array error occurred. A group of IFC Staff and GSMC - “SANAdminCBI will also receive the email notification.

GSMC will use the “GSMC” account to logon to the Array to verify the error event:

Logon to 164.114.138.60

Highlight the faulty Array then click on “Tool” from the menu bar, select “Faults”(will paste the one with faulty error”

Place a service call to EMC Tech Support for a Case# and ask for respond time Contact IFC on calls staff if needed

EMC Contact # 1-800-782-4362

IFC assigned CE: James StoneStone_James@emc.com Work:703-434-1878 Cell:703-912-6176

IFC assigned Tech Manager: Bob MarcucciMarcucci_bob@emc.com Work 1-800-549-3362 ext.5414 Cell:443-904-2639

IFC Account Manager: Brendan SullivanSullivan_BrendanP@emc.com Work: 443-367-5431 Cell:410-598-9742

IFC HQ Site ID: 4072166Array CX-700 – APM00052000578Array CX-700– APM00052003640Array CX-700– APM00065001532Array CX3-80 – APM00070400974

IFC BCC Site ID: 4200893Array – AMP00060105907