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Employee Handbook

Telecom Network Solutions Pvt. Ltd

Corporate Office Factory

A-44A, Sector-16, A-10, UPSIDC Industrial AreaNoida -201301, Sikandrabad-203205,India Bulandshahr, UP.

Version: 8.0Dated: 01 - Jul – 2015

Website: http://www.tnsworld.com

`Page: 1 of 73 Employee Handbook Ver. 8.0.

http://www.tnsworld.com/

Table of ContentsA - Introduction A1 – TNS Introduction

A2 – Management Profile

A3 – Company Vision and Mission

A4 – Corporate Structure

B - HR Policies / Guidelines (At a Glance)

B1 – Travel and Conveyance Policy

B2 – Leave Policy

B3 – Employee Referral Reward Scheme

B4 –Insurance Policy

B5 – Grade Policy

B6 – Promotion Policy

B7 – Employee Code of conduct

B8 – Office Timings Guidelines

B9 – Salary Reimbursement Guideline

B10 – TNS Email Guidelines

B11 – Exit Policy

B12 – Quality Policy

B13 – IMS (Integrated management System)

B-14 - Women’s Forum

B-15 - Health & Safety Policy

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C – HR Educational Series C1 – Mediclaim Insurance Policy

C2 – ESI Benefits and Coverage

C3- E-Passbook & PF Withdrawal Guidelines

D – Employee Service PortalE – Contact Details E1 – Head Office (Noida)

E2 – Project Offices

E3 – Important Contact Numbers

E – Holiday List

F – Important Forms

F1 – Leave, Travel and Taxi Form

F2 – Requisition and Cash Voucher Form

F3 – Conveyance and Communication – Expenditure Form

F4 – Summary Statements – Expenditures

F5 – Exit Interview Form

F6 – Relieving Form

F7 – Acknowledgement Form

DisclaimerThis Employee Handbook is not intended to create an express or implied contract of employment. All employment with the Company is “at-will”. This Handbook is not intended to be a complete description of the Company’s policies or practices and the Company reserves the rights to revise, supplement, suspend or discontinue the policies at any time. Please contact HR for any further clarifications.


This Employee handbook is for use of employee of TNS only and the information containing in this booklet should be kept confidential and should not be shared with anyone except TNS employees. The Company reserves the right to amend, abrogate, modify, revise any or all clauses of policies depending upon market practices, Income Tax regulations or exigencies of business. Human Resources Department will interpret the contents of the policies

Introduction

A1- TNS IntroductionA2- Director’s ProfileA3- Company Vision and MissionA4- Corporate Structure


Telecom Network Solutions Pvt. Ltd.An Introduction

A1-TNS Introduction

Telecom Network Solutions Private Limited (TNS) is formed by group of professionals in the field

of telecommunications. Professionals having expertise in field of project planning, project

management, RF and MW field and network implementation have joined hands to form a

competent group. Our core strength is people, who have setup various government owned and

private telecom networks in India. Telecom Network Solutions is providing services in Project

Management and Planning, RF and MW Engineering, Network optimization, Network

implementation and Telecom Training. TNS has its own manufacturing units for supplying towers,

shelters and Power Management Units.

TNS was formed in year 2001 and started operations in small scale but with vision to make it a

company with single window providing all kind of services and supplies for making a cellular

network operational. With 1000 (approx.) employee as on 31 March 09, TNS is able to put its foot

prints in all fields i.e. RF and MW, Cell Site Infra Supplies and Development, BTS site

implementation and telecom turnkey solutions. In this short duration of establishment TNS has

added Tower, Shelter and Power Management Unit plants to strengthen the TNS base. We are

company with pan India presence and serving our clients in all kind of geographical locations from

North to South and East to West. Recently, TNS has diversified its portfolio in Cold Storage, PEB

as well.

There had been tremendous growth in telecom industry and growth is continuing. TNS understood

the growth pattern and requirement of industry and proactively acted to support the industry with

its innovations, planning, skill set development, customer confidence and financial management.

Today TNS is one of the known names in the industry and our efforts are to even touch higher

level of customer expectations, company growth and social obligations.

Customer’s base includes Bharti, Vodafone, Idea, NSN (Nokia Siemens, Nortel), Alcatel Lucent,

Ericsson, Aircel, Indus, and TEKELEC to name a few.


TNS – A Journey

2001 - Company Formation

2002 - Company expanded with adding Network Services Division

2003 - Addition of Infra Services Division

Training Division added into company

2004 - Company enters into Tower Supply

RF Function started

2005 - Founded Tower Factory with capacity of 2000mt/month

2006 - PIU supply started

Spread internationally as (Qick Telsol)

Software Division Started

2007 - Shelter Factory in Manufacturing Division

ISO 9001 Certification

2008 - Own Software launched --- DOFF, TMESIS, Electrical NMS

2010 - Integrated Cooling Solutions (Coolsway)

2011 – Defcoss2012 - PEB (Pre-Engineered Building)2013- e-Chalk (Next Digital Education) i-trace (enabling position)

Note: Data Source –TNS Marketing Presentation version -10 and TNS Website


A2- Management Profile

At the core of any successful company lies a team of visionaries, innovators and planners who consistently and constantly strive towards achieving aims and goals that are extraordinary. Here is a brief introduction to the management team that have made what TNS is today and defining what it will be in the future.

IR Pant – Managing Director, a Graduate Engineer from Regional Engineering College, Allahabad had been in telecommunication field since last 19 . He has experience of rolling out AIRTEL GSM Network of Delhi, one of the first metros GSM network. As a Head of engineering he rolled out ESCOTEL (now Idea) GSM Network in UP (W). He also worked for Ericsson in China and Brazil for three . Before starting TNS, Mr. Pant worked for Lucent Technologies as Project Director for MTNL GSM Network for Delhi and Mumbai. He rolled out Delhi MTNL GSM 900 network, that was turnkey project awarded to Lucent Technologies.

Ajay Kant Rai – Director & BU Head Infra Division, a Graduate Engineer from University of Mysore with total 16 of experience of various Projects. He had been in telecommunication field since last 13 . He has experience to built AIRTEL GSM Network for Delhi as an outside plant (OSP) manager. As a Head of Implementation in ESCOTEL (now Idea) GSM Network in UP (W), and executed GSM Network. Mr. Rai was working for Lucent Technologies. As an OSP manager he was responsible for infrastructure development and BTS / MW equipment installation.

T Veryani – Director & BU Head Network Division , a graduate engineer from BITS, Pilani with total experience of 34 in ITI Ltd handling important portfolios like marketing of non DoT products and the regional head for north India for a period for 5 . He was also the head of the project department (Network System Unit) of ITI Ltd at Delhi handling DoT and defense project for a period of two . Worked as project director for MTNL GSM project Delhi and Mumbai.


Proactive Approach

Nature Talent

In Telecom

Establish TNS asPreferred Brand

in Indian Telecomwith International

Recognition

Service Quality

Competitive and Cost Effective

R & DAnd Innovations

Integrity

A3-Company Vision and Mission


B-HR Policies/ Guidelines (At a Glance)

B1 - Travel & Conveyance PolicyB2 - Leave PolicyB3 - Employee Referral Reward SchemeB4 - Insurance PolicyB5 - Grade PolicyB6 - Promotion PolicyB7 – Employee Code of ConductB8 - Office Timings GuidelinesB9 - Salary Reimbursement GuidelinesB10 – TNS Email GuidelinesB11 - Exit PolicyB12 - Quality PolicyB 13 – IMS (Integrated Management System)B 14 - Women’s ForumB 15 - Health & Safety Policy


B1 - Travel & Conveyance PolicyThe purpose of this policy is to define travel entitlements and provide guidelines for travel

authorization.Mode of Travel

Salary Grade Class of Travel

V - X Air Economy

III - IV Train – AC II Tier (Air Economy – Need base with

Prior Approval)

I - II Train – AC III Tier Class

A, B, C, D Train II Class Sleeper / Bus

Hotels

Employees can choose hotel of their choice as per below mentioned limits. The limits include taxes. Hotel accommodation must be shared judiciously by the employees. This is the highest limit wherein business unit shall decide the rates as per the market scenario.

Salary Grade ‘A’ Class Cities ‘B’ Class C

V-X 1500.00 1200.00

III-IV 700.00 500.00

A,B,C,D,I,II 450.00 350.00

Classification Of Cities

A’ Class Cities- Mumbai, Delhi, Kolkata, Chennai, Bangalore, Hyderabad, Cochin, Pune, Chandigarh, Trivandrum, Ahmadabad

B’ Class Cities - Cities other than above

Daily Allowance (DA) When an employee avails hotel accommodation or out of place of posting, he will be reimbursed daily allowance as per limits specified below.

Salary Grade Limits for Daily Allowance per day (Rs/day)`Page: 9 of 73

Employee Handbook Ver. 8.0.

VIII & Above As per actual (Bills to be submitted)V – VII 400 (Bill not required)III - IV 250 (Bill not required)A, B, C, D, I, II 150 (Bill not required)

Conveyance

The purpose of this policy is to define conveyance entitlements and provide guidelines for conveyance authorization.Expenses on local conveyance will be reimbursed at actual as per entitlements Specified below:

Salary Grade Entitlement

VIII & above A/C Public Taxi Service

III-VII Auto–Rickshaw/ Public Taxi Service/Metro

II – I, A, B, C, D Auto-Rickshaw/Public transport/Metro

If employee has its own conveyance arrangement, following charges are applicable for claiming conveyance:

Grade EntitlementIV & above Car @ Rs. 7.50 per KmIII & below Scooter / Motorcycle @ Rs. 3 per Km

Note: Own Conveyance can be used only if there is no Public Transport / Metro available for local use (for a distance of less than 100 km) only. Beyond 100 km, only Public Transport is to be used.

Any employee called for duty in holidays shall be paid to and fro charges for car or scooter/motorcycle depending upon the grade as mentioned above. If employee does not avail car or scooter / motorcycle facility, he / she shall be paid auto charges from home to office and back irrespective of grade.

B2 - Leave Policy

Leave Policy

Below are the salient features of the policy:-

Total No. of Leaves 27 in a year (2.25 leaves per month which will be credited to employees account at the end of the month)

A maximum of 15 unavailed Earned leave form one calendar year will be automatically carried forward to the next year.

Earned leave can only be encashed at the time of leaving the organization. The encashment will be calculated on the current Basic salary.


. Leaves are privilege for an employee that is given by the company.

B3 – Employee Referral Reward SchemeTelecom Network Solutions Pvt. Ltd has established this program to encourage employees to refer qualified external applicants to the organization thereby directly contributing to the success of the organization; and in return reward the employees for this effort.

ELIGIBILITY:

All employees on the payroll can participate in the scheme.However the following will not be eligible for referral reward, though they can refer candidates.

All HR team members and other employees who are directly involved in the hiring process for the said position.

Referees of candidates who submit interest directly to TNS and do not designate that they were referred.

Referees of candidates who themselves are currently progressing through the interview process.

Referees of candidates who are in temporary/contractual assignments in the organization,

Candidates who are relatives of employee.The referral bonus shall be given on the basis of the level at which the referred candidate is hired.

