inteliwise answernow agent
TRANSCRIPT
Understanding customers’ queries, in their own way
Video, lifelike Avatar presentation
Versatile use:
– Advertising - Customer Service (Help, Contact Us)
- Surveying- Shopping cart
1
Add InteliWISE AnswerNow(tm) Agents
to your website
AnswerNow™ Agents - with 3 elements for a breakthrough technology
• video avatar or multimedia presentation
• powerful technology that understands questions
USER INTERFACE
KNOWLEDGE BASES & BUSINESS
SCENARIOS
NLP (Natural Language Processing)
Why InteliWISE technology is so powerful and enhances customer experience
• actionable responses
Why the website understands any customer’s question…
…and powerful technology behind it.`
User can input any question: How do I… , Can I … , What’s your …
Semantic technology breaks down sentences & questions
Powerful algorithms search for the most precise answer
NLP (Natural Language Processing)
understanding customer problems, no matter how they formulate them
Why InteliWISE technology is so powerful and enhances customer experience
Why InteliWISE technology is so powerful and enhances customer experience
Why customers get their answers fast…
… without involving live agents in call center
•This system presents, shows and •speaks out right answers•Answers come from scripts, knowledge •bases, CRM & ‘you – name’ the sources…•The can be related with filling out forms, applications etc
KNOWLEDGE BASES & BUISNESS
SCENARIOS, CRM, BILLING SYSTEMS
Actionable responses
Why InteliWISE technology is so powerful and enhances customer experience
•Our avatars are real actors with their mimics, body language, •not cartoons nor 3D•That’s why they attract so much of •attention of a user & are pleased to interact with•We have + 120 video avatars to •choose from now
Why this video avatar is so appealing…... And customers problems are solved
through multimedia
interactive video or multimedia content
USER INTERFACE
What’s nextGetting Virtual Agent on your site
What’s nextGetting Virtual Agent on your site
Areas of application
What’s nextGetting Virtual Agent on your site
Adding Virtual Agent to your Help, FAQ or Contact Us is as easy as 1-2-3
Step 2 (2 Days)
Step 1 (1 Day)
Step 2 (7 Days or more)
Build Answers’Knowledge Base
Build dialogue & business scenariosIntegrate with existing data bases
From InteliWISElibrary (record one)
Immediate publishing via SaaS (cloud–based) modelFitting layouts, pages, existing web elements
Select Avatar Publish
What’s nextGetting Virtual Agent on your site
How to start? Ask us for a free trial
Call us at +1 408 524 3041
Email us at [email protected]
Tweet us at twitter.com/inteliwise