abdul r zabidin,cv

=Abdul Rahman Zabidin..^ tfiNo. 9, Jalan P15H 2/3, Presint 15, 62050 Putrajaya, Malaysia . +6012.397.1525 , [email protected]

General

Highly motivated, an avid hotelier/hotel-savvy professional with over 25 year's experience in a fast-pacedhospitality environment. Extensive experience in the development and operations in high-profile hotel and resortprojects. Exceptional analytical ability and talent for managing pre-opening, include marketing plans, humanresources, policy and strategic aspects of the hotel/resort project.Proficient in:

. Hospitality & Culinary Management. . Hotel/Resort Fronl & Back-of-Houses Operations.

. Budgeting & Cost Controls. . lT Solutions (Design & Set-up).

. StrategizelPlan Marketing & Sales. . Event Management & Corporate Services.

. Food & Beverage Concepts. . Safety/Sanitation/Quality Controls.

. Spa & Wellness Centre development. . Human Resources developmenUPolicy.

Professional Experience'1999-present: Freelance Gonsultant, Bidari hlira Sdn. Bhd. Hospitality projects and F&B Concepts and projectsupport for senior-level consultants.

Proj ect Coo rd i nation/Ma n a geme nt. Coordinated project plan, designs and budgeting for a 3-star lnternational class hotel in Selangor, 2A15-. Led an event management plan, scheduling and budgeting for jet sports international events, resulting in

significant satisfactrbn from sponsors and participants, 1998, 1999, 2008, 2009, 201 1 and 2Q12.. Coordinated project plan, designs, scheduling and budgeting for small but high-profile project at Federal

government staff housing in Kuala Lumpur. Praised for initiative and problem-solving abilities, 2010.. Coordinated marketing plan, scheduling and budgeting for Telaga Harbour Park & Marina Langkawi,

resulting in more accessible information and enhances support for client, 2010.. Led a Food & Beverage Concept development of a Blue Elephant Thai Restaurant and a Benihana

Japanese Steak Restaurant in Kuala Lumpur for a client, 2007.. Coordinated the research and production of Spa & Wellness concepts 'Sivalai Spa & Wellness Centre'

proposals for Tradewinds Corporation Bhd. (Owner of Mutiara Hotels & Resorts, Hilton PJ & Kuching,lstana Hotel KL & Pelangi Beach Resort Langkawi), 2005-2006.

' Led an event management plan, scheduling and budgeting for medium but high-profile events for TenagaNasional Berhad, resulting in significant cost saving, praised for excellent works and problem-solvingabilities above-all satisfacfion from th e client, 2002-2004.

. Coordinated project plan, scheduling and budgeting for an authentic Malaysian restaurant (high-profileproject) in Paris, for Ministry of Tourism & Ministry of Foreign Affairs, 2004.

. Led a project to streamline and organize Corporate Spa Division for Tradewinds Corporation Bhd.,resulting in standardization development & operations at all Wellness centre in it hotels and resorts,2004.

. Led a 'back-office personnel'to provide facts and figures to a cllent, resulting in the offered and buyout ofPernas I nternational Holdings Berhad, 2004.

. Led a project to develop and manage a Spa & Wellness Centre for Jamu Spa Pte Lfd, lndonesia at theCarcosa Seri Negera Kuala Lumpur, resulting in cost saving and securing extended operations agreement,2003.

Address & ContactNo.9, Jalan P15H213, Presint 15,62050 Putrajaya, MALAYSIA

Tel: +6012.397.1525 Fax: +603.8893.6688 Email: abdulr

Abdul Rahman Zabidin,ptr

Professional Experience. Led a 'partnership and collaboration'with PETRONAS Motorsports Division, Bombardier-Canada, Team

Butch-USA, MRC-USA, Easy Rider-Luxumbourg and Hot Products-USA to own and manage professionaljet skiteam called Petronas Jet Sports Racing Team, 1996-2008.

2014-2O15: General Manager, Leading 4* boutique hotel - The Settlement Hotel, Malacca, Front- and Back-of-house operations and adviser for owners.

Turnaround Management. Oversees all aspects of hotel operations management in accordance with company mission statement,

including maximization of financial performance, guest satisfaction and staff development withinestablished quality standards. Responsible for the hiring, training and discipline of all hotel staff.