LEVEL AMOUNT

Grade A & B Rs. 1500

Grade I Rs. 2500

Grade II Rs. 3500

Grade III Rs. 4500

Grade IV Rs. 5500

NOTE: The Company reserves the right to amend, abrogate, modify, revise any or all clauses of policies depending upon market practices, Income Tax regulations or exigencies of business. Human Resources Department will interpret the contents of the policies.

B4 - Mediclaim Insurance Policy

For the welfare of our employees, a Mediclaim/ Accidental Insurance policy is taken wherein all employees of TNS covered in it (New India Assurance Co Ltd). Please recollect that you have filled up your family details for Mediclaim Coverage at the time of joining itself. In case of any addition in family members i.e. marriage or child birth, employees are requested to provide their Name and DOB details to HR at [email protected] or call us at HR helpdesk No. (99580-08886) on Monday to Friday at 3PM- 4PM.


mailto:[email protected]

Below are the general Terms and Conditions for the same, please feel free to call Mr Aatish at 07757033839 or Ajay at 07757033843 or HR for any clarification.

The physical copy of Dedicated Healthcare Services Ltd (TPA) is issued within 50-60 days from the date of joining. In case of any requirement you can download the soft copy of the Mediclaim card following the below link after 30days of the date of joining. https://secure.dhs-india.com/mis2/card/?After going to the above link, select the 1st option MAIN INSURED LOGIN wherein a page gets download mentioning:Insured login

Clicking into the insured login, we get user name and password which will be as stated below as stated example:Login – TNS00002 (i.eTNSemployeecode)Password – Employeecode

This document will provide you answers to frequently asked questions (FAQs) for availing the services. For the sake of convenience, this document is divided in sections namely

- Mediclaim Insurance (Section A) and - Accident Insurance (Section B)

SECTION A ( MEDICLAIM INSURANCE)

1. POLICY COVERAGE-:

Self + Spouse + 3 Dependent Children up to the age of 25yrs + 2 Dependant Parents.

S. No. Category Insurance Cover (Sum Insured)

Applicability

1 Grade III &above Rs. 1,50,000 For Self, Spouse & 3Kids &2 Grade A to E &Grade I&II Rs. 75,000 For Self, Spouse and 3Kids

2. BENEFIT (How to avail Mediclaim Insurance)

a) Cashless Benefit-: To avail the cashless benefit employee should visit the dhs site (www.dhs-india.com ) Hospital in coordination with First Policy Insurance Brokers Team (Mr Aatish at 07757033839 or Ajay at 07757033843). For any query related to Dedicated Healthcare Services Ltd Empanelled Hospital for New India Assurance Co Ltd, Kindly follow the below link:(http://secure.dhs-india.com/hospitalnetwork/default2select.asp?pr=ALL)

If hospitalization takes place on holiday/night time, than employee should deposit some token money to hospital to start the treatment & later on it will be refunded to employee before discharge.

b) Claim submission Benefit (Reimbursement)-:If claim is not in the network of DHS than employee has to pay the bill from his own pocket & has to claim the same from First Policy Insurance Brokers as per procedure.

Reimbursement Claims inform to Toll Free – 1800 209 0201 immediately and also intimate writing to HR Deptt. Within 7 days from the date of Hospitalization.

Reimbursement Claim must be filed within 30 days from the date of discharge from the Hospital or completion of treatment.


http://www.xn--dhsindia-2m3d.com/

http://www.xn--dhsindia-2m3d.com/

https://secure.dhs-india.com/mis2/card/

The post hospitalization claim, the claim must be lodged within 50 days from the date of discharge from the hospital.

3) HOSPITALIZATION PROCEDURE-:

Hospitalization for a minimum period of 24 hours is a must although in case of accident it is not applicable.

24 hours can be waived in other cases also provided that the following conditions are fulfilled:

a. The treatment is such that it necessitates Hospitalization and procedure involved requires specialized infrastructure facilities available in the Hospital.

Orb. Due to technological advances, the period of Hospitalization for the treatment has been

reduced to less than 24 hours. 4) PROCEDURE FOR CASHLESS FACILITY IN A NETWORK HOSPITAL-:

a) In an Emergency -:

In a medical emergency you are advised to approach nearest Network / Non Network Hospital with your ID Card. If the Hospitalization is in hospital, the hospital will send the preauthorization note to TPA. TPA will verify the coverage and if covered issue the authority letter to network hospital.

The entire process will take 2-3 hours. If you are in non network hospital you may pay the expenses and claim reimbursement

based on the coverage, for reimbursement guidelines, Pl refer point no.5.

b) In a Normal-:

If the coverage is not established, Intimation (Denial) will be sent to your hospital. The entire process will take 3-4 hours. Visit the hospital & ask reception /TPA Desk for filling the form, after filling up the form,

on duty doctor will verify your coverage vis-à-vis your insurance policy and if covered anAuthorization Letter (AL) will be sent to your hospital and copy to you if you so desire.

The denial of authorization for cashless access does not mean denial of treatment and not in any way prevent you from seeking necessary medical attention or hospitalization.

c) In the Hospital -:

The network hospital you have chosen will treat you without asking for deposit or payment of bills up to the authorized amount, except for some tertiary care hospitals (nominal deposit requested as per hospital policy).

If you are required to buy medicine or investigation done outside the hospital, kindly obtain proper Cash Memo / Receipt for payment made by you in original.

Certain charges such as (Telephone / Fax, Food & Beverages for relatives, Barber, Ambulance etc.) are not covered in your insurance policy; if you have obtained such services from the hospital please pay for the same directly to the hospital.

d) At the time of Discharge-:

The hospital will discharge you without payment of the bills on the basis of A/L (Authorization Letter) issued to them.


The Network hospital will not give you the Original Bill, Discharge Card, Investigation Reports all in original, etc. (as we have to send these to TPA) you may ask for copies of the same .

5) PROCEDURE FOR REIMBURSEMENT-:

a) Required Documents For Reimbursement-:

You must submit following documents in Original within 30 days of discharge from the hospital to Dedicated Healthcare Services.

Signed Claim Form of The New India Assurance Co. Ltd. Original Hospital Bill along with Payment Receipt. Original Discharge Summary / Card. All Investigation Reports including films and x-rays Original & Receipts for investigations done outside hospital. Doctors Prescription, Pre /Post Hospitalization bills (in original) Original Bills of medicines and surgical appliances if purchased by Your ID Should Be Mentioned On All Documents Submitted. Copy of Registration certificate of non network hospitals.

b) What Happens When Submitted Documents Are Not Complete-:

If all documents are found ok, than you may expect to get cheque within 1 month.

In case of discrepancies or deficiencies in the documents, TPA will issue a letter listing the deficiencies and deficient documents need to be submitted within 15 days, you may please mention your Email ID in Reimbursement form while submitting the bills to allow First Policy to update you on status of yours reimbursement.

c) Rejection Procedure-:

On Medical Scrutiny if the case is rejected, then scan copy of the document based on which the claim is rejected along with “Discharge Card” & “Final Hospital Bill” along with “Rejection Reason” (Pending for Confirmation Letter) will be forwarded by Team to office of TNS.

If the claim is rejected, “Rejection Letter” to be generated in the system. Claims department will process the file as non payable.

NOTE-: If the claim is rejected, “Rejection Letter” will be forwarded to directly by First Policy Insurance Brokers Ltd

6) COMMON AILMENTS LIMITS -: Maternity Benefit

9 month waiting period waived off For Normal: Rs. 25,000, For Cesarean Section: Rs. 35,000 (Max. for 2 Children only.)

for the sum insured of Rs 75k ,


For Normal: Rs. 35,000, For Cesarean Section: Rs. 50,000 (Max. for 2 Children only.) for the sum insured of Rs 1.5 lac and Rs 7.5 lac.

New born baby to be covered from day one within the Maternity Sum Insured. Deletion of Pre Existing Conditions for all persons (Disease covered from day one)

7) ROOM RENT LIMITS-:

Sum Insured Amount

Rs. 75000/- Rs.3000/- per day

Rs. 1,00,000/- & Rs. 1,50,000/- Rs. 4,500/- per day

Rs. 7,50,000/- No Limit

8) TERMS & CONDITIONS (SCOPE OF COVER):-

There are following terms and condition for availing the benefits of Mediclaim facility: Age band 1 day to 80 years peoples are covered in Mediclaim policy. Ambulance charges limited to Rs. 1000 per person. ICU room rent has no limit.

9) TERMS & CONDITIONS (EXCLUSIONS)-: Circumcision unless necessary for the treatment of a Disease not otherwise excluded or

required as a result of accidental bodily injury; vaccination, inoculation, cosmetic or aesthetic treatment of any description (including any complications arising thereof), plastic surgery except those relating to treatment of Injury or Disease.

Cost of spectacles and contact lens or hearing aids Dental treatment or surgery of any kind. Convalescence general debility, run down condition or rest cure, congenital disease or

defects or anomalies, sterility, venereal disease, intentional self injury and use of intoxicating drugs/alcohols.

Expenses incurred for treatment of any of the following diseases shall not cover: Asthma, Bronchitis, Chronic Nephritis & Chronic Nephritic syndrome, diarrhea and all types of dysenteries including gastro enteritis, diabetes, mellitus and insipidus, epilepsy, Hypertension, Influenza, Cough & Cold, All psychiatric or Psychosomatic disorders, pyrexia of unknown origin for less than 10 days, Tonsillitis & Upper respiratory tract infection including Laryngitis & Pharingitis, and Arthritis, gout & Rheumatism.

Expenses on Diagnostic, X-Ray, or Laboratory examinations unless related to the treatment of Disease or Injury falling within ambit of Hospitalization or Domiciliary Hospitalization claim.

Any infertility, sub fertility or assisted conception treatment. `Page: 15 of 73


Appendix Rs. 20,000/- Eye Related Rs. 25,000/-

Gall Bladder Rs. 25,000/- Hernia Rs. 20,000/-

Hydrocele Rs. 15,000/- Hysterectomy Rs. 28,000/-

Joint Replacement (Including Vertebral Joints)

Rs. 100,000/- Piles Rs. 16,000/-

Nasal Sinus Surgery

No Limit

Injury or Diseases directly or indirectly caused by or contributed to by nuclear weapons/material

Any expense treatment of Insured Person as outpatient in a Hospital. Any expense Naturopathy, non allopathic treatment and/or any treatments not approved

by Indian Medical council. Any Expense on any treatment related to Human T-Cell Lymphotropic Viruses types III

(III-LB-III) or Lymphadinopathy Associated viruses (LAV) or the Mutant derivatives or Variations Deficiency Syndrome or any Syndrome or a Condition of a similar kind referred to as AIDS

Expenses on Vitamins and Tonics only if forming part of treatment as certified by the attending Medical Practitioner.

Registration and Service Charges charged by Hospital / Nursing Home are not payable. External medical equipment of any kind used at home as post hospitalization care like

Wheelchairs, crutches, instruments used in treatment of sleep apnea syndrome (C.P.A.P) or continuous peritoneal ambulatory dialysis (C.P.A.D) and oxygen concentrator for bronchial asthmatic condition etc. Expenses on treatment arising from or traceable to pregnancy, childbirth, miscarriage, abortion or complications of any of these.

