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NOVEMBER 2011–APRIL 2012

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PDUs as you enhance your project management skills—

and acquire new ones in such crucial business areas as

management, leadership, finance, communication and more.

Take the next step toongoing career successwith AMA!

74 seminars offer you PDUs—now including 37 additional courses

AMA has been reviewed and approvedas a provider of project managementtraining by the Project ManagementInstitute (PMI).

This PMI accrediation applies to all seminars in this booklet.

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Table of Contents

PROJECT MANAGEMENT PAGE #

Improving Your Project Management Skills: The Basic forSuccess 18 PDUs 3

Information Technology Project Management 18 PDUs 4Technical Project Management 18 PDUs 4AMA’s Comprehensive Project Management Workshop 35 PDUs 5AMA’s PMP® Prep Express 18 PDUs 5Best Practices for the Multi-Project Managers 12 PDUs 6Project Scope and Requirements Management 12 PDUs 6Managing Projects Using Microsoft Projects® 12 PDUs 7Project Team Leadership: Building Commitment ThroughSuperior Communication 18 PDUs 7

INFORMATION TECHNOLOGY MANAGEMENTProcess Management: Applying Process Mapping to Analyzeand Improve Your Operation 18 PDUs 8

Leadership Skills and Team Development for IT and TechnicalProfessionals 18 PDUs 8

Managing Today’s IT and Technical Professionals 18 PDUs 9Managing a World-Class IT Department 18 PDUs 9

BUSINESS ANALYSISBusiness Analysis Essentials 21 PDUs 10Requirements Development, Documentation, andManagement 28 PDUs 11

Certified Business Analyst Professional (CBAP®) andCertification of Competency in Business Analysis (CCBA™)Exam Prep Boot Camp 36 PDUs 12

ITIL® TRAININGITIL® v3 Foundation 18 PDUs 13ITIL® Service Lifecycle Certification Training 14ITIL® Service Lifecycle: Service Strategy 21 PDUs 14ITIL® Service Lifecycle: Service Design 21 PDUs 15ITIL® Service Lifecycle: Service Transition 21 PDUs 15ITIL® Service Lifecycle: Service Operation 21 PDUs 16ITIL® Service Lifecycle: Continual Service Improvement21 PDUs 16

ITIL® Service Capability Certification Training 17ITIL® Service Capability: Planning, Protection, andOptimization 30 PDUs 17

ITIL® Service Capability: Service Offerings and Agreements30 PDUs 18

ITIL® Service Capability: Release, Control, and Validation30 PDUs 18

ITIL® Service Capability: Operational Support and Analysis30 PDUs 19

ITIL® Service Catalog 21 PDUs 19ITIL® v3: Managing Across the Lifecycle 30 PDUs 20ITIL® In Action 21How to Get Started with ITIL® 12 PDUs 21How to Create an ITIL® Service Desk and IncidentManagement Process 18 PDUs 21

How to Master Problem Management 18 PDUs 21How to Define and Value IT Services 18 PDUs 22How to Measure and Justify IT Services 18 PDUs 22

LEADERSHIP SKILLSDeveloping Executive Leadership 18 PDUs 23Critical Thinking 12 PDUs 24Advanced Leadership Communication Strategies 18 PDUs 25Achieving Leadership Success Through People 18 PDUs 25Leading Virtual and Remote Teams 18 PDUs 26

STRATEGIC PLANNING PAGE #

Strategy Execution: Getting It Done 18 PDUs 26Essentials of Strategic Alliances and Partnership 12 PDUs 27Launching and Managing Strategic Alliances andPartnerships 12 PDUs 27

Fundamentals of Strategic Planning 12 PDUs 28Strategic Planning 18 PDUs 28

INTERPERSONAL SKILLSHow to Communicate with Diplomacy, Tact and Credibility12 PDUs 29

The 7 Habits of Highly Effective People® 3 Day SignatureProgram 18 PDUs 30

Getting Results Without Authority 18 PDUs 31Building Better Work Relationships: New Techniques forResults-Oriented Communications 18 PDUs 32

Managing Emotions in the Workplace: Strategies forSuccess 12 PDUs 32

Communication and Interpersonal Skills 12 PDUs 33Interpersonal Skills for Managers 18 PDUs 33Negotiating to Win 18 PDUs 34Responding to Conflict: Strategies for Improved Communication18 PDUs 34

Communicating Up, Down and Across the Organization 12 PDUs 35Communication Boot Camp 18 PDUs 35Dynamic Listening Skills for Successful Communication 12 PDUs 36

WRITING SKILLSEffective Technical Writing 18 PDUs 36

MANAGEMENT AND SUPERVISORY SKILLSManagement Skills for New Supervisors 18 PDUs 37The 7 Habits of Highly Effective People for Managers®2-Day Workshop 12 PDUs 38

Taking on Greater Responsibility: Step-up Skills forNon-Managers 12 PDUs 39

Managing Chaos: Tools to Set Priorities and Make DecisionsUnder Pressure 12 PDUs 39

Improving Your Managerial Effectiveness 18 PDUs 40

BUSINESS ENHANCEMENT SKILLSHigh-Impact Decision-Making: Reducing Risks, MaximizingResults 12 PDUs 40

Time Management 12 PDUs 41AMA's 5-Day “MBA”Workshop 30 PDUs 42

FINANCE AND ACCOUNTINGFundamentals of Finance and Accounting for Non-FinancialManagers 18 PDUs 43

Fundamentals of Cost Accounting 15 PDUs 44AMA’s Advanced Financial Modeling and ForecastingWorkshop 18 PDUs 45

AMA’s FinanceWorkshop for Non-Financial Executives 24 PDUs 45AMA’s Course on Financial Analysis 18 PDUs 46AMA’s Financial Statement Workshop 12 PDUs 46AMA’s Budgeting Workshop 12 PDUs 47Debits and Credits: How Accounting Really Works 12 PDUs 47

Click on anyseminar titlefor details.

AMA’s Live Online Seminars offer the samehigh-caliber faculty and engaging content as theclassroom seminar—on your desktop.

AMA has been reviewed and approvedas a provider of project managementtraining by the Project ManagementInstitute (PMI).

Global Knowledge is a member of leading industry groups and associationsthat award professional certification credits, enabling it to offer a uniqueblend of certification tracks, delivery method options and value-addedresources to help you reach your certification goals. These seminars arerecognized by industry leaders such as itSMF, IIBA® and PMI®.

PMI accrediation applies to all seminars in this booklet.

PROJECT MANAGEMENT

3

Build a solid foundation of project management knowledge. You willlearn and practice the latest tools and techniques necessary for project managementsuccess. In lectures, discussions and exercises, you’ll cover every aspect of managingprojects. Aligned with the Project Management Institute’s (PMI®) framework, this courseis specifically designed to focus on the practical application of concepts.

BENEFITS OF ATTENDING• Ensure that your projects are set up forsuccess from the start

• Learn the basics for effectively gatheringand documenting requirements

• Understand the role of the projectmanager, business analyst and others inmanaging projects

• Develop an integrated project planincluding realistic scope, schedules, budgetsand risks

• Learn how to track and report on progress• Gain the respect of your project team andbuild credibility with top management

TOPICS COVEREDThe Framework of Project Management• Discussing key concepts, terminology, roles• Defining a “project,” the project triangleand core PM processes

Initiating the Project• Creating a project charter and definingrequirements

• Setting customer, sponsor and teammember expectations

Identifying the Work• Building on the charter and productrequirements

• Identifying and assigning ownership

Estimating the Work• Discussing industry best practices forcreating realistic estimates

Scheduling the Work• Creating network logic diagrams• Producing GANTT charts for project timelines• Determining the critical path andcalculating float

Creating the Budget• Capturing and tracking personnel expenses

Completing the Plan• Components of a project plan• Identifying, assessing and dealing with risks• Acquiring goods and/or services

Executing the Plan• Measuring progress against the plan• Reporting on project status• Managing changes

Closing the Project• Running a “lessons learned” session• Capturing performance informationNote: Updated to reflect A Guide to the ProjectManagement Body of Knowledge (PMBOK® Guide).

WHO SHOULD ATTENDIndividuals who are new to project manage-ment, “accidental” project managers (forwhom PM is a secondary part of their jobs),business analysts, subject-matter experts whocontribute to projects and experienced projectmanagers looking to review current tools,techniques and processes.

Note: IT and other Tech Pros: See seminar#6515, Information Technology ProjectManagement, page 4.

SPECIAL FEATUREThis seminar features fictional case studiesthat allow participants to immediately practicecourse concepts in group exercises. Participantswill create key project documents: businesscase, charter, product requirements, projectplan, status reports and lessons learned.

EXTRAParticipants have access to online blendedlearning components, including a full tool setof integrated PM templates to download forimmediate use after the seminar.

SCHEDULE

Oct. 31-Nov. 2 . Houston, TX . . . . . . . 6503-EMF-01923Nov. 2-4 . . . . . . Atlanta, GA . . . . . . . 6503-EMF-01988Nov. 2-4 . . . . . . Chicago, IL . . . . . . . . 6503-EMF-01927Nov. 2-4 . . . . . . New York, NY. . . . . . 6503-EMF-01925Nov. 7-9 . . . . . . Arlington, VA . . . . . . 6503-EMF-01928Nov. 7-9 . . . . . . Indianapolis, IN . . . . . 6503-EMF-02009Nov. 14-16 . . . . Hartford, CT . . . . . . . 6503-EMF-01931Nov. 16-18 . . . . San Francisco, CA. . . 6503-EMF-01932Nov. 30-Dec. 2 . Dallas, TX . . . . . . . . . 6503-EMF-01934Nov. 30-Dec. 2 . Kansas City, KS . . . . . 6503-EMF-01935Nov. 30-Dec. 2 . Philadelphia, PA . . . . 6503-EMF-01936Dec. 5-7 . . . . . . New York, NY. . . . . . 6503-EMF-01938Dec. 7-9 . . . . . . Arlington, VA . . . . . . 6503-EMF-01939Dec. 12-14 . . . . Boston, MA . . . . . . . 6503-EMF-01940Dec. 12-14 . . . . Chicago, IL . . . . . . . . 6503-EMF-01941Dec. 14-16 . . . . Atlanta, GA . . . . . . . 6503-EMF-01933Dec. 19-21 . . . . San Francisco, CA. . . 6503-EMF-01942Jan. 9-11 . . . . . Arlington, VA . . . . . . 6503-EMF-01943Jan. 18-20 . . . . Atlanta, GA . . . . . . . 6503-EMF-01947Jan. 18-20 . . . . Chicago, IL . . . . . . . . 6503-EMF-01948Jan. 18-20 . . . . New York, NY. . . . . . 6503-EMF-01945Jan. 23-25 . . . . Los Angeles, CA . . . . 6503-EMF-01924Jan. 25-27 . . . . Morristown, NJ . . . . . 6503-EMF-01950Jan. 25-27 . . . . San Francisco, CA. . . 6503-EMF-01952Feb. 1-3 . . . . . . Phoenix, AZ . . . . . . . 6503-EMF-02010Feb. 6-8 . . . . . . San Francisco, CA. . . 6503-EMF-01954Jan. 30-Feb. 1. . Arlington, VA . . . . . . 6503-EMF-01955Feb. 8-10 . . . . . Chicago, IL . . . . . . . . 6503-EMF-01956Feb. 15-17 . . . . Houston, TX . . . . . . . 6503-EMF-01959Feb. 15-17 . . . . New York, NY. . . . . . 6503-EMF-01960March 5-7 . . . . Arlington, VA . . . . . . 6503-EMF-01962March 5-7 . . . . Boston, MA . . . . . . . 6503-EMF-01963March 7-9 . . . . Chicago, IL . . . . . . . . 6503-EMF-01964March 12-14 . . Atlanta, GA . . . . . . . 6503-EMF-01965March 12-14 . . San Francisco, CA. . . 6503-EMF-01966March 19-21 . . New York, NY. . . . . . 6503-EMF-01967March 21-23 . . Dallas, TX . . . . . . . . . 6503-EMF-01968March 28-30 . . Minneapolis, MN . . . 6503-EMF-01969April 2-4 . . . . . . Arlington, VA . . . . . . 6503-EMF-02014April 2-4 . . . . . . Atlanta, GA . . . . . . . 6503-EMF-02015April 9-11 . . . . . New York, NY. . . . . . 6503-EMF-02017April 11-13 . . . . Chicago, IL . . . . . . . . 6503-EMF-02018

To register or for a complete schedule,visit www.amanet.org/6503

3 days/1.8 CEUs/18 PDUs$2,095/AMA Members $1,895AMA Members save $200.

Improving Your Project ManagementSkills: The Basics for Success SEMINAR #6503

Also available as aLive Online Seminar

For additional dates and locations or to register 1-800-262-9699 www.amanet.org • All AMA seminars are GSA approved and can be delivered onsite.

Nov. 28-Dec. 19, 2011 . . . . . 6503-EMF-01971Jan. 23-Feb. 13, 2012 . . . . . . 6503-EMF-01972April 2-23, 2012 . . . . . . . . . . 6503-EMF-02069

1.2 CEUs/12 PDUs$2,095/AMA Members $1,895

LIVE ONLINE SCHEDULEMon. 2-5 pm ET • 4 Lessons

This program has been approved for 18 recertificationcredit hours toward PHR, SPHR and GPHR recertificationthrough the Human Resource Certification Institute(HRCI). For more information about certification or recer-tification, please visit the HRCI homepage atwww.hrci.org

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PROJECT MANAGEMENT

4

Also available as aLive Online

SeminarInformationTechnology ProjectManagement SEMINAR #6515

Master the skills and techniques that can helpmake you a top-notch IT project manager. Fromdefining, planning and executing IS/IT projects to manag-ing critical interfaces with users and vendors, you’ll findyour solutions here. Discover how to optimize IT projectsto bring business/software systems online more quicklyand effectively—whether you work in a traditional water-fall environment or an agile/iterative one.

BENEFITS OF ATTENDING• Correctly initiate projects• Understand the different types of IT/software requirements• Create balanced and predictable plans• Budget more effectively• Maintain control of your projects and deliver quality systemson time

• Use PM (software) tools to improve your efficiency

TOPICS COVERED• Initiating projects: how the software development and projectmanagement processes work together

• Defining project work• Project estimating techniques• Scheduling; creating the budget• Creating and executing a complete plan• Project closure

WHO SHOULD ATTENDIT managers, project managers and team leaders, developers,business analysts, systems analysts, DBAs and project office staff.Technical or nontechnical individuals who are new to IT/softwareproject management and/or experienced individuals wanting arefresher on the latest processes, concepts and thinking.

SCHEDULE

Nov. 7-9 . . . . . . . . . . . Chicago, IL. . . . . . . . . . . . 6515-EMF-01146Nov. 9-11 . . . . . . . . . . San Francisco, CA . . . . . . 6515-EMF-01147Nov. 30-Dec. 2 . . . . . . New York, NY . . . . . . . . . 6515-EMF-01148Dec. 19-21 . . . . . . . . . Arlington, VA . . . . . . . . . . 6515-EMF-01149Jan. 30-Feb. 1 . . . . . . . Chicago, IL. . . . . . . . . . . . 6515-EMF-01152Feb. 6-8 . . . . . . . . . . . New York, NY . . . . . . . . . 6515-EMF-01153



Technical ProjectManagement SEMINAR #4251

A best-selling seminar for managers and teammembers involved in technical project manage-ment! This enriched program gives you three days ofknowledge and practice in managing projects related toR&D, construction, capacity expansion, instrumentationand control, plant outages and other aspects of technicalproject management. Reduce task cycle times to achievethe fast-track results required in the technical field. Andyou’ll be exposed to technical project management termi-nology, codes, conventions and performance standards ofpublic and private sources, such as ISO, ANSI, ASME, IEEEand more.

BENEFITS OF ATTENDING• Apply WBS and network development• Identify potential problems and solve them using troubleshootingtechniques

• Track projects more effectively• Create status reports that show top management wherebudgeting, scheduling and manpower trends are headed

• Cope with tight technical project schedules

TOPICS COVERED• Essentials for leading project teams• Project planning: beginning with scope management• Developing a dynamic project schedule• Establishing a sound estimating process• Components of project planning• Technical project planning methodologies• Monitoring and controlling projects• Project closure

WHO SHOULD ATTENDR&D professionals, engineers (across all specialties), scientists andprincipal investigators, project engineers, facility engineers, plantmanagers and anyone else who administers technical projects.

Note: IT professionals are encouraged to attend Information Technology ProjectManagement (seminar #6515).

SCHEDULE

Nov. 2-4 . . . . . . . . . . . San Francisco, CA . . . . . . 4251-EMF-00493Nov. 14-16 . . . . . . . . . Boston, MA . . . . . . . . . . . 4251-EMF-00502Nov. 28-30 . . . . . . . . . New York, NY . . . . . . . . . 4251-EMF-00496Feb. 13-15 . . . . . . . . . Chicago, IL. . . . . . . . . . . . 4251-EMF-00495Feb. 22-24 . . . . . . . . . Atlanta, GA . . . . . . . . . . . 4251-EMF-00497March 5-7. . . . . . . . . . New York, NY . . . . . . . . . 4251-EMF-00498April 11-13 . . . . . . . . . Arlington, VA . . . . . . . . . . 4251-EMF-00506




Oct. 20-Nov. 10, 2011. . . . . . 6515-EMF-01156March 8-29, 2012 . . . . . . . . . 6515-EMF-01157


LIVE ONLINE SCHEDULEThur. 2-5 pm ET • 4 Lessons



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PROJECT MANAGEMENT

5For additional dates and locations or to register 1-800-262-9699 www.amanet.org • All AMA seminars are GSA approved and can be delivered onsite.

AMA’s PMPPrep ExpressSEMINAR #6590

AMA’s PMP® exam prep seminar has resulted in a100% PMP exam pass rate reported by past atten-dees! This PMP certification exam prep seminar will helpyou prepare for today's more rigorous PMP® exam basedon A Guide to the Project Management Body of Knowl-edge® PMBOK® Guide. You'll cover all the process andknowledge areas including professional responsibilitythrough instruction and testing and increase theprobability of gaining your PMP certification.

BENEFITS OF ATTENDING• A PMP exam prep seminar with access to nearly 600 actualexam questions

• Study under PMP-certified instructors• Online resources including 100 sample questions• Hands-on PMP exam prep through a practice exam of100 questions in class

TOPICS COVERED• PMP certification process…test-taking strategies• Project integration management• Project scope...time...cost...and quality management• Project human resource management• Project communication management• Project risk management• Project procurement management

WHO SHOULD ATTENDProject managers, program managers, and project team leaderswho have experience leading and directing projects and havemet the PMP credential eligibility requirement. See details ofexam requirements at www.amanet.org/6590

SCHEDULE

Nov. 16-18 . . . . . . . . . Arlington, VA . . . . . . . . . . 6590-EMF-00120Dec. 19-21 . . . . . . . . . New York, NY . . . . . . . . . 6590-EMF-00121Jan. 25-27 . . . . . . . . . Boston, MA . . . . . . . . . . . 6590-EMF-00131Feb. 22-24 . . . . . . . . . New York, NY . . . . . . . . . 6590-EMF-00123




SeminarAMA's Comprehensive ProjectManagement WorkshopSEMINAR #6595

In just five days, refresh your PM expertise and charta journey toward PM certification. In this week-longprogram, you’ll examine a complete arsenal of PM competen-cies and methods and learn a common language to commu-nicate and define project needs. In addition, you’ll acquireskills to resolve project issues through an alignment with theGuide to the Project Management Body of Knowledge(PMBOK® Guide).

BENEFITS OF ATTENDING• Learn all aspects of project management from the perspective ofthe PMBOK® Guide

• Acquire necessary prerequisite knowledge to enter a PMP® Exam• Master the 44 competencies outlined in the PMBOK Guide• Learn the techniques of documenting project risks, assumptionsand constraints

• Learn how to develop a WBS and create a project charter• Become skilled in executing, monitoring and controlling the tasksdefined in your project plan

TOPICS COVERED• Examining the project management framework• Initiating, planning, executing and monitoring the project• Identifying the key deliverables of a project using project scopemanagement

• Establishing a project budget and understanding the differentmechanisms used to estimate cost

• Monitoring and controlling the triple constraint: scope, schedule,budget

• Procurement decisions, administrative closure and project summary

WHO SHOULD ATTENDProject managers, program managers and project team leaders whohave several years’ experience initiating, planning and managingprojects and project team members who are interested in enhanc-ing their career by preparing to become certified as a PMP.

SCHEDULE

Oct. 31-Nov. 4 . . . . . . Los Angeles, CA. . . . . . . . 6595-EMF-00062Nov. 7-11 . . . . . . . . . . Chicago, IL. . . . . . . . . . . . 6595-EMF-00057Nov. 14-18 . . . . . . . . . New York, NY . . . . . . . . . 6595-EMF-00058Nov. 28-Dec. 2 . . . . . . San Francisco, CA . . . . . . 6595-EMF-00059Dec. 5-9 . . . . . . . . . . . Morristown, NJ . . . . . . . . 6595-EMF-00071Dec. 12-16 . . . . . . . . . Arlington, VA . . . . . . . . . . 6595-EMF-00060Jan. 23-27 . . . . . . . . . New York, NY . . . . . . . . . 6595-EMF-00072Feb. 6-10 . . . . . . . . . . Arlington, VA . . . . . . . . . . 6595-EMF-00073Feb. 27-Mar. 2 . . . . . . Atlanta, GA . . . . . . . . . . . 6595-EMF-00063March 19-23. . . . . . . . San Francisco, CA . . . . . . 6595-EMF-00091March 26-30. . . . . . . . New York, NY . . . . . . . . . 6595-EMF-00061April 9-13 . . . . . . . . . . Arlington, VA . . . . . . . . . . 6595-EMF-00076



Oct. 31-Nov. 3, 2011. . . . . . . 6590-EMF-00126April 16-19, 2012 . . . . . . . . . 6590-EMF-00144


LIVE ONLINE SCHEDULEMon.-Thurs. 2-5 pm ET • 4 Lessons



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Best Practices for theMulti-Project Manager SEMINAR #6523

Put the best concepts, tools and techniques avail-able for multi-project management to work foryou and your organization! Ace multiple-project as-signments by balancing time and resources. This updatedseminar provides you with examples of best practiceswithin the profession. Learn how to develop a culturefor consistent, standardized Multi-Project Management(MPM) practices, utilize proven metrics for MPM perform-ance and implement innovative tools and techniques forsuccessful completion of multiple projects.

