2017 Participant Satisfaction Survey Results Page 1

2017 Satisfaction Survey Results

SUMMARY: During February 2017, re:MIND (formerly known as Depression and Bipolar Support Alliance Greater Houston) conducted its annual “Participant Satisfaction Survey”. The survey provides both quality improvement and assurance metrics that are used to improve re:MIND’s delivery of services. The survey is given to participants at every site location during one random week in the first quarter of each year. RESULTS: re:MIND received responses from 57 of our 60 support group site locations with 362 individuals completing the survey. re:MIND’s weekly participant attendance ranged from 379-384 individuals at all 60 sites during February 2017. Overall, re:MIND had an average score of 4.15 (83%) out of a possible 5, with 1 representing “poor” and 5 representing “excellent”. Overall Average Satisfaction Scores per Measurement Variable: Increase in Support: 4.28 (86%) Increase in Information/Knowledge: 4.24 (85%) Improvement in Coping Strategies: 3.99 (80%) Improvement in Hopefulness: 4.16 (83%) Improvement in Communication Skills: 4.03 (81%) Improvement in Quality of Life: 4.08 (82%) Manage Mental Disorder: 3.98 (80%) Reduce Need for Hospitalization: 3.80 (76%) Overall Satisfaction with Group Facilitator(s): 4.56 (91%) Overall Satisfaction with Support Group: 4.35 (87%)

2017 Participant Satisfaction Survey Results Page 2

Average Satisfaction Breakdown by Group:

1. 1960 Daytime 3.67 31. Milby HS I 3.90

2. 1960 Evening 4.45 32. Milby HS II 3.63 3. Academy of Choice 3.67 33. Missouri City 4.14

4. Adolescent Comm 4.05 34. Museum District 3.97 5. Baytown 4.40 35. Northwest 4.23

6. Braeswood 3.97 36. Open Door Mission N/A 7. Chavez HS 3.55 37. Pasadena 4.30

8. Clear Lake Adult 4.44 38. Pasadena HS 3.95

9. Clear Lake Caregiver 4.22 39. Pearland 4.10 10. Clear Lake Sat 4.59 40. Piney Point Adult 3.96

11. Clearlake YA N/A 41. Piney Point Young Adult 4.04 12. Covenant House Men 4.17 42. Richmond 4.09

13. Cypress 4.37 43. Sam Houston HS A 3.48

14. Galleria 3.62 44. Sanchez HS 4.23 15. Galleria Caregiver 4.12 45. South Houston HS 4.17

16. Hastings HS A 4.27 46. Southwest 4.37 17. Hastings HS B 3.58 47. Sugar Land 4.27

18. HCC Spring Branch N/A 48. The Gathering Place 3.90 19. Heights Adult 3.92 49. The Women’s Home 3.77

20. Heights HS 4.50 50. The Woodlands Day 4.31

21. Inner Loop 4.14 51. The Woodlands Eve 4.34 22. Kashmere HS 4.33 52. Waltrip HS 4.38

23. Katy Adult 4.33 53. West University 4.25 24. Key MS 3.12 54. Westchase Day 4.29

25. Kingwood 3.92 55. Westchester HS 4.40

26. Lamar HS 3.90 56. Westchester MS 4.14 27. LGBT Daytime 4.01 57. Westside HS A 4.27

28. LGBT Evening 4.33 58. Wheatley HS 4.12 29. Med Center Mon 4.35 59. Women’s Daytime 4.34

30. Med Center Sat 4.54 60. Yes Prep 4.54 Instrument: Self-report Questionnaire. This survey is given to participants during group time at a randomly chosen week during the first quarter of each year. Participation is voluntary and responses are placed in an envelope and sealed with a participant’s signature to ensure confidentiality and anonymity. Results are sent to main office and processed by Program Staff.

2017 Participant Satisfaction Survey Results Page 3

HCC Spring Branch and Open Door Mission sites closed during polling period. Clear Lake Young Adult had low attendance. Participant satisfaction by length of time attending support group: First Time attendee (n=51): -Satisfaction with Group facilitator: 4.37 (87%) -Satisfaction with Overall group: 4.08 (82%) 1-3 months (n=92): -Satisfaction with Group facilitator: 4.31 (86%) -Satisfaction with Overall group: 4.08 (82%) 4-7 months (n=77): -Satisfaction with Group facilitator: 4.62 (92%) -Satisfaction with Overall group: 4.48 (90%) 8-11 months (n=23): -Satisfaction with Group facilitator: 4.74 (95%) -Satisfaction with Overall group: 4.48 (90%) 12 and more (n=119): -Satisfaction with Group facilitator: 4.75 (95%) -Satisfaction with Overall group: 4.57 (91%)

Length of Time Attending Group

Satisfaction Areas First Time

1-3 months

4-7 Months

8-11 months 12 and more

Support 3.63 3.97 4.49 4.35 4.62

Information 3.80 3.88 4.39 4.39 4.53

Coping 3.33 3.67 4.09 4.04 4.38

Hopefulness 3.76 3.83 4.29 4.17 4.47

Communication 3.76 3.84 3.90 4.09 4.34

Quality of Life 3.70 3.82 4.13 4.13 4.40

Manage Mental Disorder 3.55 3.78 3.96 4.17 4.28

Reduce Hospitalization 3.19 3.57 3.93 3.90 4.08

Facilitator 4.37 4.31 4.62 4.74 4.75

Group Experience 4.08 4.08 4.48 4.48 4.57

Average Overall 3.76 3.89 4.23 4.25 4.44

2017 Participant Satisfaction Survey Results Page 4

CONCLUSION: re:MIND had a 94% response rate among participants completing the satisfaction survey during the polling period. Participants report high rates of satisfaction with the group facilitator (87%) and overall group experience (82%) starting with the first visit. Consistent with previous years, the data shows a positive relationship between self-reported increase in skills and long term attendance at re:MIND Support Groups. The reported satisfaction with the Facilitator (95%), group experience (91%) and overall scores (89%) are the highest for participants receiving support from the group for a duration of 12 months or more. re:MIND continues to be committed to providing quality support groups to individuals living with, or family and friends affected by, depression and bipolar disorders.

3.63 3.8

3.33

3.76 3.76 3.7 3.55

3.19

4.37

4.08

3.76

4.62 4.53

4.38 4.47

4.34 4.4 4.28

4.08

4.75

4.57 4.44

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Satisfaction Areas

Participant Satisfaction by Length of Attendance

First Time

1-3 months

4-7 Months

8-11 months

12 and more