chapter 14 cross-cultural consumer behavior: an international perspective mkt 348 – csun dr....
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Chapter 14
Cross-Cultural Consumer Behavior: An International
Perspective
MKT 348 – CSUN
Dr. Franck Vigneron
The Imperative To Be Multinational
• Global Trade Agreements– EU– NAFTA
• Acquiring Exposure to Other Cultures
• Country-of-origin Effects
Cross-Cross-Cultural Cultural
Consumer Consumer AnalysisAnalysis
Research to determine the extent to which consumers of two or more nations are
similar in relation to specific consumption behavior.
Issues in Cross-Cultural Consumer Analysis
• Similarities and Differences Among People– Time Effects
• The Growing Global Middle Class• Acculturation
– Research Techniques
AcculturationAcculturationThe learning of a new
“foreign” culture
Alternative Multinational Strategies: Global Versus Local
• Favoring a “World Brand”• Adaptive Global Marketing• Framework for Assessing Multinational
Strategies– Global– Local– Mixed
World World BrandsBrands
Products that are manufactured, packaged,
and positioned the same way regardless of the country in
which they are sold.
Marketing Mistakes: A Failure to Understand Differences
• Product Problems• Promotional Problems• Pricing and Distribution Problems
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