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We Meet In Christ’s Name A short course in Pastoral Visiting on behalf of your local church 2012 edn Session 3 This session covers: good practice in Pastoral Visiting on behalf of the church and working together as a team Esgobaeth Llandaf · Diocese of Llandaff · Esgobaeth Llandaf · Diocese of Llandaff

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1

We Meet In

Christ’s Name

A short course in

Pastoral Visiting

on behalf of your local church 2012 edn

Session 3

This session covers: good practice in Pastoral Visiting on behalf of the church and working together as a team

Esgobaeth Llandaf · Diocese of Llandaff · Esgobaeth Llandaf · Diocese of Llandaff

2

Llandaff Diocese

Pastoral Visiting

Invitation

to add to

and shape the resources here...

These course materials include resources,

insights, ideas and quotes that other people in

parishes in the diocese have found useful.

Help to develop this course by making

suggestions of other things you have found

helpful… such as books, websites, quotes, ideas

and so on…

Write down the details and pass them to your

course leaders -

or send them directly to:

Canon Richard Lowndes

Diocesan Office

The Court

Coychurch

Bridgend

CF35 5HF

E-mail:

[email protected]

Space for your notes

“The Good Samaritan gave the man

to the Innkeeper for the next stage of

care.

He was not asked to carry the man on

his donkey for ever.”

3

Arriving and settling

Start the session with some quiet.

You might like to light a candle.

Give space for anyone who would like to

mention, in a word or two, or a short

sentence, a joy or a worry that is on their minds

that they would like to share with the group.

You might want to mention something in the life of your

community or the wider world that you specially want to place

into God’s hands at the start of this session.

To pray together:

Creator God,

We gather at this place of meeting, of speaking, laughter and tears.

Be with us in the encounter:

And open our hearts to you.

Lord, teach us to be sensitive to the needs of others

As well as to ourselves.

Help us to listen to those who need to talk,

To be silent with those who need a still presence,

And to be practical with those who need to take action.

To weep with those who weep,

To laugh with those who rejoice,

To give food to the hungry,

And comfort to the lonely.

As Jesus Christ did. Amen. From Prepared to Care

We offer ourselves, O God,

Our small gifts and graces, our fragile lives and hopeful hearts.

Amen. Dorothy McRae McMahon

The prayer that Jesus taught us...

The Lord be with you

And also with you

Since last time:

Take five minutes now to share anything you have been reflecting on, wondering about, or

puzzling on, from the last session.

Llandaff Diocese

Pastoral Visiting

4

Llandaff Diocese

Pastoral Visiting

Space for your notes

Christian Pastoral Care…

“...is that activity within the ministry of the

church which is centrally concerned with the

promoting of the well-being of individuals and

communities.

The ultimate aim of pastoral care is that of

ministry as a whole, that is to increase love

between people and God.

Its specific functions are healing, sustaining,

reconciling, guiding and nurturing.”

Stephen Pattison

The Blackwell Encyclopedia of

Modern Christian Thought

“Pastoral Care is, in essence, surprisingly

simple. It has one fundamental aim:

to help people to know love,

both as something to be received

and as something to give”

Professor Alastair Campbell

Rediscovering Pastoral Care

“Pastoral care is not about invading or taking

over.

It is about a compassionate presence.”

Lord Christ,

Shepherds were the first

visitors at your birth.

As we visit others, may we too, tread

with reverence

and gaze in wonder

as you are born into many ordinary

situations in our communities.

Amen.

5

About this session:

This session covers:

More skills

Your boundaries—what you are

willing and able to do— and what it

is appropriate for you to be asked to

take on

Good practice for the sake of those you visit and

befriend and for your own protection

Working together as a team

What next — as individuals and as a parish

Getting into the habit of reflecting:

Continue to develop your skills in reflecting on your visits and encounters.

Practise this skill by listening to two encounters.

Identify the strengths and weaknesses of the encounters.

In pairs, describe to each other an encounter that you have each recently had.

What do you see as your strengths and weaknesses in that encounter?

What learning points do you notice? How will you work on these?

Llandaff Diocese

Pastoral Visit-

Lord Christ,

Shepherds were the first

visitors at your birth.

As we visit others, may we too, tread

with reverence

and gaze in wonder

as you are born into many ordinary

situations in our communities.

Amen.

6

Llandaff Diocese

Pastoral Visiting

Space for your notes

Helping others—a reflection

We seek to help others from many motives –

genuine compassion,

guilt about an easy life,

a need to be liked.

