a 2020 vision of it leadership

A 2020 VISION OF IT LEADERSHIP

Tom Babington, CCIO, Vice President – Technology

Solutions

Phone: (407) 381- 3742tomb@epicgroupllc.com

EPIC ENGINEERING & CONSULTING GROUP, LLC

A 2020 Vision of IT Leadership

3

Key Issues for 2020

Will the IT role still exist?

And if it does, will the role be relevant?

How will IT leaders spend their time?

4

How much will it differ from what you do today?

6

Role of Local Government IT Model

LAND SECURITY

PEOPLE MONEY

7

EPIC Role of Local Government IT Model

MONEY

SECURITYLAND

PEOPLE

8

EPIC Role of Local Government IT Model

9

Current Profile

10

Current Profile: IT Management

IT Leaders protect their brand by

adopting: More integrated business solutions

Less costly and more dynamic networks

Less of a role as provider and more as a

partner

Less time in “engine room” and more time in

“board room”

11

Current Profile: Service Maturity Model

Strategicpartner

Technologyprovider

Serviceprovider

IT infrastructuremanagement

IT servicemanagement

Business servicemanagement

RELATIONSHIPS OVER TIME

COMPLEXITy

Businesspartner

Maturation leads to increased confidence

and organizational impact

12

A Closer Look

Adaptability Agility Mobility

13

Barriers are deeply rooted in the organization:

Overcoming inflexibility in the manager’s mental models

Addressing organizational complexity at the business process level

Identifying mismatches between current resources and future needsSource: “The Adaptable Corporation”, Eric D. Beinhocker; The McKinsey Quarterly, Management 2006 number 2,

Volume: 2006, Issue: 2, Publisher: McKinsey & Company, Inc., Pages: 76-87

Adaptability – Trends and Transitions

14

The Software as a Service (SaaS) model will merge with the iStore model to produce business functions as apps, available on demand.

Ten years from now, the Tax Collector’s Office may not care where an app comes from or where the computer that produces and processes the app is located…

Adaptability – Trends and Transitions

15

= Living at sustenance level on a diet of low-

hanging fruit Understand your Costs (not just know them)

+ Optimizing system capacity IT Governance to Manage Supply & Demand & Priorities

+ Diffusing management complexity Establish Standards Commit to Priorities

Adaptability – Trends and Transitions

16

A Closer Look

Adaptability Agility Mobility

17

Agility – Trends and Transitions

Business-focused Initiatives and their Tools Business Process Analysis Project Management Staff Development Continued Statewide Collaboration IT Governance Business Analytics

18

The next replacement of desktop computers in the Tax Collector’s Office – will be the last replacement of PCs in the Tax Collector’s Office.

The next user interface will grow out of the current generation’s manual dexterity with their handheld mobile devices as a wearable accessory.

The next server-bound e-mail system upgrade in the Tax Collector’s Office – will be its last, as local governments move their e-mail to the web where it will become extinct.

Agility – Trends and Transitions

19

The next server-bound storage upgrade the local government purchases – will be its last.

There will still be earth-bound network devices that will require on-site support.

The robots and drones will take care of those things.

Agility – Trends and Transitions

20

About those pesky drones……….

21

A Closer Look

Adaptability Agility Mobility

22

More than information, documents and images mobility means moving…

Communications moves

Urgency moves

Decision-making moves

Mobility – Trends and Transitions

23

A Closer Look

24

Transparency GIS & spatial orientation Solutions that are Agile and Lean

SaaS, IaaS, PaaS and coming soon EaaS

New Age Agencies: Regional Information Management

Authority

Transformative Drivers for the Future

25

Who should we be most concerned about? The Public Sector Entrepreneur? EaaS? Airborne Drones? Earth-borne Robots? County Clerk?

Transformative Drivers for the Future

26

Data as a commodity for exchange traders Storage capacity becomes cheap, abundant, transient

and even more problematic. “Cloud providers” are acting not as the “cloud

owner”, but as the middleman, the broker, the day trader who will receive data over the Internet and then pass it along to one or more true cloud providers – anywhere in the world for any length of time.

Transformative Drivers for the Future

27

Data as a commodity for exchange traders The data becomes a publicly-traded commodity that

will be managed by the least expensive host – until a less expensive host appears, within a week or within seconds.

The data will move to the cloud provider who is, at any moment, managing the best margin between the amount of capacity rented for the data and the price the owner of the data is willing to pay.

Transformative Drivers for the Future

28

EPIC Data Hosting Commodities Market Model

29

EPIC Data Hosting Commodities Market Model

30

Summary

Big Picture

The business role of IT in the Office of the Tax Collector

Addressing organizational complexity at the business process level, then establishing Standards and committing to priorities

Using IT Governance to Manage Supply & Demand & Priorities

Always considering regional collaboration

31

A View From the Beach

Things seem pretty secure, simple, stable.

but things can change quickly with unintended consequences

EKW

33

34

Use IT Governance to Manage Demand, Supply & Priorities

Actively seek opportunities for regional collaboration

“If you’re not at the table, you’re probably not on the menu.” (Anonymous)

“Do it for yourself before someone else does it for you.” (TB)

Final Thoughts

35

And about those flying

Frisbee Drones…

Final Thoughts

36

We Already Have a Counter Measure

37

Thank you!

Tom BabingtonVice President – Technology

Solutions(407) 536-4516

tomb@epicgroupllc.com