BENEFITS OF ATTENDING• Align work and projects with the strategic direction of theorganization

• Keep projects on track and on budget• Set and maintain priorities• Improve communication on all projects• Increase your effectiveness and efficiency• Determine your organization’s ability to conduct additionalprojects

TOPICS COVERED• Identifying techniques to prioritize projects effectively• How to allocate the necessary resources to projects• Standardizing the approach to project communications• Measuring project metrics• Effectively managing stakeholders• Achieving best practices in multi-project management

WHO SHOULD ATTENDThis seminar is designed for project managers who are working onmultiple projects simultaneously and would like to learn tips andtechniques to improve their effectiveness and efficiency.

SCHEDULE

Nov. 7-8 . . . . . . . . . . . Chicago, IL. . . . . . . . . . . . 6523-EMF-00299Nov. 10-11 . . . . . . . . . Arlington, VA . . . . . . . . . . 6523-EMF-00301Nov. 28-29 . . . . . . . . . San Francisco, CA . . . . . . 6523-EMF-00312Dec. 12-13 . . . . . . . . . New York, NY . . . . . . . . . 6523-EMF-00303Feb. 23-24 . . . . . . . . . Arlington, VA . . . . . . . . . . 6523-EMF-00306March 1-2. . . . . . . . . . New York, NY . . . . . . . . . 6523-EMF-00305March 5-6. . . . . . . . . . Chicago, IL. . . . . . . . . . . . 6523-EMF-00307April 12-13 . . . . . . . . . San Francisco, CA . . . . . . 6523-EMF-00314



Project Scope andRequirements ManagementSEMINAR #6586

Manage project stakeholders and requirements todeliver satisfying solutions to the customer.Weak-nesses and flaws in the scope definition process—includ-ing poor stakeholder analysis and project management—can easily lead to costly and unnecessary project failures.Gathering requirements, managing scope and meetingcustomer expectations are a major part of a projectmanager’s work. Learn how to achieve project success bymastering scope control.

BENEFITS OF ATTENDING• Gain the tools, techniques and templates to manage projectscope and requirements

• Identify project stakeholders and involve them in documentingtheir product or process requirements

• Get commitment on deliverables, schedules and resources• Manage changes and define the ”known unknowns”• Gain early agreement on project scope to avoid scope-creep—or anticipate and manage risks

• Achieve increased customer satisfaction with project deliverablesand effective execution of project

TOPICS COVERED• Why scope management is critical to project success• Setting high-level business objectives; requirements; gatheringtechniques and constraints

• Analyzing the cost/benefit to the organization and customer• User needs analysis for developing preliminary requirements• Project scope planning and verification• Developing the work breakdown structure• Converting requirements into product specs• Project scope control and change management

WHO SHOULD ATTENDProject and program managers, directors and sponsors, as well asPMO managers, team leaders and business analysts.

Note: Attendees should have formal basic PM training.

SCHEDULE

Dec. 1-2 . . . . . . . . . . . New York, NY . . . . . . . . . 6586-EMF-00057April 26-27 . . . . . . . . . Chicago, IL. . . . . . . . . . . . 6586-EMF-00062






www.amanet.org/6523

www.amanet.org/6586

PROJECT MANAGEMENT

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SeminarManaging ProjectsUsing Microsoft®Project SEMINAR #6550

Leave this seminar equipped to use the powerfulMicrosoft Project tool. You’ll get intensive, hands-ontraining and expert instruction, advice and assistance.

BENEFITS OF ATTENDING• Learn to access the project planning and scheduling capabilities• Practice using Microsoft Project on simulated real-life projects• Monitor and control your project using a dynamic schedule• Walk away with customized templates• Return to work with a job aid and sample project cases• Develop an integrated project plan including realistic scope,schedules, budgets and risks

TOPICS COVERED• Examining the data structure: pros and cons• Taking a “tour” of and personalizing your project file• Effectively incorporating data such as work breakdown structure(WBS), tasks, relationships, durations, resources, costs and effortto build a solid project plan

• Producing a dynamic schedule vs. a static schedule• Controlling and monitoring the project• Techniques for tracking and reporting project progress

WHO SHOULD ATTENDProject managers who understand the principles of PM who nowwant to learn to manage projects with a software tool. You shouldbe proficient in the use of other Windows-based software beforecoming to this course.Note: Bring a laptop loaded with Microsoft Office Project Standard orProfessional 2007.

SCHEDULE

Nov. 14-15 . . . . . . . . . Chicago, IL. . . . . . . . . . . . 6550-EMF-00071Dec. 12-13 . . . . . . . . . New York, NY . . . . . . . . . 6550-EMF-00072



Project Team Leadership:Building Commitment ThroughSuperior CommunicationSEMINAR #6585

Create more project successes through enhancedleadership, communication and negotiation skills.Master the skills that can help you build team commit-ment and create a more predictable project environment.

BENEFITS OF ATTENDING• Build high-performance teams that can lead projects tosuccessful implementation

• Keep the team on track through consensus and conflictresolution

• Minimize communication misunderstandings• Prevent team “breakups” by using constructive feedback• Achieve better results through clear, open and honestcommunication and negotiation

• Optimize time, money and resources by putting the rightpeople on the right projects

TOPICS COVERED• The ins and outs of communication skills• Team dynamics: what’s unique about project teams• Conflict management, successful team behaviors• How to delegate• Communicating during project implementation and closure:conveying appreciation, what to do when crisis hits, performancereporting

• Negotiating agreements: a PM’s sources of power• Achieving commitment and creating project successes

WHO SHOULD ATTENDMid- to high-level project and program managers and directors.

SCHEDULE

Nov. 2-4 . . . . . . . . . . . Dallas, TX. . . . . . . . . . . . . 6585-EMF-00135Dec. 5-7 . . . . . . . . . . . New York, NY . . . . . . . . . 6585-EMF-00127Dec. 14-16 . . . . . . . . . Chicago, IL. . . . . . . . . . . . 6585-EMF-00128Feb. 13-15 . . . . . . . . . San Francisco, CA . . . . . . 6585-EMF-00131April 11-13 . . . . . . . . . Chicago, IL. . . . . . . . . . . . 6585-EMF-00139




Jan. 10-24, 2012 . . . . . . . . . . 6550-EMF-00074

.9 CEUs/9 PDUs$1,645/AMA Members $1,495

LIVE ONLINE SCHEDULETues. 2-5 pm ET • 3 Lessons



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www.amanet.org/6550

www.amanet.org/6585

http://www.amanet.org/training/seminars/live-online/Managing-Projects-Using-Microsoft-Project.aspx

INFORMATION TECHNOLOGY MANAGEMENT

8

Leadership Skills andTeam Developmentfor IT and TechnicalProfessionals SEMINAR #2569

Each year, hundreds of professionals gain the“people skills” they need to master the art ofleadership at this powerful seminar. Leaders oftechnical professionals face a substantial challenge: toachieve successful task completion through positive workrelationships. In this highly interactive seminar, you willlearn how to build and lead a team, evaluate your team’sperformance and develop an action plan for continuedleadership success.

BENEFITS OF ATTENDING• Hands-on practice building and leading teams• Maintain team performance during times of change• Manage and resolve team conflict• Develop the skills to manage the day-to-day challenges ofteam leadership

TOPICS COVERED• Technical vs. nontechnical professionals: differences thatimpact the leader’s role

• Various types of teams: functional, cross-functional, self-managed and self-directed—how to vary your leadershipstyle to meet the needs of the team

• Key steps to building high-performance teams• Evaluating individual and team performance• Using discipline, coaching, communication, problem-solvingand authority to better manage your people

WHO SHOULD ATTENDIT and technical professionals, including team leaders, managers,directors and others who want to enhance their team-buildingand leadership skills.

SCHEDULE

Nov. 7-9 . . . . . . . . . . . Arlington, VA . . . . . . . . . . 2569-EMF-00288Dec. 5-7 . . . . . . . . . . . Chicago, IL. . . . . . . . . . . . 2569-EMF-00289Dec. 19-21 . . . . . . . . . New York, NY . . . . . . . . . 2569-EMF-00290Feb. 29-Mar. 2 . . . . . . San Francisco, CA . . . . . . 2569-EMF-00291April 23-25 . . . . . . . . . New York, NY . . . . . . . . . 2569-EMF-00300



Process Management:Applying Process Mappingto Analyze and Improve YourOperation SEMINAR #6531

You can develop the best business strategy andhire the best talent—and still fail. This seminarprovides you with proven tools to successfully implementbusiness improvements including process mapping tech-niques, documentation of standard operating proceduresand value-added vs. non-value-added activity analysis.

BENEFITS OF ATTENDING• Identify process improvement opportunities• Manage bottlenecks to enhance workflow and productivity• Determine if operations should be outsourced• Know where excess inventory can be reduced or eliminated• Achieve more realistic and effective scheduling based onprocess lead-time data

• Know how each process relates to the whole operation

TOPICS COVERED• Critical success factors for process improvement projects• Issues: business process elements, measuring and controllingperformance

• Using project management techniques to improve processes• Process mapping: collecting the data• Analyzing the data and identifying desired improvements• Why standard operating procedures (SOPs) are important• Cultural and organizational issues and barriers

WHO SHOULD ATTENDSenior and mid-level managers responsible for process mappingand process quality improvement; project managers, industrialengineers, IT analysts and VPs of manufacturing.

SCHEDULE

Nov. 9-11 . . . . . . . . . . Arlington, VA . . . . . . . . . . 6531-EMF-00142Dec. 12-14 . . . . . . . . . Chicago, IL. . . . . . . . . . . . 6531-EMF-00143Feb. 6-8 . . . . . . . . . . . San Francisco, CA . . . . . . 6531-EMF-00145March 12-14. . . . . . . . New York, NY . . . . . . . . . 6531-EMF-00144




Seminar


Jan. 10-31, 2012 . . . . . . . . . . 2569-EMF-00295April 3-24, 2012 . . . . . . . . . . 2569-EMF-00305





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www.amanet.org/6531

www.amanet.org/2569

http://www.amanet.org/training/seminars/live-online/Leadership-Skills-and-Team-Development-for-IT-and-Technical-Professionals.aspx

INFORMATION TECHNOLOGY MANAGEMENT

9


SeminarManaging Today’sIT and TechnicalProfessionals SEMINAR #2285

You have the experience and the technical skills.Now add the management know-how to driveresults. Managing technical professionals demands awhole new set of skills. In just three days, you’ll learn howto get your project teams, work groups and task forcesworking together more efficiently and productively.

BENEFITS OF ATTENDING• Understand what drives or motivates technical people• Develop a broader organizational perspective• Learn which combination of best management approachesworks best for your team

• Align the technical professional’s goals with business goals• Analyze performance based on business requirements

TOPICS COVERED• Using the MBTI® Instrument to understand your type and theworking styles of those you manage

• How the characteristics of the “typical” IT and technicalprofessional affects your management actions

• Planning—the foundation of managing technical pros• Communicating, making decisions with technical professionals• Delegating, motivating and coaching• Choosing talented technical professionals• Managing progress and evaluating performance

WHO SHOULD ATTENDIT and technical professionals who have been—or are about to be—promoted to a management position, experienced managers whoare new to the technical environment.

SCHEDULE

Nov. 7-9 . . . . . . . . . . . Chicago, IL. . . . . . . . . . . . 2285-EMF-00451Dec. 12-14 . . . . . . . . . Arlington, VA . . . . . . . . . . 2285-EMF-00462



Managing a World-ClassIT Department SEMINAR #6547

You manage the most critical operation in theorganization. AMA can help. Effectively run the ITdepartment, make good management and technicaldecisions and leverage your resources to support thebusiness and enhance organizational profitability.Operational expertise is key, so 80% of the seminarfocuses on finance and operations while 20% of thecourse is devoted to people skills.*

BENEFITS OF ATTENDING• Help your IT team meet and exceed organizational requirements• Understand what it takes to excel as an IT manager• Acquire budgeting, forecasting and scheduling skills• Recognize the benchmarks and framework of a managementposition in IT

• Learn concepts, processes and documentation necessary forsuperior managerial performance

• Understand the basic principles of project management andbusiness analysis as these professions relate to IT

TOPICS COVERED• Challenges facing IT departments• Influencing peers, direct reports and other employees: makingyour position more powerful

• The IT manager’s job: leading and managing the department andits daily operations

• Developing an IT strategic plan and budget• Linking corporate strategy with IT strategy and implementation• Decision-making tools for best vendor selection• Balancing daily operations with ongoing improvements• Pinpointing weaknesses and improving team performance• Understanding the role of business analysis, project managementconcepts and processes

• Strategies and metrics for measuring IT performance• Responding effectively to industry trends

WHO SHOULD ATTENDIT managers, business analysts, infrastructure managers, databaseadministrators and master IT architects.

*To focus on people skills, consider seminar #2285, Managing Today’s IT andTechnical Professionals, on the left.

SCHEDULE

Dec. 12-14 . . . . . . . . . New York, NY . . . . . . . . . 6547-EMF-00120Feb. 13-15 . . . . . . . . . Arlington, VA . . . . . . . . . . 6547-EMF-00121March 12-14. . . . . . . . Chicago, IL. . . . . . . . . . . . 6547-EMF-00125




Jan. 23-Feb. 13, 2012 . . . . . . 2285-EMF-00457April 2-23, 2012 . . . . . . . . . . 2285-EMF-00468

1.2 CEUs$2,195/AMA Members $1,995




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www.amanet.org/2285

www.amanet.org/6547

http://www.amanet.org/training/seminars/live-online/Managing-Todays-IT-and-Technical-Professionals.aspx

BUSINESS ANALYSIS


Understand the business analyst’s role and responsibilities in asuccessful project. In this introductory seminar, you’ll delve into the role andresponsibilities of the business analyst—the communication link between all businessareas and a critical player in project success. Learn techniques for ensuring project successevery step of the way—from identifying and analyzing potential projects to making surethat the final project product meets the requirements you identified. Through hands-onexercises, you’ll learn to define the scope of work and master requirements—gatheringtechniques that will work for a variety of projects and audiences. You’ll consider theunique needs of customers, stakeholders, and the IT department as you work towardbuilding, documenting, communicating and managing requirements.

BENEFITS OF ATTENDING• Role of the business analyst• Build and evaluate a business case• Plan, manage, analyze, document andcommunicate requirements

• Conduct effective interviews, groupworkshops and questionnaires

• Data mining• Effectively capture and document business rules• Get agreement• Ensure requirements are met

HANDS-ON EXERCISES• Identify business analysis (BA) conceptsand activities in your organization

• Propose project scope based on youranalysis of a business architecture,feasibility study and risk assessment

• Define team roles and work division strategy• Plan requirements activities for a project• Plan scope and requirements changemanagement

• Choose elicitation techniques• Choose techniques to structure, modeland analyze requirements

• Identify project assumptions and constraints• Determine requirements verification andvalidation activities

• Draft a requirements communication plan• Prepare for requirements presentation andsign-off

• Determine solution assessment andvalidation activities

• Compile an individual professional skillsinventory

• Produce an individual professionalgrowth plan

TOPICS COVEREDOverview of Business Analysis• The solutions life cycle• What is business analysis?• Business analysis terminology• International Institute of Business Analysiscourse

• CBAP® certification

Enterprise Analysis• The business architecture• Feasibility studies• Project scope• Business case• Risk assessment• Decision package• Selecting and prioritizing projects

Requirements Planning and Management• Team roles for the project• Work division strategy• Requirements risk approach• Planning considerations• Requirements activities—Selection—Estimation• Requirements scope• Requirements activity• Requirements change management

Requirements Elicitation• Elicit requirements• Techniques—Brainstorming—Document analysis—Focus groups—Interface analysis—Interviews—Observation—Prototyping—Workshop—Reverse engineering—Survey/questionnaire

Requirements Analysis andDocumentation• Requirements package• Business domain model• Analyze user requirements• Analyze functional requirements• Analyze quality of requirements• Assumptions and constraints• Requirements management• Modeling techniques—Data and behavior models

—Process/flow models—Usage models

Requirements Communication• Communication plan

Solution Assessment And ValidationBA FundamentalsCase StudiesExercises

WHO SHOULD ATTENDSystems analysts, business analysts, require-ments analysts, developers, software engineers,IT project managers, project managers, projectanalysts, project leaders, senior project man-agers, team leaders, program managers,testers, and QA specialists.

SCHEDULE

November 7-9 . . . . . . . . . . . . . . . . . . Raleigh, NCNovember 14-16 . . . . . . . . . . . . . . . . Atlanta, GANovember 21-23. . . . . . . . . . . . . . Morristown, NJNovember 28-30 . . . . . . . . . . . . . . . San Jose, CADecember 12-14 . . . . . . . . . . . . . . . . Houston, TXDecember 19-21 . . . . . . . . . . . . . . . . . . Dallas, TXJanuary 2-4 . . . . . . . . . . . . . . . . . . . Arlington, VAJanuary 9-11 . . . . . . . . . . . . . . . . . . . . Chicago, ILJanuary 16-18 . . . . . . . . . . . . . . . Los Angeles, CAFebruary 6-8 . . . . . . . . . . . . . . . . . . . . Orlando, FLFebruary 20-22. . . . . . . . . . . . . . . . . . Atlanta, GAFebruary 27-29. . . . . . . . . . . . . . . . . . Boston, MAMarch 12-14 . . . . . . . . . . . . . . . . . . . . . Dallas, TXMarch 19-21. . . . . . . . . . . . . . . . . . New York, NYMarch 26-28. . . . . . . . . . . . . . . . . . . San Jose, CA


3 days/21 PDUs/21 CDUs$1,995

Business Analysis Essentials SEMINAR #72919Also available as aLive Online Seminar


21 PDUs/21 CDUs/$1,795 • Four 6-hour Lessons

Feb. 27-Mar. 1, 2012

LIVE ONLINE SCHEDULEMon.-Thurs. 11 am-5 pm ET

CLICKHERETO

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Global Knowledge is a member of leading industry groups and associations thataward professional certification credits, enabling it to offer a unique blend ofcertification tracks, delivery method options and value-added resources to helpyou reach your certification goals. These seminars are recognized by industryleaders such as itSMF, IIBA® and PMI®.

www.amanet.org/72919

http://www.amanet.org/training/seminars/live-online/Business-Analysis-Essentials.aspx

BUSINESS ANALYSIS


Develop effective requirements that meet business and stakeholderobjectives. Numerous studies have concluded that failure to effectively develop anddocument project requirements is directly related to project failure. By following thelogical methodology for the requirements process presented in this seminar, you’ll learnto develop and write effective requirements, including business objectives as well asbusiness, stakeholder, and solution requirements. By working through the requirementsprocess using various elicitation techniques, you’ll discover the importance of and typesof requirements, best practices for writing requirements, steps for sign-off, andmanagement of the requirements baseline.

BENEFITS OF ATTENDING• Types of requirements including business,stakeholder, functional, nonfunctional, andtransition requirements

• Elicitation techniques including theiradvantages and disadvantages for thevarious requirements stakeholders

• Analysis and modeling of requirements• Types of requirement documents• Best practices for requirements writing• How to avoid requirements writing pitfalls• Steps for requirements verification,validation, and sign-off

• Requirements management processesincluding data management, tracing, andchange management

HANDS-ON EXERCISES• Document the current environment andproposed scope for case study

• Create charter and ID team• Identify stakeholders for case study• Case study: create elicitation plan, createinterview event, create workshop event

• Case study: modeling functional requirementsuse case diagrams, data modelingerd

• Develop requirements document templates• Develop requirements change flowchart• Critique and make improvements to a casestudy requirements document

TOPICS COVEREDRequirements Issues and Impacts• Issues from poor requirements processes• CBAP® review• Requirements definition• Requirements problems classexercise/brainstorm

Foundations of Requirements• Types of requirements• Business vs. technical communications• Requirements approaches• Product and project life cycles• Role of business analyst (IIBA view)• The requirements process

Defining the Product Scope• Enterprise analysis overview• What scope is• The business case• Use cases to describe current environmentand proposed scope

Requirements Communication Planning• The requirements communications plan• Requirements conflicts• The requirements package

Requirements Planning: The RequirementsCharter• The requirements charter• The requirements team

Requirements Planning: Sources• Stakeholder types• Identifying stakeholders• Analyzing stakeholders for requirements

Requirements Elicitation• Techniques• Creating an elicitation archive• Elicitation plan

Requirements Analysis• Functional requirements• Non-functional requirements• Constraints• Modeling techniques—UML techniques—Data modeling

Requirements Sign-Off• The requirements baseline• Review meetings• The sign-off process

Writing the Requirements Document• Technical writing practices• Good requirements writing practices• Requirements writing pitfalls and mistakes• Requirements document enhancements• Writing functional and non-functionalrequirements

• Writing assumptions and constraints• Organizing the requirements document

Requirements Management• Managing throughout the product life cycle• Components of requirements management• The change process• Traceability• Requirements/configuration managementsystems

• Requirements attributes—brainstorm

WHO SHOULD ATTENDSystems analysts, business analysts, require-ments analysts, developers, software engineers,IT project managers, project managers, projectanalysts, project leaders, senior project man-agers, team leaders, program managers,testers, and QA specialists.