Each [visitor] needs reminding of the saying,

“I’ll give you all the help I need.”

Be realistic.

Set boundaries.

Keep time alone against all intrusion –

even when it makes you feel lonely.

Keep time to focus on the One beyond all.

Glib assurances that you are always available

are dangerous and arrogant, conveying the false

impression that you are more caring than your

are –

or can be.

When you are engaged with

whoever or whatever,

you are not available for anyone

or anything else.

Jim Cotter

Daily Prayer Waymark on

22 July 2008

7

My boundaries—some decisions Take your pencil for a walk and draw a wiggley loop…

Inside the loop include those things you would be

happy undertaking.

Leave outside the loop those things you would not be willing to

take on—or do not think it would be appropriate for you to take on.

Monthly visits

Staying as long as ‘needed’

Weekly visits

Staying 1 to 2 hours

Irregular visits

Staying 30 minutes

Being phoned Occasional shopping

at any time

Be phoned but not Regular shopping

very early or late

Change library books Write letters

Take to hospital/doctor’s

appointments Take out for drive on own

Take to hairdresser

Take out to tea

Take to church

Include in family

outings

Do little jobs

around the house Collect pension

Other ………………………..

Other ……………………………..

8

Llandaff Diocese

Pastoral Visiting

Space for your notes

9

“Better together”

One of the many advantages of sharing in

Pastoral Visiting with others is that

between you, you are likely to have a range

of complementary strengths to balance your

weaknesses—and you will have different areas

you feel comfortable or uncomfortable working in.

What issues do the different situations raise for Pastoral Visitors?

What do they raise about how to choose who visits in what situation?

Jo: I have been diagnosed as having cancer of the liver. The doctor says that they are going to try

chemotherapy to reduce the tumour but s/he does not promise that this treatment will prolong my

life and s/he tells me there will be side-effects. I’m not sure whether to go through with the

treatment.

Mary: Since my third pregnancy my husband has been verbally critical and abusive as well as

pushing me around physically. I am afraid of him especially when he has been drinking which he’s

been doing a lot lately. I don’t know what to do and feel very vulnerable.

Pat: My spouse left me two months ago saying s/he didn’t love me any more and that s/he

needed some time to think things over. Even though s/he had seemed to be withdrawing a bit prior

to that, it came as quite a shock when s/he left and I have felt very lonely and depressed since then.

Chris: My oldest child has got involved with the wrong crowd at school and spends all her/his

free time hanging out in shopping centres. Though never studious s/he has lost all interest in school

and anything worthwhile. Recently I have noticed mood changes and I suspect s/he has been experi-

menting with drugs.

Billy: I have been in a nursing home for four months and I haven’t enjoyed a day since

I arrived. I resent the fact that my son and daughter feel I can’t manage on my own and have

decided this is the best place for me. I have no privacy and most of the residents are incapable of

carrying on a sensible conversation.

John: I have been in a wheelchair since I had a rugby accident when I was twenty. I can do

most things for myself but most people treat me as if I don’t have a brain, always talking about me

and asking others how I feel rather than talking to me directly. I want to be treated like a human

being.

Gwladys: My husband died two years ago – I miss him dreadfully, I keep wanting to tell him about

my day, and odd things that have happened. But I also miss having sex. Or any physical contact

with other people—I can go a whole week without being touched at all by anyone. I’m finding that

hard to cope with.

Other situations to discuss…

Consider the situations below:

In which of these situations would you feel comfortable undertaking Pastoral Visiting?

In which uncomfortable?

You will not be asked to give personal reasons—just to notice the differences between you. (Some

might be uncomfortably close to situations you have faced yourself. )

10

Llandaff Diocese

Pastoral Visiting

Space for your notes

Don’t be afraid of prayer

A recent survey reports that “almost half

of adults pray and one in three believes

that God watches over them”

(See article below. Reported in

November 2007 Church Times.)

More often than not those you meet in

Christ’s name will welcome a suggestion

of prayer.

This can take many forms…

“Would you like me to pop your

name on the parish prayer list?”

“Would you like me to say a prayer

before I go?”

“Shall we say a little prayer

together about what you have

shared with me”?

“I’ll pray for you in the run up to

the interview. Let me know how

you get on…”

“Would you like me to pray for you

this week?”

“We have a special service of

prayer once a month. Would you

like to come with me?”

11

Meeting together for mutual support and fresh wisdom

Divide into pairs, one as visitor/befriender and one as visited/befriended.