. Restructured staff organization, slashed payroll/benefits, administration costs 30o/o by negotiated contractswith vendors, revised pricing and improve customers service, while ensuring the continuation andenhancement of products and services.

. Executed sales & marketing program and operationalactivities, resulting in exceeding the hotel's businessplan.

. Established and executed affective preventive maintenance program to protect the physical assets of thehotel.

. Developed accurate and aggressive long and short-range financial objectives consistent with thecompany's mission statement.

. Practiced more effective open-door communication concepts that cross department lines in order to reachallemployees.

. Human Resources development program include teambuilding, training and supervision.

' lmplementing costs controlsystem, resulting improve bottom-line.. Planned and assembled materials for products reJaunch namely rooms, meeting and Food & Beverage.

2001-2005: Partner/Director, Extreme Park Sdn. Bhd. Extreme games centre projects and Food & BeverageConcepts and project support for senior-level operators.

. Conducted research and feasibilig studies on Extreme Park and F&B outlets, resulting implementation ofthe first Extreme Park 1incl. go-karting, pinball shooting range, Futsal court, ln-door Badminton, Golf Driving-range, Archery,

Skate-boarding, All-Tenain Vehicle track, WalFclimbing, watersports-jet ski & wake-boardingl all-under One roof, the first ofits kind in Malaysia.

. Led an officiallaunching ceremony plan, scheduling and budgeting for Extreme Park Sunway.

2402-2003: Chairman/Director, Cleveland Bridge & Engineering Sdn Bhd. mega structure projects and projectsupport for senior-level managers,

. Planned and assembled materials for high-profile client meeting for extension projects: Refinery plants andelectric-power plants.

. Prepared best-practice guidelines for securing government projects. Guidelines simplified procedureprocess and were adopted company-wide.

2000-2005: PartnerlDirector, Kenlijaya Engineering Sdn. Bhd. residential projects and project support forsenior-level consultants.

. Coordinated project plan, scheduling and budgeting for small but High-Profile residential projects duringchief operating officefs absence. Praised for initiative and problem-solving abilities.

. Secured M&E sub-con works with localState authorities on medium-class residential projects.

Address & ContactNo.9, Jalan fi5HA3, Presint 15,62050 Putrajaya, MALAYSIA

Tel: +6012.397.'1525 Fax+603.8893.6688 Email:[email protected]

Abdul Rahman Zabidin,n.rx

Professional Experience1997-1998: Executive Director/Adviser, SYMPO Sdn. Bhd. Entertainment & Side-Support Centre project andsupport for senior-level operators.

. Conducted research and feasibility studies on SYMPO Park in conjunction with the CommonwealthGames 1998, resulting implementation of the first Entertainment Park and Side-Support [incl. fun fairs, eye of

Mataysia, mobile-medicatcentrel in Malaysia during the Common Wealth Games 1998.. Led an official launching ceremony plan, scheduling and budgeting for SYMPO Park Common Wealth

Games.

1997-1998: Principle Adviser, Southern Bank Bhd. (Properties) Mulu National Park privatization projects andsupport for senior-level operators.

. Coordinated a privatization project plan, feasibility studies, scheduling and budgeting to acquire MuluNational Park, resulting in meeting with high-profile government personnel.

1996-1997: General Manager Development, KLCC Bhd. Hotel & Convention Centre development and Food &Beverage Concepts project at KLCC Suria and support for senior-levelconsultants.

. Led the Mandarin Oriental Kuala Lumpur project plan, scheduling, budgeting and operator agreement.

. Negotiated management agreement with Mandarin Oriental lnternational, signed and endorsed.

. Worked with the architect and engineers and extended support to problem-solving or issues.

. Problem-solving Tasks related issue with engineering, design and decorating, marketing, distribution,reservation management & lT development.

. Coordinated research and feasibility studies for Kuala Lumpur Convention Centre and sourcing forpotentialpartners/investors and operators, resulting in approvalof the development proposal.

. Hold a portfolio as Vice-Chairman for KLCC - Tender Committee, and a member of KLCC FinanceCommittee. Planned and assembled materials for KLCC Board meetings.

1995-1996: General Manager, Faber Group Bhd. Leading 2* Motels & F&B Outlets projects at the Rest &Service Areas along the North-South Highway and support for senior-levelconsultants.

. Led a project research and feasibility studies to develop and operates 5 motels (28-32 rooms) and 15restaurants plus a RV park at the Rest & Service Areas (RSA) along the North-South lnter-State Highway.