Prerequisite: Seminar #72919, BusinessAnalysis Essentials, page 10.

SCHEDULE

November 8-11. . . . . . . . . . . . . . . Morristown, NJNovember 15-18. . . . . . . . . . . . . . . New York, NYNov. 29-Dec. 2. . . . . . . . . . . . . . . . . . Houston, TXDecember 13-16 . . . . . . . . . . . . . . . Arlington, VAJanuary 2-5 . . . . . . . . . . . . . . . . . . . . Atlanta, GAJanuary 23-26 . . . . . . . . . . . . . . . . . . . Chicago, ILJan. 30-Feb. 2. . . . . . . . . . . . . . . . . . . Raleigh, NCFebruary 13-16 . . . . . . . . . . . . . . . . . San Jose, CAFeb. 27-Mar. 1 . . . . . . . . . . . . . . . . . Arlington, VAMarch 5-8 . . . . . . . . . . . . . . . . . . . . . Boston, MAMarch 26-29. . . . . . . . . . . . . . . . . . New York, NY



Requirements Development, Documentationand Management SEMINAR #72964



28 PDUs/28 CDUs/$2,195 • Five 6-hour Lessons

November 7-11, 2011 February 6-10, 2012

LIVE ONLINE SCHEDULEMon.-Fri. 11 am-5 pm ET

CLICKHERETO

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http://www.amanet.org/training/seminars/live-online/Requirements-Development-Documentation-and-Management.aspx

BUSINESS ANALYSIS


Accelerate your readiness for the CBAP and CCBA exams. Gain theessential information you need to prepare for and pass the Certified Business AnalystProfessional™ (CBAP®) or Certification of Competency in Business Analysis™ (CCBA™)exam. This Boot Camp focuses on the Business Analysis Body of Knowledge® (BABOK®)areas specifically covered in both exams. You’ll take practice exercises and quizzes andlearn study and test-taking tips using IIBA terminology.

This interactive seminar includes:• CBAP and CCBA exam prep study guide• Exercises throughout to reinforceCBAP and CCBA exam concepts

• Handy reference charts• Exercises to increase memory recall• Optional custom-created flash cards

BENEFITS OF ATTENDING

• Prepare to take the CBAP and CCBA exams• Learn BABOK terms, definitions andprocesses

• Master test-taking techniques• Discover styles and types of questionsfound on the CBAP and CCBA exams

TOPICS COVEREDIntroduction• CBAP And CCBA exam• Requirements• Exam questions• Exam-taking tips• Assessment quiz

BABOK Foundation• BABOK definitions• Knowledge areas• Underlying fundamentals

BA Six Knowledge Areas• Planning and monitoring• Elicitation• Enterprise analysis• Solution assessment and validation• Requirements management andcommunication

• Requirements analysis

Enterprise Analysis• Overview of enterprise analysis• Summary exercise• Practice test

Requirements Planning and Management• Overview of requirements planning andmanagement

• Summary exercise• Practice test

Requirements Elicitation• Overview of requirements elicitation• Summary exercise• Practice exercises• Practice test

Requirements Analysis and Documenta-tion• Overview of requirements analysis anddocumentation


Requirements Communication• Overview of requirements communication• Summary exercise• Practice test

Solution Assessment and Validation• Overview of solution assessment andvalidation


Underlying Fundamentals• Overview of underlying fundamentals• Communication skills• Leadership skills• Problem-solving skills• Business knowledge• Information technology knowledge• Summary exercise• Practice test

WHO SHOULD ATTENDSystems analysts, business analysts, IT projectmanagers, associate project managers, projectmanagers, project coordinators, project ana-lysts, project leaders, senior project managers,team leaders, product managers and programmanagers seeking CBAP or CCBA certification.

CCBA certification designates business analysis(BA) practitioners who have developed essentialBA skills and have at least 3,750 hours ofhands-on BA experience.

CBAP certification designates BA practitionerswho have extensive business analysis experi-ence. With at least 7,500 hours of hands-onBA experience, CBAP recipients are the seniormembers of the BA community.

SCHEDULE

November 8-11. . . . . . . . . . . . . . . Morristown, NJNov. 29-Dec. 2. . . . . . . . . . . . . . . . . . . . Dallas, TXDecember 13-16. . . . . . . . . . . . . . . New York, NYDecember 19-22 . . . . . . . . . . . . . . . . Boston, MAJanuary 9-12 . . . . . . . . . . . . . . . . . . Arlington, VAJan. 30-Feb. 2 . . . . . . . . . . . . . . . Los Angeles, CAFebruary 13-16 . . . . . . . . . . . . . . . . . . Orlando, FLFebruary 20-23. . . . . . . . . . . . . . . . . . Atlanta, GAMarch 5-8 . . . . . . . . . . . . . . . . . . . . . Raleigh, NCMarch 12-15. . . . . . . . . . . . . . . . . . . San Jose, CAMarch 26-29 . . . . . . . . . . . . . . . . . . . Houston, TX



Certified Business Analyst Professional (CBAP®)and Certification of Competency in Business Analysis(CCBA™) Exam Prep Boot Camp SEMINAR #72922 Also available as a

Live Online Seminar


36 PDUs/36 CDUs/$2,595 • Five 8.5-hour Lessons

March 26-30, 2012

LIVE ONLINE SCHEDULEMon.-Fri. 11 am-7:30 pm ET

CLICKHERETO

REGISTER



http://www.amanet.org/training/seminars/live-online/Certified-Business-Analyst-Professional-and-Certification-of-Business-Analysis-Exam-Prep-Boot-Camp.aspx


ITIL TRAINING

Learn about process improvements, benefits and challenges of ITILv3, and get your ITIL v3 Foundation certification. In this exciting anddynamic seminar, you will get an introduction to the lifecycle of managing IT servicesto deliver to business expectations. Using an engaging case study, you’ll learn the coredisciplines of ITIL best practices. Upon completing this seminar, you’ll be well positionedto successfully complete the associated ITIL exam required for entry into the futureITIL v3 intermediate-level training seminars.

ITIL v3 covers five core disciplines:• Service Strategy• Service Design• Service Transition

• Service Operations• Continual Service Improvements

These disciplines represent a service lifecycleframework that further enhances alignmentto the business while demonstratingbusiness value and ROI and enabling IT tosolve specific operational needs.

This seminar includes handouts andreferences useful after the class, as well aspractice sessions, quizzes, exam strategiesand test-taking tips. The one-hour ITIL v3Foundation exam will be offered on thelast day at 3:30 p.m.


• Key concepts of ITIL• Important principles for improving IToperations

• Vital processes and functions• Practical guidance for applying ITIL toeveryday IT situations

• How to align with business, control costs,and improve IT service quality

TOPICS COVEREDService Management Defined• IT services and what they really do• How IT services deliver value to customers• Value and importance of IT servicemanagement

ITIL Introduction• Good practices• Ease ITIL adoption• ITIL qualification scheme, bodies andcertifications

Service Operation• Effectively and efficiently deliver supportservices

• Ensure value to customer and serviceprovider

• Maintain stability while allowing for change• Organize to improve IT support tocustomers

Continual Service Improvement• Create and maintain value for customers• Importance of better design, introductionand operation of services

• Improving service quality, businesscontinuity, and IT efficiency

• Link improvement efforts to strategy,design and transition

Service Strategy• Design, develop and implement servicemanagement

• Service management as a strategic asset• Setting objectives and expectations• Identify and select prioritizationopportunities

Service Design• Design and develop services• Develop processes• Design principles and methods• Convert strategy into services

Service Transition• Develop and improve capabilities• Improved methods for transitioning newand changed services into operation

• Manage the complexity related to changes• Prevent undesired results while enablinginnovation

Exam-Taking Tips• Important techniques to help you pass yourexam

Practice Exams• In-class and take-home exam preparation

WHO SHOULD ATTENDAnyone seeking ITIL Foundation certificationand everyone interested in aligning IT with busi-ness, controlling or reducing IT costs, improvingIT service quality and balancing IT resources inthe most effective manner. All IT professionals,IT project managers, IT managers, IT project orteam members, coordinators, network opera-tors, business process analysts, IT architects,

consultants, systems integrators, help deskmanagers and staff, planners, managed serviceproviders, outsourcers, application developersand other IT-related positions.

Prerequisite: Familiarity with IT terminology andIT-related work experience are recommended.

Certification: ITIL v3 Foundation Certificate

SCHEDULE

November 7-9 . . . . . . . . . . . . . . . . . . Boston, MANovember 7-9. . . . . . . . . . . . . . . . Morristown, NJNovember 7-9 . . . . . . . . . . . . . . . . . San Jose, CANovember 14-16 . . . . . . . . . . . . . . . Arlington, VANovember 14-16 . . . . . . . . . . . . . . . . . Austin, TXNovember 14-16. . . . . . . . . . . . . . Indianapolis, INNovember 28-30 . . . . . . . . . . . . . . . . . Chicago, ILNovember 28-30 . . . . . . . . . . . . . . . . . Dublin, OHNovember 28-30. . . . . . . . . . . . . . . New York, NYNovember 28-30 . . . . . . . . . . . St. Louis Park, MNDecember 5-7 . . . . . . . . . . . . . . . . . Arlington, VADecember 5-7 . . . . . . . . . . . . . . . . . . Phoenix, AZDecember 5-7 . . . . . . . . . . . . . . . Sacramento, CADecember 12-14 . . . . . . . . . . . . . . . . Raleigh, NCDecember 12-14 . . . . . . . . . . . . Ft. Lauderdale, FLDecember 12-14 . . . . . . . . . . . . . Los Angeles, CADecember 19-21 . . . . . . . . . . . . . . . Arlington, VADecember 19-21 . . . . . . . . . . . . . Philadelphia, PADecember 19-21 . . . . . . . . . . . . . . . . Portland, ORJanuary 2-4 . . . . . . . . . . . . . . . . . . . . Atlanta, GAJanuary 2-4 . . . . . . . . . . . . . . . . . . Columbia, MDJanuary 2-4 . . . . . . . . . . . . . . . . . . . . . . Dallas, TXJanuary 9-11 . . . . . . . . . . . . . . . . . . Arlington, VAJanuary 9-11. . . . . . . . . . . . . . . . . . . San Jose, CAJanuary 9-11 . . . . . . . . . . . . . . . . . Morristown, NJJanuary 16-18 . . . . . . . . . . . . . Virginia Beach, VAJanuary 16-18. . . . . . . . . . . . . . . . . . Herndon, VAJanuary 16-18 . . . . . . . . . . . . . . . . . . . Denver, COJanuary 23-25 . . . . . . . . . . . . . . . . . . Houston, TXJanuary 23-25. . . . . . . . . . . . . . . . . . . Orlando, FL


3 days/18 PDUs$2,195

ITIL® v3 Foundation SEMINAR #72975



November 7-11, 2011Nov. 28-Dec. 2, 2011January 2-6, 2012

February 6-10, 2012March 12-16, 2012

LIVE ONLINE SCHEDULEMon.-Fri. 1-5 pm ET

CLICKHERETO

REGISTER

18 PDUs/$1,995 • Five 4-hour Lessons



http://www.amanet.org/training/seminars/live-online/ITIL-v3-Foundation.aspx

Service Catalog1.5 credits

Change Analyst1.5 credits

Capability Modules4 credits each

Service Strategy

Service Design

Service Transition

Service Operation

Continual Service Improvement

Lifecycle Modules3 credits each

ITIL Master

ITIL Expert

Managing Across the Lifecycle5 credits

Service Strategy

Service Design

Service Transition

Service Operation



ITIL v3 Foundation2 credits

ITIL v3 Foundation Bridge.5 credit

22 Credits Required

ITIL v2 Foundation Certificate

Prerequisite




ITIL Master

ITIL Expert


Service Strategy

Service Design

Service Transition

Service Operation





22 Credits RequiredCredits Requ


Prerequisite

Service Strategy

Service Design

Service Transition

Service Operation



Operational Support & Analysis

Planning, Protection & Optimization

Release, Control & Validation

Service Offerings & Agreements

ITIL TRAINING


ITIL® Service Lifecycle:Service Strategy SEMINAR #72719

In this seminar, you will be immersed in the over-all concepts, processes, policies and methodsassociated with the Service Strategy phase of theService Lifecycle. You’ll focus on managing and con-trolling the activities and techniques within the ServiceStrategy stage, not the detail of each of the supportingprocesses. This seminar is designed using an engagingscenario-based approach to learning the core disciplinesof ITIL best practices, and it positions you to successfullycomplete the associated exam, which is offered on thelast day at 3:30 p.m.

TOPICS COVERED• Service Management as a practice and Service Strategy principles,purpose and objective

• How all Service Strategy processes interact with other ServiceLifecycle processes

• Activities, methods and functions used in each of the ServiceStrategy processes

• Roles and responsibilities within Service Strategy and the activitiesand functions to achieve operational excellence

• How to measure Service Strategy performance• Technology and implementation requirements in support ofService Strategy

• Challenges, critical success factors and risks related with ServiceStrategy

SCHEDULE

November 7-9 . . . . . . . . . . . . . . New York, NYNovember 14-16 . . . . . . . . . . . . Chicago, ILNovember 28-30 . . . . . . . . . . . . Dallas, TXDecember 19-21 . . . . . . . . . . . . Morristown, NJJan. 30-Feb. 1 . . . . . . . . . . . . . . Arlington, VAFebruary 6-8 . . . . . . . . . . . . . . . Atlanta, GAMarch 5-7 . . . . . . . . . . . . . . . . . New York, NYMarch 12-14 . . . . . . . . . . . . . . . Raleigh, NCMarch 19-21 . . . . . . . . . . . . . . . Chicago, ILMarch 26-28 . . . . . . . . . . . . . . . Dallas, TX



ITIL® Service LifecycleCertification TrainingAfter earning your ITIL Foundation certification, you canspecialize your expertise at the Intermediate ITIL Level.You can even work your way through the IntermediateLevel to achieve ITIL Expert certification. The ITIL Inter-mediate Level offers two education paths: ServiceLifecycle, which is management-focused, and ServiceCapability, which is process-focused. You may take asfew or as many ITIL Intermediate courses and earnqualifications as you wish, building a portfolio of certifi-cations tailored to your requirements and interests.

The five ITIL Service Lifecycle phases lay the foundation forthe ITIL Service Lifecycle certification series, which consists offive modules:

• Service Strategy• Service Design• Service Transition• Service Operation• Continual Service Improvement

The ITIL Service Lifecycle seminars are ideal for those in man-agement or leadership roles who need to understand themanagement and coordination of the ITIL practice areas. Aswell, the courses will benefit those wishing to comprehendthe justification for investing in IT services.

In Service Lifecycle certification training, you will be immersedin the overall concepts, processes, policies and methods asso-ciated with the phases of the Service Lifecycle. You will covermanagement and control of the activities and techniqueswithin each phase. The training uses an engaging, scenario-based approach to learning the core disciplines of the ITIL bestpractices, and they position you to successfully complete theassociated exams offered on the last day of each course.Note: ITIL v3 Foundation certification is required to take theService Lifecycle exams.


Seminar

Global Knowledge is a member of leading industrygroups and associations that award professionalcertification credits, enabling it to offer a uniqueblend of certification tracks, delivery method optionsand value-added resources to help you reach yourcertification goals. These seminars are recognizedby industry leaders such as itSMF, IIBA® and PMI®.


October 24-28, 2011 January 23-27, 2012


21 PDUs/$2,195 • Five 5-hour Lessons CLICKHERETO

REGISTER


http://www.amanet.org/training/seminars/live-online/ITIL-Service-Lifecycle-Service-Strategy.aspx

ITIL TRAINING


ITIL® Service Lifecycle:Service Design SEMINAR #72720

In this seminar, you will be immersed in the over-all concepts, processes, policies and methodsassociated with the Service Design phase of theService Lifecycle. You will cover management andcontrol of the activities and techniques within the ServiceDesign stage, not the detail of each of the supportingprocesses. This seminar is designed using an engagingscenario-based approach to learning the core disciplinesof the ITIL best practices, and it positions you to success-fully complete the associated exam, which is offered onthe last day at 3:30 p.m.

TOPICS COVERED• Service Management as a practice and Service Design principles,purpose and objective

• How all Service Design processes interact with other ServiceLifecycle processes

• The sub-processes, activities, methods and functions used ineach of the Service Design processes

• Roles and responsibilities within Service Design and the activitiesand functions to achieve operational excellence

• How to measure Service Design performance• Technology and implementation requirements in support ofService Design

• Challenges, critical success factors and risks related with Service Design

SCHEDULE

Oct. 31-Nov. 2 . . . . . . . . . . . . . . Los Angeles, CANovember 7-9 . . . . . . . . . . . . . . Atlanta, GANovember 14-16 . . . . . . . . . . . . Dallas, TXNovember 28-30 . . . . . . . . . . . . Chicago, ILDecember 5-7 . . . . . . . . . . . . . . New York, NYDecember 12-14 . . . . . . . . . . . . Orlando, FLJanuary 2-4 . . . . . . . . . . . . . . . . San Jose, CAJanuary 16-18 . . . . . . . . . . . . . . Boston, MAJanuary 23-25 . . . . . . . . . . . . . . Arlington, VAMarch 5-7 . . . . . . . . . . . . . . . . . Chicago, ILMarch 19-21 . . . . . . . . . . . . . . . Atlanta, GAMarch 26-28 . . . . . . . . . . . . . . . Dallas, TX




Seminar ITIL® Service Lifecycle:Service Transition SEMINAR #72721

In this seminar, you will be immersed in the over-all concepts, processes, policies and methodsassociated with the Service Transition phase ofthe Service Lifecycle. You’ll focus on Service Transitionpurpose, principles, processes, activities, functions, tech-nology and implementation considerations. Using anengaging case study-based approach, you’ll learn thecore disciplines of ITIL and you’ll prepare to successfullycomplete the associated exam. The exam will be offeredon the last day at 3:30 pm.

TOPICS COVERED• Importance of Service Management as a practice conceptand Service Transition principals, purpose and objectives

• How all processes in ITIL Service Transition interact with otherService Lifecycle Processes

• Sub-processes, activities, methods and functions used in eachof the ITIL Service Transition processes

• Roles and responsibilities within ITIL Service Transition and theactivities and functions to achieve operational excellence

• How to measure ITIL Service Transition• Technology and implementation considerations surroundingITIL Service Transition

• Challenges, critical success factors and risks associated withITIL Service Transition

SCHEDULE

November 14-16 . . . . . . . . . . . . Los Angeles, CADecember 5-7 . . . . . . . . . . . . . . Houston, TXDecember 12-14 . . . . . . . . . . . . Dallas, TXDecember 20-22 . . . . . . . . . . . . Chicago, ILJanuary 2-4 . . . . . . . . . . . . . . . . New York, NYJanuary 16-18 . . . . . . . . . . . . . . Arlington, VAJanuary 23-25 . . . . . . . . . . . . . . Atlanta, GAFebruary 6-8 . . . . . . . . . . . . . . . Boston, MAFebruary 13-15 . . . . . . . . . . . . . Raleigh, NCMarch 5-7 . . . . . . . . . . . . . . . . . San Jose, CAMarch 19-21 . . . . . . . . . . . . . . . Orlando, FL




Seminar





December 5-9, 2011 March 5-9, 2012



REGISTER

December 19-23, 2011 March 19-23, 2012



REGISTER



http://www.amanet.org/training/seminars/live-online/ITIL-Service-Lifecycle-Service-Design.aspx

http://www.amanet.org/training/seminars/live-online/ITIL-Service-Lifecycle-Service-Transition.aspx

ITIL TRAINING


ITIL® Service Lifecycle:Service Operation SEMINAR #72722

In this seminar, you will be immersed in the overallconcepts, processes, policies and methods associ-ated with the Service Operation phase of the Serv-ice Lifecycle. You’ll focus on Service Operation purpose,principles, processes, activities, functions, enabling technol-ogy and implementation considerations. This seminar usesan engaging case study-based approach to learning thecore disciplines of the ITIL best practices, and it positionsyou to successfully complete the associated exam. Theexam will be offered on the last day at 3:30 p.m.

The main process focus areas of this seminar include:• Incident Management• Problem Management• Request Fulfillment and Access Management

SCHEDULE

Oct. 31-Nov. 2 . . . . . . . . . . . . . . Houston, TXNovember 7-9 . . . . . . . . . . . . . . Arlington, VANovember 14-16 . . . . . . . . . . . . Raleigh, NCNovember 28-30 . . . . . . . . . . . . Atlanta, GADecember 12-14 . . . . . . . . . . . . San Jose, CADecember 19-21 . . . . . . . . . . . . Dallas, TXJanuary 9-11 . . . . . . . . . . . . . . . Los Angeles, CAJan. 30-Feb. 1 . . . . . . . . . . . . . . New York, NYFebruary 13-15 . . . . . . . . . . . . . Chicago, ILFebruary 27-29 . . . . . . . . . . . . . Arlington, VAMarch 5-7 . . . . . . . . . . . . . . . . . Orlando, FLMarch 19-21 . . . . . . . . . . . . . . . Atlanta, GAMarch 26-28 . . . . . . . . . . . . . . . Boston, MA




Seminar ITIL® Service Lifecycle:Continual ServiceImprovement SEMINAR #72723

In this seminar, you will be immersed in the overallconcepts, processes, policies and methods associ-ated with the Continual Service Improvement (CSI)phase of the Service Lifecycle. The seminar covers themanagement and control of the activities and techniqueswithin the CSI stage, not the detail of each of the support-ing processes. This seminar is designed using an engagingscenario-based approach to learning the core disciplines ofthe ITIL best practice, and it positions you to successfullycomplete the associated exam, which is offered on the lastday at 3:30 p.m.