Each pair will have a different situation.

Visit/befriend for five minutes.

Then swap over and visit/befriend in a new situation.

After the “visit” you will get together and hold a “Team Support Meeting”

so you can talk about the issues you encountered—just as you will when

you form your team for real.

12

Llandaff Diocese

Pastoral Visiting

Space for your notes

Examples of ways of

structuring team meetings

A routine team meeting:

1. Gather in a warm, friendly, welcoming

space.

2. Sharing led by Coordinator or designated

person.

Questions to evoke sharing:

What has been your experience of

ministry in the past month?

What questions do you have about your

ministry?

What are you learning?

What do you need to learn?

3. “Business” - new visits etc...

Break.

4. Input from the coordinator or someone

else on specific area previously

requested by the ministers.

5. Closing prayer led by group members

An ongoing training evening

1. Gathering

2. Introduction of speaker for evening

3. Input on specific topic by speaker

4. Break

5. Group process/interaction on topic

6. Group response reported to speaker

7. Speaker response and wrap up

8. Closing prayer

Topics for additional formation during

sessions might include ministry among the

bereaved, ministry among children, spirituality

of the minister, developing communication

skills, role playing (visits to the sick, for

example) and other concerns suggested by

group members.

13

Meeting together regularly is an important discipline

Monthly (or, say, half-termly) team

meetings provide a forum for you to share

your experiences, process your feelings

(which is especially important for those who

visit terminally ill people) and continue to develop.

Sessions like these are good practice for all involved

in this type of ministry. They are an essential part in the ongoing

supervision of the ministry. Inability to participate regularly in

these sessions is a serious obstacle.

Once you have finished this course the aim is for Pastoral Visiting to get going quickly.

Discuss what is planned for your parish. There are examples of team meetings on the left.

How is it envisaged that you will meet? When? Where? What agenda? Who will convene meetings?

Annual reviews

Your course leaders will be happy to help you review how you are getting on as a team after six months and

then annually.

It is also good practice that each minister of care should be invited annually to evaluate his or her

experience and commitment to the ministry. Evaluation meetings between individual ministers and the

coordinator or parish priest will need to be scheduled. Participation in the regular team meetings is an

important factor to be considered in the evaluation. After reflection and evaluation, the minister may

then be invited to renew commitment for another year, or either side may choose to celebrate what has been

achieved and bring closure to this involvement.

Llandaff Diocese

Pastoral Visit-

14

Space for your notes

Llandaff Diocese

Pastoral Visiting

Discerning the next steps… to discuss...

Meet your parish priest or Pastoral

Visiting Coordinator to discuss if you will

take this ministry further.

You might discuss:

Why are you interested in becoming a Pastoral

Visitor (minister of care)?

What you bring to this ministry...

Your hopes and expectations?

To what area of this ministry do you feel

called?

What is your availability for this ministry?

Before the interview concludes, you should

both be clear whether or not you have been

invited to exercise this ministry and whether or

not you have chosen to accept the invitation.

If you are going to Visit make sure you

understand the next steps and have meeting

dates, info etc.

If you are going to explore a different area of

ministry how will you do this? What support

will you need?

15

Next steps...

For me: Use the grid below (that you worked on in

session 1) to think about how you have changed or grown during the course.

Prepare for the meeting by reflecting and praying. You might use a variation on the “Reflection at the

end of the day meditation” to help you do this.

For our parish

Use the guidance covered in this session to help you move from training to action.

Form a team and get started

Once your parish priest and/or coordinator know who will form the team, get an initial meeting fixed as

soon as possible and get going. Normally this should be within a month of the end of the course at the

very latest so that you don’t lose momentum. Then meet regularly—say each half term.

Report back to the PCC and keep them informed of progress. Ask for their prayers.

Register your team with the diocese. The advantage of this is that you will be sent details of training,

events and resources for Pastoral Visiting Teams. You will also be given a helpline number to access

further support and advice as and when you need it.

Go on learning and growing—as individuals and as a team. Plan HOW you will do this.

Set a date to review progress in six months. Your course facilitators will be happy to come back to

help you do this.

Pray for each other and those you visit.

The qualities of a caring person include the abilities:

To listen

To accept

To be available

To be patient

To keep confidences

To learn from one’s own

experience

To be sensitive to another’s pain

or loneliness

To be non-judgemental

To be able to offer suitable words

of hope and encouragement in the

midst of hurt and loss

…………………………….