SECTION-B (Accidental Insurance)

GROUP PERSONAL ACCIDENT

1) POLICY COVERAGE-: This is only for self not for family members.

S.No. Grade Insurance Cover

1 Grade III & above Rs. 2,00,000/-2 Grade A to E &Grade I&II Rs. 1,00,000/-

2) BENEFIT-: It covers the death especially accidental death, loss of limbs, and loss of eyes which is

categorized as Permanent total, permanent partial disability and temporary total disability.

Leave Benefit -Leave Benefit allow to an employee claim the amount equivalent to his salary for no. of days employee is are absent due to injury like fracture or any other such accident.

For availing such kinds of benefit employee has to fill the form and deposit it to The New India Assurance Co Ltd for reimbursement within a week of joining his duty in the company.

3) CLAIM-:

Type of Claim Document Required for Processing the claim.

DeathMandatory documents in all claims 1

Completely filled PA claim Form with Company Stamp & Covering Letter From Employer

2 Attested Copy Of FIR.3 Attested Copy of PM Report.


4 Attested Death Certificate.In case of spot accidental death 1 Attested Spot Panchnama In case of spot accidental death but without informing to police dead body shifted to hospital 1

Attested Inquest Panchnama. ( In case of panchayat)

In case if the cheque needs to be on the name of the employee 1

Indemnity Cum Declaration Bond (Rs. 100 Bond Paper)No certificate from Insured

In case of un-named policy

Salary Certificate (Grade or category ) from employer authority

In case of railway accident Attested Railway Police Panchnama

Attested Railway station master reportElectrocution Certificate from State electricity board, Electricity

Board's Panchnama (Optional)Snake Bite/Poisonous Animal Bite

The Science Laboratory (FSL) Report (If recommended in PM Report)

PTDMandatory documents in all claims

Completely filled PA claim Form with Company Stamp & Covering Letter From EmployerAttested Copy Of FIR.( If Reported to police authority)Disability Certificate (Authorized medical officer/civil surgeon of civil hospital / govt. hospital of the district / units concerned, (certificate) stating percentage of disablement)


4) TERMS & CONDITIONS (SCOPE OF COVER)

Terrorism is covered, however, terrorism activity arising out of Nuclear, Biological & chemical means is excluded from the scope of this policy.

5) TERMS & CONDITIONS (EXCLUSION)-:

Death or disablement resulting directly or indirectly from, caused by, contributed to or aggravated or prolonged by Pregnancy or childbirth or in consequence there of.

Radioactivity, Nuclear risks, ionizing radiation, chemical, biological terrorism. Accident, death, injury or disablement caused by Venereal diseases, Aids or Insanity. Accident, death, injury or disablement working in underground mines, explosives,

magazines, workers involved in electrical installation with high tension supply, Jockeys, Circus Persons engaged in activities like racing on wheels or horseback, big game hunting, mountaineering, winter sports, skiing, ice hockey, hang gliding, river rafting, polo and persons engaged in occupations or activities of a similar degree of hazard.

Accident, death, injury or disablement engaging in aviation or ballooning, whilst mounting into, dismounting from or travelling in any balloon or aircraft other than as a passenger (fare paying or otherwise) in any duly licensed standard type of aircraft anywhere in the world.

Death, injury or disablement of the Insured Person due to or arising out of directly or indirectly connected with or traceable to war, invasion, act of foreign enemy, hostilities (whether war be declared or not), civil war, rebellion, revolution, insurrection, mutiny, military or usurped power, seizure, capture, arrests, restraints and detainments.

Animal bite/Snake Bite/Insect bite are not covered. Suicide, attempt to suicide or intentionally self inflicted injury, mental disorder, anxiety,

stress or depression are not covered. Death & disablement resulting from pregnancy or child birth. Participation in actual or attempted felony, riot, civil commotion, crime misdemeanor

committing any breach of law of land with criminal intent.

If you are facing any problem to access ESP, you can mail us at: [email protected]. Or call us at HR helpdesk no. +91-9958008886 between Monday to Friday 3 pm to 4 pm on Working Days only.


B5 - Grade Policy

The purpose of this policy is to define the level of expertise and experience and to have uniform organization structure of the company.

S.N. Grade Qualification Relevant Experience (Years) Designation

1 Grade - I Graduate/Diploma 0-2

GET/DET/Secretary/Executive/Astt.Engineer/Jr.Programmer

2 Grade - II Graduate/Diploma 1-3 / 2-4 Engineer/ Sr. Executive/ Software Developer

3 Grade - III BE / Professional Qualification/ Diploma 2-4 / 2-4 / 3-6 Sr. Engineer/

Assistant Manager

4 Grade - IV BE / Professional Qualification/ Diploma 3-5 / 3-5 / 6-9 Dy. Manager

5 Grade - V BE / Professional Qualification/ Diploma 5-8 / 5-8 / 8-10 Manager

6 Grade - VI BE / Professional Qualification/ Diploma 8-10 / 8-10 / 10-12 Sr. Manager

7 Grade - VII BE / Professional Qualification/ Diploma Above 12 / 12 / 15 AGM

8 Grade - VIII BE / Professional Qualification/ Diploma Above 15 /15 / 17 DGM

9 Grade - IX BE / Professional Qualification/ Diploma Above 17 / 17 / 20 GM

10 Grade - X BE / Professional Qualification/ Diploma Above 20 / 20 / 25 Vice President/President/

Exe. Director

11 Grade A Graduate/ITI/12th /10th Above 3/ 5Technician/Sr. Technician/ Jr. Executive

12 Grade B Graduate/ITI/12th /10th & below Above 1/ 2 Assistant Technician/ Sr.

Assistant/ Technician

13 Grade C Graduate/ITI/12th /10th & below Above 3 Assistant Helper

14 Grade D Graduate/ITI/12th /10th & below Above 1 /2 Housekeeping Boys/

Gardner/Helper/Driver


15 Grade E Graduate/ITI/12th /10th & below 0-3 Technician

Grade & Pay Policy (Revised w. e. f. from 1st Apr, 2013)

S. No Grade Basic + DA HRA* TPT Special Allow.

1 I 6700 Variable 0 Variable

2 II 7000 Variable 0 Variable

3 III 7000 3500 800 Variable

Note: *In case of Network Project employees no HRA is paid up to the salary of Rs 20,000

B6 - Promotion Policy

The purpose of this policy is to define rules for promotion of employees. Promotion is a shared collegial process composed of accomplishment, evaluation, and recognition. From the time of appointment, each staff is an active participant in the promotion process and governance thereof. The promotion decision is one of the most important decisions in which a professional may be involved, for it is a shared undertaking that establishes an individual's sense of his or her own professionalism and the company’s recognition of it.

TNS - Promotion Policy

Above Average - AA

Out Standing - OS

SN Grade QualificationTotal

Experience (yrs)

Minimum No. of

Appraisal in TNS

Performance Next Grade

1 IDiploma 1 1 1 AA

IIGraduate/ITI 3 2 2 AA

10th 8-10 2 1 AA, 1OS

2 II

BE/MBA or Equivalent 1 1 1 AA

IIIDiploma or Equivalent 3 2 1 AA, 1 OS

Graduate/ITI 6 3 2 AA, 1 OS

3 IIIBE/MBA or Equivalent 4 2 1 AA, 1 OS

IV


Diploma or Equivalent 6 3 1 AA, 2 OS

Graduate/ITI 9 4 2 AA, 2 OS

Note: Above is an indicative list and hence it may be varying exceptionally for individuals depending upon their exposure/performance.

B7 – Employee code of conduct1. Introduction

The employee code of conduct is a framework of guiding principles for employees of Telecom Network Solutions (P) Ltd to ensure compliance with all legal and ethical standards in work related matters. The code specifies the standards of behaviour for employees in the performance of their duties.

The following principles embody the Code:

To act with integrity and professionalism in the performance of their duties and be scrupulous in the proper use of TNS information, funds, equipment and facilities.

To exercise fairness, equity, proper courtesy, consideration and sensitivity in all their dealing in the course of carrying out their duties;

To avoid real, apparent or perceived conflict of interests. Employees need to understand that the Employee Code of Conduct also applies to and embraces adherence of the formal policies and procedures of the company in the conduct of their roles.

2. Definitions

For the purposes of this document the following definitions apply:

"TNS" means any of Telecom Network Solutions (P) Ltd. The term "company" can be interchanged with TNS

"Employees" means all employees of TNS whether or not in a full time, part time, temporary or permanent capacity.

3. Responsibilities

To comply with all lawful directions of the Company. To promote the interests of the Company. To act in accordance with the Company’s approved policies and procedures (as

amended from time to time) To observe the Company required standards of performance and behaviour. Where

there are concerns about the standard of work performance or behaviour, the Company Discipline and Counselling Policy will be used to address and resolve these issues.


4. Conflict of Interest

To devote full-time attention to Company duties and not undertake any paid or unpaid activity, which is damaging to the interests of the Company. It is the employee's responsibility to raise any potential conflicts of interest with the Department Manager who will advise if the activities are regarded as in conflict with the Company interests. Involvement in social, sporting, community, welfare, religious, artistic and political activities would not normally conflict with Company interests.

5. Computer and Internet Use

Recognise the Company uses computer software under license, which may not be reproduced or copied in any way. Employees may only use software in accordance with applicable license arrangements and not to misuse software or related documentation including making, acquiring or using unauthorised copies of any computer software.

To use Company computers only for purposes approved by the Company. Employees may not undertake any private work on equipment that is the property of the Company.

6. Company Property

Employees shall not remove any Company vehicles, tools, plant, equipment records, documents or computer files from Company premises or make copies, without the prior approval of the relevant site manager of the Company.

7. Use of Information

Accept that in the course of employment, employees will not deal with the media (of whatever kind). Employees are not authorised to give any details about the Company or its operations, or purport to represent the Company, unless specifically authorised to do so by the Managing Director.

8. Environment

To comply with environmental laws and regulations relevant to the Company activities refer TNS health and Safety policy.

9. Confidentiality of Information, Documentation and Inventions

During employment with the Company, employees may be shown or may create information that is confidential in its nature. Employees acknowledge that the Company is entitled to the exclusive benefit of that confidential information. Confidential information created by employees may be able to be made the subject of registered protection, such as a patent in which event employees will fully co-operate with the Company becoming the registered owner of the information. If the information is not capable of registered protection, employees will fully disclose it to the Company and not disclose it to any other person or use if for any other purpose than employment with the Company both during and after the termination of employment with the Company.


B8 – Office Timings Guidelines Considering the value of Punctuality and Discipline at work-place, we encourage our employees to adhere to Office Timings. Accordingly, we have defined below guidelines w.e.f. 1-Oct-2011 to encourage employees to be punctual while coming to office.

ATTENDANCE RULES:

Identity Card Issuing Procedure:

For the purpose of attendance, all employees in TNS are issued employee ID card as at the time of joining. This is the sole responsibility of all the Employees to take care of the ID Cards through-out his/her employment tenure at TNS. While leaving the organization, employees are expected to return back the ID card to HR.

