2012 Annual Report

A Year of Growth

When is a hospital not just a hospital?

When it finds emergency shelter for families in crisis.

When it provides primary healthcare for children without access.

When it provides prenatal care and delivery to uninsured and underinsured women.

When it donates millions in free medical care to those in need.

When it partners with other organizations to provide dozens of critical humanitarian services to its neighbors, including the poor and uninsured.

In short, when it’s St. Mary Medical Center.

For more information about financial assistance for St. Mary patients, please call 215.710.6546 or visit www.StMaryHealthcare.org/CommunityBenefit

Insurance Counselors are available to help families enroll in CHIP

(Children’s Health Insurance Program) and Medical

Assistance programs.

For more information call 215.245.8563 ext. 26.

WELCOMEBetsy N. Rendall, President, Board of Directors

INVOCATIONRebecca J. Kerchner, J.D., Th.M.

ANNUAL AWARDS

Family of the Year

Family Builder of the YearSt. Mary Medical CenterSt. Mary Medical Center

Corporate Citizen of the YearComcastComcast

GUEST SPEAKERDavid C. Dunbeck, LSW

Director, Homeless Services, Horizon HouseCommunity-based Solutions to Homelessness

ADJOURN

A Celebration of A Celebration of Families & Community Families & Community

Annual LuncheonAnnual LuncheonNovember 15, 2012November 15, 2012

The printing of this year’s annual report was generously donated by a friend.

THE MADISON FAMILY

HonoreesEach year at its Annual Meeting, Family Service Association recognizes a Corporate Citizen of the Year and a Family Builder of the Year. The awards are given to those who recognize the needs of individuals and families and step forward to develop solutions that help all of us. Through their actions they help Family Service achieve its mission of strengthening the lives of individuals, families, and communities.

Corporate Citizen of the Year--ComcastEach year, Comcast carries out numerous projects to benefi t the community. Non-profi ts, community organizations, and legislators are invited to appear on Comcast Newsmakers to promote programs and events. Comcast employees volunteer year-round for service providers and Comcast donates to local organizations in support of their charitable activities.

Shortly after the Bucks County Emergency Homeless Shelter became a program of Family Service, Comcast offered a team of volunteers to give the Shelter a face-lift. An employee, whose spouse had spent time living at the Shelter as a young child many years ago, prompted the offer. Overall, 172 volunteers including employees, families and friends, participated in Comcast Cares Day in April. The Shelter received a makeover that included painting, landscaping, and cleaning the grounds and vehicles. Comcast donated computers for Shelter residents and wired the Shelter for internet access. Children use the workstations for schoolwork and adults search for employment, permanent housing, and connect with other helpful resources in the community. In addition, Comcast made a generous fi nancial contribution in support of the Family Service mission.

Family Builder of the Year--St. Mary Medical CenterSt. Mary Medical Center and its Community Ministries play a pivotal role in helping vulnerable individuals and families improve their social, emotional, environmental, and economic well-being. In 2012, St. Mary Medical Center received the Healthy Communities Achievement Award which is given to organizations that assess areas of need; build multidisciplinary partnerships; and support their partners with grants and professional services.

Through community meetings and data gathering, St. Mary compiled information detailing the strengths of our community and identifying areas for improvement. They used the information to reduce disparities in health and well-being of residents. Through their support of the St. Mary Breast Health Initiative, Mother Bachmann Maternity Center, the BCHIP Adult Health Clinic, and the National SAFE KIDS Campaign they insure access to health care and safety education in Bucks County. St. Mary Community Ministries, in partnership with local agencies, created emergency housing for families, particularly single mothers and their children, helping them become independent.

St. Mary was one of the fi rst organizations to come forward and say “we will help” when Family Service assumed responsibility for the Bucks County Emergency Homeless Shelter. And help they did. They set up a tutoring room for children and provided safe new cribs, high chairs, and car seats for residents. They donated family-friendly round tables and chairs for the cafeteria to promote parent-child conversations. They offered hours of expert consultation on how to enhance our Volunteer Program. They provided fl u shots to Shelter residents, volunteers, and staff. Today, they are creating a new indoor play area for children and youth of all ages.

Family of the YearThe Family of the Year is a client in a Family Service program or programs who came to us with a challenge and through dedication to their treatment, have strengthened their lives. They have shown a commitment to improving their overall health and wellness and worked to maximize their independence.

The 2012 Family of the Year struggled with the overwhelming crisis of being homeless. In the process of fi nding both temporary and, eventually, stable housing, the family utilized various programs of Family Service to work on individual issues of each family member, meet basic needs, and begin a path towards a more solid future.

CORPORATE CITIZEN OF THE YEARRenaissance Benefi t Advisors, 2011

Peddler’s Village, 2010First Federal of Bucks County, 2009

Magellan Behavioral Health Services, 2008 Matrix Development Group, 2007

Univest Corporation, 2005Charon Planning, 2004

Bucks County Courier Times, 2003Jones Apparel Group, 2002

Kravco Company, 2001

FAMILY BUILDER OF THE YEARThe Bucks County Housing Authority , 2011

Pennsylvania Association of School Retirees, Bucks Chapter, 2010United Way of Bucks County, 2009

Russell Johnson, North Penn Community Health Foundation, 2008Vincent J. Volpe, Bucks County Transport, Inc., 2007

Dr. Broadus Davis, Bristol Borough School District, 2005Sally Fabian, Bucks County Health Improvement Partnership, 2004

Robert E. Cosner, Bucks County Children and Youth, 2003Nancy Hunziker, Bucks County Head Start, 2002

William D. Ford, Bucks County Juvenile Probation Department, 2001

FAMILY OF THE YEARMike Babij, 2011

The Madison Family, 2010Dawn Bauhof, 2009

Tara and Austin Briel, 2008Nicole Fairfi eld and Family, 2007Penny Bullaro and Family, 2006

Rachel Callahan and Family, 2005Monica Wooden, 2004

Linda Waters and Family, 2003Cheryl Clark and Family, 2002

Francis Rearick and Family, 2001

Past HonoreesYEAR

Family Service Association has grown in many ways over the last year. But, as we refl ect on that growth, we are reminded of the words of Calvin Coolidge, “All growth depends upon activity. There is no development physically or intellectually without effort, and effort means work.” In this report you will read about some of our activities; the efforts of our staff, volunteers, donors and partner agencies; and the hard work of those we serve as they strive to grow and change.

Much of the growth Family Service experienced in the last year was due to the addition of the Bucks County Homeless Hotline and the Bucks County Emergency Homeless Shelter to our program mix. These vital services assisted more than 2,000 Bucks County residents including those who were about to lose their homes and those who were literally homeless. Individuals and families called the Hotline in hopes of fi nding a solution to an overwhelming crisis and the Hotline staff responded with care and compassion linking them to many community-based resources. Those whose only option was the Shelter, were welcomed by staff that was committed to understanding and assisting people who had experienced the trauma of losing their homes. They received intensive Case Management from a team that we tripled in size and trained to focus on fi nding permanent housing in a timely fashion. They were fed nutritious meals not only by staff but also by loyal volunteers. And volunteer service did not stop there. Volunteers played a signifi cant role in changing the face of the Shelter with new landscaping and picnic benches, a safer playground, brightly painted rooms, and more. Just as the facility was renewed, so was the hope of Shelter residents who found a new path leading to a safe home to call their own.

With the addition of these new programs, and the expansion of others, our staff grew by nearly 50%. As a result our Board and leadership team worked to build a stronger infrastructure to support their efforts. A Volunteer Coordinator and new program managers were added to the team. We recruited staff at all levels of the agency with the skills needed to build our new programs and strengthen existing ones. Innovative training strategies were implemented including a customized online e-learning program for behavioral health and human service organizations through which we can now bring training to our staff at any location at any time. Family Service was selected to participate in the 2012 National Council Trauma-Informed Practices Learning Community to enhance our delivery of trauma-informed behavioral healthcare and we continued our agency wide training on Motivational Interviewing.

Recognizing the importance of technology in delivering, managing, and evaluating services, we upgraded computers at our many locations and now provide mobile access to vital data bases. We selected a new Electronic Medical Records program that will expand opportunities for communication with other health care providers and with those we serve. This growth and change was made possible through the efforts of many people.