Llandaff Diocese

Pastoral Visiting

* Give each characteristic a

weighting as follows:

1 = not important up to

6 = very important

* Then mark your own strengths

as you see them using a 1 to 6

scale again.

* Meet with your parish

priest or team coordinator to

reflect together on your

strengths and weaknesses,

aptitude and interest in taking

this ministry further.

Look back at the section entitled

“An invitation to ministry” on

page 19 of session 1 to guide

you through this stage of

discerning together the

ministry you might now go on to

exercise.

16

Some basic good practice guidelines Draw your own guidelines as a team.

Personal safety Most visits are happy, comfortable occasions when

everyone feels safe and the visitor often feels as

ministered to as the person being offered care.

However, it is common sense to recognise that when

visiting someone in their home we are

vulnerable and need to bear some things in mind.

When visiting – know where your exits are and do a brief mental risk assessment wherever the visit

takes place.

Talk with other visitors about what helps them feel safe, particularly in the home of someone you don’t

know.

Let someone know where you are going and how long you expect to be and if possible tell that person

when you are back.

Sometimes you may be asked to visit someone who you are unsure of; ask another visitor to go with you

– either into the home or to wait outside in the car as back up.

Self-awareness

You need to be aware of how some pastoral situations may affect you and to leave space between the

tasks of the day. If you have suffered a bereavement you might be able to offer great help to a person in

similar circumstances but this might be very draining or upsetting for you. Your reactions may take you

by surprise so do not be afraid to ask for help or talk an issue over with your team coordinator/supervisor

or another person whom you trust and respect.

Know your limits

Avoid allowing people to become too dependent on you as a pastoral visitor – be clear what you are able

to offer and what the person might need to go elsewhere for.

Handling “rejection”

Recognise that people have a right to say ‘no‘ to your visit. Try not to feel rejected! Part of caring is

being respectful to the other person’s wishes and giving them space to deal with things in their own way.

There may be another occasion when a visit comes just at the right time.

Referral

If the person visited asks for further help, find out

what action they want you to take.

Do not promise anything you cannot fulfil.

Keep alert to when you need to refer. It is a good

idea for the church or circuit to compile a list of

useful contacts in the local area, giving a copy to

each pastoral visitor. A copy of this can be displayed

in each church and needs to be regularly updated.

See the next page.

Resources

17

Useful Addresses and Telephone Numbers Build up your own directory of useful contacts.

When you register your team with the diocese you will receive

a copy of the diocesan “Help!” guide.

Action on Elder Abuse

Astral House, 1268 London Road London SW16 4ER

Tel: 020 8765 7000 Helpline 0808 808 8141

Email: [email protected]

Help The Aged/Action on Elder Abuse Web site: www.i.will.co.uk

Churches Child Protection Advisory Service (CCPAS)

P O Box 133, Swanley, Kent, BR8 7UQ

Tel: 0845 120 4550 Helpline: 0845 120 4551 Fax: 0845 120 4552

Web: http://www.ccpas.co.uk Email: [email protected]

Disability Discrimination Act Help Line

DDA Help, Freepost MIDO2164 Stratford upon Avon CV37 9BR

Tel: 0345 622 633

Web: http://www.disability.gov.uk

Public Concern at Work Suite 307, Baldwin Gardens, London, EC1N 7RJ.

Tel: 0207 404 6609 Email: [email protected]

Web: http://www.pcaw.co.uk

More contacts of your own:

18

Safeguarding vulnerable adults

Adapted from material in “Encircled in Care” a new

handbook on pastoral care published by the

Methodist Church in autumn 2007.

What is “Safeguarding”?

“As Christians we are charged to love and care for each other.

This is particularly true where the most vulnerable members

of our community are concerned. Children and young people

have specific needs, which can be met by the Church if its

members respond to the call to be Christ’s people, living in

his way. Safeguarding is about preventing the abuse of

people of all ages and abilities and promoting their welfare.

The aim of a Safeguarding policy is to create Christian communities of love and care, where good

practice in this area becomes a way of life.

Vulnerable adults

There is growing concern in the UK about the abuse of adults who are vulnerable. In 2000 the

Government introduced legislation (the Care Standards Act) and a guidance paper called ‘No Secrets’.