As ID card is solely the property of TNS and if Employee does not submit the same at the time of completing his exit formalities, Company is liable to deduct Rs. 500 from his full final amount. In Case an employee losses the ID card, she/he can request to HR for issuing the new employee ID card once again but only after the approval of respective HOD/Director. Besides, the employee is also liable to pay Rs 200/- as processing charges which will be deducted from his/her salary of that consequent month. The request for Duplicate ID card can be sent to [email protected] or an application explaining the reason for losing the ID card can be submitted in hard copy.

Attendance & Punctuality:

The General Office timing is from 9.30 A.M. to 6.00 P.M. The Office operates six days a week (Monday-Saturday). Sunday is weekly off. All employees are expected to report to work on time every day. If an employee is unable to report to work they are expected to notify their supervisor within 30 minutes of their start time. Employees working extra are entitled to over time as per prevalent law.

For Project Office

All Project employees are expected to report for duty at their respective Project Office or at Site in coordination with their Project Manager. Their attendance is compiled by concerned Project Manager and sent to their respective HoD, who further sends it to HR Team on daily basis by 10 am. Besides that compiled attendance for the entire month is to be sent to HR by last working day of the month.

For Factories

The attendance for Factory employees is compiled by concerned Factory HR Representative posted at Factory and sent to their respective HoD, who further sends it to HR Team on daily basis by 10 am. Besides that compiled attendance for the entire month is to be sent to HR by last working day of the month.



For Head Office

1. PURPOSE

The purpose of this policy is to define attendance rules for the employees of the company. Punctuality and regular attendance are essential to ensure optimal productivity and customer service. In order for the TNS to achieve these goals, employees are required to maintain a satisfactory record of attendance. Project Head are responsible for communicating the attendance policy to staff and for fair and consistent application of the policy.

2. SCOPE

This policy is applicable to all the employees of the company

3. DEFINITIONS

“Company” means Telecom Networks Solutions Private Limited and its offices, factories and branches in Delhi or any other place in India.

“Employees” mean all employees of the company who are appointed to positions that are of permanent or on probation.

3. ATTENDANCE RULES

Identity Card Issuing Procedure:

For the purpose of attendance, all employees in TNS are issued employee ID card as at the time of joining. This is the sole responsibility of all the Employees to take care of the ID Cards through-out his/her employment tenure at TNS. While leaving the organization, employees are expected to return back the ID card to HR.

As ID card is solely the property of TNS and if Employee does not submit the same at the time of completing his exit formalities, Company is liable to deduct Rs. 500 from his full final amount.

In Case an employee losses the ID card, s/he can request to HR for issuing the new employee ID card once again but only after the approval of respective HoD/Director. Besides, the employee is also liable to pay Rs 200/- as processing charges which will be deducted from his/her salary of that consequent month. The request for Duplicate ID card can be sent to [email protected] or an application explaining the reason for loosing the ID card can be submitted in hard copy. Outstation employees can collect I’Card from Local Coordinator/ Project Manager within 1 month of joining.

Attendance & Punctuality:


The General Office timing is from 9.30 A.M. to 6.00 P.M. The Office operates six days a week (Monday-Saturday). Sunday is weekly off. All employees are expected to report to work on time every day. If an employee is unable to report to work they are expected to notify their supervisor within 30 minutes of their start time.

For Project Office

All Project employees are expected to report for duty at their respective Project Office or at Site in coordination with their Project Manager. Their attendance is compiled by concerned Project Manager and sent to their respective HOD, who further sends it to HR Team on daily basis by 10 am. Besides that compiled attendance for the entire month is to be sent to HR by last working day of the month.

For Factories

The attendance for Factory employees is compiled by concerned Factory HR Representative posted at Factory and sent to their respective HoD, who further sends it to HR Team on daily basis by 10 am. Besides that compiled attendance for the entire month is to be sent to HR by last working day of the month.

For Head Office

The attendance for Head Office employees is taken from the Swap Card Machine wherein all employees are expected to Punch their card at the time of reaching and leaving the office premises. This includes all employees of Project Team as well who are based at HO and are categorized in GN code.

An Employee reaching office late / leaving early due to Official Work should enter details of visit in On Project Register kept at the reception. The entries made in On Project Register shall be duly approved / signed by concerned HOD/Director. In case concerned HOD / Director do not approve a particular entry, then it will be considered as coming late.

Any employee who is reaching office after 1.00 pm will be considered on full day leave. Employees reporting for duty after 9.30 am shall be considered late. Only 3 occasions in a month an employee can come to office between 9.30 am to 11 am in case of emergency and any additional delayed days would be considered as leave/absent.

Only once in a month employee is allowed to report office till 1:00 pm. Similarly only once in a month employees are allowed to leave office after 2 pm. Therefore only 1 occasion before 1 pm and one occasion after 2 pm employees in time and out time can be regularized (in addition to 3 late timing between 9:30 am to 11 am) and additional late days would be considered as leave/absent.

In case an employee does not punch the card either at the time of reaching or leaving the office, s/he will be considered as Absent for that particular day. If an Employee forgets to bring his ID card, the same should be entered in Swap Card Forget Register kept at the reception.

In the event of an Employee not having any Leave Balance in his account, salary shall be automatically deducted. Alternatively, employee can take approval to waive off their deduction from concerned Supervisor (i.e. HoD/Director), in the specified Leave


Application Form. Employees are expected to self-monitor their late arrival / early leaving thru Employee Service Portal and should ensure submission of all Leave Applications, Entries in Registers, Waiver Approval to HR/Reception by next working day of joining their duty to avoid any deduction of leave/salary.

Recording of Attendance:

Attendance record form, Loading Sheet must be completed daily by HR department / concerned Project Manager. HR department shall keep a track of the all the employees of the company for their deployment in various projects and compile the attendance sheet marking the attendance as per their project code. Following nomenclature shall be adopted for filling the form:

Absence with Authorized Leave “A” Absence without Authorized Leave “AB” Loading “Customer Code/Circle/Service Code” i.e. 69/W/11 Office Load “O” for Project Office Load “P” for HO and Factories

The attendance form shall be amended if required based on the attendance reported by the project managers. HR department shall finally compile the monthly sheet, update its leave records and other records, and submit the sheet to the accounts department.

It is in discretion of project manager to give leave to his subordinate in lieu of his work in Sundays or Holidays. Such leave shall not be marked absence in the record. In such cases the attendance shall be marked as “N”.

Absenteeism:

The “AB” category will considered absenteeism and shall be viewed seriously by HR, Project manager and Cost center head. HR department shall list out such employees on monthly basis and also mention their trend of absenteeism in past months and inform the same to project head and cost center head. HR shall give warning and notice to such employees. Such cases where it if found that absenteeism is a practice of the employee/employees, HR shall discuss the issues with project manager and cost center head and necessary action shall be initiated.

Authorized Leave:

Earn leave shall be approved in advance. Casual leave shall be intimated to the project manager or HR department well in advance. If intimation to HR department or project head is not available prior to proceeding for leave, the absence will be marked as “AB”.

5. AMENDMENT OF POLICY

The Company reserves the right to amend, abrogate, modify and revise any or all clauses of this policy depending upon market practices, exigencies of business.

6. INTERPRETATION OF POLICY


Human Resources will interpret the contents of this policy.

B9 – Salary Reimbursement Guidelines

We have made a procedure wherein employees are required to deposit their bills on quarterly basis to allow finance to release reimbursement amount along with their salary.Employees who are not able to submit the bill have the option to give declaration to Finance to deduct the income tax on reimbursement amount, In case you do not submit the bills on time reimbursement part will be treated as taxable salary and additional tax will be deducted from your salary towards the same.Also, you have option to merge your reimbursement in your salary once you declare, it will not be reconvert able again in future.

a) Project Allowance: This is the cash component which can be claimed monthly from Finance team. Applicable only if Annual CTC is Rs. 5 lacs and above.

b) Medical Allowance: This can be claimed monthly from Finance team. Employee need to produce medical bills for the same.

c) Professional Development Allowance: Monthly reimbursement by submitting Bills of academic, research and other professional pursuits, namely Technical/Subject Journals, Books, Courses Fees, Seminar Fees, Newspaper etc.

d) Fuel Allowance: Monthly reimbursement by submitting Bills of purchase of Petrol/Diesel/CNG towards traveling during the performance of duties of office.

e) Up keep Allowance (Uniform/Attire): Monthly reimbursement by submitting of Bills of purchase of attire for wearing during the performance of duties of an office such as Shirts, Pants , Belts ,Ties, Shoes Cloth and Tailoring thereof.

f) Leave Travel Allowance (LTA): This facility has been extended to provide assistance to employees and their families towards their travel expenses. All employees in Band I (Grade IV and above) who have completed a minimum of 12 months’ service with the company are eligible to claim LTA on yearly basis as per government rule, except those serving resignation notice period.

LTA Coverage:The scheme extends to the employee, spouse, dependant children and dependant parents.

• The LTA shall be sanctioned only when an employee proceeds on leave for a minimum period of 5 (five) days at one instance.

•Any tax liabilities arising out of this scheme shall be borne by the individual employee.


•A year with regard to LTA refers to the calendar year.

Fixed Monthly Payment *Flexible Monthly Reimbursement

SN

Grade Basic HRA TP

TSpecial Allow.

MedicalAllow.

Prof. Dev.Allow

Up Keep Allow

LTA

Fuel Allow.

** Project Allow.

1 IV 12500 6250 1600

Variable 1250 750 750 1200

5000(CTC < 7.5 Lacs) For All Grades

15000(CTC > 7.5 Lacs)For All Grades

10000

2 V 17500 8750 1600

Variable 1250 750 750 1500 10000

3 VI 21500 10750

1600

Variable 1250 750 750 2000 10000

4 VII 26500 13250

1600

Variable 1250 1500 1500 2500 10000

5 VIII 39500 19750

1600

Variable 1250 1500 1500 2500

15000 (CTC < 15 Lacs)

20000 (CTC > 15 Lacs)

6 IX 44500 22250

1600

Variable 1250 1500 1500 3000 30000

7 X 48500 24250

1600

Variable 1250 1500 1500 3800 60000

*Flexible Monthly Reimbursements are not compulsory. ** Project Allowance is applicable only if annual CTC is 5 Lacs and above irrespective of the grade.

CTC Field Allowance`Page: 28 of 73


16021 and below 0

16022 to 20000 9000

20001 & Above Variable

Field Allowance is applicable for all employees working on Project.

B10 – TNS E-Mail GuidelinesSystem Management

1. System Handover Case

Updated Receiving Details should be informed to Head and Store Dept immediately. Updated Status of the laptops at the time of receiving should be kept in knowledge of

system dept and head of department also.