Our Board and staff recognized that growth for the sake of growth would do little to change the serious problems that are facing people today. They focused instead on growth with a purpose. They said that through our actions we must improve the lives of those who are hungry, homeless, frightened, and seeking hope. They believed that we must provide direction for those who feel that their ability to live in the community is being

Purposeful Growth

Our Mission To protect, maintain, strengthen, and enhance individuals,

families, and children and their social and psychological functioning.

Audrey J. Tucker, MSW, LSWChief Executive Offi cer

Betsy N. RendallPresident, Board of DirectorsB N R d ll

compromised by mental illness or substance abuse. They recognized that we must prepare children for school and for healthy transitions from childhood to adolescence and into adulthood. And they decided that we must support parents who are struggling to keep their families strong.

Our volunteers recognized that there are so many tasks, large and small, that change lives forever. So they came to Family Service daily to do everything from stuffi ng envelopes to coordinating fundraising activities, to answering phones, to sharing vital workplace skills with fi rst time job seekers, to equipping children with clothing and supplies for the fi rst day of school, to teaching parents how to properly use car seats. For each volunteer who contributed their time and talents, there were children and families who benefi ted.

Our funders recognized that caring for others requires signifi cant investment and that the burden of cost is best met when shared among the public sector, foundations, businesses and individuals. As a result, the number of funders and the amounts of their donations grew. Families in Bucks County were touched by the generous gifts from all corners of the community.

And the families we served recognized that the power to create true change in their lives rested in their hands. Our talented Board and Staff, our new and expanded programs, the volunteers who touched the hearts of so many, the donors who kept us fi nancially strong, and our hard working partner agencies were the tools. But each person who came to Family Service had to make the choice of using those tools and doing the work…no matter how diffi cult.

We thank all of you who helped us grow with a purpose this year and encourage you to read about the people whose lives you changed. If you remain open to continuing your work as tools of change, we will do our part to use these tools responsibly to improve the lives of the people of Bucks County.

fami ning.

Financial SummaryFamily Service remains well positioned to serve individuals and families.

More than $0.90 of every dollar goes directly to client services.Fiscal Year 2011-12 Total Funding: $ 6,704,261

An audited fi nancial statement is available upon request.

United Way 3%

Fundraising, Deja Vu Thrift Service Learning

Center & Recycling Bins 5%

Private Contracts 6%

Older Adult 4%

Client Services,Insurance Fees 46%

Government Contracts 40%

Revenue

The Teen Center 1%

Outpatient BehavioralHealth 44%

Family Strengthening 20%

Drive to Success 2%

HIV/AIDS 16%Substance Abuse 3%

Deja Vu Thrift Service Learning Center 1%

Management & General 5%

Development & Fundraising 4%

Expenses

Countywide Services

*Quakertown Offi ce

*+FSA HeadquartersLanghorne

*+Doylestown Offi ce

Bristol Offi ce

The Teen Center and AACES Program

at the Oxford Valley MallLanghorne

*Franklin D. Roosevelt Middle School, Bristol

*Grandview Elementary School, Morrisville

*Buchanan Elementary School, Bristol

*McDonald-DavisElementary School

Warminster

*Truman High SchoolBristol

*Bucks County Emergency Homeless

Shelter, Levittown

Bucks VillaNew Hope

*R. Struble Elementary School, Bensalem

*Cornwells Elementary School, Bensalem

*Indicates licensed mental health location

+Indicateslicensed drug & alcohol location

*Morrisville Intermediate School, Morrisville

*Quakertown Elementary

Quakertown

*Penn Valley Middle School, Levittown

*Herbert HooverElementary School

Langhorne

Deja Vu ThriftService Learning Center

Family Service operates out of several offi ces,

community-based sites, and licensed mental health sites throughout Bucks County.

The Family Service Board of Directors works tirelessly to keep the organization apace with the chang-ing reality and challenges of our community. Members have a rich history of community service. Their wide range of backgrounds and professional expertise yield a diverse, dynamic, and dedicated team with a hands-on approach to issues aff ecting their neighbors. The leadership, time, talent and charity of the Board of Directors are at the forefront of Family Service’s eff orts and accomplishments.

Board of DirectorsPRESIDENT

Betsy N. Rendall

1ST VICE PRESIDENTMichael E. Sneed

2ND VICE PRESIDENTFrancis J. Sullivan, Esq.

SECRETARYDiane E. Reed, CEBS

TREASURERWilliam P. Larkin, Jr. CPA

J. Kevin Cauley, CPAKristina C. Costello

Sheila E. DaweAlina Denis Jarjour, JD

Fred P. HessenthalerGary P. Lux, ChFC, CFP

Michael J. MattieMargaret M. Mohr

Gwen Scott-Hodges

Staff

MANAGEMENT TEAM

Audrey J. Tucker, MSW, LSWChief Executive Offi cer

David Ford, BADirector of Development

Kathleen Keen, MSW, LCSWDirector of Clinical Services

Heather Miller, MSW, LCSWDirector of Quality Assurance and Compliance

Nancie MillerExecutive Assistant

E. John Pallies, MSChief Financial Offi cer

Marlene Piasecki, MSWDirector of Program Planning and Development

Jane Shuster, LSWDirector of Community-Based Services

Cathleen Wittig*Director of Quality Assurance and Compliance

Kory Bradley, MSW*SCOT Program Coordinator

Donna CarterOffi ce Manager

Amy Conte, MSAACES Program Coordinator

Ellyn DeGuida, MSW, LCSWClinical Supervisor of Behavioral Health

Deborah Fusco, RN, CTTSDirector of Nursing

Michelle Evans, BADrive to Success Coordinator

Kari Howatt, MSBucks County Emergency Homeless Shelter Case Management Supervisor

Laurie Isakov, BAFamily Center and LINKS Program Coordinator

Elizabeth Kelly, BASCOT Program Coordinator

Gita Krull, Psy.D.HIV/AIDS Program Coordinator

Eric Levy, MSW, LCSWClinical Supervisor of School-Based and Behavioral Health

Brian Loughlin, MABucks County Emergency Homeless Shelter Operations Manager

Bernadette O’Connor, MAOlder Adults Program Coordinator

Gerri Parrish, MA, LPC, CCDP-DClinical Supervisor of Behavioral Health

Jeannette Rosen, MSWTeen Center Coordinator

Adina Rosenberg, MCAT, BC-DMT, LPC, NCCClinical Supervisor of Behavioral Health

Stephanie Sides, BACommunications Coordinator

David Skowronski, MA, LPCClinical Supervisor of Behavioral Health

COORDINATOR/SUPERVISOR TEAM

*Staff member has left employment during the year.

MA

Au

the number of lives you strengthened with your support of Family Service this past year.

7,448=2,641 people received counseling, nursing, and psychiatry services in our Outpatient Behavioral Health program. That is a 34% increased from the previous year.

Although mental illness, child abuse and many of the other issues we address are not exclusive to low-income families, 95% of the people we serve are either low- or extremely low-income. The remaining 5% are moderate-income.

36% of clients in SCOT, Supportive Community-Outreach Team, have a Co-occurring Disorder (both a mental illness and substance abuse addiction).

100% of all residents served in the Older Adult Program maintained stable and safe housing.

97% of parents in our Parent Support Group report having a better relationship with their child as a result of education they received in the group.

The Bucks County Homeless Hotline received 11 calls per day from someone in Bucks County who was homeless or facing homelessness.

The Teen Center helped 404 teens with issues such as abusive relationships, homelessness, thoughts of suicide, self-harm, and low self-esteem.

138 people with HIV/AIDS received 1,696 hours of support services in our Medical Case Management Program.

100% of children in the Parents as Teachers program (PAT) received Initial Health Screenings and Developmental Milestone Assessments insuring proper development or connection to specialized services.

15 fathers participated in the fi rst session of our Fatherhood Initiative as part of the PAT program.

We provided over 600 trips to medical appointments for clients in our HIV/AIDS program.

1,300+ people received food from our food pantry.

Impactful Growth

Through your kindness and the kindness of many other generous individuals and organizations, we are able to fulfi ll our mission. We are grateful for every gift. Together, we have a greater impact!

We have made every attempt to recognize all our generous donors, grants, and contracts during the past fi scal year. Some donors are not listed because they have asked to remain anonymous. If your name should appear and does not, please contact our Director of Development at 215.757.6916 ext. 208.