TOPICS COVERED• Service Management as a practice and CSI principles, purpose,and objective

• How all CSI processes interact with other Service Lifecycleprocesses

• The sub-processes, activities, methods and functions used ineach of the CSI processes

• Roles and responsibilities within CSI and the activities andfunctions to achieve operational excellence

• How to measure CSI performance• Technology and implementation requirements in support of CSI• The challenges, critical success factors and risks related with CSI

SCHEDULE

Oct. 31-Nov. 2 . . . . . . . . . . . . . . Dallas, TXNovember 14-16 . . . . . . . . . . . . Arlington, VANovember 28-30 . . . . . . . . . . . . Los Angeles, CADecember 5-7 . . . . . . . . . . . . . . San Jose, CADecember 19-21 . . . . . . . . . . . . Houston, TXJanuary 9-11 . . . . . . . . . . . . . . . Boston, MAJanuary 16-18 . . . . . . . . . . . . . . Atlanta, GAJan. 30-Feb. 1 . . . . . . . . . . . . . . Orlando, FLFebruary 6-8 . . . . . . . . . . . . . . . Arlington, VAFebruary 13-15 . . . . . . . . . . . . . New York, NYFebruary 20-22 . . . . . . . . . . . . . Chicago, ILFebruary 27-29 . . . . . . . . . . . . . Dallas, TX




Seminar


CLICK HERE TOREGISTERGlobal Knowledge is a member of leading industry

groups and associations that award professionalcertification credits, enabling it to offer a uniqueblend of certification tracks, delivery method optionsand value-added resources to help you reach yourcertification goals. These seminars are recognizedby industry leaders such as itSMF, IIBA® and PMI®.


Oct. 31-Nov. 4, 2011 January 16-20, 2012



REGISTER

November 14-18, 2011December 19-23, 2011

February 20-24, 2012


21 PDUs/$2,195 • Five 5-hour LessonsCLICKHERETO

REGISTER



http://www.amanet.org/training/seminars/live-online/ITIL-Service-Lifecycle-Service-Operation.aspx

http://www.amanet.org/training/seminars/live-online/ITIL-Service-Lifecycle-Continual-Service-Improvement.aspx




Service Strategy

Service Design

Service Transition

Service Operation



ITIL Master

ITIL Expert


Service Strategy

Service Design

Service Transition

Service Operation





22 Credits Required


Prerequisite




ITIL Master

ITIL Expert


Service Strategy

Service Design

Service Transition

Service Operation





22 Credits RequiredCredits Requ


Prerequisite

Service Strategy

Service Design

Service Transition

Service Operation



Operational Support & Analysis

Planning, Protection & Optimization

Release, Control & Validation

Service Offerings & Agreements

ITIL® Service CapabilityCertification TrainingThe ITIL Service Capability stream consists of fourcertifications, or qualifications, that focus on specificphases of the ITIL Service Lifecycle, with emphasis onprocess activities and their execution and use. TheService Capability seminars deliver specializedknowledge on functions, roles and responsibilities,cluster grouping activities, and implementation.

The four ITIL Service Capability phases lay the foundation forthe ITIL Capability Lifecycle certification series, which consistsof five modules:

• Planning, Protection and Optimization• Service Offerings and Agreements• Release, Control and Validation• Operational Support and Analysis

If your job role focuses on one area of ITIL or you need de-tailed process-level knowledge, the Service Capability qualifi-cations are for you. They are also appropriate if you want toachieve ITIL v3 Expert status to exhibit a balanced and well-rounded understanding of ITIL best practices.

In each of our Service Capability offerings you will be im-mersed in the practical aspects of the ITIL Service Lifecycleand the processes associated with each aspect of Service Ca-pability.

You will focus on the operational-level process activities andsupporting methods and approaches to executing theseprocesses in a practical, hands-on learning environment.Using an engaging, scenario-based approach to learning thecore disciplines of ITIL best practices, you will learn to applythe practices throughout the Service Management Lifecycle.The training positions you to successfully complete the asso-ciated exams offered on the last day.Note: ITIL v3 Foundation certification is required to take theService Capability qualification exams.

ITIL CERTIFICATION TRAINING


ITIL® Service Capability:Planning, Protection andOptimization SEMINAR #72724

In this seminar, you will be immersed in the practicalaspects of the ITIL v3 Service Lifecycle and processesassociated with the Planning, Protection, and Opti-mization of services and service delivery. You willfocus on the operational-level process activities and support-ing methods and approaches to executing these processes ina practical, hands-on learning environment. This training isintended to enable certificate holders to apply the practicesthroughout the Service Management Lifecycle. This seminaris designed using an engaging scenario-based approach tolearning the core disciplines of the ITIL best practices, and itpositions you to successfully complete the associated exam,which is offered on the last day at 3:30 p.m.

The main process and function focus areas include:• Capacity Management• Availability Management• Service Continuity Management• Security Management• Demand Management• Risk Management

SCHEDULE

November 7-11 . . . . . . . . . . . . . Orlando, FLNovember 14-18 . . . . . . . . . . . . New York, NYDecember 5-9 . . . . . . . . . . . . . . Morristown, NJDecember 12-16 . . . . . . . . . . . . Atlanta, GADecember 19-23 . . . . . . . . . . . . Arlington, VAJanuary 9-13 . . . . . . . . . . . . . . . Raleigh, NCJanuary 16-20 . . . . . . . . . . . . . . Houston, TXJanuary 23-27 . . . . . . . . . . . . . . San Jose, CAJan. 30-Feb. 3 . . . . . . . . . . . . . . Dallas, TXFebruary 6-10 . . . . . . . . . . . . . . Los Angeles, CAFebruary 13-17 . . . . . . . . . . . . . Chicago, ILMarch 12-16 . . . . . . . . . . . . . . . New York, NYMarch 26-30 . . . . . . . . . . . . . . . Arlington, VA




Seminar



December 12-19, 2011 March 12-19, 2012


30 PDUs/$2,595 • Eight 5-hour Lessons CLICKHERETO

REGISTER


http://www.amanet.org/training/seminars/live-online/ITIL-Service-Capability-Planning-Protection-and-Optimization.aspx

ITIL TRAINING


ITIL® Service Capability:Release, Control andValidation SEMINAR #72726

This seminar will immerse you in the practical as-pects of the ITIL v3 Service Lifecycle and processesassociated with the Release, Control, and Validationof services and service delivery. The main focus of thisseminar is on the operational-level process activities andsupporting methods and approaches to executing theseprocesses in a practical, hands-on learning environment. Thisseminar uses an engaging case study-based approach, al-lowing you to learn the core disciplines of ITIL best practicesand to be positioned to successfully complete the associatedexam. The exam will be offered on the last day at 3:30 p.m.

The main process focus areas include:• Change Management• Service Release and Deployment Management• Service Asset and Configuration Management• Service Validation and Testing• Knowledge Management• Request Fulfillment• Service Evaluation

SCHEDULE

Oct. 31-Nov. 4 . . . . . . . . . . . . . . New York, NYNovember 7-11 . . . . . . . . . . . . . Los Angeles, CANovember 14-18 . . . . . . . . . . . . Houston, TXNov. 28-Dec. 2 . . . . . . . . . . . . . . Arlington, VAJanuary 9-13 . . . . . . . . . . . . . . . Atlanta, GAJanuary 16-20 . . . . . . . . . . . . . . Chicago, ILJanuary 23-27 . . . . . . . . . . . . . . Raleigh, NCFebruary 6-10 . . . . . . . . . . . . . . Dallas, TXFebruary 13-17 . . . . . . . . . . . . . Boston, MAFebruary 20-24 . . . . . . . . . . . . . San Jose, CAFeb. 27-Mar. 2 . . . . . . . . . . . . . . New York, NYMarch 5-9 . . . . . . . . . . . . . . . . . Arlington, VAMarch 26-30 . . . . . . . . . . . . . . . Orlando, FL




Seminar

ITIL® Service Capability:Service Offerings andAgreements SEMINAR #72725

This seminar immerses you in the practical aspects ofthe ITIL v3 Service Lifecycle and processes associatedwith the Service Offerings and Agreements of servicesand service delivery. You’ll focus on the operational-levelprocess activities and supporting methods and approaches toexecuting these processes in a practical, hands-on learningenvironment. This seminar uses an engaging case study-basedapproach to learning the core disciplines of ITIL best practices,positioning you to successfully complete the associated exam.The exam will be offered on the last day at 3:30 p.m.

The main process focus areas include:• Service Portfolio Management• Service Level Management• Service Catalog Management• Demand Management• Supplier Management• Financial Management

SCHEDULE

November 14-18 . . . . . . . . . . . . Atlanta, GANovember 28-Dec. 2 . . . . . . . . . New York, NYJanuary 2-6 . . . . . . . . . . . . . . . . Arlington, VAJanuary 16-20 . . . . . . . . . . . . . . San Jose, CAJanuary 23-27 . . . . . . . . . . . . . . Dallas, TXJan. 30-Feb. 3 . . . . . . . . . . . . . . Chicago, ILFebruary 6-10 . . . . . . . . . . . . . . Raleigh, NCFebruary 20-24 . . . . . . . . . . . . . Morristown, NJFeb. 27-Mar. 2 . . . . . . . . . . . . . . Houston, TXMarch 5-9 . . . . . . . . . . . . . . . . . Atlanta, GAMarch 12-16 . . . . . . . . . . . . . . . Boston, MAMarch 26-30 . . . . . . . . . . . . . . . New York, NY




Seminar





Oct. 31-Nov. 7, 2011 Jan. 30-Feb. 6, 2012



REGISTER December 12-19, 2011 Mar. 26-Apr. 2, 2012



REGISTER



http://www.amanet.org/training/seminars/live-online/ITIL-Service-Capability-Service-Offerings-and-Agreements.aspx

http://www.amanet.org/training/seminars/live-online/ITIL-Service-Capability-Release-Control-and-Validation.aspx

ITIL TRAINING


ITIL® Service CatalogSEMINAR #72631

Learn the best practices for defining an ITIL ServiceCatalog. Learn the best practices for implementing andmanaging a Service Catalog. You will cover the overall con-cepts, requirements and planning required for a successfulService Catalog implementation. You’ll learn why a busi-ness case is needed identify the first steps to take for Serv-ice Catalog creation.

TOPICS COVERED• Service Catalog concepts• Principles related to Service Catalog• Technology for Service Catalog• Planning the creation of a Service Catalog• Reporting requirements• Building a Service Catalog business case

PREREQUISITE• ITIL Foundation Certification

CERTIFICATION• ITIL Service Catalog• Credits toward ITIL Expert in IT Service Management

SCHEDULE

November 14-16 . . . . . . . . . . . . Dallas, TXDecember 19-21 . . . . . . . . . . . . San Jose, CAJanuary 2-4 . . . . . . . . . . . . . . . . Chicago, ILJanuary 9-11 . . . . . . . . . . . . . . . New York, NYJanuary 16-18 . . . . . . . . . . . . . . Arlington, VAFebruary 6-8 . . . . . . . . . . . . . . . Raleigh, NCMarch 5-7 . . . . . . . . . . . . . . . . . Dallas, TX



ITIL® Service Capability:Operational Supportand Analysis SEMINAR #72727

This seminar immerses you in the practical aspectsof the ITIL v3 Service Lifecycle and processes associ-ated with the Operational Support and Analysis ofservices and service delivery. The main focus of thisseminar is on the operational-level process activities andsupporting methods and approaches to executing theseprocesses in a practical, hands-on learning environment.This seminar uses an engaging case study-based approachto learning the core disciplines of ITIL best practices, and itpositions you to successfully complete the associated exam.The exam will be offered on the last day at 3:30 p.m.

The main process focus areas include:• Event and Incident Management Process• Request Fulfillment Process• Problem Management Process• Access Management Process• Service Desk, Technical Management• IT Operations and Application Management

SCHEDULE

Oct. 31-Nov. 4 . . . . . . . . . . . . . . Chicago, ILNovember 7-11 . . . . . . . . . . . . . Dallas, TXNovember 14-18 . . . . . . . . . . . . San Jose, CADecember 12-16 . . . . . . . . . . . . New York, NYDecember 19-23 . . . . . . . . . . . . Orlando, FLJanuary 9-13 . . . . . . . . . . . . . . . Arlington, VAFebruary 13-17 . . . . . . . . . . . . . Atlanta, GAFebruary 20-24 . . . . . . . . . . . . . Dallas, TXFeb. 27-Mar. 2 . . . . . . . . . . . . . . Chicago, ILMarch 5-9 . . . . . . . . . . . . . . . . . Houston, TXMarch 12-16 . . . . . . . . . . . . . . . San Jose, CAMarch 19-23 . . . . . . . . . . . . . . . Boston, MAMarch 26-30 . . . . . . . . . . . . . . . Los Angeles, CA




Seminar




Global Knowledge is a member of leading industrygroups and associations that award professionalcertification credits, enabling it to offer a uniqueblend of certification tracks, delivery method optionsand value-added resources to help you reach yourcertification goals. These seminars are recognizedby industry leaders such as itSMF, IIBA® and PMI®.December 5-14, 2011 February 13-20, 2012



REGISTER



http://www.amanet.org/training/seminars/live-online/ITIL-Service-Capability-Operational-Support-and-Analysis.aspx

ITIL TRAINING


ITIL® v3Managing Across the LifecycleSEMINAR #72779

Learn the best practices for ITIL Managing Acrossthe Lifecycle. This is the final module of the Service Life-cycle and/or Service Capability Intermediate seminars thatlead to the ITIL expert. In this seminar, you’ll be immersedin the contents of the ITIL v3 publications. You’ll focus onbusiness, management, and supervisory objectives, pur-poses, processes, functions, and activities, and you will ex-amine the interfaces and interactions between theprocesses covered in the Service Lifecycle.

TOPICS COVERED• Introduction to IT Service Management business and managerialissues

• Managing the planning and implementation of IT ServiceManagement

• Management of strategic change• Risk management• Organizational challenges• Service assessment• Complementary industry guidance

PREREQUISITE• At least 17 ITIL v3 credits (required)

SCHEDULE

November 7-11 . . . . . . . . . . . . . Dallas, TXDecember 5-9 . . . . . . . . . . . . . . San Jose, CADecember 12-16 . . . . . . . . . . . . Arlington, VAJan. 30-Feb. 3 . . . . . . . . . . . . . . New York, NYFebruary 6-10 . . . . . . . . . . . . . . Chicago, ILFebruary 13-17 . . . . . . . . . . . . . Dallas, TXFeb. 27-Mar. 2 . . . . . . . . . . . . . . Morristown, NJMarch 12-16 . . . . . . . . . . . . . . . Arlington, VAMarch 19-23 . . . . . . . . . . . . . . . Raleigh, NCMarch 26-30 . . . . . . . . . . . . . . . Atlanta, GA




Seminar



Oct. 31-Nov. 7, 2011December 12-19, 2011

Mar. 26-Apr. 2, 2012


30 PDUs/$2,595 • Eight 5-hour LessonsCLICKHERETO

REGISTER

Maintain Your

74 seminarsoffer you PDUs—now including additionalcourses in

� Project Management

� Management

� Leadership

� Communication

� ITIL®and Business Analysis

and more.

� Call 1-800-262-9699 or visit www.amaseminars.org/PDUs


http://www.amanet.org/training/seminars/live-online/ITIL-v3-Managing-Across-the-Lifecycle.aspx

ITIL® In ActionTake action on your ITIL certification with our series of“how to” seminars.

You’ve received your ITIL certification, and you’ve beentaught the framework, the process, and the vocabulary. Whatnow? How do you take ITIL theory and put it into practice?Fortunately, our ITIL In Action training can help. We focus ona real-world skillset, leveraging hands-on case studies and ex-ercises that let you practice the tools and techniques you’lluse back in your job. You will learn what it takes and how toimplement key ITIL concepts in a matter of days.

ITIL TRAINING


How to Create an ITIL®Service Desk and IncidentManagement Process SEMINAR #72792

Through a series of case studies, classroom discus-sions and exercises, you will gain hands-on experi-ence in designing an Incident Management processto manage incidents as they relate to customer ac-tivities and service guarantees and as part of anoverall service support capability. You will design poli-cies and procedures for restoring the availability and nor-mal operation of IT services following an incident, and youwill take away worksheets and templates that will enableyou to create your organization’s Service Desk and IncidentManagement process.You will learn to develop your ownITIL-based Service Desk and Incident Management process;principles of Incident Management and major activities in-volved in the Incident Management process; specializedtechniques for managing staff as well as users and cus-tomers; and the important role of technology in ServiceDesk and Incident Management.


Only available as aLive Online

Seminar

How to Master ProblemManagement SEMINAR #72793

In this hands-on seminar, you will practice designingand implementing the ITIL Problem Managementprocess. You will learn to identify problems, conduct aroot cause analysis, and establish criteria for escalation andmanagement of problems. Discover best practices for com-munication about problems, and learn to use ProblemManagement tools and techniques. In a robust case study,you will analyze an organization and create a ProblemManagement process for that organization, gaining skillsand techniques in class that you can apply to your ownorganization.You will learn specialized techniques for man-aging problems and determining their root cause, and you’lllearn methods to accelerate teamwork for complex problems.



Seminar

How to Get Started withITIL® SEMINAR #72791

Learn how to start your ITIL implementation as youdiscover how to put ITIL framework theories intopractice. You will gain practical tips for planning and suc-cessfully executing an ITIL implementation. You will learnthe key concepts of ITIL stages, processes, functions andactivities and turn them into an actionable plan for your or-ganization to follow. Through in-class exercises, discussion,and worksheets, you will be able to determine the rightITIL implementation strategy for your organization.

You will learn to perform an accurate, unbiased baselineassessment in terms of your business, organization, people,process and technology; to determine high-level businessobjectives and then align the business and IT strategies;specialized techniques for improving your chances of suc-cess with ITIL; and to engage management and staff tosupport your ITIL plans.



Seminar





January 10-13, 2012

LIVE ONLINE SCHEDULETues.-Fri. 12-4 pm ET

12 PDUs/$1,395 • Four 4-hour Lessons

December 5-8, 2011 March 5-8, 2012

LIVE ONLINE SCHEDULEMon.-Thur. 11-5 pm ET


Nov. 28-Dec. 1, 2011 Feb. 27-Mar. 1, 2012






ITIL TRAINING


How to Define andValue IT ServicesSEMINAR #72771

In this class, you will learn how to define and value ITservices in business terms to understand the serviceswith the highest value to your business. You will prac-tice defining IT services and get take-home tools and tem-plates you can use in your own organization to rapidly buildyour service portfolio. You’ll learn to identify your stakeholdersand work with them to understand their priorities and needs.For organizations implementing ITIL, our ITIL In Actionmaterials will help you take active steps towards successful im-plementation. All students will learn best practices from a varietyof frameworks to help you effectively turn theory into practice.You will learn key principles from IT Infrastructure Library (ITIL),COBIT, and Management of Risk (M_o_R) that can be appliedfrom a practical approach to enable your IT service strategy.



Seminar

How to Measure andJustify IT ServicesSEMINAR #72772

In this seminar, you will learn to measure IT serviceperformance so you can identify and create IT serviceimprovement plans. Learn how to determine customer ex-pectations and needs, evaluate IT capabilities and analyze gapsbetween the two. Determine service improvement projectsthat can close those gaps and achieve business-IT alignment.You will learn strategies for selecting the right service im-provement project for the highest business impact. Learn tojustify service improvement plans by clearly communicatingIT project selection criteria in understandable language thatpromotes business buy-in.You will practice measuring and justifying IT services, andyou’ll get take-home tools and templates to use in your ownorganization to rapidly build your service portfolio.Become an expert on selecting the IT improvement projectsthat will have the highest impact to your organization and en-sure that your IT efforts are aligned with the business strategy.



Seminar



November 14-17, 2011 February 13-16, 2012



January 16-19, 2012





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LEADERSHIP SKILLS

23

Deepen your self-awareness, empower your staff and improveperformance. This intensive 3-day program combines proven techniques withpeer interaction and insights from the latest research to help you master thecompetencies of effective leadership. Discover how to use your power and influenceto achieve goals, build alliances across departments, establish strong working relation-ships and create passion in your department, your team and your organization.

BENEFITS OF ATTENDING• Build a leadership style that creates trust,sets a clear vision and guides your entireteam toward greater performance andprofit

• Gain insights into the key skills andtechniques you need to create a winningstrategy

• Learn what real “coaching” consists of andhow to build an extraordinary team thatworks together to deliver results

• Identify the characteristics of effectiveleaders and the most common saboteurs

• Develop an executive leadership style thatadapts to the person and situation

• Clearly communicate mission, vision andvalue statements

• Build a cohesive unit that performs wellin all situations

TOPICS COVEREDUnderstanding Today’s Leadership Expec-tations• Examining your leadership challenges• Exploring the fundamental concepts ofleadership

• The four-factor model of effectiveleadership

• Differentiating between leadership andmanagement

• Identifying the leadership requirements forthe 21st century

Leadership with the Head: Exploring theStrategic Elements of Leadership• Defining mission, vision and values• Focusing on the “big picture” whenbuilding the culture

• The importance of planning andprioritizing in day-to-day activities

• Taking the time to focus on envisioningthe future

• How a personal vision statement helpsyou achieve your organizational vision

Leadership with the Hands: ExaminingSituational Leadership®

• Effectively influencing the performanceof others

• Applying Situational Leadership® incoaching situations: delegating to high-performing employees, properly addressingperformance issues

• Giving positive and constructive feedback:“you” vs. “I” messages

• Coaching role-plays and other techniquesthat help you effectively lead the team,boost creativity and improve communica-tion, problem-solving and decision-making

Leadership with the Feet: Personal Valuesand Ethics at Work• Understanding the challenges you face—and the various ways you can managethem

• Creating a culture of trusting relationships• How individualized “passionate purpose”provides a context for consistency andcredibility

Leadership with the Heart: PracticingWays to Communicate• How to enhance pride in the work andthe organization

• Motivating the workforce: three elementsthat ensure increased job satisfaction andproductivity

• Examining the role of “emotionalintelligence” in successful leadership

• Assessing your emotional intelligence:your strengths and areas that needdevelopment

Creating an Executive LeadershipDevelopment Plan• Developing a plan based on your goalsand your organization’s strategy

WHO SHOULD ATTENDMid-level managers or executives who leadothers with managerial responsibility. It willbenefit executives who require strongdecision-making skills and the ability tolead and motivate others.

