comcast answernow by inteliwise oct 2010
DESCRIPTION
Comcast AnswerNow by InteliWISETRANSCRIPT
InteliWISE solution for Comcast Training
AnswerNow® intelligent search tool, that is able to solve problems immediately
The Latest Courses About Comcast products Digital Cable Television Digital Voice High Speed internet CDTV Selling tips CDV Selling tips CHSI benefits CHSI security Rebates CHSI downloads CDTV downloads Comcast Advantages Comcast Bundles PPT presentations Training strategies Collateral available Terminology glossary AnswerNow video—how this all works Sitemap News Toolbox section Training section Certification training section Acquisition amnesty project MyGreenElectronics Comcast Town and the Slowskys
Guiding users to exact
answers and relevant
content (i.e. presentations), not hundreds of ‘Search results’
Understand users queries
written in many different
ways (synonyms,
misspellings, different sentence structures)
InteliWISE solution for Comcast Training
Analytics & Reporting
The AnswerNow performance
High usage case - on average 75% of
employees use AnswerNow
More than 97% hit rate
From 1,500 to 3,500 weekly interactions
….and the Query Miss report tellswhat new answers need to be developed for….
How much is the installation charge for a home networking modem?Where do I find VOD content?How many programs can you record at one time with a DVR receiver?