The Bucks County ContributionshipBucks County Mediation and Arbitration Center, LLPMr. and Mrs. J. Kevin Cauley, CPAChrist United Methodist ChurchDefi ance Lodge #335Eddington Presbyterian ChurchThe Flynn CompanyMs. Ruth T. FrostAlice and Stephen GensGould, Yaffe and GoldenJo and Max GrossMr. and Mrs. Fred P. HessenthalerMr. Bruce C. Iacobucci and Ms. Marti GonzalezMs. Catherine JakubowskiJust Children Child CareLanghorne Area Ministerial AssociationLanghorne Presbyterian ChurchLeventhal, Sutton & GornsteinMr. and Mrs. William L. LewisMr. and Mrs. Gary P. LuxMatrix Development GroupMcCafferty Auto GroupMcCaffrey’s MarketMr. Brian McGorryNetwork Logistics Inc.Mr. and Mrs. Michael PatrickMs. Eva Marie Saggese and Mr. Jim MeeksMr. and Mrs. Francis J. Sullivan, Esq.Synergy Rehabilitation and ChiropracticTeam Capital BankAudrey and Thomas TuckerUnitarian Universalist Fellowship of Lower BucksZion Lutheran Church

FriendAccu-Clean Janitorial Service, Inc.Advanced Sprinkler TechnologyAlterra Excess & Surplus Insurance CompanyMr. and Mrs. Louis J. AltomariAmerican Express Charitable FundAnonymous Donors (3)Ms. Victoria M. AzarMr. Kris Bauman and Ms. Penny Ettinger

Our Deepest Gratitude

Investor Anonymous DonorCommunity RecyclingDOW ChemicalFirst Federal of Bucks CountyFulton BankMr. and Mrs. Donald J. Hayden, Jr.Johnson & JohnsonThe Jones Group, Inc.Becky and Kevin KerchnerMagellan Behavioral HealthNeshaminy Electrical Contractors, Inc.NFP Executive Benefi tsSt. Mary Medical CenterWheelabrator Falls Inc.

PatronAnonymous DonorBristol Friends MeetingBristol-Meyers SquibbThe Broker Network, Inc.Bucks County Technology ParkBuilding Control Systems & Services, Inc.Capital Planning Advisory Group, Inc.Chalfont Collison Center, LLCCharon PlanningChristine M. McCaffrey Community Emergency FundSheila and William DaweDoylestown Wealth Management, Inc.Mr. and Mrs. John DuganThe ESH Charitable FoundationMr. Michael J. EspositoEverything PlasticExchange Club of NewtownThe Fallen Angels Foundation

First National Bank and Trust Company of NewtownHill Wallack LLPJohnson, Kendall & Johnson, Inc.Kampi Components Company, Inc.Kessel DermatologyMr. Mark KochKrames StayWell, LLCMr. and Mrs. William P. Larkin, Jr., CPAMr. and Mrs. Robert LindenLopez, Teodosio & Larkin, LLCLutheran Church of the ResurrectionMakefi eld Women’s AssociationMargaret and Raymond MohrMorrisville United Methodist ChurchNational PennNewtown Offi ce & Computer Supply, Inc.Newtown Presbyterian ChurchNorth and Southampton Reformed ChurchBetsy and Doug RendallRev. Gerald C. Ronan, MDiv, MA, LCSWRotary Club of Central BucksMs. Rachel RubinMr. and Mrs. Scott SchwebelSenior Environmental Consulting, LLCMr. and Mrs. Douglas ShawMr. and Mrs. Michael E. SneedStreamline Payroll LLCSuperior Data CorpTamora Construction CompanyMr. and Mrs. Joseph DeColliThomas C. Davis & SonKaren and David ThompsonVan Aken FoundationWalmartWarminster Presbyterian ChurchMrs. Jennie WebbWoodside Presbyterian ChurchMr. Max R. Yaffe and Ms. Joan AmatniekDr. and Mrs. Cary S. YonceThe Ziff Company SustainerAmberwood Builders, Inc.Mr. and Mrs. Alan C. AxbergMr. and Mrs. David E. Bass, Jr.Ms. Karen A. Blake

Friend continued Dr. and Mrs. Arthur F. BecanMr. and Mrs. Brian BennettBensalem Presbyterian ChurchBH ServicesMr. and Mrs. Mark BleamFrancine and Allan BlockMr. and Mrs. Joseph J. BonargoBonargo Insurance Associates, Inc.Mr. and Mrs. Eric BorellMr. Christopher J. Brill, Esq.Mr. Richard BrognaBucks Country GardensBucks County BankBucks County Commissioners’ Advisory Council for WomenBucks County Transport, Inc.Buddhist Sangha of Bucks CountyMr. and Mrs. Thomas W. BuroojyC3 Financial Consulting Inc.Mr. Chris CardoneMs. Patricia CawleyClark’s Flower ShopCollisionMax DE, Inc.Colonial Electric SupplyCarmen ConicelliMr. and Mrs. Martin CoyleMr. Mark Craig and Ms. Paula BruskiewitzCreighton’s Auto Body Repair, Inc.Ms. Elaine T. DanielsDaVinci Consulting Group, LLCAlina and Michael JarjourMr. and Mrs. Fedor DerekMr. and Mrs. Damon M. DerstineDr. Lynn and Mr. James F. Dever, Jr.The Honorable Joseph DiGirolamoMr. Edward DruceEiseman Construction Company, Inc.Mr. and Mrs. Jamie EnglishMr. and Mrs. Kurt FeasterFloral Vale Spa & SalonMrs. Muriel J. FoleyMr. David M. Ford and Ms. Heidi M. NicolaouMr. and Mrs. John R. Fulton IIIThe Honorable Isaac S. GarbGrace Episcopal ChurchMr. and Mrs. Bernard GranorGrey Nuns of the Sacred HeartGrundy Tower Resident CouncilMr. and Mrs. Glenn D. Hains, Esq.Bonnie and Bob HalbreinerMr. and Mrs. James L. Harrigan

Harris Comfort LLCHatboro Lions ClubHBI, Inc. ContractorsMr. and Mrs. Richard C. HenriquesMr. Joseph J. Hochreiter, Jr. and Ms. Eileen WachtmanMr. and Mrs. Paul T. HorwattIvyland Presbyterian ChurchMr. John JohansenJohn Hancock BrokerageMr. E. Thomas Johnson, Jr.JPS ServicesMr. and Mrs. Martin KalbachMs. Elaine KalsonMrs. Lillian H. KaseMr. Dermot F. Kennedy, Esq.Lambertville House HotelMr. Robert H. LeeperLucisano BrothersMr. and Mrs. William J. MaherMain Line Periodontics & Dental Implants, PCMs. Linda P. ManzoMark McDonough DMD OrthodonticsMrs. Geniva MartinMr. Joseph MartinMr. and Mrs. James A. MattieMcAllister Construction Co., Inc.Ms. Anna S. McLaughlinMr. Kevin McPoyleMr. and Mrs. Glenn MeyerMr. and Mrs. Michael G. MidashMiddletown TownshipDr. and Mrs. David E. MinoMr. Charles MinterMonument BankMr. and Mrs. Ronald MorganMrs. Cynthia S. JohnsonMs. Laurie NalboneNational Sign ShopNew England Mechanical Overlay

Nottingham InsuranceNovartisMr. Robert O’DonnellMs. Frances S. Orlando and Mr. Francis PronestiMr. and Mrs. John F. OrtolfMr. Keith A. PachecoMr. and Mrs. John ParryMr. and Mrs. David PasconePatrick J. Henry Construction and Development Inc.Ms. Liz PhillipsPlumstead Friends MeetingPowell’s Electric Service Inc.The Prancing Peacock Yoga StudioPrudential Fox and Roach RealtorsPublic Health Management Corp.Mr. David RattnerMr. and Mrs. James A. Rawle, IIIRay Litwin’s Heating and Air ConditioningDiane and Jeff ReedRegister of Wills and Clerk of the Orphans’ CourtMr. James ReisMr. and Mrs. John ReisRoddy, Inc.Mr. and Mrs. Richard RosenMr. Lawrence Saltzman, Esq.Mr. Frederick SchmaukMr. Gergory R. SchwindMr. and Mrs. Kenneth SidesMs. Catherine SimonsMr. and Mrs. Allan SmithMr. and Mrs. Jeffrey A. Smith