SCHEDULE

Nov. 2-4 . . . . . . Dallas, TX . . . . . . . . . 2501-EMF-01244Nov. 9-11 . . . . . Chicago, IL . . . . . . . . 2501-EMF-01241Nov. 9-11 . . . . . Kansas City, KS . . . . . 2501-EMF-01248Nov. 14-16 . . . . Boston, MA . . . . . . . 2501-EMF-01256Nov. 16-18 . . . . Newport Beach, CA . 2501-EMF-01249Dec. 5-7 . . . . . . Pittsburgh, PA. . . . . . 2501-EMF-01252Dec. 7-9 . . . . . . Arlington, VA . . . . . . 2501-EMF-01254Dec. 7-9 . . . . . . Austin, TX. . . . . . . . . 2501-EMF-01253Dec. 12-14 . . . . New York, NY. . . . . . 2501-EMF-01255Dec. 14-16 . . . . San Francisco, CA. . . 2501-EMF-01257Jan. 9-11 . . . . . New York, NY. . . . . . 2501-EMF-01258Jan. 18-20 . . . . Scottsdale, AZ. . . . . . 2501-EMF-01262Jan. 25-27 . . . . Dallas, TX . . . . . . . . . 2501-EMF-01259Feb. 6-8 . . . . . . Arlington, VA . . . . . . 2501-EMF-01260Feb. 22-24 . . . . Chicago, IL . . . . . . . . 2501-EMF-01263March 7-9 . . . . New York, NY. . . . . . 2501-EMF-01266March 14-16 . . Arlington, VA . . . . . . 2501-EMF-01282March 19-21 . . Atlanta, GA . . . . . . . 2501-EMF-01242March 26-28 . . San Francisco, CA. . . 2501-EMF-01268April 2-4 . . . . . . Las Vegas, NV . . . . . . 2501-EMF-01283April 9-11 . . . . . New York, NY. . . . . . 2501-EMF-01285April 16-18 . . . . Dallas, TX . . . . . . . . . 2501-EMF-01294Apr. 30-May 2. . San Francisco, CA. . . 2501-EMF-01289



Developing Executive LeadershipSEMINAR #2501



Nov. 28-Dec. 19, 2011 . . . . . 2501-EMF-01271April 9-30, 2012 . . . . . . . . . . 2501-EMF-01318




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www.amanet.org/2501

http://www.amanet.org/training/seminars/live-online/Developing-Executive-Leadership.aspx

LEADERSHIP SKILLS

24

To stay competitive, you must have this skill! Critical thinking helps youstep back, examine your thought processes and make them more effective. You’llask the right questions, challenge assumptions and see others’ viewpoints with clarity.Business leaders agree it’s the only way to think at work—because it helps you getthe best possible results.

In this course, you’ll get hands-on experience with a battery of practical tools (includingthe Watson-Glaser® Critical Thinking II Development Report) to help you make criticalthinking an indispensable part of your skill set. You’ll find out things you didn’t knowabout yourself and make discoveries that can literally change your life. Instead ofconcentrating on theories, you’ll be working with an expert instructor to get comfort-able with a concrete set of tools. You’ll then be ready to benefit from your new skillsimmediately when you return to your job.

BENEFITS OF ATTENDING• Explore real-world examples of why criticalthinking is so important in business

• Learn to use critical thinking skills whenmaking business decisions

• Choose the right techniques to recognizeassumptions and draw conclusions

• Know how to translate an abstract ideainto something tangible

• Minimize the impact of job pressures onyour thinking processes

• React with curiosity instead of emotion• Get a roadmap for developing your criticalthinking skills

TOPICS COVEREDRecognizing the Value of Using CriticalThinking in Business• Defining critical thinking• Characteristics of effective critical thinkers• The role of critical thinking in meetingbusiness challenges

Understanding the Components of CriticalThinking• Using the Agile Critical Thinking™ (ACT)Framework to relate critical thinking tobusiness challenges

• Describing critical thinking using theRED (Recognize assumptions, Evaluatearguments, Draw conclusions) Model

• Positioning the RED Model within theACT framework

• Identifying practices and techniques ineach part of the framework

Obtaining Feedback on Critical ThinkingSkills• Recognizing the value of gaining insightinto one’s critical thinking skills

• Relating critical thinking skills to otherbusiness skills

• The purpose of the Watson-Glaser IICritical Thinking Appraisal

• Identifying the contents of the Watson-Glaser II Critical Thinking DevelopmentReport

• Interpreting a sample Watson-Glaser Profile• Your personal Watson-Glaser DevelopmentReport

Using Critical Thinking in PersonalSituations• Identifying personal situations where criticalthinking has been or could be used

• Selecting techniques for using criticalthinking skills in the ACT framework andRED model

• Relating insight from Watson-Glaserfeedback to a personal critical thinkingsituation

Applying Critical Thinking in BusinessSituations• Practicing using critical thinking skills andtechniques in a real business situation

• Creating an initial action plan fordevelopment of critical thinking skills

WHO SHOULD ATTENDAll business professionals who want toenhance their thinking processes to achievebetter results in business.

EXTRABefore attending the session, you will receivea link to the online Watson Glaser II CriticalThinking Appraisal. You must complete theassessment to fully participate in this seminar.

SCHEDULE

Nov. 7-8 . . . . . . Los Angeles, CA . . . . 2533-EMF-00900Nov. 17-18 . . . . Dallas, TX . . . . . . . . . 2533-EMF-00873Nov. 17-18 . . . . New York, NY. . . . . . 2533-EMF-00867Nov. 28-29 . . . . San Francisco, CA. . . 2533-EMF-00878Dec. 1-2 . . . . . . Pittsburgh, PA. . . . . . 2533-EMF-00868Dec. 5-6 . . . . . . Chicago, IL . . . . . . . . 2533-EMF-00869Dec. 5-6 . . . . . . Morristown, NJ . . . . . 2533-EMF-00864Dec. 8-9 . . . . . . Atlanta, GA . . . . . . . 2533-EMF-00872Dec. 19-20 . . . . Arlington, VA . . . . . . 2533-EMF-00874Jan. 26-27 . . . . Scottsdale, AZ. . . . . . 2533-EMF-00883Feb. 2-3 . . . . . . San Francisco, CA. . . 2533-EMF-00917Feb. 23-24 . . . . Arlington, VA . . . . . . 2533-EMF-00882March 1-2 . . . . Chicago, IL . . . . . . . . 2533-EMF-00880March 5-6 . . . . New York, NY. . . . . . 2533-EMF-00884March 12-13 . . Houston, TX . . . . . . . 2533-EMF-00919March 22-23 . . Atlanta, GA . . . . . . . 2533-EMF-00879March 26-27 . . San Francisco, CA. . . 2533-EMF-00887April 9-10 . . . . . Denver, CO . . . . . . . . 2533-EMF-00923April 16-17 . . . . Arlington, VA . . . . . . 2533-EMF-00924



FACULTY SPOTLIGHT*

Jane Maloney foundedher organization develop-ment consultation practicein 1987. She has sincehelped managers todevelop their personalleadership capacities andmanagement skills, buildhigh-performance teamsand improve employeesatisfaction and motivation.She has also helped organizations to resolveconflicts and manage organizational change.

*This seminar is also taught by other leadership experts.

Critical Thinking SEMINAR #2533Also available as aLive Online Seminar


Oct. 26-Nov. 16, 2011. . . . . . 2533-EMF-00888Jan. 11-Feb. 1, 2012 . . . . . . . 2533-EMF-00889April 4-25, 2012 . . . . . . . . . . 2533-EMF-00957


LIVE ONLINE SCHEDULEWed. 2-5 pm ET • 4 Lessons


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www.amanet.org/2533

http://www.amanet.org/training/seminars/live-online/Critical-Thinking.aspx

LEADERSHIP SKILLS

25

Advanced LeadershipCommunication StrategiesSEMINAR #2134

Motivate action at every level, and influence eventhe toughest executives, customers, subordinatesand stakeholders. You’re already successful as a leaderand communicator. But now you must exercise greater in-fluence, solve bigger problems and drive unprecedentedperformance improvements.

BENEFITS OF ATTENDING• Discover breakthrough communication techniques for drivingbusiness value and becoming a more powerful leader

• Master best practices for influencing peers, managers,subordinates, customers and other stakeholders

• Become more effective at handling your specific challenges,from delivering bad news to increasing team motivation

• Communicate confidently in any environment, from spontaneous“elevator pitches” to high-stakes reports and proposals

• Make the most of today’s electronic communications tools• Deliver powerful messages that win hearts and minds: messagesthat are short, simple, strong, credible, tailored to your audienceand lead rapidly to action

TOPICS COVERED• Influencing employees, customers, partners and stakeholders,both internally and externally

• Developing the trust, credibility, rapport and relationships youneed to deliver superior results

• Building consensus, cohesion, buy-in and team commitment• Organizing and packaging your message for maximum impact• Controlling all elements of your message: written, verbal, visualand symbolic

• Choosing the best tools and channels for delivering messages• Maximizing effectiveness with electronic communications• Successfully communicating in spontaneous situations

WHO SHOULD ATTENDExperienced leaders determined to achieve even greater success atthe highest levels of their organizations.

Also recommended to past attendees of seminar #2130, The Voiceof Leadership: How Leaders Inspire, Influence and Achieve Results.

SCHEDULE

Nov. 7-9 . . . . . . . . . . . New York, NY . . . . . . . . . 2134-EMF-00075Dec. 7-9 . . . . . . . . . . . Arlington, VA . . . . . . . . . . 2134-EMF-00074March 14-16. . . . . . . . San Francisco, CA . . . . . . 2134-EMF-00079



Achieving LeadershipSuccess Through PeopleSEMINAR #2128

Lead more effectively by creating rapport, synergyand two-way trust. The most successful leaders excel dur-ing the most difficult circumstances. Poor communication andinterpersonal relationships routinely thwart leaders who areotherwise technically competent. In order to succeed, leadersmust be fully engaged with the individuals who make up theirorganization. Focusing skill-by-skill on P.E.O.P.L.E. (Profession-alism, Empathy, Optimism, Partnering, Loyalty and Empower-ment) this seminar can help anyone in a position of leadershipto better demonstrate caring as well as courage, and to use aP.E.O.P.L.E. approach to achieve maximum results.

BENEFITS OF ATTENDING• Understand the components of professionalism and theimportance of setting a good example

• Coach and develop your direct reports/colleagues to be morehopeful and empathetic as they develop greater professionalism

• Create genuine partnerships and unity with and among directreports/colleagues

• Be more optimistic through reframing, resilience and positivelanguage skills

• Learn and apply the components of loyalty to create “loyalfollowership”

• Trust and empower your direct reports/colleagues more

TOPICS COVERED• Professionalism: character, composure, commitment,communication, competence and caring

• Empathy: connecting and building rapport, understanding othersand valuing strengths

• Optimism: enthusiasm, eagerness to learn and teach andresilience

• Partnership: collaboration (vs. competition), creating synergy andteamwork

• Loyalty: building energetic followers who persevere and areaccountable to self and others

• Empowerment: delegating, teaching, coaching and entrusting

WHO SHOULD ATTENDSenior managers, directors, vice presidents and other executives, aswell as mid-level managers and others in positions of leadership.

SCHEDULE

Nov. 7-9 . . . . . . . . . . . New York, NY . . . . . . . . . 2128-EMF-00023Dec. 5-7 . . . . . . . . . . . Arlington, VA . . . . . . . . . . 2128-EMF-00024Dec. 19-21 . . . . . . . . . Chicago, IL. . . . . . . . . . . . 2128-EMF-00025Feb. 8-10 . . . . . . . . . . Las Vegas, NV . . . . . . . . . 2128-EMF-00028March 5-7. . . . . . . . . . New York, NY . . . . . . . . . 2128-EMF-00026April 11-13 . . . . . . . . . Arlington, VA . . . . . . . . . . 2128-EMF-00037






www.amanet.org/2134

www.amanet.org/2128

LEADERSHIP SKILLS

26


Seminar

Leading Virtual andRemote Teams SEMINAR #2280

Lead cohesive long-distance teams that can actu-ally outperform face-to-face teams. Workplacesaround the world are enjoying the power and opportuni-ties of being linked virtually through technology. However,many virtual teams do not succeed because they fail torecognize that virtual collaboration has to be managed inspecific ways. This powerful 3-day seminar is designed tohelp you build truly synergistic and effective long-distanceteams. You will return to work with the tools and methodsyou need to manage and lead virtual and remote teamswith success and complete confidence.

BENEFITS OF ATTENDING• Identify the unique competencies of virtual leaders and teammembers

• Recognize team needs based on distance and dependency ofteam members

• Select and use effective tools, techniques and technologydesigned specifically for virtual teams

• Manage performance from a distance more effectively• Utilize best practices for building and maintaining trust andconnection in virtual and remote teams

• Develop virtual team meeting facilitation skills and learn to useinfluence skills in a virtual environment

TOPICS COVERED• Apply a proven and successful virtual team model• Identify strategic ways to build trust within virtual and remoteteams

• Choose the best technology for the work you are doing• Define virtual team members’ roles and responsibilities tomaintain team focus on goals, objectives and tasks

• Discover and apply proven techniques for effective and engagingconference calls

• Effectively develop and use rules of engagement in order tofacilitate team longevity, productivity and goals

WHO SHOULD ATTENDManagers, senior managers, directors and project leaders of globaland/or geographically dispersed teams.

SCHEDULE

Nov. 2-4 . . . . . . . . . . . Las Vegas, NV . . . . . . . . . 2280-EMF-00160Dec. 12-14 . . . . . . . . . New York, NY . . . . . . . . . 2280-EMF-00162Jan. 30-Feb. 1 . . . . . . . Chicago, IL. . . . . . . . . . . . 2280-EMF-00164March 12-14. . . . . . . . Arlington, VA . . . . . . . . . . 2280-EMF-00165March 26-28. . . . . . . . San Francisco, CA . . . . . . 2280-EMF-00163



Strategy Execution:Getting It Done SEMINAR #2209

Get the skills and knowledge to accomplish whatso many others don’t—the successful implementa-tion of strategic goals.

BENEFITS OF ATTENDING• Apply the steps of strategic execution to your own strategies• Break large, long-term strategic plans into smaller, achievableprojects and initiatives

• Develop the skills needed to gain and sustain support by workingeffectively across organizational boundaries

• Get tools and techniques for measuring and managing executionand sustained mobilization

TOPICS COVERED• Designing a strategic execution goal for a successful outcome• Using the “strategy testing process” to gain input and support• Creating a compelling kickoff and driving a strategic planthrough tracking controls

• Following up to ensure compliance with commitments to astrategic initiative plan

• Identifying key lessons from how a strategic initiative wasimplemented

WHO SHOULD ATTENDExperienced leaders who need to successfully execute their part oflarger scope, mission-critical strategic initiatives.

EXTRATwo weeks before your seminar, you will receive a pre-work assignmentrequiring identifying a strategic initiative you have responsibility forexecuting. Please complete the Strategic Initiative Summary Worksheetand meet with your manager to clarify project specifications.

You will receive the Report highlights from The Keys to StrategyExecution: A Global Study of Current Trends and Future Possiblities.

SCHEDULE

Nov. 14-16 . . . . . . . . . New York, NY . . . . . . . . . 2209-EMF-00041Dec. 7-9 . . . . . . . . . . . Chicago, IL. . . . . . . . . . . . 2209-EMF-00045Dec. 19-21 . . . . . . . . . Arlington, VA . . . . . . . . . . 2209-EMF-00042March 21-23. . . . . . . . New York, NY . . . . . . . . . 2209-EMF-00043




Nov. 28-Dec. 19, 2011 . . . . . 2280-EMF-00166April 2-23, 2012 . . . . . . . . . . 2280-EMF-00179



STRATEGIC PLANNING


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www.amanet.org/2208

www.amanet.org/2209

http://www.amanet.org/training/seminars/live-online/Leading-Virtual-and-Remote-Teams.aspx

STRATEGIC PLANNING

27

Essentials of StrategicAlliances andPartnerships SEMINAR #5221

Manage your strategic alliances more successfullyby mastering the essentials. This informative seminarprovides complete exposure to the fundamentals of strate-gic alliances and partnerships. Through lectures, exercisesand case studies, you’ll gain a grounding in the mechanicsof partnerships and the organizational factors necessaryfor alliance success. In just two days you’ll find out aboutthe various forms of alliance relationships—and their lifecycles—and walk away with the knowledge you need toensure that all of your organization’s strategic alliances aresuccessful.

BENEFITS OF ATTENDING• Articulate the factors common to all successful alliances• Prioritize the key components necessary to guide each phase ofthe alliance life cycle

• Recognize today’s best practices in alliance management• Assess your organization’s competency in forming partnerships• Evaluate your organization’s attractiveness as a “preferredpartner”

TOPICS COVERED• Discovering and exploring the fundamentals of successful alliances• Understanding the alliance life cycle• Identifying, establishing and managing partnerships• Creating formal and informal structures for governing your alliances• Recognizing the competencies of alliance-savvy organizations• Benefiting from upside of alliances

WHO SHOULD ATTENDCross-functional managers and leaders who want to explore andunderstand the fundamental elements (mechanics) of successful al-liances and partnerships and why these relationships are crucial tobusiness growth and innovation. This course is also suited for newalliance managers and individuals (stakeholders) who support theorganization’s alliance and partnerships.

SCHEDULE

Nov. 7-8 . . . . . . . . . . . Chicago, IL. . . . . . . . . . . . 5221-EMF-00030Dec. 8-9 . . . . . . . . . . . Arlington, VA . . . . . . . . . . 5221-EMF-00028Jan. 30-31 . . . . . . . . . San Francisco, CA . . . . . . 5221-EMF-00032April 19-20 . . . . . . . . . New York, NY . . . . . . . . . 5221-EMF-00033



Launching and ManagingStrategic Alliances andPartnerships SEMINAR #5228

Start your strategic alliances off on-track and keepthem healthy over time with the strategies andtools you’ll gain in this seminar. If your organizationhas forged strategic alliances—or is planning to—youcan’t afford to miss this information-packed session. You’llgain insight into both the operational and cultural require-ments of successful partnerships, as well as learn practicalmethods for ensuring top performance throughout thealliance life cycle.

BENEFITS OF ATTENDING• Identify the five essential areas crucial to the success of analliance relationship and use them to create a high-performingalliance team

• Anticipate and prevent potential pitfalls in your alliances• Monitor your alliance relationships using the “health check”survey

• Diagnose and treat the hidden causes of underperformingalliances

• Adapt the alliance team charter—a proven framework formanaging alliances

TOPICS COVERED• Defining the role of an alliance manager• Setting team direction and focusing on success• Identifying the key components of an alliance team charter• Developing and applying the alliance team charter in yourorganization

• Understanding the roles, responsibilities and expectations ofhigh-performing teams

• Bridging cross-cultural challenges• Creating effective inter- and intra-company communicationprocesses

• Leading the organization to alliance success

WHO SHOULD ATTENDVice presidents, directors, leaders and experienced managersacross all functional areas who are involved with or responsiblefor strategic alliance or partnership activities.

SCHEDULE

Nov. 3-4 . . . . . . . . . . . San Francisco, CA . . . . . . 5228-EMF-00035Dec. 19-20 . . . . . . . . . New York, NY . . . . . . . . . 5228-EMF-00034



ENDORSED BY ASAP is the leading global association dedicated to allianceprofessionals across all industries. The Association is focusedon enhancing the success of alliance formation through bestpractices and professional development activities.Visit www.strategic-alliances.org

Above accreditation applies to both seminars on this page.




www.amanet.org/5221

www.amanet.org/5228

STRATEGIC PLANNING

28

Fundamentals of StrategicPlanning SEMINAR #2565

Know what senior management is thinking andwhy—and increase your value to your organization.Here’s an overview of strategic planning for those not directlyinvolved in the planning process, but who want to understandthe impact of strategy on their work and their organization’ssuccess. Gain a perspective and vocabulary to help you activelyand constructively support your firm’s strategic direction.

BENEFITS OF ATTENDING• Understand what strategy and strategic planning mean to anorganization

• Learn key concepts and the language used by those involved instrategic planning

• Discover various approaches companies use to develop strategy• Find out how strategy moves from concept throughimplementation to realization

• Recognize techniques companies use to assess their current andfuture environments

• Identify specific ways you can contribute to your organization’sstrategic success

TOPICS COVERED• What strategy and strategic planning really mean• How strategy creates value for customers and stakeholders• How companies develop strategy: seven strategic planning processes• The strategic planning process in action: five stages of a classicapproach

• Assessing the environments• The 3 Ds of strategy: Discussion, Decision, Development• Implementing strategy: how strategy cascades through theorganization

WHO SHOULD ATTENDManagers and supervisors who want to expand their managementperspective and anyone who must communicate with managersand leaders involved in the creation and implementation of strategy.