. Coordinated project plan, scheduling and budgeting for small 5 units 2-star hotels and 15 units bare-shellrestaurants, along selected RSA on North-South Highway.

. Planned and assembled materials & staff for the motel [named Highway lnn) operations, re$ulting inhanding-over to PLUS Bhd. (principle).

1993-1995: Resident Manager (EAM), leading 4* Merlin Subang Hotel. Front- and Back-of-house operations.. Responsible for operations of F&B and leisure & recreation department, as well as the Rooms and VIP

facilities behind the scenes management.. Planned and organized all operational procedures, recruitment, gross revenue of rooms division, F&B

department and improved service and quality.. Achieved awareness among staff of the goals and objectives of the Leisure & recreation, Rooms, F&B

departments and maintained good relationship among the hotel's personnelthrough communication.. Prepared best-plan budgeting and costing within the limitation of fund available and adequate amount of

resources, resulting in smooth operations.. Coordinated Human Resources plan, personnel, development and requirements of staff are met and

Updated.


Tel: +6012.397"1525 Fax: +603.8893.6688 Email:[email protected]

Abdul Rahman Zabidin,eux

Professional Experience. Played a leading role in business opportunities to increase revenue through developing a theme-parties

project, resulting in the promotion of MICE activities in Malaysia, Iaunching of the ' fl/,fiVSI4 nTTt'.Successful and praised for the initiative from the top-management. Achieved 40% increased revenues inthe banquet department.

1991-1993: Manager (F&B and Entertainment), Royal Lake Club Kuala Lumpur. Most prestigious private clubin Kuala Lumpur. Managed and directed daily operations and success of the Food and Beverage outlets/kitchenand banqueUcatering, set SOP and execution, and support the Sub-Committee - F&B and Entertainment.

. Oversaw and directs all Food & Beverage operations for restaurants, banquets and beverage outlets.

. Directly responsible for all FOH operational costs and inventory. Hires, re-trains, and manages over 20employees while maintained a positive work environment, resulting increased overall product sales by40% with an increased members returning to club's Food & Beverage outlets.

. Accountable for achieving budgeted revenues and profits and maintain the operational and servicestandard.

. Directed and maintained strategic initiative to achieve a high level of guest satisfaction and AOS.

. lnitiated a cross-program and inter-hotels exposure programs that enhance motivation and initiative whichled to a standardized employee training program which led to increase guesUcustomer satisfaction by40o/o.

. Coordinated shows-parties plan, scheduling and budgeting on a calendar monthly/and yearly program forclub members.

' Re-negotiated contracts with caterer, vendors, and staff union.. Coordinated and developed Club General Commiftee GC members' F&B entitlement policy and limits

value.

1989-1991: Food & Beverage Manager, Pelangi Beach Resort Langkawi. Leading 5* lnternational classResort.

. Oversaw and directs all Food & Beverage operations for restaurants, banquets and beverage outlets.

. Directly responsible for all FOH operational costs and inventory. Hires, trains, and manages over 60employees while maintained a positive work environment, resulting increased overall product sales by30% with a diverse P&L budget plan.

. Accountable for achieving budgeted revenues and profits and maintain the operational and servicestandard.

. Directed and maintained strategic initiative to achieve a high level of guest satisfaction & AOS.

. lnitiated a program that standardized employee training which led to increase guesUcustomer satisfactionby 40o/o.

. Coordinated theme-parties plan, scheduling and budgeting for European and Asian familiarization groups.

. Successfully led a Food & Beverage operations and personnel, plan and scheduling a high-profile eventCommonwealth Head of Government Retreats, praised for excellence performance providing service tothe CHOGM during their retreats, 1989.

. Successfully led a Food & Beverage operations and personnel, plan and scheduling a high-profile event153'd Ruler's Conference & Retreats, praised for excellence services extended to the HRH Sultans andHRH Rajas include HRHs Spouse & entourage, 1991.

1987-1988: Restaurant Managerffrouble-shooter, Benihana of Tokyo, USA. Japanese Steak Restaurant.Ensured the overall restaurant management and efficient functioning and provide support to the corporate senior-level management.

. Managed the entire staff and coordinated their work.