Border’s Books and MusicMs. Helen R. BosleyBounce U of LanghorneMr. and Mrs. David N. BowkerMr. Scott BowmanBoy Scount of America Troop 412Mr. William BoyceMs. Donna BoyleMs. Katherine F. BozarthMs. Kory BradleyMs. Nicole BrankaMs. Marie BresnahanBristol Borough School DistrictBristol Lioness ClubBrokerage ConceptsMs. Kristin BrownBucks County Behavioral Health SystemBucks County Health Improvement PartnershipBucks County Opportunity CouncilBucks County Technical High SchoolBucks County Workforce Investment Board, Inc.Mr. Phil BurkeMr. and Mrs. Charles BurtonMr. Frank J. ByrneMs. Ida CahillCalkins Media, Inc.Ms. Francine Canfi eldCapital Steel ServiceCarlucci’s GrillCarousel Lavender FarmMr. and Mrs. Laurence CarterCarter’s Home Downsizing & ResaleCentral Bucks East High SchoolMs. Kathleen ChapmanCharter ManagementChase Custom FinanceThe Christmas GalaDawn Harris and Rudy CisakMr. Ward ClarkMs. Carole ClayMs. Lynda ColemanCongregation Brothers of IsrealMr. and Mrs. Craig ConnellyMrs. Marybeth ConricodeMs. Jacqueline ConroyCONTACTMrs. Amy ConteContinental Property ManagementMs. Josephine CostanzoMr. Franco CostanzoKristina and Patrick CostelloCountryside GardenersMs. Christine Cramer

The Crossings Animal SanctuaryMs. Lisa CrosslandMs. Catherine CrowellCummins PowerDale’s DeliMs. Carol DamianoDavid Craig JewelersMs. Ellyn DeGuidaMrs. Lenore Dela PazMrs. Diane DeMusisMr. Charles S. DickersonMr. Bruce DiMiccoMs. Kathy DodererMr. and Mrs. Anthony DollDove Chocolate DiscoveriesMr. and Mrs. Mike DoyleMr. and Mrs. Howard DrakeMr. George DuganMrs. Constance A. EastburnMrs. Jody L. Eberly and Mr. Paul BedorMs. Carolee EberweinEdgely Christian Church Women’s MinistryMs. Crystal EhlyThe Honorable Diane M. Ellis-MarsegliaEmergency Relief AssociationEmerson Elementary SchoolEmilie Thrift ShopEncoresMrs. Michelle EvansMs. Sally D. FabianFaith Reformed ChurchFarruggio’s ExpressMr. Mitchell S. FashFederal Communications CommissionMr. Joseph FeilmeierMrs. Pauline A. FelotoirchMs. Jennifer FilemyrFiller FactoryMr. Edward FischerMr. Seth FischerThe Honorable Michael FitzpatrickFlorentino’sMr. and Mrs. Thomas G. Ford, Jr.Mr. James FoxMs. Julia FratrikMr. and Mrs. Douglas FriedmanMs. Debbie FuscoGE Water & Processing Technology

Thank you

Mr. Samuel P. SmithMr. and Mrs. Warren SnyderMr. and Mrs. John C. SoffronoffSouthampton Meeting of FriendsSt. James Episcopal ChurchSt. Paul’s Episcopal ChurchMichelle StambaughMr. and Mrs. Paul StressMr. and Mrs. John SullivanMr. Brian TierneyTilley Fire Equipment CompanyT. TranMr. and Mrs. John G. TurcoTzedek v’ShalomUnited Christian ChurchThe Honorable Clyde W. WaiteMr. and Mrs. Robert WaltonWardius PaintingWaste Gas Fabricating Co., Inc.Ms. Cathleen A. WittigWrightstown Monthly Meeting

Donor1-800-GOT-JUNK?92.5 WXTUAddisville Reformed ChurchMr. and Mrs. Mitchell AdlerMr. Robert Adshead, Esq.Afterimage PhotographyMr. and Mrs. Joseph AgnelloMs. Jacqueline A. AhernDr. Rodney E. AltemoseAmerican Heritage Federal Credit UnionAnonymous Donors (2)Aria Health - TorresdaleMr. Lewis M. Aronow, CPAAttleboro Nursing HomeThe Aubrey CenterMs. Karen BaalHarpreet BajwaMr. Robert BakerMr. Mark BanerBank of AmericaMr. John R. BarbanoMr. David BarberMr. and Mrs. William BarnetteMs. Laura BarrettMs. Heather BartonBayada NursesBensalem TownshipBensalem United Methodist ChurchMs. Kathleen BergmannMs. Vivian BickleyBobby Simone’s Restaurant and BarMr. Christopher Boop

coocessing Technology

Donor continued Mrs. Lisa GeorgeGeorge M. Kudra Fur, Inc.Ms. Jackie GerbMs. Katherine GerstleGirl Scout Troop 21305Girl Scouts of Eastern Pennsylvania Troop 2044Girl Scouts of Lower Makefi eldGood Shepherd Lutheran ChurchMs. Pamela GoryThe Greater Philadelphia Diaper BankMr. John GrilloneMr. and Mrs. David GumkowskiMs. Cheryl HaakMr. Michael HaggenbottomMr. and Mrs. Michael HallMs. Ingrid M. HammondHand and Orthopedic Physical Therapy AssociationMr. and Mrs. Wick HannanMrs. Barbara HansenMs. Susan HarrisonMs. Joanne HartnettMs. Elizabeth HaslamMs. Florence HaslamMr. and Mrs. Thomas J. HealMrs. Teresa HeffernanMr. Joseph J. Hochreiter, Sr. and Mrs. Dolores J. LenioMs. Sharlene HollidayHome Instead Senior CareMs. Desha HoutHulmeville Borough Police DepartmentHurricane KarateMs. Terri IversJ. A. Smith Heating & Air Conditioning, Inc.Mr. and Mrs. Walter H. JamisonMs. Dorothy JaworskiJeff MacKay’s MaintenanceJeffrey D. Reed ElectricJudith RipkaMs. Renee KalandarMr. and Mrs. Paul KawoczkaMrs. Kathleen KeenKeurigKeystone Limited CollectiblesMr. Vadim KhachaturyanDr. Tej KokrooMs. Esther KolbjornsenMs. Madelyn KubachMs. Andrea LaceyLanghorne Lions ClubLanghorne United Methodist ChurchLanghorne United Soccer Club

Ms. Kathy LarsenLaurence H. Stone, DDSMr. Eric LevyLewis BrothersMs. Lorraine LinsMr. and Mrs. Russell T. Littell, Sr.Looking Glass Hair StudioMrs. Stephanie LopezMs. Maureen LorinoMs. Elizabeth LoubetLower Bucks Family YMCALutheran Church of God’s LoveMs. Shelley LyndeMs. Rebecca MackMr. and Mrs. Thomas MaclinMs. Victoria MahmoudMaple Point Middle SchoolMr. and Mrs. David MarringtonMs. Patrice MartinMs. Lisa M. MasciulliMr. Edric MasonMr. and Mrs. Michael MattieMs. Elizabeth MavionMr. and Mrs. Gerry MaysMr. and Mrs. Patrick McCannMs. Dorie McCarthyMs. Karen McKennaPat McKinstryMs. Cindy MclaneMr. and Mrs. Andrew McLeanMr. Sanjay MecwanMellon, Webster & ShellyMr. and Mrs. Lance MervineMiddletown Monthly Meeting of FriendsMs. Tasha MilesMrs. Anita MillerMr. Barry Miller and Ms. Amy CasaleMr. and Mrs. John MillerMissionFishMr. Robert MooreMorgan Stanley CybergrantsMr. and Mrs. Todd MorriseyMoyer Indoor/OutdoorMr. and Mrs. Richard GastineauMs. Mary Beth MurrayMr. and Mrs. Emil D. NamiMr. and Mrs. Lester NefferdorfMr. and Mrs. David G. NejakoNewtown ChocolatierNewtown Elementary SchoolNewtown United Methodist ChurchMs. Elizabeth Fisher NormanMs. Dorothy NorthNorthtec