SCHEDULE

Nov. 14-15 . . . . . . . . . Chicago, IL. . . . . . . . . . . . 2565-EMF-00105Dec. 12-13 . . . . . . . . . Atlanta, GA . . . . . . . . . . . 2565-EMF-00106Jan. 26-27 . . . . . . . . . New York, NY . . . . . . . . . 2565-EMF-00107March 8-9. . . . . . . . . . Chicago, IL. . . . . . . . . . . . 2565-EMF-00110April 19-20 . . . . . . . . . Arlington, VA . . . . . . . . . . 2565-EMF-00111



Strategic PlanningSEMINAR #2526

Develop the best strategies to support yourcompany’s goals. This course is designed to combineproven-by-practice methods with new insights and ideasfrom a wide range of current strategic thinking. Gain awider perspective of management practice through break-out sessions, exercises and case applications. Bring yourstrategic dilemmas to this program and get direction onanalytical and organizational approaches.

BENEFITS OF ATTENDING• Identify strategies in order to develop a unique competitiveadvantage

• Learn key analytical and conceptual approaches to expand yourunderstanding of the marketplace

• Align your organization with your strategic planning goals• Incorporate customer needs into the strategic plan• Use a case study to examine the strategic planning process indetail

• Determine the best approach to effectively implement your strategy

TOPICS COVERED• Strategic planning principles• An overview of the planning process• Understanding your organization’s mission• Assessing the external environment and understanding yourinternal environment

• Formulating a strategy: data synthesis; SWOT analysis• Defining your competitive advantage• Ensuring strategic alignment• Strategy execution: core process; resource allocation

WHO SHOULD ATTENDExecutives, division leaders and other senior managers involved inthe formation and implementation of strategy.

SCHEDULE

Nov. 2-4 . . . . . . . . . . . San Francisco, CA . . . . . . 2526-EMF-01026Nov. 9-11 . . . . . . . . . . Boston, MA . . . . . . . . . . . 2526-EMF-01033Nov. 28-30 . . . . . . . . . Arlington, VA . . . . . . . . . . 2526-EMF-01024Dec. 5-7 . . . . . . . . . . . New York, NY . . . . . . . . . 2526-EMF-01025Dec. 12-14 . . . . . . . . . Chicago, IL. . . . . . . . . . . . 2526-EMF-01023Dec. 14-16 . . . . . . . . . Los Angeles, CA. . . . . . . . 2526-EMF-01038Feb. 1-3 . . . . . . . . . . . Arlington, VA . . . . . . . . . . 2526-EMF-01030Feb. 13-15 . . . . . . . . . San Francisco, CA . . . . . . 2526-EMF-01029March 5-7. . . . . . . . . . Scottsdale, AZ . . . . . . . . . 2526-EMF-01035March 14-16. . . . . . . . Chicago, IL. . . . . . . . . . . . 2526-EMF-01028March 26-28. . . . . . . . New York, NY . . . . . . . . . 2526-EMF-01027April 25-27 . . . . . . . . . San Francisco, CA . . . . . . 2526-EMF-01042




This program has been approved for 18 recertifica-tion credit hours toward PHR, SPHR and GPHRrecertification through the Human Resource Certifi-cation Institute (HRCI). For more information aboutcertification or recertification, please visit the HRCIhomepage at www.hrci.org



www.amanet.org/2565

www.amanet.org/2526

INTERPERSONAL SKILLS


Get your point across with a positive professional image. Whenchallenged, overwhelmed or on the spot, can you hear others clearly and respondappropriately? When presenting ideas, do you seek to gain cooperation or to seizecontrol? Do you avoid difficult situations and relationships—or collaborate throughthoughtful and diplomatic interactions?

How well you communicate can make or break your professional image, influencinghow others view your work, your performance—and your prospects for career mobility.Now you can learn how to choose and use the most appropriate words and emotionaltone for every business situation. In just two days, this seminar offers insights intocommunication styles, while providing you with skills for clearly and effectively receivingand transmitting information, ideas, thoughts, feelings and needs.


• Communicate efficiently and tactfully withclients, direct reports, colleagues, your bossand senior management

• Respond in a professional manner, evenwhen you’re out of your comfort zone

• Strengthen your communicationeffectiveness with active listening

• Elicit cooperation and respect by modeling• Improve your image through increasedself-awareness

TOPICS COVEREDHow Diplomacy, Tact and CredibilityInfluence How Others Perceive You• How “image” impacts others’ perceptionof you, your credibility and your jobperformance

• Use diplomacy, tact and credibility topositively impact your image

Communication Style Differences: TheInsight Inventory®

• Awareness of your communication style• How stress negatively impacts how youcommunicate

• “Read” others so that you cancommunicate more effectively

• Utilize diplomacy, tact and credibility whencommunicating across styles

Effective and Powerful CommunicationSkills• Why miscommunication is “expensive”• The communication-based components ofimage

• How to positively impact the visual, verbaland vocal components of communication

• The “Know-Feel-Do” model ofcommunicating

Listening for Effective Communication• The barriers and obstacles to listening• How good listening is critical as a“receiver” of a communications message

• Build rapport through good listening• How to use active listening skills• Using listening skills to build and improveyour image

Using Diplomacy, Tact and Credibility• Understand how and when to usediplomacy

• How and when to be tactful• The concept of credibility: what it is, howto use it when communicating

• Five actions for credible communications• How to handle difficult situations withdiplomacy, tact and credibility

Your Communication Action Plan• Create an action plan to improve yourcommunication skills back at work

• Sign a “follow-up” contract

WHO SHOULD ATTENDBusiness professionals who want to advancetheir credibility with diplomatic methods ofcommunication.

SCHEDULE

Oct. 31-Nov. 1 . New York, NY. . . . . . 2206-EMF-00739Oct. 31-Nov. 1 . San Francisco, CA. . . 2206-EMF-00740Nov. 3-4 . . . . . . Chicago, IL . . . . . . . . 2206-EMF-00741Nov. 3-4 . . . . . . Philadelphia, PA . . . . 2206-EMF-00742Nov. 7-8 . . . . . . Atlanta, GA . . . . . . . 2206-EMF-00798Nov. 10-11 . . . . Hartford, CT . . . . . . . 2206-EMF-00745Nov. 10-11 . . . . Parsippany, NJ. . . . . . 2206-EMF-00732Nov. 14-15 . . . . Arlington, VA . . . . . . 2206-EMF-00747Nov. 14-15 . . . . Cincinnati, OH . . . . . 2206-EMF-00748Nov. 14-15 . . . . Seattle, WA. . . . . . . . 2206-EMF-00746Nov. 17-18 . . . . Melville, NY . . . . . . . 2206-EMF-00800Nov. 28-29 . . . . San Diego, CA . . . . . 2206-EMF-00808Nov. 28-29 . . . . San Francisco, CA. . . 2206-EMF-00751Dec. 5-6 . . . . . . Atlanta, GA . . . . . . . 2206-EMF-00750Dec. 5-6 . . . . . . Boston, MA . . . . . . . 2206-EMF-00752Dec. 5-6 . . . . . . Indianapolis, IN . . . . . 2206-EMF-00809Dec. 8-9 . . . . . . Minneapolis, MN . . . 2206-EMF-00753Dec. 12-13 . . . . Dallas, TX . . . . . . . . . 2206-EMF-00755Dec. 12-13 . . . . Durham, NC . . . . . . . 2206-EMF-00744Dec. 12-13 . . . . Los Angeles, CA . . . . 2206-EMF-00765Dec. 12-13 . . . . New York, NY. . . . . . 2206-EMF-00756Dec. 15-16 . . . . Denver, CO . . . . . . . . 2206-EMF-00743Dec. 15-16 . . . . Pittsburgh, PA. . . . . . 2206-EMF-00758Dec. 19-20 . . . . Arlington, VA . . . . . . 2206-EMF-00757Dec. 19-20 . . . . Chicago, IL . . . . . . . . 2206-EMF-00754Jan. 12-13 . . . . New York, NY. . . . . . 2206-EMF-00760Jan. 19-20 . . . . Arlington, VA . . . . . . 2206-EMF-00759Jan. 19-20 . . . . Atlanta, GA . . . . . . . 2206-EMF-00762Jan. 19-20 . . . . Chicago, IL . . . . . . . . 2206-EMF-00763Jan. 23-24 . . . . Newport Beach, CA . 2206-EMF-00736Jan. 26-27 . . . . Houston, TX . . . . . . . 2206-EMF-00766Jan. 26-27 . . . . Princeton, NJ. . . . . . . 2206-EMF-00767Jan. 26-27 . . . . San Francisco, CA. . . 2206-EMF-00761Feb. 2-3 . . . . . . Cincinnati, OH . . . . . 2206-EMF-00768Feb. 6-7 . . . . . . Boston, MA . . . . . . . 2206-EMF-00769Feb. 9-10 . . . . . Dallas, TX . . . . . . . . . 2206-EMF-00771Feb. 9-10 . . . . . New York, NY. . . . . . 2206-EMF-00772Feb. 13-14 . . . . Chicago, IL . . . . . . . . 2206-EMF-00773Feb. 16-17 . . . . Parsippany, NJ. . . . . . 2206-EMF-00779Feb. 16-17 . . . . San Francisco, CA. . . 2206-EMF-00776Feb. 16-17 . . . . San Jose, CA. . . . . . . 2206-EMF-00880Feb. 23-24 . . . . Arlington, VA . . . . . . 2206-EMF-00777Feb. 23-24 . . . . Minneapolis, MN . . . 2206-EMF-00778March 1-2 . . . . Atlanta, GA . . . . . . . 2206-EMF-00781March 5-6 . . . . Chicago, IL . . . . . . . . 2206-EMF-00785March 5-6 . . . . New York, NY. . . . . . 2206-EMF-00783March 8-9 . . . . Denver, CO . . . . . . . . 2206-EMF-00775March 8-9 . . . . Fort Lauderdale, FL . . 2206-EMF-00784March 12-13 . . Arlington, VA . . . . . . 2206-EMF-00780March 12-13 . . Seattle, WA. . . . . . . . 2206-EMF-00786March 19-20 . . San Diego, CA . . . . . 2206-EMF-00789March 19-20 . . San Francisco, CA. . . 2206-EMF-00788



How to Communicate with Diplomacy,Tact and Credibility SEMINAR #2206


www.amanet.org/2206


30

Surveys* of thousands of people across the United States disclosed thatwhile many people work hard, they are worried about their lack ofeffectiveness.

• Only 14% are accomplishing as much as they believe they could

• Only 17% prepare a plan for the day

• Rewards of working are low—only 50% feel satisfied and fulfilledwith their work

*Results of xQ Surveys conducted by Harris Interactive

Develop a new outlook and create dra-matic change. Problems caused by ineffec-tiveness cannot be solved with the sameineffective thinking that created them. Formore than 15 years, The 7 Habits of HighlyEffective People® has provided the ultimate inproductivity training for thousands of peopleand organizations worldwide.

BENEFITS OF ATTENDING• Develop a clear definition of the resultsyou want and live each day with a greatersense of meaning and purpose

• Focus on your top priorities, achievebalance and increase organizationalproductivity through a weekly and dailyplanning process

• End self-defeating behavior and gain thenecessary security you need to change

• Develop strong relationships based onmutual trust

• Be prepared to deal with difficultcircumstances before they happen

TOPICS COVEREDHabit 1: Be Proactive—Recognize howchoices based on personal experience or be-liefs can profoundly impact your effectiveness,both positively and negatively

Habit 2: Begin with the End in Mind—Develop a clear definition of what is and is notimportant to you by creating the most impor-tant roadmap you’ll ever have—your PersonalMission Statement

Habit 3: Put First Things First—Increase thebalance and fulfillment of your professionaland personal lives by investing a few minuteseach day in the same planning process used bymany of the world’s most successful people

Habit 4: Think Win-Win—Build a team thatfinds faster and better solutions through clearexpectations, shared responsibilities and anunderstanding of priorities

Habit 5: Seek First to Understand, Then BeUnderstood—Develop the skills of effectivecommunication that lead to greater influenceand faster problem solving

Habit 6: Synergize—Value and celebrate dif-ferences and understand how they contributeto more innovative and intelligent solutions

Habit 7: Sharpen the Saw—Maintain and in-crease your newfound effectiveness by contin-ually renewing yourself mentally and physically

WHO SHOULD ATTENDAnyone who manages multiple projects, facesexpanding workloads, tight time lines andincreased uncertainty.

Pre-work required:The 7 Habits Benchmark—A questionnaireto help you consider your own effectivenessand give you the opportunity to see the view-points of others. This 78-question assessmentgathers feedback from your manager, directreports and peers who work closely enoughwith you to accurately assess your individualeffectiveness.

Attendees will receive:• The 7 Habits of Highly EffectivePeople®—This best-selling book provides thebasis for the concepts taught in this seminar.

• The 7 Habits Benchmark Report—Apersonalized report based on your pre-workassessment.

• The 7 Habits FranklinCovey PlanningSystem

• Participant Guidebook—A manual filledwith examples and exercises.

SCHEDULE

Oct. 31-Nov. 2 . Arlington, VA . . . . . . 2601-EMF-00288Nov. 2-4 . . . . . . Los Angeles, CA . . . . 2601-EMF-00289Nov. 7-9 . . . . . . Lake Buena Vista, FL . 2601-EMF-00291Nov. 7-9 . . . . . . Richmond, VA. . . . . . 2601-EMF-00287Nov. 9-11 . . . . . Houston, TX . . . . . . . 2601-EMF-00292Nov. 9-11 . . . . . Phoenix, AZ . . . . . . . 2601-EMF-00293Nov. 14-16 . . . . New York, NY. . . . . . 2601-EMF-00294Nov. 16-18 . . . . Boston, MA . . . . . . . 2601-EMF-00296Nov. 16-18 . . . . Chicago, IL . . . . . . . . 2601-EMF-00297Nov. 16-18 . . . . San Francisco, CA. . . 2601-EMF-00295Nov. 30-Dec. 2 . Arlington, VA . . . . . . 2601-EMF-00299Nov. 30-Dec. 2 . Kansas City, KS . . . . . 2601-EMF-00298Nov. 30-Dec. 2 . Las Vegas, NV . . . . . . 2601-EMF-00300Dec. 5-7 . . . . . . New York, NY. . . . . . 2601-EMF-00301Dec. 5-7 . . . . . . Pittsburgh, PA. . . . . . 2601-EMF-00302Dec. 7-9 . . . . . . Denver, CO . . . . . . . . 2601-EMF-00303Dec. 12-14 . . . . Atlanta, GA . . . . . . . 2601-EMF-00305Dec. 14-16 . . . . Dallas, TX . . . . . . . . . 2601-EMF-00338Dec. 19-21 . . . . Chicago, IL . . . . . . . . 2601-EMF-00307Dec. 19-21 . . . . San Francisco, CA. . . 2601-EMF-00308Jan. 9-11 . . . . . Arlington, VA . . . . . . 2601-EMF-00309Jan. 18-20 . . . . Chicago, IL . . . . . . . . 2601-EMF-00313Jan. 18-20 . . . . Houston, TX . . . . . . . 2601-EMF-00310Jan. 18-20 . . . . Minneapolis, MN . . . 2601-EMF-00314Jan. 18-20 . . . . New York, NY. . . . . . 2601-EMF-00312Jan. 18-20 . . . . Newport Beach, CA . 2601-EMF-00406Jan. 18-20 . . . . San Francisco, CA. . . 2601-EMF-00315Jan. 30-Feb. 1. . Dallas, TX . . . . . . . . . 2601-EMF-00317Feb. 6-8 . . . . . . Anaheim, CA . . . . . . 2601-EMF-00319Feb. 8-10 . . . . . Arlington, VA . . . . . . 2601-EMF-00321Feb. 15-17 . . . . Durham, NC . . . . . . . 2601-EMF-00323Feb. 15-17 . . . . Hartford, CT . . . . . . . 2601-EMF-00316Feb. 15-17 . . . . New York, NY. . . . . . 2601-EMF-00324Feb. 22-24 . . . . Chicago, IL . . . . . . . . 2601-EMF-00325Feb. 22-24 . . . . San Francisco, CA. . . 2601-EMF-00326Feb. 27-29 . . . . Morristown, NJ . . . . . 2601-EMF-00342Feb. 29-Mar. 2 . Boston, MA . . . . . . . 2601-EMF-00327Feb. 29-Mar. 2 . Denver, CO . . . . . . . . 2601-EMF-00328March 5-7 . . . . Arlington, VA . . . . . . 2601-EMF-00329March 7-9 . . . . Atlanta, GA . . . . . . . 2601-EMF-00322March 12-14 . . New York, NY. . . . . . 2601-EMF-00330March 19-21 . . Chicago, IL . . . . . . . . 2601-EMF-00331March 21-23 . . Richmond, VA. . . . . . 2601-EMF-00311March 21-23 . . San Francisco, CA. . . 2601-EMF-00333March 26-28 . . Houston, TX . . . . . . . 2601-EMF-00334March 26-28 . . Las Vegas, NV . . . . . . 2601-EMF-00339April 2-4 . . . . . . Seattle, WA. . . . . . . . 2601-EMF-00345April 9-11 . . . . . Chicago, IL . . . . . . . . 2601-EMF-00346April 11-13 . . . . New York, NY. . . . . . 2601-EMF-00349April 11-13 . . . . San Diego, CA . . . . . 2601-EMF-00350April 16-18 . . . . Fort Lauderdale, FL . . 2601-EMF-00407April 18-20 . . . . Arlington, VA . . . . . . 2601-EMF-00351



The 7 Habits of Highly Effective People®3-Day Signature Program SEMINAR #2601

BY FRANKLINCOVEY—NOW AVAILABLE THROUGH AMA.The 7 Habits of Highly Effective People® courses are based on the teachings of Dr. Stephen R. Covey.



www.amanet.org/2601


31

How do you get results from people who don’t work for you?• You are asked to lead a task force and one of the members just happens to be aVP. Do you have the confidence to handle this?

• You’re on a tight deadline. Can you get another manager’s assistant to set asidetheir tasks—and help you with yours?

• You have to stand in for your boss. Can you direct your colleagues withoutgenerating animosity?

Whether you’re dealing with bosses, colleagues, staff members or senior management,winning respect and cultivating influence and cooperation are essential to careersuccess. At this seminar, you’ll focus on the key elements of influencing others whenthere is a lack of authority—personal power, persuasion and negotiation.

You’ll practice influencing techniques right from day one through the final activity onday three—and enhance your learning with videos, exercises, assessment tools andgroup discussions.

BENEFITS OF ATTENDING• Establish or regain credibility so you canbegin to influence

• Use your power base to persuade• Understand the person you’re trying toinfluence

• Create a collaborative work environmentfor faster, better results

• Let work styles and communicationdifferences work for, not against, you

• Sell ideas and implement change• Achieve trust and give-and-takerelationships up, down and across theorganization

• Project self-confidence• Adapt your style to the person or situation• Identify various negotiating techniques thatpromote win-win outcomes

TOPICS COVEREDPersonal Power• Understanding your personal power• Personal power behaviors• Attributes of effective/ineffectiveinfluencers

• Your power relative to the other person• Influence strategies• Commitment Model: why commitmentfrom others doesn’t happen by chance

Reciprocity and Relationships: The FirstStep in the Influence Process• Mental model of influence• Principles of reciprocity• Building relationships• Creating partnerships

Personal Preferences• Linkages between personal styles andreciprocity, relationship, partnership

• Style indicator and interpretation tool• Blind spots in your self-knowledge• The negative attribution cycle

Persuasion• Key components of persuasion: discovery,preparation, dialogue

• Adjusting to different audiences• Understanding the other person• The role of investment and risk• Achieving credibility• Managing stakeholders• Reaching a common goal• Selling your position by providing evidence• Connecting emotionally• Listening and questioning• Practicing persuasion techniques

When Conflict Comes Between You andYour Desired Results• Approaches to conflict resolution• Giving and receiving feedback• Using a win-win mindset

Getting Better Results Through Negotiation• Power, information, timing and approach• Basic principles of negotiation• Various steps in negotiation

Developing an Action Plan

WHO SHOULD ATTENDBusiness professionals who need to get workdone through others, as well as those whoneed to convince another person to buy intoan idea or follow up on a request.

