20 new truths for social media stars
DESCRIPTION
Delivered to the 2011 DMA audience, by MRM and the Social Media Society, this presentation looks at the new truths that affect how we operate as practitioners in the agency environment and how these new truths can help a social media practitioner become a Star!TRANSCRIPT
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20Ways to be aSocial Media Star
Presented by,The Social Media Society & MRM Worldwide Princeton, NJ | October, 2011
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Get the right state of mind
Establish Vision & enculturate it into people & environments.
Vision
Create Products
Culture
Architect Experiences
Perspective
Conduct Services
Knowledge Sharing
Environmental
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A Cultural Shift Is Upon Us
A shift has occurred and taking a product development approach to solving problems that our clients have pushes us together closer to them.
This methodology instills a deeper relationship with a set of clients- we become a real extension of their operations.
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Define a voice for yourwall posts & pages.
It’s like character creation. How would Boston magazine talk if it was a person, or if it was planning to go to a party? Your characteristics & tone will reverberate with your audience.
Make sure it’s authentic & related to your brands & region.
Create A Voice Your Audience Understands
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Do your homework. Research your competition and what they are doing/not doing in the space. Understand your audience and how to speak to them in their language.
Plan & Organize. Have an idea of what you are going to say and do and when. Organize content so it is easy for your fans to find.
Participate & Respond. If your audience is taking the time to share with you, do the same – Listen to what they are telling you and adapt accordingly.
It’s a dialogue, not a monologue
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What we have begun to refer to as Social Media is better described as:
Computer Assisted Social Interactions.
The core of CASI is the art of building relationships.
ALL media by it’s nature is social
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New Truths forSocial Media Stars20
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Expectationshave changed1
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Analytics matternow more than ever2
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Insights build againstmeasurement criteria, rapidly and often3
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Interactions require plannning andconsideration, and optimization4
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User Persona’s become real as we define pre-commodified products and audiences5
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Clients expect more for less and have many options6
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Delegation andtrust are essential7
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Investment of time & drive should exceed expectations8
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Research driven insights & planning9
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Entrepreneurial approach is praised only when accompanied with high communication10
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Media & channel does influence the creative form & idea(s)11
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Social dialog & execution don’t always match but are influenced by each12
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Understanding & considering End Users & Architecting Experiences requires attention and commitment
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Be straight forward14
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You must take into account end users & behaviors15
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People want useful, affordable, and varied products16
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What we are good at matters more now, as people are over populating. Mediocrity is not acceptable17
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Marketing is only a part of the work we do18
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Execution matters more, and is expected to work, or people will rapidly move on19
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There are multiple realities –not just one 20
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New Skool vs. Old Skool
Shortfalls of old skool:
• Lack of internal resources• Lack of internal expertise• Ever-changing landscape• Variable measurement criteria• Requires regular maintenance • Requires engagement outside of
regular work hours
Opportunities of new skool:
• Hundreds of thousands of potential consumers
• Viral medium• Create direct dialogue• Community trust• Rapid growth• Easy to implement• Low cost of entry• Deeper relationship with your audience
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Defining Your ROI CriteriaThe main benefit of using Return on Investment (ROI) & the reason for its popularity is the simplicity of its calculation. Does the traditional ROI equation give you thetrue ROI of your social media efforts? Try this for Social:
Return on Influence = (Calculated Gain from Investment - Cost of Investment) / Cost of Investment
Q: What does this mean for you? A: That the list of criteria vary from Poker.
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Defining Your ROI Criteria Via Poker!So, here’s a tactile example. Say you play in an Online Poker Tournament:For example, if you entered a 9-seater $10+$1 Game at Poker Players Web Site and won the first prize of $45, your ROI for that one game would be:
Profit = $45 - $11 = $34Investment = $11ROI = ($34 / $11) x 100 = 309% Reference: http://www.thepokerbank.com/strategy/tournament/roi/
ROI=Profit
(winnings - investment)
(Buy-in + fee)
x 100%Investment
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Deep breath, and Action!
What does success require?• Establish criteria early on• What’s the goal• Monitor conversations and interactions• What is your fan and follower growth goal
Research is your friend.• See what others have done in the space,
learn from them.Maybe Social Media monitoring is needed.
• Buzz Metrics by Nielsen’s• Listen Logic • Radiant6
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Instructor BioBenjamin J. Weisman, Senior Vice President, Director of Innovations, MRM Worldwide – Princeton Office, an InterPublic Group company.
In his role at MRM Princeton, Ben is equal parts Creative Director, Digital Strategist, Product Developer and Motion Theorist. Ben continually seeks out new and innovative ways to approach digital brand marketing in both physical and synthetic social spaces. His work embodies a respect for, and a focus on, direct marketing and social media integration. As new social media platforms emerge identifying methods that enable marketers to connect and collaborate with audiences and consumers is critical. As the marketing approaches change so too must engagement methods shift. Ben is hyper focused on adding utility to peoples lives by producing work with his clients and teams that are experiential, authentic and in sync with this dynamic marketing environment.
Having honed his skills at top digital shops including Iris, Deep Focus, and Tribal DDB, Benjamin possesses an entrepreneurial curiosity that has earned him a reputation as an industry ‘trailblazer’. By employing social media tools with keen proficiency Ben helps migrate consumers to new and pre-commoditized landscapes. Ultimately, assisting consumers in best determining opportunities for his clients. Past clients have included adidas, Office Depot, COTY, HBO, Nike, SONY, Sony Ericsson, Vitamin Water, Hertz, AVIS, Applebee’s, Cuervo, Dewars, Russian Standard Vodka, BMS, Sunovion, Orencia, Plavix, Lunesta, Humira, ETS, GRE, TOEFL, PRAXIS, TOEIC and the NRDC.
Ben currently lives in Central New Jersey with his wife Elise, and daughters Rose & Violet. He is a News Hound and a Naturalist who finds inspiration in Humanities roots, and Science Fiction.
[email protected] twitter.com/buckyben facbook.com/buckyben flickr.com/buckyben1
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Adages• Be committed • Have something for people to look at • Users aren’t only interested in value, they like content• Good design & messaging matter• Social Media doesn’t have to be involved to succeed• User reviews and comment engagement work• Maintain a conversation, people listen• Consumers like promotions & sweepstakes• Authenticity• Simplicity• Social media is not free• People trust like-minded strangers• People care as much if not more…in what their peers are saying• You still have a voice…But they validate it