Ms. Jill NovakMs. Bernadette O’Connor and Mr. Michael BerwindMr. Dominick OrioloMs. Lynn OseredzukMs. Kelly PaglierMr. and Mrs. John ParkMs. Gerri ParrishPeace Valley Lavender FarmMr. Christopher PekalaMr. Thomas PenderPennsylvania Association of School Retirees, Bucks ChapterSunya PerlMr. and Mrs. Graham PetersonMrs. Joanne PetersonMs. Katherine PetroskyMs. Lisa Pfl aumerMs. Marlene PiaseckiMs. Bonnie PiestrakMr. John PietrasPizza HutPoretta & OrrThe Profero GroupProtocol PublicationsMs. Anne PullisQuaker Chemical CorporationMr. and Mrs. Richard T. RabbermanMrs. Frances RaifordMr. and Mrs. Robert RalstonMs. Karen RamboRE/MAX 440Red LobsterMs. Sharon ReedMs. Elaine ReillyMr. Wayne RiggsRobernMr. and Mrs. James RobsonMr. John B. RodgersKaren and Mike RomanThe Rose GroupMrs. Adina RosenbergMs. Betty RussellMr. James A. RussoMr. Philip RussoMs. Leann SaezMs. Taran SamhammerMr. and Mrs. William L. ScarlettMs. Lillian SchonewolfScottradeMs. Bernadette SettinoShir AmiMr. and Mrs. Clark ShusterMr. Casey SichelMs. Stephanie Sides

Ms. Maryann SiryMr. Samuel M. Snipes, Esq.Southampton WagoneersSpringfi eld Township Middle SchoolSoroptimist International of Indian RockSt. Mary Ukranian Catholic ChurchMr. and Mrs. Lawrence SteenSteen Outdoor AdvertisingMr. Craig Stiffl erStitches of LoveMrs. Jan StumpfMr. and Mrs. David StyerMs. Tracey SullivanMr. Al SupowitzMr. and Mrs. Martin P. SuttonMr. and Mrs. Tom TalbotTalbotsMr. Christopher ThorpeMs. Gina TogniniThe Honorable Tommy TomlinsonMs. Barbara TonettiMr. Nathan TownsendMr. George Trenich, CPATriumph Physical TherapyTJ TrzaskawkaTuesday and Thursday Zumba ClassUnivestMr. and Mrs. Alfred P. VaillancourtMs. Veronica ValesMr. and Mrs. Keith VegotskyVictory GardensThe Village Bakery, LLCMr. Michael VitkoMs. Mary Jo WagnerMs. Janna WalshWalt Disney World Co.Mr. and Mrs. Robert A. WanatMs. Jane WardMr. Derek WardenMs. Mary WeaverMr. and Mrs. Bruce J. WeedMr. and Mrs. Herman L. Westphal, Jr.Ms. Elizabeth L. WhiteMs. Patricia WilliamsonWired 96.5Mr. David J. WitchellWood River VillageMs. Theresa WrubleskyMr. Christopher YaborMs. Barbara YacosYardley United Methodist ChurchMs. Diana Young

United WaysUnited Way of Bucks County United Way of Camden CountyUnited Way of Central IndianaUnited Way of Northern New Jersey, Somerset CountyUnited Way of Tampa Bay

Matching Gift CompaniesBill & Melinda Gates Foundation Employee Matching Gift ProgramBristol-Myers Squibb Employee Giving ProgramChubb & SonInvest in Others Charitable FoundationMerck Partnership for GivingPfi zer United Way CampaignSanofi -AventisTruistUnited AirlinesJohnson & Johnson Consumer Companies

Grants and ContractsAIDS Activities Coordinating Offi ceAllerton Foundation, Inc.Archdiocese of PhiladelphaBristol Township Community Development Block GrantBucks County Area Agency on AgingBucks County Autism Support CoalitionBucks County Behavioral Health SystemBucks County Children and Youth Social Services AgencyBucks County Community Development Block GrantBucks County Department of Mental Health/Developmental ProgramsBucks County Division of Health and Human ServicesBucks County Drug and Alcohol Commission, Inc.Bucks County Housing AuthorityBucks County Opportunity CouncilCity of Philadelphia/Offi ce of Housing and Community DevelopmentESH FoundationFACT Bucks CountyFoundations Community PartnershipOMG Center for Collaborative LearningPennsylvania Department of Community and Economic Development Pennsylvania Department of HealthPennsylvania Department of Labor & Industry, Offi ce of Vocational RehabilitationPennsylvania Department of Public WelfareThe Pew Charitable TrustsSt. Mary Medical Center Mission CommitteeTarget StoresUnited Way of Bucks CountyU.S. District Court, Eastern District of Pennsylvania, Probation Offi ceU.S. Department of Housing and Urban DevelopmentWilliam Penn Bank Community Foundation

Thank you 2012 Annual Meeting Donors

Palma and Joseph AgnelloCharon Planning

E. Thomas Johnson, Jr.Becky and Kevin Kerchner

Sanjay MecwanHeidi Nicolaou and David Ford

Rev. Gerald C. Ronan, MDiv, MA, LCSW

In honor of In memory ofBill DodererMs. Kathy Doderer

Elmer and Marie HamptonRev. Gerald C. Ronan, MDiv, MA, LCSW

Eugene RykaskiMs. Joanne Hartnett

Francis McMullenMr. James A. Russo

Jane-Rae MillardMs. Ruth T. Frost

Larry DeanMr. and Mrs. David N. Bowker

Leola DymekMr. and Mrs. David Pascone

Linda Jamison BerryMr. and Mrs. Walter H. Jamison

Mary Patricia QuinnMr. and Mrs. Emil D. NamiMr. and Mrs. Alfred P. VaillancourtMr. John PietrasMs. Patricia CawleyMrs. Barbara HansenMr. and Mrs. Todd MorriseyMs. Florence HaslamMs. Elizabeth Haslam

Mel McCannMr. Frank J. Byrne

Russell T. Littell, Jr.Mr. and Mrs. Russell T. Littell, Sr.

Allegra HedgesMs. Catherine Jakubowski

Betsy RendallMr. and Mrs. Allan Smith

Charlotte and Armit HarrisonMs. Susan Harrison

Diane ReedMr. and Mrs. Ronald Morgan

Francine E. BlockBucks County Commissioners’ Advisory Council for WomenMr. Allan Block

Margaret MohrBucks County Mediation and Arbitration Center, LLP

Merwyn B. ClaarMrs. Jody L. Eberly and Mr. Paul BedorMr. and Mrs. Charles BurtonMr. and Mrs. Richard T. RabbermanMr. and Mrs. William L. Scarlett

Clients of Court Street Group at Morgan Stanley Smith BarneyMr. Damon M. DerstineMr. John F. Ortolf

Our VeteransCongregation Brothers of Isreal

Rebecca KerchnerMr. Kevin H. Kerchner

Sheila DaweMr. and Mrs. Glenn D. Hains, Esq.

Wheelabrator FallsNew England Mechanical Overlay

in memory ofVolunteers

Kristin AbbeHasib Abdur-RahmanAamir AfzalSyed AfzalSyed AliKaren AltmanSusan AltomariChristina BaileyMeghan BarberJason BaseThomas BeaudetRichard BeattyPaul BenavaseMichael BerwindHoward BethamChris BethmanEd BielskiFrances BielskiTim BirchDaniel BoltnerDeborah BoltnerBeatrice BorgesJohn BorrelliMichael BorskiAnna Boswell-LevyDorothy BradyDana BrandauDebbie BreigAbby BrownDiane BullardChristine BurghardDawn Marie BurnsRobert ButcavageSusan ButcavagePatricia CalvitoDonna Carter

M.R CarnevaleGinger CavanaughChris ChangYong ChoSeungJin ChoiHyunJin CholKaren ClevelandCarole CoatesLynnda ColemanVivian ColemanDiana CollinelliLinda CollinsMelissa ColluraRon ColstonAmy ContePat ContrevoMaria ConwayMary CooperDale CosackJoann CossgroveKristina CostelloPatrick CostelloWanda CoultonFenton CrossgroveKatie CrowellBrian CurcioCurt CyliaxNancy DaneyHolly DanninMary DearnleyTom DejongGeorge DeJosephLenore Dela PazPatrick DelgardioDiane DemusisBarbara DeSantis

Luigi DeSantisSusan DhobleCheryl DienesKathleen DiennaChristina DiMarcoSue DollScott DonaldAydan DrakeMadison DrakeSandy DrakeRobert DuaimeGerry DuganTracey DumontKenneth DysartMarian ErwinMichelle EvansJack EpenshadeRobert FeatherAllison FergusonAnne FergusonGino FerranteJung FerranteJohn FioriMarlene FreemanJake FridmanSusan FriendCraig FryKeith FryAmanda FultonChristy GarrisonDale GaynorGina GeninShauna GerryHarold GeverChristine GiviskosLaura Goe

Volunteers make a tremendous difference in our ability to help our community! Family Service volunteers serve on special events and board committees, as well as assist with administrative tasks, help operate the homeless shelter and thrift shop, assist with public relations, and building improvements.