2. System Management Case

Avoid using any external drives in the system, Use only trusted drives. Data should always be stored in D: Drive or any other Drive then C:

Drive. Only Important Data should be kept in the laptops Avoid storing the songs, movies and game software on the system. Use Disk Cleanup Utility at every seven days. Backup of Important software keep in D: Drive Don’t delete the Software dump folder in your system Daily cleanup is mandatory part of the system

3. How to use Your Web Mail Steps –

Type mail.tnsworld.com on the Address Bar of The Browser Type Your User Name and Password as given by System Dept. Your Inbox is shown Mail ID creation is done on the request of concerned HoD. Official Communication should only be done By Official Mail ID. Other then Official Mail

ID, No Request will be entertained. Your Web Mail Quota is defined 20 MB by default. In any case it’s Over 20 MB. It will be

deleted automatically. Incase of System Misuse- A debit Note Process is Implemented, So take care of your

System.

B11 – Exit PolicyOBJECTIVE


To provide guidelines for employees leaving the company

OPERATIVE GUIDELINES

(a) In case an employee decides to resign from TNS than he should follow below guidelines:-

1. Submit your Resignation letter duly approved by HOD. 2. Give complete handover of work in consultation with your HOD. 3. Submit all office assets including ID card, Mobile, and Laptop and settle all dues, if any. 4. Fill attached Relieving form & Exit Interview Form and deposit in person to HR

department. You will have to visit Head Office, Noida.

(b) On receipt of a resignation, the Supervisor/Project Manager should try and counsel the employee and attempt to retain him / her with the organization. If the employee insists, on submitting his resignation the same should be forwarded thru the HoD to HR.

(c) Any employee’s resignation should reach HR within 48 hours of the resignation being submitted, thru the immediate supervisor and an email should reach HR intimating employee’s date of resignation, reason of leaving and last working day decided.

(d) The notice period for employees is one month. This clause in the policy shall supersede any clause relating to notice period mentioned in appointment letter of an employee.

(e) Every person who resigns needs to go through an exit interview to be conducted by HR, using the Exit Interview. The data thus collected shall be analyzed and used to provide feedback to the organization to check attrition.

(f) If an employee needs resignation acceptance in written, the same will be given by HR, only after checking the dues for that employee. In case where there is a recovery amount due from the employee, he/she will have to clear the dues, only after which resignation acceptance will be given.

(g) An employee’s full and final settlement shall be processed by HR after receiving the complete ‘Relieving Form’ with sign off from all departments.

(h) The full and final settlement shall get processed with the next payroll cycle unless there is an exigency and the same is approved by the Head - HR. The relieving letter will be issued only after settlement of dues.

If you remain absent from work without authorization or reasonable explanation for seven or more consecutive days, it will be presumed that no longer interested in continuing your services with the Company and have abandoned its services. The Company will have the right to terminate employee is services without any notice period. Intimation regarding the same shall be sent to employee is address(s) as per company records. In such a case, the employee shall not be entitled to any statutory compensation


B12 – Quality Policy


B. 13. Integrated Management System (IMS)

An Integrated Management System is a single integrated system used by an organization to manage the totality of its processes, in order to meet the organization’s objectives and equitably satisfy the stakeholders. It is planned and implemented in order to meet our corporate QEH&S objectives and the requirements of ISO 9001:2008, ISO 14001:2004 and OHSAS 18001:2007.

We are committed to provide products & services in infrastructure, cold chain and Telecom Network as per customers’ need and expectations in the safe manner with due regard for the environment. We aim to achieve this through:

a) THE ENVIRONMENT

Our Company is committed to supporting the communities within which we operate. We believe in the practice of social responsibility and encourage similar behavior in our employees and suppliers. We support the conservation of the physical environment and the prevention of pollution at our facilities. We proactively comply with all applicable safety, environmental, legal and regulatory requirements to which we subscribe.

b) QUALITY

Beginning with a clear definition of customer expectations, we strive to consistently meet or exceed them. We adhere to all applicable standards and customer specific requirements and endeavor to provide processes that ensure we achieve this in order to build a robust and world class business.

c) Health & Safety When determining and reviewing objectives of occupational health and safety, Our Company takes into account the identified dangers and associated levels of risk, to which employees are exposed to. These risks are considered along with legal and other requirements of the organization, technological capacities and financial, operating and business requirements and opinion of engaged parties. The set objectives and target values are consistent with the corporate integrated policies and with the liability to increase the standard of employee protection.

Health & Safety Tips : Here are some tips to help make your workplace safe.

1. Understand the risks. Once you know the particular hazards of your job or workplace, you can take steps to reduce your risk of work-related injury or illness.

2. Use mechanical aids whenever possible. Instead of trying to lift or carry a heavy object, use a wheelbarrow, conveyor belt, crane or forklift.

3. Wear Personal Protective Equipment (PPE) to suit the task. If worn correctly, gear such as earplugs, earmuffs, hard hat, safety goggles, gloves or full-face mask can dramatically reduce your risk of injury.

4. First Aid. Keep a well stock first aid and make it sure it contains all necessary items for dealing with an incident requiring first aid.

5. Report all accidents and near misses. Each of these near misses is a potential learning opportunity that could help the employees to prevent from more serious accidents.


B.14. Women’s Forum

TNS believes in Womanhood, so we have a small group for women’s forum. This forum is responsible for organizing events to motivate the female employees. We hold quarterly meetings where members share best practices and learn from each other's experiences. We also allow members to communicate with each other outside of our regularly scheduled meetings.

GUIDELINES FOR WOMEN’S FORUM

1. Facilities Provided:

Cab facility should be provided to the Female Staff, if they stay in office late hrs. Due to official matters (official work, Staff meetings, preparations for official parties) i.e. after 7.00 PM.

In Time & Out Time flexibility on a festival day.

2. Responsibilities:

Providing basic amenities. Indecent behavior or absurd language used within the office premises. Physical or Mental Harassment. Ignorance of maintaining floor discipline. Providing Cab facility to the female staff when, going out side the official purpose in

spite of their grades. Safeguard & Security of the working female staff with in Organization. Female member can put their point of view without any hesitation & fear.

3. Execution Process :

In order to achieve the objectives as said above a committee shall be formed comprising of one Female representative and one person from HR Department of the organization. The responsibilities of members shall be defined in order to smooth functioning of the committee.


B.15- Health & Safety Policy


1. Purpose:

Telecom Network Solutions (P) Ltd is committed to ensuring the health & safety at work of its employees

by providing them safe work environment complying with applicable health and safety legal requirements reduce risk and remove hazards by their systematic identification, assessment and

control by encouraging employee awareness, individual obligation and proactive involvement,

and continual improvement of health and safety control arrangements and performance

2. Scope

Telecom Network Solutions (P) Ltd overall health and safety objective is to prevent accidents, injuries and occupational ill health at all locations and sites under company management control.

3.OHS Organization Structure-


4. Responsibility

1 Board of Directors:

Board of Directors has overall responsibility of health, safety and welfare of employees working under TNS management control and has delegated the responsibility to Managing Director for the management of health and safety norms.

2 Managing Director / Director:

The MD has delegated responsibility for the implementation, operation and monitoring of the health and safety policy. In this duty the MD shall be assisted by Director – Infra and Director – Network.The MD shall ensure that

They and their Directors/ HOD/Managers have an understanding of the implication and requirements of current health and safety legislation.

HODs have the necessary time and resources to meet their legal obligations in accordance with the health and safety policy.

All potential risks to safety and health are identified and sufficient arrangement put into place to reduce the risk of safety and health.

Suitable and sufficient safety training is provided to all staff.

3 Head – Department:

Heads are responsible to MD/Director on all respect of health and safety and to ensure that all activities carried out under their control is reasonably practicable, without risk to safety and health of persons

Responsibilities include

The implementation and monitoring of health and safety policy Ensuring all managers and staff under their control are aware of their responsibilities

and have necessary means to meet them. Ensuring all necessary equipment and resources under their control complies with

current health and safety standards and is subject to regular safety inspections and tests as defined by either the TNS or current legislation.

Providing detailed instructions on specific safety systems and requirements to all individuals in the operation of potentially hazardous activities.

Any defects to equipment / tools / PPE are reported in the approved method from sites / Plant.

All accidents, near misses and dangerous occurrences are reported to the Managing Director and Corporate Head – OHS within 2 hour through incident Report System.

Ensuring adequate emergency procedures are adhered to.


4 Corporate Head – OHS:

Monitoring of health and safety guideline implementation for plant and project site under TNS management control

Monitoring inspection and audit and assist to management in review of health and safety policy and guidelines

Investigation of accident / incident along with concerned department head. Monthly report to management on health and safety aspects for all manufacturing and

services activities. Managing and monitoring of internal and external training on health and safety for

employees.

5 Coordinator / Safety Officer

Managing inventory of safety kits and personal protective equipment Responsible for implementation of health and safety guidelines on plant and at project

site Preparation of MIS on health and safety and it will be communicated through mail on or

before 10th of every month to Corporate Head – OHS and Department Head. Inspection of safety kits condition on quarter basis for all circle Reporting on accident / incident to Corporate Head – OHS and department head within

2 hour of happenings. Training and briefing of health and safety norms for a particular job at the time of joining

of new employee and also to use of safety kits and PPE. Safety officer has to regular watch and monitor unsafe act being performed by our own

staff or contractual labor in plant. He has to de-motivate to those employees and make an arrangement to minimize the risk.

6 Circle in-charge

Ensure safety kits and personal protective equipments are available with team. Ensure technician / riggers are certified on health and safety and knowing to use of

safety kits and PPE. Any accident / incident to be reported to Coordinator – OHS within 1 hour and also

follow the escalation matrix Regular inspection of safety kits and takes action on that in case of damaged or poor

condition. Send the inventory list of safety kits to Coordinator – OHS on monthly basis

7 Auditor – OHS

Audit the project site and plant for health and safety management system on every quarter as per checklist.

Submit the audit report to Corporate Head – OHS

5 Safety Guidelines`Page: 38 of 73


A. General Safety Guideline

RBS / core sites implementation work involves working at remote location, height, different site scenario & working environment. Hence it is an important that all personal are aware of safety requirement & complies with same.

General safety requirement & local regulations are to be complied in all conditions. Equipment manuals have specific safety instructions relevant to that equipment & these manual shall also be referred & complied while working with respective equipment.

The safety instruction compiled below shall be referred & used as addition to above.

Warning: there are symbols used at equipment & in manuals to indicate the hazardous activity & relevant safety instructions shall be followed. Common hazard symbols

Hazard Symbol

This denoted danger / warning or caution & means that an accident may occur, if safety precautions are neglected

Electrical Hazard

Electrostatic Discharge

Personal should pay attention to hazard symbol labels on the equipment.

First aid kit shall be available with installation team for administering the first aid in case of injury.

B. Working at Height / Tower`Page: 39 of 73


RBS sites implementation work involve working on tower / height for equipment installation, alignment and testing etc. working on tower / height has risk of falling objects , tools and individual if not adequately protected. This can lead to accidents.

Following precaution shall be complied while working on tower / height:

Personnel working on tower / mast roof /height must have attended requisite training & medically fit.

Full body safety harness, Helmet, anti slippery shoes must be used.