Address & ContactNo.9, Jalan P15H213, Presint 15, 62050 Putrajaya, MALAYSIA

Tel: +6012.397.1525 Fax +603.8893.6688 Email: [email protected]

Abdul Rahman Zabidin,e.rx

Professional Experience. Met restaurant financial objectives and 15% above the forecast.. Planned and executed effective strategic 'business opportunity' to increase business of the restaurant.. Analysed and planned restaurant sales and organized marketing events and promotional plans, resulting

increased revenue.. Generated daily, monthly, quarterly and yearly reports on business, staff and profit.. Prepared budgets and executed plans for sales, product purchased and staff development.. Provided customer support by resolved complaints on service & food quality.. Accomplished restaurant HR objectives in Recruiting, selecting, orienting, training, assigning, scheduling,

coaching, counselling, disciplining and motivating staff.. Maintained high standard quality hygiene, health and safety.. Performed multi-tasking FOH and BOH during peak period and short-handed.. Maximized bar profitability through portion control, and monitored accuracy of charges.. Played a leading role in trouble-shooting problematic restaurants, established stability and put the house

in-order, resulting in firing & hiring staff, re-write new contracts for the vendors, revised business plan,revised menu and costing for profits, implemented staff incentive plan lead to motivate FOH and BOHstaff.

1982-1984: Corporate Management Trainee (Projects), Hyatt Hotels Corporation. Food &Beverage/Entertainment projects and support for senior-level managers at each attachment.

. Detailed and tailored training plan, scheduling and budgeting done by Vice-president, Hyatt HotelsCorporation.

. Comprehensive exposure in various Hyatt Hotels through various departments.

. Stationed and attachment at Hyatt lnternational in Brussels, Hyatt lnternational Singapore, Hyatt Kuantanand the HRH Sultan Brunei palace.

. Collaboration in all operational processes, performed team leading tasks and management assignment inHyatt Singapore and Hyaft Kuantan.

. Coordinated F&B projects plan, scheduling and budgeting at Hyatt Kuantan.

. Attended Leadership Training sessions in Hyatt Singapore.

. Played a leading role in the pre-opening of HRH Sultan Brunei palace. Conducted research and trainedservice staff for the Royal Banquet in conjunction with the opening ceremony.

. Led a Banquet team 300 personnel from all Hyatt lnternational hotels Asia region to perform Food &Beverage service at the 1$ Brunei lndependence Day celebration at the palace.

Professional Development. Certified Race Director for jet sports competition, 2008. Performance Management Workshop Part 1 and Part 2,1994.. Total Wellness Programme Training,l 994.. Planning and Controlling Organizational Resources Training, 1994. Certified Hotelier, Cornell University, 1988.. Certified Assistant Cook, Culinary lnstitute of America, 1987.. Corporate Trainee, Hyatt Hotels Corporation, 1982-1984.. Apprenticeship, Nouvelle cuisine, Chic Swiss Hotels Management, 1981-'1982.. Apprenticeship, kitchen & food production, The Regent of Kuala Lumpur, 1977-1980.


Tel: +6012.397.1525 Fax: +603.8893.6688 Email: [email protected]

Abdul Rahman Zabidin,etx

Education. Bachelor of Science (Hon.) in Hospitality Management, Florida lnternational University, Miami, USA, 1986.. Diploma in Chef Training, University lnstitute of Technology MARA, Malaysia, 1980.

Professional Associations. American Hotel& MotelAssociation, USA, individual member.. Confrerie de la Chaines des Rotisseurs, MY (Member: Grand Maitre de table Restauranteur).. lnternationalJet Sports Boating Association, USA, individual member.

Other lnformationAward & Decoration. 'Pingat Jasa Kebal<tian'pJK) bestowed by His Royal Highness the $ultan of Kedah,1991.. Certificate of Appreciation 153d Ruler's Conference extended by The Honourable The Menteri Besar of Kedah,1991.. Certificate of Appreciation CHOGM extended by The Honourable The Prime Minister of Malaysia, 1989.

Languages. English & Bahasa Malaysia: Full professionalproficiency.. French & German: Limited working proficiency.

Hobbies. Motorized Water sports, especiatly jet ski racing.. Recreationaldiving.

'Kayaking and canoeing. Street biking.. Competition mountain biking.

ARZ.1 October 20L6

Address & ContactNo.9, Jalan P15H213, Presint 15, 62050 Putrajaya, MALAYSIA

Tel: +6012.397.1525 Fax +603.8893.6688 Email: abdulr

abdul r zabidin,cv

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