The legislation is aimed at the statutory sector where it has become apparent that there have been abuses

of those who are vulnerable. The ‘No Secrets’ guidance contained in section 7 of the Department of

Health and Home Office guidance is the equivalent of the ‘Safe from Harm’ guidance with children and

young people. It is for everyone working with vulnerable adults. As with child abuse, the private family

home and the local community (including communities such as the church) are areas where abuses can

occur. Becoming more aware of these issues will enable abuses to be uncovered. It will also help those

who are being abused to be more willing to disclose abuse that they have suffered, and will enable them

to obtain help more quickly. We also need to be conscious that many people, who may be defined as

vulnerable or may become vulnerable, could be unable or unwilling to speak for themselves.

Who are vulnerable adults?

There are many definitions of ‘vulnerable adults’. There are definitions which local authorities work to

and there are definitions that church denominations are developing. Many recognise that adults may

become temporarily vulnerable and also that some whom others might regard as vulnerable may not like

to be classed as such. In 1997 the Lord Chancellor’s Dept. suggested that a ‘vulnerable adult’ is someone

‘who is or may be in need of community care services by reason of mental or other disability, age or

illness; and who is or may be unable to take care of him/herself against significant harm or

exploitation.’

The ecumenical ‘Churches’ Forum for Safeguarding’ has adopted the following definition of a vulnerable

person as being one who may be at risk and in need as a result of:

• Sensory impairment (see also list at the bottom of next page)

• A learning disability

• A physical illness

• A mental illness, chronic or otherwise, including dementia or addiction to alcohol or drugs.

• A reduction in physical, mental, or emotional capacity or, who has for any reason become unable to

protect him or herself from significant harm or exploitation.

The full statement from CFS is available on the Churches’ Agency for Safeguarding (CAS) website

under ‘Safeguarding Forum’: www.churchsafe.org.uk

The Baptist Union have developed ‘Safe to Belong’, an excellent resource offering

policy and good practice guidance helping churches review their work with vulnerable adults. Visit

www.baptist.org.uk for more details.

Visit the Methodist Church website www.methodist.org.uk for helpful information, policies and further

contacts. See also: www.methodistchildren.org.uk

Resources

19

Safeguarding children and young people The Llandaff Child protection team work within the framework of

The Church in Wales policy on the protection of Children and

Young people to support and educate parishes in best practice in

Child Protection.

PCCs are responsible for ensuring that they have a current policy

and good practice in place in accordance with diocesan policy

and guidelines.

All members of Pastoral Visiting teams MUST be CRB checked BEFORE exercising a visiting ministry

on behalf of the church. Speak to your parish child protection coordinator. Forms are available from

Glenda Edwards at the Church in Wales offices on 02920 348 216.

Each member MUST be familiar with the guidance on the folded blue Llandaff Child Protection Card

and carry it with them when Pastoral Visiting.

Team coordinators must be familiar with the full Church in Wales code of good practice.

From the Diocesan Child Protection Card:

If a child discloses abuse:

Listen carefully and sympathetically

Make a written record

Reassure the child

Let the child know you need to tell someone

Do not make the child repeat the story

Do not promise confidentiality

Do not investigate or communicate with the person involved.

INFORM:

Your parish Child Protection Coordinator

(NAME…………………………………………………. Tel:……………………………...……)

or the Child Protection Officer for the event

The Diocesan Child Protection Officer

The police or social services

Safeguarding Officer: Monica Carroll - 07791 271945

More on vulnerable adults from CCPAS. A vulnerable adult may be a person who:

Visit: www.ccpas.co.uk

20

A closing time of prayer and quiet

Pray for each other—for God to use your gifts in whatever way each one of you is led.

Give thanks for all that God has already done in and for you—and for all that is to come.

Father of all,

we give you thanks and praise,

that when we were still far off you met us in your Son and brought us home.

Dying and living he declared your love,

gave us grace, and opened the gate of glory.

May we who share Christ’s body live his risen life;

we who drink his cup bring life to others;

we whom the Spirit lights give light to the world.

Keep us firm in the hope you have set before us,

so we and all your children may be free,

and the whole earth live to praise your name;

through Jesus Christ our Lord.

Amen. Common Worship

Post Communion Prayer

Church of England

Bless us loving God

As you have blessed this time together

Bless us loving God

As you have blessed our conversations

Bless us loving God

As you have blessed our questioning

Bless us, Creating, Redeeming and Sustaining God.

Amen. Encircled in Care

Be creative about

your closing

worship.

What words, music,

symbols will you use

as you come to the

end of your initial

training together and

prepare to move on?

You might like to

sing

“Make me a channel

of your peace”

or some other

suitable hymn or

song.