SCHEDULE

Oct. 31-Nov. 2 . Indianapolis, IN . . . . . 2532-EMF-00848Oct. 31-Nov. 2 . Philadelphia, PA . . . . 2532-EMF-00799Nov. 2-4 . . . . . . Arlington, VA . . . . . . 2532-EMF-00800Nov. 7-9 . . . . . . New York, NY. . . . . . 2532-EMF-00801Nov. 7-9 . . . . . . San Francisco, CA. . . 2532-EMF-00802Nov. 9-11 . . . . . Chicago, IL . . . . . . . . 2532-EMF-00803Nov. 14-16 . . . . Durham, NC . . . . . . . 2532-EMF-00804Nov. 28-30 . . . . Boston, MA . . . . . . . 2532-EMF-00806Nov. 30-Dec. 2 . Chicago, IL . . . . . . . . 2532-EMF-00808Nov. 30-Dec. 2 . Morristown, NJ . . . . . 2532-EMF-00809Nov. 30-Dec. 2 . San Francisco, CA. . . 2532-EMF-00807Dec. 5-7 . . . . . . Arlington, VA . . . . . . 2532-EMF-00810Dec. 7-9 . . . . . . Atlanta, GA . . . . . . . 2532-EMF-00813Dec. 7-9 . . . . . . Denver, CO . . . . . . . . 2532-EMF-00811Dec. 7-9 . . . . . . Hartford, CT . . . . . . . 2532-EMF-00812Dec. 12-14 . . . . New York, NY. . . . . . 2532-EMF-00814Jan. 16-18 . . . . Las Vegas, NV . . . . . . 2532-EMF-00836Jan. 25-27 . . . . Kansas City, KS . . . . . 2532-EMF-00817Feb. 6-8 . . . . . . New York, NY. . . . . . 2532-EMF-00819Feb. 8-10 . . . . . Princeton, NJ. . . . . . . 2532-EMF-00820Feb. 8-10 . . . . . San Francisco, CA. . . 2532-EMF-00837Feb. 13-15 . . . . Dallas, TX . . . . . . . . . 2532-EMF-00821Feb. 22-24 . . . . Atlanta, GA . . . . . . . 2532-EMF-00849Feb. 29-Mar. 2 . Chicago, IL . . . . . . . . 2532-EMF-00823March 12-14 . . Boston, MA . . . . . . . 2532-EMF-00838March 19-21 . . Arlington, VA . . . . . . 2532-EMF-00822March 19-21 . . Cincinnati, OH . . . . . 2532-EMF-00826March 26-28 . . San Francisco, CA. . . 2532-EMF-00827April 2-4 . . . . . . Denver, CO . . . . . . . . 2532-EMF-00853April 2-4 . . . . . . New York, NY. . . . . . 2532-EMF-00852April 9-11 . . . . . Pittsburgh, PA. . . . . . 2532-EMF-00854April 16-18 . . . . Chicago, IL . . . . . . . . 2532-EMF-00857April 25-27 . . . . Morristown, NJ . . . . . 2532-EMF-00858



Getting Results Without AuthoritySEMINAR #2532



March 6-27, 2012 . . . . . . . . . 2532-EMF-00851




CLICKHERETO

REGISTER

www.amanet.org/2532

http://www.amanet.org/training/seminars/live-online/Getting-Results-Without-Authority.aspx


32


Seminar

Building BetterWork Relationships:New Techniques for Results-Oriented Communication SEMINAR #2235

Learn why successful work relationships help buildsuccessful careers! In today’s challenging business envi-ronment, you have to build successful work relationshipsand interact with people in a positive way to achieve yourorganizational goals. Now, discover the basic competen-cies critical to solid relationships—and career success.

BENEFITS OF ATTENDING• Discover competencies critical to work relationships• Influence and motivate to first-rate performance• Build your self-esteem and new self-awareness• Identify strengths, weaknesses and opportunities• Recognize values, beliefs, attitudes and perceptions• Understand emotions and emotional intelligence

TOPICS COVERED• Behaviors that support or undermine effective relationships• The five axioms of conscious communication• Improving work relationships through emotional intelligence• Expressing needs within relationships and influencing others• Identifying your communication style• Listening barriers and their impact on effective relationships• Addressing relational change and conflict

WHO SHOULD ATTENDThose who want to use effective communication and relationshipmanagement to maximize impact, productivity and results.

SCHEDULE

Oct. 31-Nov. 2 . . . . . . Philadelphia, PA . . . . . . . . 2235-EMF-00929Nov. 2-4 . . . . . . . . . . . New York, NY . . . . . . . . . 2235-EMF-00902Nov. 2-4 . . . . . . . . . . . Newport Beach, CA . . . . . 2235-EMF-00903Nov. 14-16 . . . . . . . . . Chicago, IL. . . . . . . . . . . . 2235-EMF-00904Nov. 30-Dec. 2 . . . . . . New York, NY . . . . . . . . . 2235-EMF-00905Dec. 5-7 . . . . . . . . . . . Dallas, TX. . . . . . . . . . . . . 2235-EMF-00930Dec. 7-9 . . . . . . . . . . . San Francisco, CA . . . . . . 2235-EMF-00906Dec. 12-14 . . . . . . . . . Arlington, VA . . . . . . . . . . 2235-EMF-00907Jan. 9-11 . . . . . . . . . . New York, NY . . . . . . . . . 2235-EMF-00909Jan. 18-20 . . . . . . . . . San Francisco, CA . . . . . . 2235-EMF-00931Jan. 23-25 . . . . . . . . . Arlington, VA . . . . . . . . . . 2235-EMF-00910Jan. 25-27 . . . . . . . . . Los Angeles, CA. . . . . . . . 2235-EMF-00976Feb. 1-3 . . . . . . . . . . . Atlanta, GA . . . . . . . . . . . 2235-EMF-00911Feb. 6-8 . . . . . . . . . . . Boston, MA . . . . . . . . . . . 2235-EMF-00932Feb. 6-8 . . . . . . . . . . . Chicago, IL. . . . . . . . . . . . 2235-EMF-00977

To register or for a complete schedule, visitwww.amanet.org/2235

3 days/1.8 CEUs/18 PDUs$2,195/AMA Members $1,995AMA Memberssave $200.

Managing Emotionsin the Workplace®:Strategies for Success SEMINAR #2540

Understand how emotions affect your job perform-ance—and learn practical techniques to managethem. Through videos, individual exercises, small-groupdiscussions, self-assessment instruments and skill-practicesessions, you’ll examine the link between emotions andstress in your daily life and learn the behavioral practicesthat can help you productively manage your emotions.

BENEFITS OF ATTENDING• Maintain your emotional composure on the job• Effectively express your emotions through communication skills• Create work environments where emotional honesty andemotional energy are accepted

• Balance the physical, mental and emotional aspects of life• Control your emotions and achieve positive interaction

TOPICS COVERED• Categorize stressors and common symptoms• Recognize ways you may be unintentionally contributing to yourown stress levels

• Determine your levels of personal and work-related stress• Identify aspects of your personal and professional lifestyles inrelation to your management of emotional well-being

• Recognize stressful thoughts, feelings and behaviors• Analyze behavior patterns associated with stressful events• Use your listening skills to understand how others are feeling• Recognize when and how to be assertive• Identify rituals that presently exist in your life and classify themaccording to purpose

WHO SHOULD ATTENDEmployees who are experiencing intensely emotional and/orstressful situations at work.

SCHEDULE

Nov. 7-8 . . . . . . . . . . . Chicago, IL. . . . . . . . . . . . 2540-EMF-00499Nov. 17-18 . . . . . . . . . Atlanta, GA . . . . . . . . . . . 2540-EMF-00500Dec. 8-9 . . . . . . . . . . . New York, NY . . . . . . . . . 2540-EMF-00501Dec. 15-16 . . . . . . . . . Arlington, VA . . . . . . . . . . 2540-EMF-00502March 8-9. . . . . . . . . . New York, NY . . . . . . . . . 2540-EMF-00504March 19-20. . . . . . . . Chicago, IL. . . . . . . . . . . . 2540-EMF-00503April 12-13 . . . . . . . . . Arlington, VA . . . . . . . . . . 2540-EMF-00507




Oct. 31-Nov. 21, 2011. . . . . . 2235-EMF-00920Jan. 23-Feb. 13, 2012 . . . . . . 2235-EMF-00921




CLICKHERETO

REGISTER


www.amanet.org/2235

www.amanet.org/2540

http://www.amanet.org/training/seminars/live-online/Building-Better-Work-Relationships-New-Techniques-for-Results-oriented-Communication.aspx


33

Communication andInterpersonal Skills:A Seminar for IT andTechnical Professionals SEMINAR #2576

To achieve success, technical professionals must havestrong and flexible interpersonal and communicationskills in addition to their technical abilities.Whetheryou’re an IT professional, engineer, scientist or researcher,communicating with others—both technical and nontech-nical professionals—is an essential part of the job. Thisseminar will give you the interpersonal and communicationtools you need to ensure mutual clarity and understandingwhen dealing with others, so you can maximize all yourbusiness interactions and achieve your critical goals.

BENEFITS OF ATTENDING• Recognize and manage differences between you andnontechnical professionals

• Deliver clear messages to nontechnical professionals• Apply verbal and nonverbal techniques to build shared understanding• Strategically apply a communication system to enhancerelationships and achieve performance goals

• Develop active listening skills• Get your points across in diverse communication contexts• Use influencing skills to complete projects faster and grow yourreputation

TOPICS COVERED• Identifying differences between technical and nontechnicalprofessionals

• Interpersonal strategies to help you get your points across indiverse circumstances

• Strategically applying a communication system to enhancerelationships

• Developing active listening skills to promote better work relationships• Communication strategies to help you achieve your goals• Productively managing conflict

WHO SHOULD ATTENDAll technical and IT professionals who need to develop the interper-sonal and communication skills necessary to effectively convey theirknowledge to those around them.

SCHEDULE

Nov. 14-15 . . . . . . . . . Atlanta, GA . . . . . . . . . . . 2576-EMF-00706Nov. 28-29 . . . . . . . . . Chicago, IL. . . . . . . . . . . . 2576-EMF-00707



Interpersonal Skills forManagers SEMINAR #2575

Improve your communication skills—and every as-pect of your working relationships. Success dependsupon the combined cooperation, commitment and actionof people—both face-to-face and across electronic andcyber channels. That’s why your interpersonal skills are socritical to your own effectiveness as a manager. This semi-nar gives you three days of solid learn-by-doing training tosharpen your skills with superiors, peers and subordinates.

BENEFITS OF ATTENDING• Solve problems by clarifying the real issues• Make trade-offs without being a pushover on big issues• Gain support for implementing your plans• Generate enthusiasm for your ideas and proposals• Minimize conflict and build group commitment• Influence others and motivate them to profitable action• Know when to give criticism and praise to produce results• Give direction without creating “static”

TOPICS COVERED• Communication and the new workplace• The power of trust• How perceptions influence your interaction with others andtheir responses to you

• Nonverbal and verbal skills: developing and delivering clearmessages

• Use listening and feedback skills to build high-performance workrelationships

• Develop strategies for constructive performance feedback• Direct and motivate others• Assertively and productively manage conflict• Be a team player: the synergistic impact of all your interpersonalskills

WHO SHOULD ATTENDManagers, team leaders and supervisors who want to maximizetheir positive impact on others through effective interpersonal skills.

SCHEDULE

Nov. 14-16 . . . . . . . . . New York, NY . . . . . . . . . 2575-EMF-99528Dec. 19-21 . . . . . . . . . San Francisco, CA . . . . . . 2575-EMF-99527March 21-23. . . . . . . . New York, NY . . . . . . . . . 2575-EMF-99530




Jan. 23-Feb. 13, 2012. 2576-EMF-00713April 2-23, 2012 . . . . . 2576-EMF-00725




Seminar


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REGISTER


www.amanet.org/2576

www.amanet.org/2575

http://www.amanet.org/training/seminars/live-online/Communication-and-Interpersonal-Skills-A-Seminar-for-IT-and-Technical-Professionals.aspx


Negotiating to WinSEMINAR #2513

Gain the skills, insights and competencies requiredin all negotiations—in every industry and at everylevel.

BENEFITS OF ATTENDING• Know when—and when not—to negotiate• Develop an effective plan and strategy for any negotiation• Know what behavior to adapt at each stage of the negotiation• Adjust your communication style to achieve desired results• Successfully apply the principles of persuasion• Effectively negotiate face-to-face, on the phone or throughemail and other media

TOPICS COVERED• The basic concepts of negotiation• Identify approaches to negotiation• Define the influences on the negotiation process• Plan a negotiation• How to avoid negotiation traps• Choose the appropriate communication methods

WHO SHOULD ATTENDThose responsible for negotiating the best possible terms of anagreement for their organization.

EXTRALeave with AMA’s Negotiation Planner to help you prepare yournegotiations every step of the way and effectively apply yournewly learned know-how.

Note: This program is not intended for labor union negotiators oneither side.

SCHEDULE

Nov. 2-4 . . . . . . . . . . . Los Angeles, CA. . . . . . . . 2513-EMF-01082Nov. 7-9 . . . . . . . . . . . Atlanta, GA . . . . . . . . . . . 2513-EMF-01066Nov. 14-16 . . . . . . . . . New York, NY . . . . . . . . . 2513-EMF-01067Nov. 30-Dec. 2 . . . . . . Chicago, IL. . . . . . . . . . . . 2513-EMF-01068Nov. 30-Dec. 2 . . . . . . San Francisco, CA . . . . . . 2513-EMF-01069Dec. 5-7 . . . . . . . . . . . New York, NY . . . . . . . . . 2513-EMF-01070Dec. 12-14 . . . . . . . . . Arlington, VA . . . . . . . . . . 2513-EMF-01071Dec. 14-16 . . . . . . . . . Houston, TX. . . . . . . . . . . 2513-EMF-01061Feb. 8-10 . . . . . . . . . . New York, NY . . . . . . . . . 2513-EMF-01073Feb. 22-24 . . . . . . . . . Chicago, IL. . . . . . . . . . . . 2513-EMF-01077Feb. 29-Mar. 2 . . . . . . Atlanta, GA . . . . . . . . . . . 2513-EMF-01075March 5-7. . . . . . . . . . San Francisco, CA . . . . . . 2513-EMF-01076March 19-21. . . . . . . . Arlington, VA . . . . . . . . . . 2513-EMF-01074April 11-13 . . . . . . . . . New York, NY . . . . . . . . . 2513-EMF-01094April 23-25 . . . . . . . . . Houston, TX. . . . . . . . . . . 2513-EMF-01096



Responding toConflict: Strategies forImproved Communication SEMINAR #2115

Learn how to manage conflict rather than have itmanage you. Discover how to recognize the causes ofinterpersonal conflict. Become aware of your emotionaltriggers to prevent explosive situations. Learn new strate-gies of conflict management that will improve your com-munication performance, and ultimately increase thesuccess of your business initiatives.

BENEFITS OF ATTENDING• Gain a new understanding of conflict• Understand your own conflict patterns• Improve your listening and communication skills• Learn to “read” conflicts by developing a “conflict map”• Practice effective methods of intervention and conflict management

TOPICS COVERED• Develop conflict awareness• Identify and understand your own conflict behavior• Different ways to manage conflict• Conflict strategies: how to become solution-focused vs.problem-focused

• How to move beyond conflict• Trust in minimizing conflict: develop win-win solutions• How to deal with difficult behavior• Learn to create a viable alternative to group conflict• Apply appropriate conflict strategies through role-play

WHO SHOULD ATTENDBusiness professionals who want to expand their conflict manage-ment skills, understand their own emotions and behaviors whenaddressing conflict and find productive ways to manage conflict.

SCHEDULE

Nov. 2-4 . . . . . . . . . . . Boston, MA . . . . . . . . . . . 2115-EMF-00392Nov. 7-9 . . . . . . . . . . . Chicago, IL. . . . . . . . . . . . 2115-EMF-00379Nov. 16-18 . . . . . . . . . San Francisco, CA . . . . . . 2115-EMF-00383Dec. 5-7 . . . . . . . . . . . New York, NY . . . . . . . . . 2115-EMF-00381Dec. 12-14 . . . . . . . . . Arlington, VA . . . . . . . . . . 2115-EMF-00393Jan. 11-13 . . . . . . . . . San Francisco, CA . . . . . . 2115-EMF-00394Feb. 1-3 . . . . . . . . . . . New York, NY . . . . . . . . . 2115-EMF-00384Feb. 29-Mar. 2 . . . . . . Arlington, VA . . . . . . . . . . 2115-EMF-00386March 19-21. . . . . . . . San Francisco, CA . . . . . . 2115-EMF-00387April 9-11 . . . . . . . . . . New York, NY . . . . . . . . . 2115-EMF-00397April 11-13 . . . . . . . . . Chicago, IL. . . . . . . . . . . . 2115-EMF-00398April 23-25 . . . . . . . . . Atlanta, GA . . . . . . . . . . . 2115-EMF-00399




Seminar


Jan. 5-26, 2012 . . . . . . . . . . . 2513-EMF-01079


LIVE ONLINE SCHEDULEThurs. 2-5 pm ET • 4 Lessons





Seminar



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34

www.amanet.org/2513

www.amanet.org/2115

http://www.amanet.org/training/seminars/live-online/Negotiating-to-Win.aspx

http://www.amanet.org/training/seminars/live-online/Responding-to-Conflict-Strategies-for-Improved-Communication.aspx


35

Communicating Up,Down and Across theOrganization SEMINAR #2203

Gain recognition, build stronger work relation-ships and deliver high-value results for yourselfand your organization. Leaders appreciate whenemployees take the responsibility to communicate newideas, innovations and better ways to get the workaccomplished. But taking on the challenge of sharing yourinsights is not an easy task. This seminar offers practicalstrategies for informing and influencing others—nomatter where they fit in the organizational chart.

BENEFITS OF ATTENDING• Gain recognition by showing managerial effectiveness, leadershipand creativity

• Create new opportunities for yourself within your organization• Break down the barriers that stand between team cooperationand organizational effectiveness

• Reduce frustration by building cooperation between differentsilos

• Enhance productivity by gaining support and commitment• Build esprit de corps and productive workplace relationships

TOPICS COVERED• Acquire confidence, self-esteem and self-concept to project apositive external image

• Establish trust and credibility for stronger work relationships• Create messages that address listeners’ needs, wants andpriorities

• Use listening skills to create high-impact messages• Communicate ideas in terms listeners care about• Adapt messages to others’ communication and learning style• Shape others’ responses using direct and indirect messages

WHO SHOULD ATTENDAll business professionals who want to build communication skillsthat encourage dialogue throughout the organization and amongdifferent departments and levels.

SCHEDULE

Oct. 31-Nov. 1 . . . . . . Chicago, IL. . . . . . . . . . . . 2203-EMF-00189Nov. 17-18 . . . . . . . . . New York, NY . . . . . . . . . 2203-EMF-00210Dec. 12-13 . . . . . . . . . New York, NY . . . . . . . . . 2203-EMF-00191Feb. 9-10 . . . . . . . . . . Chicago, IL. . . . . . . . . . . . 2203-EMF-00192Feb. 27-28 . . . . . . . . . San Francisco, CA . . . . . . 2203-EMF-00190March 29-30. . . . . . . . New York, NY . . . . . . . . . 2203-EMF-00193April 2-3 . . . . . . . . . . . Arlington, VA . . . . . . . . . . 2203-EMF-00226



Communication Boot CampSEMINAR #2210

Text messaging…emails…the Blackberry—there’sno shortage of ways to communicate quickly inthe Digital Age. This intensive, skills-building “bootcamp” will give you a practical, hands-on overview of thehows and whys of business communication. You’ll be wellon your way to developing the confidence and commu-nication know-how you need to establish yourself in thebusiness world—and keep moving ahead throughout yourcareer.

BENEFITS OF ATTENDING• Understand why effective communication is a “make or break”career competency

• Identify the choices that drive the success or failure of anycommunication

• Optimize existing skills while overcoming your limitations• Improve work relationships by reducing misunderstandings• Choose the most effective language to handle even the mostdifficult circumstances

• Connect with people whose communication styles are differentfrom your own

TOPICS COVERED• Identifying your communication style, strengths and limitations• Defining the characteristics of effective and ineffectivecommunication, sending and listening skills

• Empathizing to defuse emotionally charged situations• The four primary communication styles and accommodating theneeds of each style

• Using nonverbal communication to connect effectively withothers

• Structuring a discussion• Managing an interaction so that the discussion goals areachieved

• Knowing the causes and effects of common communicationbreakdowns

WHO SHOULD ATTENDEarly career professionals or anyone interested in enhancing theirfundamental verbal communication skills, including coordinators,specialists, analysts, consultants, associate managers, projectmanagers and leadership-track administrative professionals.

SCHEDULE

March 28-30. . . . . . . . San Francisco, CA . . . . . . 2210-EMF-00069






www.amanet.org/2203

www.amanet.org/2210

INTERPERSONAL SKILLS WRITING SKILLS

36


SeminarDynamic Listening Skills forSuccessful CommunicationSEMINAR #2271

Effective communication is the secret ingredient toyour organization’s bottom-line demands. Whenwas the last time you wanted to scream: “Is anyone listen-ing?” Well, you’re not alone. Although all of us have beentalking and listening to one another, we may not becommunicating. In a working environment defined bydiversity, stress and uncertainty, it is not surprising thatmisunderstandings abound. But help is on the way. Thispowerful seminar delivers The Strategic Verbal Communi-cation System—an easy-to-learn process that enhancescommunication and encourages productive interactions.

BENEFITS OF ATTENDING• Discover a powerful communication model for turning allinteractions into productive outcomes

• Provide constructive information by addressing theperformance—not the person

• Coach and counsel employees to build productivity and futureemployee development

• Listen actively and show interest and concern• Clarify meaning and verify information to minimizemisunderstanding and wasted time

• Foster positive attitudes by providing effective feedback

TOPICS COVERED• Acknowledge the emotions and ideas of others to build trust andimprove communication in team situations

• Adjust communication behaviors to communicate with differentstyles

• Listen actively to separate message content from feeling• Ask questions to expand knowledge and bring out new ideas• Direct others by giving clear instructions and delegatingresponsibility and authority

WHO SHOULD ATTENDBusiness professionals who want to ensure that they are applyinglistening skills to communicate effectively.

SCHEDULE

Dec. 15-16 . . . . . . . . . New York, NY . . . . . . . . . 2271-EMF-00194March 22-23. . . . . . . . Chicago, IL. . . . . . . . . . . . 2271-EMF-00195



Effective TechnicalWriting SEMINAR #2216

Improve your technical writing—without compro-mising your technical message. If writing technicalinformation and effective letters, reports, manuals, instruc-tions, documentation, specifications or proposals is atough proposition—this program is for you. Apply provenapproaches and techniques to write crisp, clear, accessibletechnical written communications.