Adequate protecting clothing is must in winter / cold weather. All lifting devices are inspected & approved for the load capacity. All personnel working / present the near tower / mast shall were helmet. Climbing ladder & structure is safe for work. Tower / must metallic structure is earth properly for discharging the lightening energy

safely. In case of adverse weather condition like thunderstorm, rain, cyclone, etc, no no climbing /

working on tower / height is permitted. Always keep 3 points of contact (2 feet & 1 hand or 2 hand & 1foot) when climbing /

working on ladder to reduce risk of falling. Team leader / supervisor shall inspect the lifting device and safety harness, equipment

worn by person, before allowing them to climb the tower / height While lifting the load, make sure that angle between straps is not more than 90 at point

where they are attached to lifting device.

Never walk under the hoisted load.


C. Electrical Hazards

RBS / core site implementation work involve working with site electrical & power system & precaution to be taken while working with electrical system & devices.

Following safety rule shall be complied to ensure electrical safety:

Person working on electrical & power system shall be qualified & trained. Power supply to equipment shall be switched off if feasible or equipment is damp inside &

caution board to be placed on main switch stating “Do not switch on- Person at work”. Metallic items like wrist watch, rings, bracelets chains etc to be removed to prevent

accidental short circuiting. Upper pockets of shirts/jackets shall not have any metallic items like coin, pen etc. Insulated tools to be used while working with live system. Tools can be insulated by

covering/wrapping with insulation tape. Suitable shoes/sandals/slippers of rubber sole to be worn while working with electrical

system, to provide insulation between foot and ground. Earthing of equipments to be insured and verified before connecting power/working with

internal electrical systems. Electrical powered tools like drill machine etc shall be used in accordance with

manufacturer & safety guidelines. Check before if there is any concealed power cables in walls/floor/equipments, where you

need to drill. In that case no drilling is allowed.

C. Working with Batteries

RBS/core sites implementation work involves installation, assembly & connection, termination of batteries & precautions to be taken while working with batteries.

Following safety rules shall be complied to ensure safety: Person working shall be qualified and trained. Power supply to equipment shall be switched off if feasible or equipment is damp inside

and caution board to be placed on main stating “Do not switch on- Person at work”. Metallic items like wrist watch, rings, bracelets chains etc to be removed to prevent

accidental short circuiting. Upper pockets of shirts/jackets shall not have any metallic items like coin, pen, etc. Insulated tools to be used while working with live system. Tools can be insulated by

covering/wrapping with insulation tape.


Suitable shoes/sandals/slippers of rubber sole to be worn while working with electrical system, to provide insulation between foot and ground.

Batteries may give off explosive gases hence battery area must be adequately ventilated (E.g. keep doors open) & protected from fire.

Battery can leak electorlyte, if improperly handled. Hence use the requisite protective equipments. Electrolyte in contact with skin/eyes can cause injury. In that case rinse the affected area with water and & seek medical attention immediately.

E. Fire Safety

RBS/core sites implementation work is carried out at site location. These could be green field, roof top, room, prefab shelter/equipment room/container etc. The location can have danger of fire because of various reasons cause.Installation team needs to take following precaution to observe fire safety:

Before starting work, Personnel shall check the site for fire/emergency exits, fire extinguisher system/equipments available at site & emergency contact numbers apart from general awareness.

All the packaging/wooden boxes etc shall be stored/arrange at a safe place, as this may become fuel to fire& can spread fire.

Use the powder/carbon dioxide type extinguisher for electrical fire.

F. Electrostatic Discharge (ESD)

RBS/core sites implementation work involves working with sensitive devices/cards/modules, which can get damaged due to static electricity. Precautions for electrostatic discharge shall be taken while working with such devices.Following precautions shall be complied while working with electrostatic sensitive devices:

ESD wrist strip shall be worn & connected to earth, before touching/handling ESD sensitive devices.

ESDS sensitive devices/cards etc shall be stored in ESD bags/original packaging.

G.RF Safety

RBS sites implementation work involves working on live sites, where antennas are radiating RF energy.Following precautions shall be observed while working at/near active RF antenna/RF energy radiating source.

Do not stand/work in front of operational antenna, unless verified that RF energy levels are within safe limits.

H. Laser Safety

RBS/Core sites implementation work involves working with optical interface/devices having laser source.Following precautions shall be observed while working at optical interface/devices having laser source.


Never look in to the end of fiber optic cable/laser source. Switch off the unit producing laser signals, before disconnecting the optical fiber

cable/patch cords.

I.Civil Safety

In the case of GBT, precautionary measures are to be taken while digging the earth pit for the foundation of the tower so that water from the earth surface will not evacuate.

After excavation has been done, without the permission of site supervisor nobody will stand near the pit.

At the time of steel cutting hammers should be used with the help of fixtures and fastening. Please safe head and hand at the time of steel cutting.

For column climbing, Labors should be properly trained. Taking some preventive measures, while moving on Bar-Binding. At the time of Tower Erection, we should tighten the entire bolt; so that no

member/legs/mounts are loosen. & also provide safety ring ASAP, so that no damage can occur.

At the time of tower erection, everybody should wear a helmet. At the time of tower painting, everybody should wear Goggles & clothes During the time of concreting person should wear Mask or Clothe on noise to prevent from

any Hazards. Cement Bag/Shuttering/Steel should keep properly & safely.

6. Personal Protective Equipments

Suitable & Sufficient personal protective equipment shall be made available to persons carrying out operations & activities where the risk assessment has identified a need for PPE.

PPE must comply with the current Personal Protective Equipment Regulations and to be CE approved.

All the users of PPE shall be provided with adequate information and instruction as to the correct use of the equipment.

A register of all PPE shall be maintained & Inspections made be suitable intervals by qualified persons to ensure the equipment is not damaged or out of date.

All instances of damage or loss to PPE shall be notified to the relevant Co-ordinator by Circle in-charge OHS. Damaged or lost PPE shall be repaired or replaced as identified as necessary by the Coordinator OHS.


7. Fire Extinguisher

Fire safety concerns safety measures to prevent the effects of fires and is the result of proper use of fire protection measures. Essential fire safety measures are any installations or type of construction that have been incorporated into the building to

ensure the safety of the occupants within the building in the event of fire or other emergency. There are many fire safety equipments like fire extinguishers, fire alarm bells etc. Fire evacuation plan should be pasted inside the shelter

A fire extinguisher is an active fire protection device used to extinguish or control small fires, often in emergency situations.

There are basically four different types or classes of fire extinguishers, each of which extinguishes specific types of fire.

Dry Chemical extinguishers are usually rated for multiple purpose use. They contain an extinguishing agent and use a compressed, non-flammable gas as a propellant.

Water extinguishers contain water and compressed gas and should only be used on Class A (ordinary combustibles) fires.

Carbon Dioxide (CO2) extinguishers are most effective. Since the gas disperses quickly, these extinguishers are only effective from 3 to 8 feet.

Fire extinguishers should be used on small fires only. If there is a large fire, get out immediately.

8. First Aid

An appropriate assessment of First Aid requirements shall be carried out at each of the companies’ facilities. Where necessary a suitable number of First Aid and/or Appointed Persons shall be provided.

Names of all trained First Aiders and Appointed Persons shall be displayed at Prominent Locations within the the company.

Provision of suitable and sufficient first aid equipment shall be made available. Locations of first aid equipment shall be communicated to all the staff.

9. Inspection, Audit and Reviews


Inspection

A program of regular Cell Site inspections should be there with the involvement of staff. Inspections shall consist of a Cell Site inspection of a specific area of the company to check on safety aspects such as clear walkways, equipment inspections and tests.Site safety inspections are carried out on TNS staff and Contractors working on behalf of TNS to assess safety management on site.Safety inspection points are part of in-process check.

A. Audit

Audits of the health and Safety Management System shall be carried out every quarter for each circle on sampling basis. The audit will assess the content of this Health and Safety Policy and verify its contents & philosophy are still valid.

The audit will also confirm the Following:

Responsibilities are still valid and are being discharged. Health & Safety rules and requirements are being compiled with. Analysis of all incident reports. All other issues raised in connection with Health & Safety Management.

B. Review

Reviews of the Health & Safety Management System shall be include

Changes to safety systems. Changes to responsibilities. Organizational changes. Requirements of new or revised legislation. As a result of an accident.

At interval not exceeding 12 months this Health & Safety Policy Statement shall be reviewed to confirm the contents are still valid. Any amendments shall be made and approved. The revision of the document shall be increased & signed by the Managing Director. A record of changes shall be maintained.

10. Amendment of PolicyThe Company reserves the right to amend, abrogates, modify and revise any or all clauses of this policy depending upon market practices, exigencies of business.

Interpretation of Policy

HR will interpret the contents of this policy.


C- ESI Benefits and Coverage(English/Hind)

ESI Guidelines`Page: 46 of 73


It is a Social Security designed System for protecting the employees & their family members against the events of sickness, maternity, disablement and death (due to employment injury only) and to provide medical care to insured employees and their families.

1) How to Register in ESI?

For Employees covered in ESI in previous organizationAt the time of Joining, if an employee declares that he has worked in some other organization before and was covered under ESI, than he should deposit photocopy of his ESI Smart Card to HR. Based upon it, his old membership number will be continued to allow him to avail all ESI facilities.

For Employees who are fresher or never covered in ESI in pastAt the time of joining, an employee who is fresher or never covered in ESI in past is required to fill in a Declaration (Form-1) and submit family details in the form. The employee is then allotted an ESI insurance Number, which will communicated to him thru HR team.

How to Apply For ESI Smart Card?

Once ESI Insurance No. is issued and communicated to employee, he need to apply for ESI Smart Card. Without ESI Smart Card, employee can not avail the benefits offered by ESI. Please see below procedure for getting ESI Smart Card.

i. Visit TNS Noida HR team & ask for ESIC Insurance Slip. ESIC Insurance Slip should contain name of Employee and his family members who will be required to visit ESI office for photograph.

ii. Visit any of ESI office along with your family members where in ESI staff will take a photograph of all insured person. You need to produce ESIC Insurance Slip for the same.

iii. List of ESI office can be download from their website- www.esic.iniv. After completing formalities at ESI office, employee should wait for 2 months to get their

cards, which can be collected from TNS Noida HR Team.v. After getting card employee can visit any ESI Hospital for the treatment.

2) Contribution:-

To avail this benefit, ESI contribution amount is deducted from Employee’s CTC as per below details.

Employer’s Contribution: 4.75% of the gross salary of the employee.Employee’s Contribution: 1.75% of the gross salary of the employee.

3) Eligibility:-Pl note employees withdrawing a gross salary equal or lesser than Rs. 15,000/- per month or equivalent to Rs. 16010/-CTC per month are covered in ESI.

4) How to Avail Treatment Facility?-


http://www.esic.in/

For availing ESI facility Employee has to visit ESI Dispensary/ Hospital and show your Smart Card, below are the addresses of Dispensary/Hospital in Noida region. For other location addresses, you can refer ESIC website- www.esic.in

a) ESI Dispensary- For availing ESI facility employees has to visit ESI Dispensary, Pl see the

below list for Noida Dispensary


S. No

Location Name & Address Of Branch Office

S. No

Location Name & Address Of Branch Office

1 Noida NOIDA-II Branch Manager, Branch Office,ESI Corporation,C-50 ,Sector-9, NOIDA

4 Patna Digha Branch Manager, Branch Office, ESI Corporation, House of Sh. Deo Narayan Singh,Near Kurji Pooj, DighaPatna-10

2 Noida NOIDA PHASE II Branch Manager, Branch Office, ESI Corporation,Bhangel Town, NOIDA

5 Modi Nagar

E.S.I. CORPORATIONOpp. Modi Poon Factory, Hapur Road.