Arnold GoldRhoda GoldbergBela GoldmanMerrick GoldsteinPam GoodKimberly GouldRuth GravesDorothy GraulichDebbie GregoryOlympia GrigasCharles GromerJoseph GrossBonnie HalbreinerHeather HansbargerKathy HarbisonPatricia HaringRich HartShaun HartwellCharles Patrick HavelkaCharles Stephen HavelkaSandra HeThomas HeKatie HerspiegelEthel HibbsElizabeth HilderleyRonald HillmanJoanne HillmanGeraldine HixsonAnn HodgertKent HodgertMatthew HopkinsKathy HorwattBrenda HughesSusan HumeNicole HusbandsDerik InsingerJanet InsingerMichelle IrvingJeremiah Jackson

Ethel JacksonNancy JacksonWilliam JacksonJanis JacobsAlexander Jacoski Jr.Elizabeth JenkinsMelanie JenterM. Bronwyn JonesRobert KalishmanJackie KalmanTeajan KamaraZaynap KaradaqBecky KaronisFata KarvaMichelle KeiserPatricia KellerTerri KellerTina KelleyDarlene KellyPeggy KellyPhyllis KentJody KesselJoan KilroyDanielle KimDavid KimSung KimPatricia KingPaul KleinbauchKristin KniszczynskiLaureen KochanowiczWendy KomjathyAndrea KornblumJames KritzerSandi KuprevichJustin KuprevichStanford KutlerJoseph KwiatkowskiJennifer Laker-JamesTheresa Lamina

Marianne LangMaureen LarkinPaul LarsenJosh LawferBetty LeeKum LeeJohn LeeMyung LeeYoung LeeAnne LeventerBill LewisGeorge LexJustina LivingstonGeorge LucianiMargaret LockeMargaret LoewyAmy LoteckieKaren MacAinshJames MacMainJoan MacMainJosephine MahalKelsey MahanAlim MalekPatty MaloneyAnna Marie MarinoMichele MaroneRobert MarshallTherese MarshallJackie MartirRichard MartzRobert MasonNancy MatthewsMelissa MauerAndrew McCallNancy McCallElaine McCallumJohn McCallumRobert McCartneyEvaAnn McClintic

Last year, volunteers donated 7,533 hours of time to Family Service!

Mary McDermottSusan McGrannMaryAnn McLeanKendria McWilliamsNicole MelendezBarbara MellaceAugustine MellaceDavid MershonKathryn MershonEileen MesureFrank MignoniPeter MichaelKevin MilesTasha MilesTracy MillerNicole MillsNaomi MindlinCarolyn MitchenerConnie MooreDavid MooreMOSTEthel MoyerLinda MoyerMeghan MullenJames MullenAlma Regina MurthaTaylor MyersKathleen NauerWilliam NauerRoger NiemcyzkCarol Norris-SmithJennifer NowakJennifer O’BrienBernadette O’ConnorJohn O’ConnorMary Ellen O’ConnorJohn O’DonnellJames O’DonnellTheresa O’DonnellGene-Sok OhSeiwoong OhKevin O’KeeffeJoyce OrlandDiane PaccapanicciaRuthellen PannapackerBecky ParisenWoon ParkShilpa PatelJess PenetarJoanne Peterson

Nicholas PiaaolaDonna PianoforteJason PiaseckiDorothy PizzicaSusan PizzolaNicholas PizzolaJarrett PlantarichColleen PolkRalph PosmontierChristopher PotterGeri PrendergastCharlotte PrincipiKathleen PurserBarbara RabbermanDebi RalstonRhonda ReaJames ReaSharon ReedGlenn ReidSteven ReynoldsJong RheeHyun RheeSherri RiccardiSheila RichardsSheila RichmondDanielle RigbyMelissa RiveraBrian RodgersIrene RogersNancy RossSherry RudockRobin RueStephanie RueMonica Ruffenach-WhiteDeborah RussoLawrence RussoEva SaggeseTheresa SaikAlonzo Salley Jr.Cindy SalvatoreJack SantoroBarbara SauersDonna ScalzoLinda ScammellEric SchomannCamille SchrierCheryl SchrierTom SchrierDixie ScurlockNancy Scurlock

Randy ScurlockDavid SgroLauren SgroCarol ShallcrossCathy SheehanHong ShinRenee ShoreSteve SiegelCarle SimonKim SimmonsJoanne SismondoCynthia SlabyDianne SlaneEmily SlusarkWendy SmithBill SmithDaniel SmithTaylor SneadPatricia SnyderTina SnyderNicole SobczakSusan SoffronoffSandy SpectorEric StarkTaylor StevensVera StraleyAndy StrockAmy StuartJan StumpfSusan Sung ImClaudia SurdezDavid SwanJessica SweeneyAlice TardinoJoseph TaylorJames TaylorMichelle TaylorChristine TaylorJean Taylor MilicovichKathryn TharneySuzanne ThayerCindy ThompsonBrian TierneyAllison TittleBrad ToloskyNathan TownsendJoseph TrachyLogan TurcoMargaret TyrrellNancy Vanderwendddddd

Mohini VenkatesuluLeon Via IIIJanice WaltersLeon WardMildred WardGeraldine WainwrightLaura Weber-CaranevaleEd WeiserEileen WeiserLauren WheelerToni WheelerDoris WhiteMichael WhitePaula WhiteStephen WhitemanDonna WilliamsKristin Williamson-WordenBrian WisenAlan WilsonCheri WishingMichael WisnewskiElizabeth WisnoskyPeter WisnoskyVal WohlhueterSteven WolfsonChun Ja WonCrystal WoodsTheresa WrubleskyMax YaffeLisa YoderCary YonceGrace YoonPaul YoonDanielle ZaletskiAndres ZepedaMaria Zwilling

April 21, 2012

On April 21, 2012, as part of Comcast Cares Days, 172 employees, family, and friends, volunteered to paint, clean, landscape, and build furniture at the Bucks County Emergency Homeless Shelter.

Friends of Family Service assist us in increasing awareness of our mission so we can grow in visibility and develop new relationships in the community. They serve as a cabinet for Family Service’s leadership, providing recommendations and information to the Board of Directors.

Friends Helping Us GrowFriends of Family ServiceLou AltomariFrancine BlockJoe BonargoRobin ConnorBryan EshelmanTony FlorAlice GensLarry HagerBonnie HalbreinerDon Hayden

Friends of the ShelterJoe AllenUrsula BancroftJoe BondiDenise BowmanDennis BrownTodd BuchPastor Bob CoombeFred DuffnerDan Griffi nJoe Hochreiter

Friends of the Shelter assist us in raising funds for and advocating on behalf of the Bucks County Emergency Homeless Shelter.

Bruce IacobucciM. Bronwyn JonesRebecca KerchnerBill LewisLou LombardiGeorge LucianiKim NobleMichael OlenickLiz PhillipsMichele StambaughKaren Thompson

Kathy HorwattAndrea KornblumMarianne LangJohn MahonyKendria McWilliamsJoyce OrlandOwen “Pete” JonesCindy SussmanDebbie Van AkenEd WeiserDon Williford

Growing Healthier Outpatient Behavioral HealthDeanna suffered from deep depression and anxiety. She had a hard time keeping a job. She lost custody of her children more than once. She was addicted to pain killers. People throughout her life asked Deanna “what is wrong with you?” No one ever asked, “what happened to you?”

