comcast answernow by inteliwise oct 2010

InteliWISE solution for Comcast Training

AnswerNow® intelligent search tool, that is able to solve problems immediately

The Latest Courses About Comcast products Digital Cable Television Digital Voice High Speed internet CDTV Selling tips CDV Selling tips CHSI benefits CHSI security Rebates CHSI downloads CDTV downloads Comcast Advantages Comcast Bundles PPT presentations Training strategies Collateral available Terminology glossary AnswerNow video—how this all works Sitemap News Toolbox section Training section Certification training section Acquisition amnesty project MyGreenElectronics Comcast Town and the Slowskys

Guiding users to exact

answers and relevant

content (i.e. presentations), not hundreds of ‘Search results’

Understand users queries

written in many different

ways (synonyms,

misspellings, different sentence structures)

InteliWISE solution for Comcast Training

Analytics & Reporting

The AnswerNow performance

High usage case - on average 75% of

employees use AnswerNow

More than 97% hit rate

From 1,500 to 3,500 weekly interactions

….and the Query Miss report tellswhat new answers need to be developed for….

How much is the installation charge for a home networking modem?Where do I find VOD content?How many programs can you record at one time with a DVR receiver?