3 Sikandrabad

SIKANDARABAD Branch Manager, Branch Office, ESI Corporation,Railway Road, SIKANDARABAD

6 Meerut MEERUT Branch Manager, Branch Office,ESI Corporation,256, Sabun Godown Bagpat Road, Meerut

http://www.esic.in/

Noida (HO) Medical Officer Incharge, ESI Dispensary, Sector-2, Noida.

Noida (HO) Medical Officer Incharge, ESI Dispensary, Sector-12, Noida.

Tower Factory (TF)

Medical Officer Incharge, ESI Dispensary (Homeopathic),Sikandrabad Industrial Area, BULANDSHAHAR.

Meerut

PARTAPUR, Medical Officer Incharge,ESI Dispensary, Meerut Indl. Area, Near State Bank of India, Partapur,

Meerut

THAPANAGAR,Medical Officer Incharge,ESI Dispensary, 31,Shantinagar, Rly. Road, Thaparnagar MEERUT.

Patna

ASHOK NAGAR,Medical Officer Incharge,ESI Dispensary,Ashok Nagar,Kankarbagh, Patna

PatnaBATAGANJ,Medical Officer Incharge,ESI DispensaryBataganj, Digha, PATNA

PatnaFATUHA,Medical Officer Incharge,ESI Dispensary, Fatuha, PATNA


For other dispensaries location addresses, It can be download from their website- www.esic.in , http://esic.nic.in/dispensaries

b) ESI Hospital- For availing ESI facility employees has to visit ESI hospitals, Please see the below address for Noida Hospital.

Name Address

Modi NagarMODINAGARMedical Supdt, ESI Hospital, MODINAGAR, AWAS

Noida ESIC Hospital, Sector – 24, Distt. Gautam Budh Nagar, Noida – 201301,

PatnaMedical Supdt.ESI HospitalPhulwari Sharif, PATNA.

For other Hospital address, pl visit the website- www.esic.in, http://esic.nic.in/dir-hospital.html

Types of Benefit:

1) Medical Benefit:-

The insured person and his family are entitled to the Medical Benefit from the very first day of his/her joining the employment, which is categorized as below.

a) Full Medical Care – This consists of hospitalization facilities and includes specialist services, drugs and dressings and diets as required for in-patients.

b) Expanded Medical Care – Includes supply of special medicines and drugs as may be prescribed by them in addition to the out-patient care. This also includes facilities for special laboratory tests and X-Ray examinations.

c) Immunization - Under this programme, preventive inoculation and vaccines are given against diseases like diphtheria, polio, tetanus, tuberculosis etc.

d) Supply of Special aids – Includes artificial limbs, hearing aids, and artificial appliances like spinal supports, cervical collars, walking calipers, crutches, wheel chairs and cardiac pace makers as a part of medical care under the Scheme.

2) Sickness Benefits:-

If an insured person requires medical treatment and need absenteeism from work on medical ground, ESI provide salary for such days to the employees.


http://esic.nic.in/dir-hospital.html

http://esic.nic.in/dir-hospital.html

http://www.esic.in/

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http://www.esic.in/

When to Avail?

Sickness benefit is paid for the period of absenteeism duly certified by the Authorised Medical Officer, for a period not 91 days in 2 consecutive benefit period (1 year) @60% of his wages, subject to payment of contribution for not less than 78 days in the corresponding contribution periods.

3) Maternity Benefits: - Maternity Benefit for pregnancy is payable for three months.

4) Disablement Benefits:

a) Temporary disablement benefit: - Applicable in case like the injury that could be recoverable For Example; Fracture of leg/hand and etc. The benefit is paid at the rate of 90% of wage is payable so long as disability continues.

b) Permanent disablement benefit: - Applicable in case like the injury is one that would remain in an individual life time for example; Leg broken permanently and etc. The benefit is paid at the rate of 90% of wage in the form of monthly payment depending upon the extent of loss of earning capacity as certified by a Medical Board.

5) Dependant’s Benefit:-

Applicable for family in case of death of an employee wherein employee’s dependants/Nominees are paid at the rate of 90% of wage in the form of monthly payment. This is applicable only if death occurs due to employment injury or occupational hazards.

6) Reimbursement:-

In case of ESI Hospitals are not able to give complete treatment to patient, they refer the patient to other hospital wherein the patient gets the reimbursement of non-ESI hospital expenses borne by him. Please refer below points for reimbursement claim.

Reimbursement is applicable only in below case:-

a. Reimbursement is permissible in case of failure of the mobile dispensary van due to technical defects or otherwise to adhere to its schedule timings or where IP attached to such a dispensary sustained serious injuries or suffered from serious illness during off hours of the dispensary.

b. IPs and their family members had to resort to private treatment during the off hours of ESI dispensary/Emergency Centre due to unavoidable circumstances.

c. Medicines prescribed by IMO/Specialist were out of stock in the ESI Dispensary/Approved Chemist thereby compelling the IPs to make purchases from the market.

d. Medicines prescribed by Specialist and not provided by the IMO/IMP and where specialist considered such special Medicines absolutely necessary for the treatment of the beneficiaries as no substitute medicine was considered equally efficacious whether as an out patient or in patient.

e. Special appliances prescribed by Specialist such as Spinal supports, Cervical Collars, Walking Calipers, and Crutches, etc. if considered necessary as part of the treatment.

f. Serious cases of accident/illness where a beneficiaries was admitted directly at a private hospital or in a non-recognised hospital where admission in a hospital


recognised under the scheme would have seriously jeopardised his health like sudden heart attacks, fracture of the spine, cerebral haemorrhage, etc.

g. Expenditure incurred on investigation for blood transfusion. h. Mental cases that may have incurred expenditure either as an out patient on specialised

Therapy such as ECT etc. i. Serious cases of accident and illness admitted to recognised hospitals where all the

reserved ESI beds were occupied. j. Reimbursement of conveyance charges incurred by IP where ambulance or any other

transport under the scheme is not available owing to some reason or the other and where in the opinion of the IMO/IMP such a patient was non-ambulatory.

k. In respect of Specialised examination, laboratory test, X-ray, other imaging services etc., recommended by specialist, but where the IP either due to the break down in the machinery or where the nature of the examination of the Laboratory Tests was such that it was beyond the scope of the facilities available in the recognised laboratory/hospital.

l. In addition to above types of cases, reimbursement may also be allowed in other cases depending upon the merits of each case and the circumstances under which expenditure was incurred.

m. Time limit for submission of the claims for reimbursement is one year.

Benefit after Retirement:-

An insured person, who leaves the employment on attainment of the age of superannuation or retires under a voluntary retirement, shall be eligible to receive Mediclaim benefit for him and his spouse, by making payment of a nominal contribution of Rs. 120/- for 1 year.

In case the insured person expires, his spouse is entitled to the medical benefit for the remaining period for which the contribution was made, and she continue to receive the medical benefit on payment of the contribution @ Rs. 120/- p.a. for further period.

------- X --------X -------


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rc nh tkrh gS tc deZpkjh dh ekSr dk;Z ds nkSjku gq;h gksA

7- /ku dh okilh %& vxj deZpkjh bZ0,l0vkbZ0 vLirky iwjh rjg ls bykt djkus

esa vleFkZ gS rks os jksxh dks nwljs vLirky esa Hkstrs gSaA tgkW

jksxh dks ukWu &bZ0,l0vkbZ0 vLirky ds [kpsZ okil fey tkrs gSaA tks

jksxh }kjk nwljs vLirky esa [kpZ yxk gS ;k tek djk;k x;k gks ;g lqfo/kk

uhps fn;s x;s n”kk esa gh tkjh fd;s tk,xsaA:-

1- eksckbZy ;k fMLisUljh xkM+h miyC/k u gksus ij lhfj;l t[e ;k Hk;kud

chekjh ;k cUn ds nkSjku esa ykxw fd;s tk,sxsasA

2- vkbZ0ih0,l0 vkSj mlds ifjokj ds lnL;kas bZ0,l0vkbZ0 vLirky ;k ,estsaZlh

lsUVj cUn ds nkSjku rduhdh lqfo/kk [kqn ls fd;k gksA

3- vkbZ0,e0vks0 ;k LisLkfyLV ds }kjk crk;h x;h nokb;k bZ0,l0vkbZ0

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[kjhnuk gksxkA

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nokb;ksa dks mipkj ds fy, vko”;d ekUkrk gks rFkk ftldk dksbZ nwljk

fodYi u gksA


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izkbosV vLirky esa HkrhZ ;k fdlh uku fjdkstukbTM vLirky esa HkrhZ

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7- [kwu VªkUld;wlu ds nkSjku gq, “kks/k ds [kpsZaA

8- fnekxh leL;k ij fd;s x;s [kpsZa tks fd ckgj LisLykbTM Fksjsih ij gq, gks

tSls bZ0lh0Vh0 vkfnA

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vLirky esa HkrhZ djk;k x;k gks ij ogkW ,d Hkh fcLrj [kkyh u gksA

10- ,EcqysUl ds u miyC/k gksus ij ejhtks dks vkus tkus dk [kpZA

11- LisLykbTM bykt ds nkSjku deZpkjh ds ,Dljs tkap bR;kfn tks LisfyLV

ds }kjk crk;k x;k gks ysfdu ;s midj.k [kjkc gks vkSj vLirky ;g lqfo/kk

eqgS;k djkus esa vleFkZ gksA

12- mij fn;s x;s dkj.kksa esa [kpsZ dh okilh fdlh vkSj leL;kvksa esa Hkh dh

tk ldrh gSA

13- [kpsZ dh okilh ds fy, ,d o’kZ ds vUnj gh Dyse djuk gksxkA

8- fjVk;jesUV ds ckn dh lqfo/kk %& dk;ZdrkZ vxj ,d mez lhek ds ckn fjVk;j gqvk gks os vLirkyh lqfo/kk ikus

ds fy, l{ke gS Loa; ds fy, vkSj iRuh ;k ifr ds fy, blds fy, mUgsa

okf”kZd :i;k 120@& nsuk gksxkA vxj dk;ZdrkZ dh e`R;q gks tk;s rks

mlds ifr ;k iRuh vLirkyh lqfo/kk ik ldrs gSa blds fy, mUgsa :i;k 120@&

okf”kZd nsuk gksxkA


Provident Fund (PF)

A.E-Passbook B.Withdrawal Guideline


A. PF e-PASSBOOK

Employees Provident Fund (EPF), generally known as PF is a retirement benefit scheme available to the salaried class in India, wherein both the employer and employee contribute an equal amount towards the fund. In 2012, the EPFO (Employees Provident Fund Organization) has introduced an e-passbook facility for members, which enables them to check their PF account online.