That is, until Deanna met her therapist at Family Service. For the fi rst time in her life, Deanna’s therapist, who is trained in Trauma Informed Care, asked Deanna, “What happened to you?” Unlike others, Deanna’s therapist was interested in Deanna, not just her drug addiction.

Deanna talked about the long history of sexual and emotional abuse she suffered beginning when she was six. Although it was painful and diffi cult, each week she discussed her trauma. Over time, Deanna learned to forgive herself for what happened to her. She learned her drug addiction didn’t exist because she was a bad person—it was the only way she knew how to get through each horrible day of her life.

Deanna learned she couldn’t expect to be a good mom if she was never shown how to be a good parent. Her therapist suggested other ways for her to cope with the pain in her life such as attending support and parenting groups, getting exercise, making meaningful and healthy connections with people, and staying committed to her therapy.

When Deanna was ready to try these tactics, she knew she was ready to kick her drug addiction for good. Deanna worked with her therapist and used recommended resources to stop her drug use.

Deanna no longer feels depressed and anxious, although she still has tough days. But now, when those tough days come along, Deanna does not turn to drugs to get by. Instead, Deanna takes

walks and relies on the support of family. Deanna sees a bright future for herself. She wants to ‘pay it forward’ by helping others. Deanna has asked to join Family Service’s Trauma Informed Advisory Board to help other people who are waiting for someone to ask “what happened to you?”

Growing stronger Family Strengthening Programs

A year ago, Todd found himself in prison after violating parole. While he was in prison, his girlfriend relapsed with her drug use and lost custody of their two year old son Marcus. It frustrated and saddened Todd knowing his son was in foster care and he vowed he would make more responsible decisions and be a better father when he was released.

Todd was released from prison and immediately began taking steps to get custody of Marcus. He asked for a parenting class and was connected with the Fatherhood Initiative, which is part of our Parents as Teachers program.

A Family Service Parent Educator joined the supervised visits Todd had with Marcus. At fi rst, they met once a week. Over time the frequency of the visits grew. Todd told his Parent Educator he wanted to build a good relationship with Marcus and was willing to try all that was suggested to him. He learned discipline techniques and effective use of Time Outs. He learned the importance of reading to Marcus and came to look forward to the time they would cuddle up with books. Todd was so proud that he taught Marcus his colors! Through a

Developmental Assessment, their Parent Educator observed that Marcus had some developmental delays and connected Todd and Marcus to a program to address the issues. Marcus began Occupational Therapy and Speech Therapy. Todd continued to use the tools and techniques at home that Marcus’ therapists used at the offi ce.

Todd read all the information he received in PAT and asked many questions of his Parent Educator. He especially wanted to make sure he was correctly using books and games during his precious time with Marcus.

After six months in Parents as Teachers, Todd was awarded full-custody of Marcus. Marcus’ therapy is going well. Dad and son are a closer, stronger family now as a result of the support and education they received from Family Service.

Growing Confi dence HIV/AIDS Programs

When Carla was asked to join a Healthy Relationships group with other straight women who were living with HIV/AIDS, she thought it wasa good idea. But, she didn’t realize it would help her all the waysthat it did. It actually changed her way of thinking.

Carla thought she was in complete control of her disease, but actuallyshe discovered she was not dealing with living with HIV at all. Yes, she took her medications, practiced safe sex, and went to the doctor, but that was only part of controlling this disease.

To Carla, control meant not telling anyone. She thought being in control meant handling it alone. When she fi rst joined the group, Carla was tense and sat with her arms folded. She didn’t speak much at fi rst, but after hearing the stories of the other women she knew she wasn’t the only one struggling. Carla felt safe to ask questions and open up about her life. The members of the group helped Carla realize that she was strong enough to tell people she was HIV

positive. She learned not only how, but when to disclose her status. She learned to stop and think instead of reacting in fear or haste. Because no one knew she had the virus, Carla lived every day in fear of what would happen if she told anyone.

Carla realizes that knowledge is power. She believes anyone who is HIV positive needs knowledge and confi dence to truly be healthy. Carla made some wonderful bonds with people in this group—support she never would have had in her life if not for Healthy Relationships. Through the courage she found in Healthy Relationships, she told family members and some close friends that she was HIV positive. They are supporting Carla in ways she never imagined.

Carla tells us she will continue to control her disease by taking care of herself and is thankful she no longer has to do it alone.

Growing Older Safely Older Adult Programs

For many years, Alice, who lived in low-income senior housing, took care of her herself, not wanting to rely on family or friends for help. Like many older adults, she did not want to be “a burden.” But, Alice’s years of self-reliance came at a cost; her family drifted away and lost contact with her.

When Alice’s health began to decline, she didn’t ask for help. She stopped walking to the grocery store when her legs became too weak. She lost her appetite. She lost weight quickly and stopped seeing the doctor. Alice stayed in her apartment with only her TV and an occasional visit from her neighbor to keep her company.

Alice stopped paying her bills. Her phone was disconnected and she lost her health insurance. Since she always paid her rent, her landlord never knew about her diffi culties.

Then, Alice lost her cable service.

When Alice’s neighbor realized Alice wasn’t paying her bills, she knew she had to get help for Alice. The neighbor spoke to the Family Service Case Manager in her building.

Alice slowly accepted help from her Case Manager. She agreed to home delivered meals, in-home medical care, and light housecleaning services. Her Case Manager reviewed her bills and had her phone and cable restored.

Alice even allowed the Case Manager to contact her closest family member, a cousin who she had not seen in many years.

The Case Manager reconnected Alice with her cousin. Alice’s cousin visited regularly, often taking Alice to dinner and spending signifi cant time with her on the weekends.

Several months after this reunion, Alice suffered a stroke and passed away. This was a sad event, but Alice did not die alone because of the efforts of the Case Manager to reconnect her with her family.

55% of families were reunifi ed thanks to their participation in the LINKS Family

Growing Towards a Future The Teen CenterWhen Nick fi rst came to The Teen Center he was a pleasant mild mannered young man. He came with friends and seemed to really enjoy the snacks provided. Some of the regulars of The Teen Center were a bit wary of Nick since he was new and unfamiliar, but that didn’t discourage him. He was a regular on Fridays and was often waitingfor the center to open on Thursday afternoons. Nick didn’t open up about why he came to The Teen Center each week, but they heard him often refer to it as “his home”.

Then one day Nick came to The Teen Center extremely angry and agitated. Something had sparked Nick’s rage and The Teen Center was the fi rst place he came to talk about it. One of the counselors talked one-on-one with Nick and he revealed that he had been kicked out of the house by his father. Over the past three months he had been living on the streets. He was doing his best to deal with it on his own, but it eventually overwhelmed him. It was the fi rst time in a long time he trusted an adult enough to discuss what he was going through. He told his counselor that The Teen Center was a warm, safe place where he could get “a meal” two days each week.

We learned that Nick, like many teens struggling with serious issues, only thought about the things he needed to do to survive each day. He did not think about tomorrow, or next week, or his future. During one-on-one counseling sessions, Nick was encouraged to think about the consequences of his actions and to think about his future. The Teen Center staff helped Nick look for jobs and eventually he found one at a

local supermarket. An excited Nick knew the next step was to save some money and fi nd permanent housing, but with his very fi rst paycheck, he bought himself a meal and a cell phone.

A cell phone may seem like an extravagant purchase for a homeless teen, but Nick was thinking ahead. He explained his purchase to his counselor; “I want my boss to be able to call me whenever he needs me to pick up extra shifts at work.” He also has a phone so he can inquire about places to live. His counselor will tell you that planning and looking beyond tomorrow was a huge step for Nick.

Nick is starting to think about his future. He is still a regular at The Teen Center when he’s not working. Nick welcomes the ‘new’ kids to the center. He tells them he knows it is hard being the new one and he makes them feel welcome.

There are many ways you can make an impact in your community by supporting Family Service.

Monetary GiftsFamily Service accepts gifts of cash, stock, property, and life insurance policies.

Your employer may match a gift to Family Service.You can also include Family Service as a benefi ciary in your will.

Join Our EventsAttend, sponsor, or support any of our events throughout the year:

Signature Event Fundraiser (Spring) Drive for Youth Golf Outing (Summer)

Annual Gala benefi tting Bucks County Emergency Homeless Shelter (Fall) Annual Meeting (Fall)

In-kind DonationsVisit our Wish List of Priority Needs online.