What is an EPF e-passbook?

The EPF e-passbook is an online version of the employee’s provident fund account. Transactions are recorded date-wise and these can be tracked easily by the member. You can check your EPF balance online anytime you wish to.

The members shall be able to download their e-pass book each month, if they are active members and ECR is being uploaded by their employer.

In case of the members who are not active (left service) and have not settled their account or have not become inoperative, the facility to download the pass book on request basis shall be available.

How to register online?

Registration on the EPFO website is necessary to avail the e-passbook facility. The following steps need to be followed to register online

1. Visit the EPFO member’s site - http://members.epfoservices.in/

2. Click on the “Register” at the bottom of the page or “Click here to Register” button under the Login area.

3. You will reach the registration page, where you will have to enter your mobile number mandatorily. You will also need to enter your date of birth, email id and select one of the eight documents (PAN number, Aadhar (UID), NPR (National Population Register), bank account number, voter ID card, driving license, passport number or ration card number) along with its


http://members.epfoservices.in/

unique number and your name as it is in the document. On entering a six digit unique text character, you will have to click “GET PIN” to get a four digit authorization PIN on your mobile.

4. Once you receive the PIN on your mobile, you will have to enter this PIN in the box provided at the bottom of the page. Check the “I agree” box and click on “Submit” button.

5. After clicking on “Submit”, your registration will be complete and you will get a confirmation message on your mobile.

This completes the registration process on the EPFO member website.

How to generate e-passbook?

After successful registration, you will need to login to your account in the member login area to generate the e-passbook. The following steps need to be followed.

1. Log in to your account by selecting your document, entering the document number and your mobile number that you entered on the Registration page and click on the “Sign In” button.

2. When you successfully login, you will see your name on the right hand side of the page. This is the page on which you can edit your personal details and also download your EPF e-passbook.

3. When you click on “Download E Passbook” link, you will be prompted to select the state under which your establishment is covered.

4. On selecting the state, you will be asked to choose the EPFO office. If you are unaware about the EPFO to which you belong, you can use the establishment search facility to get these details or go through the link given. http://members.epfoservices.in/choose_ofc_details_mpb.php

5. When you have selected the EPFO office, you should now enter your EPF account number. http://members.epfoservices.in/mpb_send_request.php?q=Tk9JREF8fE1SfHxOT0k=

6. Click on “Get PIN” to receive the PIN on your mobile and email. Do not close this page till you receive the PIN on your mobile/email.

7. When you receive the authorization PIN, you will need to enter this in the “Enter Authorization PIN” box, check the “I Agree” button and then click on “Get Detail”.

8. You will then be able to download the PDF.

Points to remember while using EPFO’s e-passbook facility:

1. Only one mobile number can be used for one registration. However, your mobile number details can be edited subsequently.

2. You can view details of only one EPF account under one establishment. If you wish to view details of all your EPF accounts under a single establishment, then you will have to first transfer one EPF to another.

3. You can view a total of 10 EPF accounts under different establishments. You can view your accounts any number of times and transfer old EPF accounts to existing ones too.


4. You will not be able to view details of inoperative accounts and also EPF accounts which have been settled.

5. If you have left your job before March 2012, then you will not be able to see details online. However, you can place a request for the same on the website and it will be uploaded in a few days.

6. For logging into your account you just need your mobile number, document name and document number.

7. You can use multiple ids to register by using different document types.

The EPFO’s e-Passbook facility is a welcome move which will enable employees in managing their EPF accounts in a better manner. The success of this facility depends on the efficiency of the EPFO in managing the website and handling requests from the members.

A. PF WITHDRAWAL GUIDELINES

Any employee whose PF is deducted during his work tenure with TNS is eligible to withdraw their PF from PF Office at Noida. Employee is required to fill up PF Withdrawal Form for the same but before submitting your withdrawal form, kindly go through the below guidelines.

1. Before you send us your PF Form, please ensure that there is no dues remaining on you and your Full & Final formalities are completed with us. In case you have not completed your Full and Final formalities yet, please visit our Noida office during Monday to Friday between 10 am to 5 pm for the same.

2. As per PF rules, you can withdraw your PF amount after two months of your F & F date / last working day with TNS (Refer Point No.3 onwards). Or alternatively, you have the option of transferring PF money in your current PF Account.

3. You have to fill Form No.10C & 19 (attached) and submit it to PF Office at Noida. While filling up the form make sure that you fix two revenue stamps and sign on it, besides attach your Bank account proof (Photocopy of First page of Pass Book / Bank statement/ Cancelled cheque). Please note that your name and account no. should be printed on the cheque itself and your name spelling in your bank should be same as in our records. Also the bank account should not be a joint account.

4. After filling up the form and attaching above documents, please get it attested from TNS Noida Office and submit the form to PF office either in person or through post, PF office address is: A2C, Sec-24, Noida. Please mention your Employee ID, Email ID and Mobile No. on the top front of the form. Please don’t forget to add these details, as PF department sends acknowledgement through mail / mobile.

5. PF office will take around 3 months or more for transferring the money in your bank account. In case of any delay, you may check with them directly at: http://59 . 77.81.198/homepage_claim_status_new.php. To check your status through the link) please select NOIDA in Select Office , And in Employee PF Account Number’s Ist column put MR than NOI, than put 30037 as establishment code, next column should be blank, and in last column please put your 4 digit PF number available in your salary slip.


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NOTE:

If you have any further clarification please write to us on [email protected] or In case you have any query regarding it you are feel free to call us at HR helpdesk no. (+91-99580-08886) between Monday to Friday between 3 pm to 4 pm.

D. ESP (Employee Service Portal)


D- Employee Service Portal (ESP)

We take pleasure in announcing the launch of Employee Service Portal (ESP). This is yet another milestone to enhance employee satisfaction by providing on-line access to information related to details of your Salary, Imprest details, Store records, Personal Data etc. You are requested to follow below procedure to allow you access to ESP.If you are facing any problem to access ESP, you can mail us at: [email protected]. Or call us at 9958008886 only on Monday to Friday between 3 to 4 pm.

To Access ESP/New User


Step 1 Open Internet Explorer and type http://tnssofts.com/esp/

Step 2Click on New User/Forgot password and enter your Emp. ID and Date of Birth, your password will flash on the screen. Kindly save your password.

Step 3 Once you receive Password, go back to the Home Page and enter your Emp. ID as User ID and Password

Step 4 Please change your Password for security reasons.

Step 5 Now you are logged in and have access to all sections such as Information Bulletin, Salary Details, Leave Details etc.

Step 6 Log out once you are done with it

http://tnssofts.com/esp/


How to view your Appointment Letter / ID Card

How to View Salary Slip`Page: 66 of 73



Step 2 Please enter your Login ID and Password.

Step 3 Click on “Personal Docs.” on left hand side panel to view and print your Appointment Letter and ID Card.

Step 4 Log out once you are done with it.




Step 3 After entering user ID and password, click on “Salary Info”

Step 4 Select “Salary Year” , “Salary Month”

Step 5 Click on “Show Detail”.


How to view your Attendance

How to raise a Request/Query/Ticket thru “Employee Help Desk”



Step 3 After entering user ID and password, click on “New” in “Employee Help Desk” section on your right hand side.

Step 4 Select “Department” and “Category / Sub-category” for raising your request/query/ticket.

Step 5 Click on Save button, on the top right hand corner after typing your Message.

Step 6 Go back to Home Page to view status of your request/query/ticket.

Step 7 On Home Page, click on “View All” in “Employee Help Desk” section on your right hand side.



Step 2 Please enter your Login ID and Password. Your Employee ID is your Login ID and password is your DOB; (if you haven’t changed yet)

Step 3Click on “Attendance Info” on your left hand side to view attendance of current month. If you want to see previous month attendance sheet change the month by clicking “Select month”.





Step 8 Now you can apply filters to view the status of all request/query/ticket raised by you.


How to view HR Policies.


Step 2 Please enter your Login ID.

Step 3 Click on “Personal Docs.” on left hand side panel and select HR Policy to view the policy.


Forgot Password


Step 2 Please enter your Login ID.

Step 3 Click on new user/Forgot password

Step 4Please enter your User ID (Employee ID) and your DOB (yyyymmdd format i.e. 19800425)

Step 5 Click on Reset button.

Step 6 A massage will be display “Your password has been send at your Email ID”

Step 7Check your E-Mail Inbox and Log through your ESP with your new Password.

Log out once you are done with it.

Note: If you are facing any difficulty in accessing/understanding HRMS, please feel free to call HR Helpdesk +91-99580-08886 during 3 pm to 4 pm on Monday to Friday



E. Contact Details

E1- Project Offices

E2- Important Contact Numbers

E1 –Contact Detail (Project Offices & Warehouses)

Telecom Network Solutions Pvt. Ltd.Website: http://www.tnsworld.comCORPORATE OFFICE :

A-44A, Sector-16, Noida (Pin-201301)Telephone-0120-4098200


FACTORY:

A-10, UPSIDC Industrial Area,Sikandrabad, Bulandshahr (Pin-203205)Telephone-

E2 - Important Contact Numbers & Email ID’s

Name Deptt Mobile No E Mail ID

HR Helpdesk Helpline No. 09958008886

[email protected]

Timing for query calling : 03 PM-04 PM on Monday-Friday

Achal Pant Employee Bills 09971007354 [email protected]

For all queries related to Administration [email protected] Tyagi Admin 07065153155 [email protected]

For all queries related to e-mail Id’s / Computer / Laptop/ System [email protected]

Ajeet Kumar System 09910383444 [email protected]

For all queries related to TA/DA –HO DepartmentMohan Upadhyay Finance 09818781222 [email protected]

For all queries related to TA/DA –Network Department

Keshaw Datt Mishra Finance 09810387818 [email protected]

For all queries related to TA/DA –OM

Rajender Finance 9717005560

For all queries related to Store and issuing any item

Satendar Tank Store 9958772955 [email protected]








List of Holidays

Holiday ListYear – 2015

Sl. No. Month Date Day Occasion

1January

1 Thursday New Year

2 26 Monday Republic Day

3March

6 FridayHoli

4 7 Saturday

5August

15 Saturday Independence Day

6 29 Saturday Raksha Bandhan


7October

2 Friday Gandhi Jayanti

8 22 Thursday Dussehra

9November

10 TuesdayDeepawali

10 11 Wednesday

11 12 Thursday

12 December 25 Friday Christmas

F- Important Forms

F1- Leave, Travel and Taxi FormF2- Requisition and Cash Voucher FormF3- Conveyance and Communication- Expenditure FormF4- Summary Statements- ExpendituresF5- Exit Interview Form


F6- Relieving FormF7- Acknowledgement Form



Acknowledgement Form

I acknowledge that I have received the Telecom Network Solutions (P) Ltd.Employee Handbook version 8.0 dated 01-Jul-2015. I have read all the policyabstracts contained in it and including "Code of Conduct" guidelines and haveunderstood the same. I agree to abide by the same. I am aware that non- compliance with the policies can invite disciplinary action from the company.

Signature of Employee :

Full Name of Employee:

Department :

Employee ID :

Dated :


Acknowledgement Form