Help stock our food pantries.Participate in our Back to School Clothing Drive (July/August).

Support our Holiday Drive (December).Donate gently used items to Déjà Vu Thrift Service Learning Center.

Host a Recycling BinIf you are a commercial property owner, simply placing a clothing recycling bin on your property is an

easy way to help raise money for Family Service—and is environmentally friendly too!

VolunteerJoin an event committee.

Assist with the Back to School or Holiday Drives.Help with administrative opportunities.

Offer assistance at the Bucks County Emergency Homeless Shelter.Lend a hand at Déjà Vu Thrift Service Learning Center.

Family Service transforms gifts into services that change lives.Visit www.fsabc.org to learn more.

Grow with us

Outpatient Behavioral Health includes individual and family counseling for children, adolescents, adults and seniors. Family Service is licensed by The State of Pennsylvania to provide both outpatient Mental Health and Drug & Alcohol treatment services. Services are offered at several Family Service offi ce locations in Bucks County.

Because we take a holistic approach to mental health treatment, we also provide psychiatric and nursing services, medication education, group therapy, tobacco dependency services, and case management; all in a highly confi dential manner.

• Counseling & Psychiatry

• Supportive Case-Management Outreach Team (SCOT)

• Tobacco Awareness

Our Family Strengthening Programs focus on the positives in families. These programs assist with parenting, transportation, and self-suffi ciency. We offer parent support groups, family education programs, and more.

• Asperger’s Awareness, Community Education,

and Support (AACES)

• Bucks County Emergency Homeless Shelter

• Bucks County Homeless Hotline

• Bucks County Family Center

• Drive to Success

• LINKS Time Limited Family Reunifi cation

• Parents As Teachers (PAT)

• Parent Support Group

Promotes Mental Health and Wellness

Reduces Substance Abuse

Increases Opportunities for Adults

Prepares Children and Teens for the Future

Protects the ElderlyImproves

the Quality of Life for People with HIV/AIDSStrengthens Communities

www.fsabc.org

The Family Service Older Adult Programs help older adults live better lives today and in the future. With the population of Bucks County living longer and longer, specialized services for persons over 60 become increasingly important. Through a coordinated approach to information and services, these programs strive to keep seniors independent and in their homes.

• Bucks County Housing Authority Case Management

• Guardianship

The Teen Center is a free and confi dential place for teens ages 14 and up to fi nd help. Teens who come to The Teen Center struggle with a variety of problems including substance abuse, depression, relationship diffi culties, homelessness, diffi culties in school, thoughts of suicide, and more.

The Teen Center strives to create a safe and supportive environment for all teens. Staff address the unique problems faced by teens today by providing counseling, educational and support groups, and referral services.

The Teen Center is a gateway for an increasing number of teens needing professional counseling and adolescent psychiatric services which are readily available through our Outpatient Behavioral Health program.

Family Service AssociationCornerstone Executive Suites

4 Cornerstone Drive, Langhorne, PA 19047 Phone: 215-757-6916 Fax: 215-757-2115Bucks County Homeless Hotline: 1-800-810-4434

Web: www.fsabc.org E-mail: fsabc@fsabc.org

Doylestown Offi ce708 N. Shady Retreat Rd. #1BDoylestown, PA 18901(215) 345-0550

Bucks County Family CenterCanal’s End Plaza, Ste. 201GBristol, PA 19007 (215) 781-6602

The Teen Center at the Oxford Valley Mall Langhorne, PA 19047 (215) 757-7823

Quakertown Offi ce312 W. Broad StreetQuakertown, PA 18951(215) 538-1616

The AACES ProgramSuite 012 at the Oxford Valley MallLanghorne, PA 19047(215) 757-3300

Déjà Vu Thrift Service Learning Center2235 Veteran’s HighwayLevittown, PA 19056(215) 943-5264

Bucks County Emergency Homeless Shelter7 Library WayLevittown, PA 19056(215) 949-1727

The HIV/AIDS Program (HAP) is made up of several inter-related programs. We serve men, women, seniors, young adults, and people of all ethnic and cultural backgrounds regardless of income.

Two basic premises guide what we do: everyone should know their status; and, if HIV positive, the sooner you are connected to medical care, the better your chances of living a longer and healthier life. HAP connects people to medical care, mental health services, supportive services and support groups.

• Medical Case Management

• Healthy Relationships

• Care Outreach

www.smartdevine.com

Since 1885, First Federal of Bucks County has been helping the local community grow and prosper, by providing loans, banking services,

charitable contributions & volunteers.

Bensalem Hulmeville & Galloway Roads (215) 639-3500

Bristol 118 Mill Street (215) 788-5130

Langhorne 126 S. Bellevue Ave. (215) 757-5138

Levittown 208 Levittown Parkway (215) 946-7400 16 Highland Park Way (215) 949-3900

New Hope 275 W. Bridge Street (215) 862-5021

Southampton Southampton Shopping Ctr. (215) 355-5203

Wrightstown Routes 413 & 232 (215) 598-3178

Newtown 295 N. Sycamore Street (215) 504-6201

Yardley 10 N. Main Street (215) 321-2145

Lower Makefield 732 Stony Hill Road (215) 493-7692

or visit us online at www.firstfedbucks.com

is proud to support Family Service Association

of Bucks County

SENATORRobert “Tommy”

TOMLINSON

Paid for by Tomlinson for Senate Committee

BUCKS COUNTY VISITORS CENTER3207 STREET ROAD • BENSALEM, PA 19020

215-638-1784 • FAX 215-638-1786

654 WOODBOURNE RD. • LANGHORNE, PA 19047215-752-6763 • FAX 215-757-8547

Best Wishesfrom

Main Line Periodontics & Dental Implants, P.C.John Whytosek, D.M.D.*

Mark L. Perecman, D.M.D.*

Peter B. Susanin, D.D.S.*Board Certified Diplomates of the American Board of Periodontology

Reconstructive Periodontics • Cosmetic Periodontal Surgery

Bryn Mawr Central, 29 Morris AvenueBryn Mawr, PA 19010-3257

Tel 610-527-6061 • Fax 610-527-5857

www.mainlinedentalimplants.com | mainlinedentalimplants@comcast.net

Congratulationsto

Family Service Associationand its Honorees

Corporate Citizen of the Year--ComcastFamily Builder of the Year--St. Mary Medical Center

and the Family of the Year

for helping to improve the quality of life for the people of Bucks County

Roy Yaffe, Esquire Gould Yaffe and Golden 1818 Market Street--13th Floor Philadelphia, PA 19103-3638 215.546.9090 yaffer@gyglaw.com

Follow us on

FSABucksCoVisit our website for program information, tip

sheets, resource links, news and ways you can help make an impact in our community by supporting Family Service Association!

www.fsabc.org

Like us on FacebookFamilyServiceBucksPhotos.Stories.News

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WOUTFOX RETIREMENT WORRIES.

With Our Best Wishes

Global Corporate Affairs

to St. Mary Medical Center, Comcast and the Family of the Year from all of us at

Central Bucks School of Gymnastics and Dance 929 North Easton Road, Doylestown, PA 18902 • (215) 345-0176 • www.cbgym.com

Fun, high-quality instructional and competitive gymnastics and dance for children and teens since 1973

In 2013Family Service Association

is celebrating

in Bucks County!

We will kick off our year-long celebration in January!Visit us online for stories, photos, history, fun facts,

and special ways you can support our diamond anniversary!

Members of the Bucks County community for more than

25 years, Hill Wallack LLP attorneys do more than

advise on the law — we create real-world solutions.

FRANCIS J. SULLIVAN, ESQ.777 Township Line Road, Suite 250

Yardley, PA 19067215.579.7700

Yardley, PA | Princeton, NJ

www.hillwallack.com

THE LAW FIRM OF HILL WALLACK LLP

IS PROUD TO SUPPORT

FAMILY SERVICE ASSOCIATION OF BUCKS COUNTY.

WE THANK FSA FOR ALL THE GOOD

WORK IT DOES FOR THE FAMILIES

AND COMMUNITIES OF BUCKS COUNTY.

is proud to support

Family Service Association of Bucks County.

Bucks County Technology Park 4800 Street Road Trevose, PA 19053