BENEFITS OF ATTENDING• Organize your material by purpose and audience• Write with greater clarity and precision—in less time• Present complex technical information simply• Know the purpose of your writing before you begin• Recognize the needs of your audience• Learn how to use illustrations• Produce final drafts to make the “write” impression

TOPICS COVERED• Understand the needs of your audience• Plan and organize the project• Overcome “writer’s block”• Select the appropriate format for your audience• Prepare manuals, proposals and documentation• Understand sentence structure and powerful word usage• Simplify complex information/edit and revision techniques• Incorporate graphs, charts and tables

WHO SHOULD ATTENDEngineers, scientists, IT/computer personnel and people in R&Dand other technical areas, as well as business professionals at alllevels.

Recommended: Bring a sample writing piece for one-on-one feedback.

SCHEDULE

Nov. 9-11 . . . . . . . . . . Dallas, TX. . . . . . . . . . . . . 2216-EMF-00304Nov. 16-18 . . . . . . . . . San Diego, CA . . . . . . . . . 2216-EMF-00320Nov. 28-30 . . . . . . . . . New York, NY . . . . . . . . . 2216-EMF-00305Dec. 7-9 . . . . . . . . . . . Denver, CO . . . . . . . . . . . 2216-EMF-00327Dec. 19-21 . . . . . . . . . San Francisco, CA . . . . . . 2216-EMF-00306Jan. 18-20 . . . . . . . . . Arlington, VA . . . . . . . . . . 2216-EMF-00307Jan. 23-25 . . . . . . . . . Chicago, IL. . . . . . . . . . . . 2216-EMF-00308Feb. 27-29 . . . . . . . . . New York, NY . . . . . . . . . 2216-EMF-00321March 5-7. . . . . . . . . . San Francisco, CA . . . . . . 2216-EMF-00309March 28-30. . . . . . . . Chicago, IL. . . . . . . . . . . . 2216-EMF-00328April 2-4 . . . . . . . . . . . Arlington, VA . . . . . . . . . . 2216-EMF-00329April 16-18 . . . . . . . . . Houston, TX. . . . . . . . . . . 2216-EMF-00330




Dec. 1-22, 2011 . . . . . . . . . . 2216-EMF-00313Feb. 2-23, 2012. . . . . . . . . . . 2216-EMF-00311





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www.amanet.org/2271

www.amanet.org/2216

http://www.amanet.org/training/seminars/live-online/Effective-Technical-Writing.aspx

MANAGEMENT AND SUPERVISORY SKILLS

37

Be the best supervisor that you can be. Take this opportunity to get thetraining you need to become more proficient in planning, communicating and coachinga team. In one of AMA’s landmark management seminars, you will master a range ofskills that will maximize impact, productivity and results, and take your career as far asyou want it to go.

BENEFITS OF ATTENDING• Succeed in a rapidly changing environment• Plan, communicate and monitor for bestresults

• Apply the most effective supervisory style• Know your legal responsibilities• Give constructive criticism• Cope with difficult employees• Capitalize on diversity and individualdifferences

• Delegate for effective employeedevelopment, time management andmotivation

• Coach employees to increase performance

TOPICS COVEREDYour New Role and Expectations• What your boss, employees, peers andsenior management expect from you

• Master planning, organizing,communicating, monitoring functions

• Understand supervisory styles and knowwhen and how to use each one

Managing a Diverse Workforce and theLegal Considerations• How diversity affects you, your work unitand your company

• Key laws and how to handle challenging,explosive situations

Filling Your Communication Skills Toolbox• Advantages vs. disadvantages of one- andtwo-way communication and when to useeach

• Email and nonverbal communication• How to ask the right questions to get thereal answers

How to Use Coaching to Create HighQuality Performance• Give and receive criticism constructively• How to minimize defensiveness in yourselfand others

• Assess your coaching strengths and weakspots

Create a Motivational Environment• The essentials of motivation• How to use reinforcement to maximizeperformance

Taking Delegation to the Next Level ofExcellence• Delegation techniques and strategies• How to use delegation to manage timeand provide growth

Managing Performance Appraisals• Assess the current appraisal system• Recordkeeping and compliance issues• Write the appraisal, conduct the meetingand deal with the reaction

• Planning for continuous growth

Time ManagementPlanning for Continuous Growth

WHO SHOULD ATTENDSupervisors in all industries with fewer than fiveyears of supervisory experience.

SCHEDULE

Oct. 31-Nov. 2 . New York, NY. . . . . . 2248-EMF-01639Nov. 7-9 . . . . . . Atlanta, GA . . . . . . . 2248-EMF-01640Nov. 9-11 . . . . . Garden Grove, CA . . 2248-EMF-01641Nov. 9-11 . . . . . Houston, TX . . . . . . . 2248-EMF-01642Nov. 14-16 . . . . Chicago, IL . . . . . . . . 2248-EMF-01643Nov. 16-18 . . . . Arlington, VA . . . . . . 2248-EMF-01645Nov. 16-18 . . . . San Francisco, CA. . . 2248-EMF-01644Nov. 30-Dec. 2 . Boston, MA . . . . . . . 2248-EMF-01646Nov. 30-Dec. 2 . Dallas, TX . . . . . . . . . 2248-EMF-01647Dec. 5-7 . . . . . . Philadelphia, PA . . . . 2248-EMF-01638Dec. 5-7 . . . . . . San Francisco, CA. . . 2248-EMF-01648Dec. 7-9 . . . . . . New York, NY. . . . . . 2248-EMF-01650Dec. 14-16 . . . . Chicago, IL . . . . . . . . 2248-EMF-01649Dec. 19-21 . . . . Arlington, VA . . . . . . 2248-EMF-01651Jan. 11-13 . . . . Los Angeles, CA . . . . 2248-EMF-01684Jan. 18-20 . . . . Arlington, VA . . . . . . 2248-EMF-01652Jan. 23-25 . . . . San Francisco, CA. . . 2248-EMF-01654Jan. 25-27 . . . . Houston, TX . . . . . . . 2248-EMF-01655Jan. 25-27 . . . . New York, NY. . . . . . 2248-EMF-01653Feb. 1-3 . . . . . . Chicago, IL . . . . . . . . 2248-EMF-01656Feb. 6-8 . . . . . . New York, NY. . . . . . 2248-EMF-01657Feb. 13-15 . . . . Arlington, VA . . . . . . 2248-EMF-01681Feb. 15-17 . . . . Dallas, TX . . . . . . . . . 2248-EMF-01659Feb. 22-24 . . . . Atlanta, GA . . . . . . . 2248-EMF-01658Feb. 22-24 . . . . San Francisco, CA. . . 2248-EMF-01660March 5-7 . . . . Boston, MA . . . . . . . 2248-EMF-01730March 7-9 . . . . Arlington, VA . . . . . . 2248-EMF-01662March 12-14 . . Garden Grove, CA . . 2248-EMF-01663March 12-14 . . New York, NY. . . . . . 2248-EMF-01664March 26-28 . . Houston, TX . . . . . . . 2248-EMF-01665March 28-30 . . Chicago, IL . . . . . . . . 2248-EMF-01661April 2-4 . . . . . . San Francisco, CA. . . 2248-EMF-01686April 9-11 . . . . . Arlington, VA . . . . . . 2248-EMF-01687April 11-13 . . . . Dallas, TX . . . . . . . . . 2248-EMF-01688April 11-13 . . . . New York, NY. . . . . . 2248-EMF-01689April 25-27 . . . . Hartford, CT . . . . . . . 2248-EMF-01690



Management Skills forNew Supervisors SEMINAR #2248



Oct. 27-Nov. 17, 2011. . . . . . 2248-EMF-01666Jan. 5-26, 2012 . . . . . . . . . . . 2248-EMF-01682March 8-29, 2012 . . . . . . . . . 2248-EMF-01667




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www.amanet.org/2248

http://www.amanet.org/training/seminars/live-online/Management-Skills-for-New-Supervisors.aspx


38

Cultivate effectiveness, lead with excellence and transform yourteam for breakthrough results. National surveys* of thousands of employeesdisclosed that while many people work hard, they are worried about their lack ofeffectiveness. Survey results indicate:

1. Less than 50% of your team’s time is spent on the company’s most importantobjectives

2. Only 14% of employees feel they are contributing to company success

3. Less than half of your team know company’s goals*Results of xQ Surveys conducted by Harris Interactive

The problems are not limited to one industry,one geographic location, one economic groupor even one age group. They are common to all.Workers have too many assigned tasks and toomany competing priorities. People can’t identifykey goals and therefore can’t deliver excellentresults. Individuals, even entire departments, lackopen communication. Crises are often reactedto with fast, less-than-effective decisions.

The good news is that changing ineffectivebehaviors to effective behaviors will benefiteveryone in your organization. The 7 Habits® canhelp you to not only better manage yourself, butlearn to lead others and unleash team potential.Attend this powerful 2-day workshop anddiscover the same principles that have led theworld’s foremost business leaders to the profes-sional and personal success they dreamed of.

BENEFITS OF ATTENDING• Define the contribution you want to makeand what you want to accomplish as amanager

• Enhance your leadership abilities and reachyour full potential

• Judge the goals your efforts should befocused on using daily and weekly planning

• Communicate effectively and raise thelevels of trust and fulfillment within yourteam

• Build better relationships and become moreeffective as a manager

TOPICS COVERED• Habit 1: Be Proactive—Become aresourceful, innovative manager whoquickly accomplishes goals and motivatesteam members to get things done

• Habit 2: Begin with the End in Mind—Have a clear vision of what you want yourcontribution as a manager to be and shapeyour own future

• Habit 3: Put First Things First—Focus ontop priorities and be regarded for follow-through and organizational skills; eliminatethe unimportant

• Habit 4: Think Win-Win—Cultivateenthusiasm with performancemeasurements that satisfy both employeeand employer goals; share recognition andsuccess

• Habit 5: Seek First to Understand, ThenBe Understood—Give honest, accuratefeedback that develops trust andunderstand the physical components ofcommunication and how they impact themessage

• Habit 6: Synergize—Understand howdifferences can contribute to innovativesolutions; maximize opinions, perspectivesand backgrounds

• Habit 7: Sharpen the Saw—Maintain andincrease effectiveness by renewing yourselfmentally and physically

WHO SHOULD ATTENDManagers who are seeking to become more ef-ficient, build better relationships and help theirorganization succeed.

ATTENDEES WILL RECEIVE• The 7 Habits of Highly Effective People®Audio CD—This best-selling audio bookprovides the basis for the concepts taughtin the course.

• Participant Guidebook—a manual filledwith examples and exercises.

• Management Essentials—a book ofresources for dealing with managementchallenges.

Stephen R. Covey is a globally respected leadership au-thority. His international best-seller, The 7 Habits ofHighly Effective People®, was named one of the 10most influential management books ever by Forbesmagazine. It is the best-selling audio book in history.

SCHEDULE

Nov. 7-8 . . . . . . New York, NY. . . . . . 2602-EMF-00080Nov. 7-8 . . . . . . San Francisco, CA. . . 2602-EMF-00081Nov. 10-11 . . . . Atlanta, GA . . . . . . . 2602-EMF-00082Nov. 14-15 . . . . Chicago, IL . . . . . . . . 2602-EMF-00083Dec. 1-2 . . . . . . New York, NY. . . . . . 2602-EMF-00084Dec. 5-6 . . . . . . Anaheim, CA . . . . . . 2602-EMF-00085Dec. 8-9 . . . . . . Dallas, TX . . . . . . . . . 2602-EMF-00095Dec. 12-13 . . . . Chicago, IL . . . . . . . . 2602-EMF-00086Dec. 15-16 . . . . Arlington, VA . . . . . . 2602-EMF-00087Jan. 23-24 . . . . Chicago, IL . . . . . . . . 2602-EMF-00088Jan. 30-31 . . . . Phoenix, AZ . . . . . . . 2602-EMF-00096Feb. 9-10 . . . . . San Francisco, CA. . . 2602-EMF-00089Feb. 23-24 . . . . New York, NY. . . . . . 2602-EMF-00090March 1-2 . . . . Chicago, IL . . . . . . . . 2602-EMF-00091March 15-16 . . Las Vegas, NV . . . . . . 2602-EMF-00092April 9-10 . . . . . Arlington, VA . . . . . . 2602-EMF-00098April 23-24 . . . . Seattle, WA. . . . . . . . 2602-EMF-00114



FACULTY SPOTLIGHT*

Haydn Shaw is a leadingexpert on generations andturning negative work envi-ronments and employeesaround. He specializes inleadership, execution, andpersonal productivitymethodologies. He hasworked with more than1,000 businesses, not-for-profit and governmental or-ganizations. He speaks and consults with clientsin excess of 170 days each year.

*All faculty are trained experts in FranklinCovey’s7 Habits of Highly Effective People® curriculum.

The 7 Habits of Highly Effective People®for Managers 2-Day Workshop SEMINAR #2602

BY FRANKLINCOVEY—NOW AVAILABLE THROUGH AMA.

The 7 Habits of Highly Effective People® courses are based on the teachings of Dr. Stephen R. Covey.



www.amanet.org/2602


Taking on GreaterResponsibility: Step-up Skillsfor Non-Managers SEMINAR #2132

Are you ready for what’s ahead? You have alwayswanted to make a difference in your company. You needthe skills—understanding your business, managingchange, communicating strategically, leading, working inteams and juggling your new assignments with currentresponsibilities. This powerful seminar helps you pre-pare…initiate…and successfully adapt your style to thechallenges ahead.

BENEFITS OF ATTENDING• Feel confident when asked to “step up to the plate” with newprojects outside your regular work activities

• Take your skills and potential to new heights with proven-in-action “get-ahead” strategies

• Understand your role in today’s new workplace…and gain thenew skills and competencies required for success

• Meet the rising pressure from tight budgets and leanorganizations

• Map out a plan of action to enhance your efficiency and yourvalue to your organization

TOPICS COVERED• Define the master competencies for performance excellence• Review and apply relevant analytical thinking and problem-solving skills

• Recognize internal and external factors that impact your business• Identify your communication style and understand how to flex toothers’ communication preferences

• How to juggle new assignments and current responsibilities• Apply proactive planning and organizing skills to avoidunnecessary chaos

• Analyze when and how to step up to leadership within the teamenvironment

WHO SHOULD ATTENDAnyone interested in developing the skills necessary to improvetheir performance in order to grow within their organization.

SCHEDULE

Nov. 10-11 . . . . . . . . . New York, NY . . . . . . . . . 2132-EMF-00244Nov. 14-15 . . . . . . . . . Atlanta, GA . . . . . . . . . . . 2132-EMF-00245Nov. 17-18 . . . . . . . . . Chicago, IL. . . . . . . . . . . . 2132-EMF-00246Dec. 1-2 . . . . . . . . . . . New York, NY . . . . . . . . . 2132-EMF-00248Dec. 5-6 . . . . . . . . . . . Arlington, VA . . . . . . . . . . 2132-EMF-00247Dec. 15-16 . . . . . . . . . San Francisco, CA . . . . . . 2132-EMF-00249Jan. 30-31 . . . . . . . . . Arlington, VA . . . . . . . . . . 2132-EMF-00251Feb. 27-28 . . . . . . . . . San Francisco, CA . . . . . . 2132-EMF-00252March 1-2. . . . . . . . . . New York, NY . . . . . . . . . 2132-EMF-00253April 12-13 . . . . . . . . . San Francisco, CA . . . . . . 2132-EMF-00269April 26-27 . . . . . . . . . Arlington, VA . . . . . . . . . . 2132-EMF-00270



Managing Chaos:Tools to Set Priorities andMake Decisions Under PressureSEMINAR #2261

How to manage more effectively in a constantlychanging environment. Learn fast, easy-to-use toolsand techniques to manage unproductive confusion anddisorder and transform chaos into controllable challenges.This seminar equips you with the most effective tools toplan your day and adjust to shifting priorities anddemands—with less stress and greater clarity.

BENEFITS OF ATTENDING• Reduce, clarify and eliminate chaos within your control• Identify, analyze and determine priority of your workday• Use a daily action plan to allocate time and energy• Remain focused and act more decisively when priorities shift• Become more assertive and strategic in your communication• Manage interruptions and conflicts with greater ease• Utilize the right tools to balance and manage tough choices

TOPICS COVERED• Define chaos you can control• Critical thinking and problem-solving tools• Assess problems before rushing to a solution• Management issues: planning, workload resources andmicromanaging

• How to manage changing priorities and shifting demands• Analyze and negotiate how you spend your time• Employ assertive responses in all situations• Decline requests effectively from managers, peers and customers• People issues: how to manage different viewpoints andpersonalities

WHO SHOULD ATTENDAnyone working with multiple projects and/or facing expandingworkloads, tight deadlines and increased uncertainties.

SCHEDULE

Nov. 3-4 . . . . . . . . . . . San Francisco, CA . . . . . . 2261-EMF-00238Nov. 10-11 . . . . . . . . . Arlington, VA . . . . . . . . . . 2261-EMF-00256Nov. 17-18 . . . . . . . . . New York, NY . . . . . . . . . 2261-EMF-00239Dec. 5-6 . . . . . . . . . . . Chicago, IL. . . . . . . . . . . . 2261-EMF-00240Dec. 8-9 . . . . . . . . . . . New York, NY . . . . . . . . . 2261-EMF-00241Dec. 12-13 . . . . . . . . . Los Angeles, CA. . . . . . . . 2261-EMF-00257Dec. 15-16 . . . . . . . . . Arlington, VA . . . . . . . . . . 2261-EMF-00242Jan. 23-24 . . . . . . . . . Arlington, VA . . . . . . . . . . 2261-EMF-00244









CLICKHERETO

REGISTER


Seminar

39

www.amanet.org/2132

www.amanet.org/2261

http://www.amanet.org/training/seminars/live-online/Managing-Chaos-Tools-to-Set-Priorities-and-Make-Decisions-Under-Pressure.aspx


40

Improving YourManagerialEffectiveness SEMINAR #2508

Develop proactive approaches to meet complexchallenges with your team. Designed for mid-leveland developing managers, the focus is on knowing your-self and how your behavior affects your own effectivenessand the actions of your team. You’ll learn key componentsof team dynamics and how understanding individualgoals, values, strengths and weaknesses can lead to amore effective style of management and overall teamperformance.

BENEFITS OF ATTENDING• Meet the diverse needs of all your team members• Anticipate and manage conflict with increased confidence• Instill a culture based on trust, partnerships and respect• Encourage open communication and increase constructive feedback• Use delegation to increase performance

TOPICS COVERED• Four primary behavioral styles; how style adaptability increasesyour effectiveness

• How to develop, create and manage a successful team• How to move from a boss to a coach• The competencies of a transformational coach• Key values used in motivating people• Assess your company’s existing recognition, reward and benefitsystems in relation to employee growth and performance

• Critical modes for resolving conflicts

WHO SHOULD ATTENDExperienced managers with three to five years of managementexperience.Note: To attend this seminar, we recommend prior attendance in at leastone basic management course.

SCHEDULE

Nov. 2-4 . . . . . . . . . . . Chicago, IL. . . . . . . . . . . . 2508-EMF-01069Nov. 7-9 . . . . . . . . . . . Boston, MA . . . . . . . . . . . 2508-EMF-01082Nov. 30-Dec. 2 . . . . . . New York, NY . . . . . . . . . 2508-EMF-01071Dec. 7-9 . . . . . . . . . . . Arlington, VA . . . . . . . . . . 2508-EMF-01072Dec. 12-14 . . . . . . . . . San Francisco, CA . . . . . . 2508-EMF-01070Jan. 18-20 . . . . . . . . . New York, NY . . . . . . . . . 2508-EMF-01073Feb. 27-29 . . . . . . . . . Chicago, IL. . . . . . . . . . . . 2508-EMF-01085Feb. 29-Mar. 2 . . . . . . New York, NY . . . . . . . . . 2508-EMF-01075March 7-9. . . . . . . . . . San Francisco, CA . . . . . . 2508-EMF-01074March 14-16. . . . . . . . Arlington, VA . . . . . . . . . . 2508-EMF-01076April 16-18 . . . . . . . . . Atlanta, GA . . . . . . . . . . . 2508-EMF-01086April 25-27 . . . . . . . . . Philadelphia, PA . . . . . . . . 2508-EMF-01087



High-Impact Decision-Making: Reducing Risksand Maximizing Results SEMINAR #2564

Learn to make the right decision every time, nomatter how high the stakes.When faced with toughdecisions, don’t procrastinate, rely on intuition or allowuncertainty to take control. This seminar gives you thetools to achieve clarity that balances intuition and rationalthinking. You will be able to align outcomes to create buy-in and make decisions that are smart, timely and effective.

BENEFITS OF ATTENDING• Be more decisive, eliminating uncertainty when making riskydecisions

• Learn a structured process for optimal timing and effectiveness• Think and act with increased confidence in a contradictory, ever-changing environment

• Effectively analyze, articulate and draw conclusions with clarity• Commit to your decisions and create buy-in

TOPICS COVERED• Elements of a solid foundation: mental focus, definition,emotional, perspective and strategic clarity

• Utilize the Decision Map to define your objectives• “Risk vs. reward”: examine early warning signs and assess yourtolerance

• Identify quantifiable and relevant success factors• Learn techniques in dealing with “emotionally charged”situations

• Create “what-if” scenarios and evaluate uncertainty• Examine and shift your perspective to select the “best” decision• Practice putting together several decision maps

WHO SHOULD ATTENDManagers whose decisions have long-term effects, significantlyimpacting financials, people, processes and reputation ofdepartment or company.

Note: Please bring your current high-impact business issues to class and practicemaking tough decisions in a safe environment.

SCHEDULE

Nov. 7-8 . . . . . . . . . . . Arlington, VA . . . . . . . . . . 2564-EMF-00046Dec. 5-6 . . . . . . . . . . . Chicago, IL. . . . . . . . . . . . 2564-EMF-00048Feb. 2-3 . . . . . . . . . . . San Francisco, CA . . . . . . 2564-EMF-00049April 2-3 . . . . . . . . . . . New York, NY . . . . . . . . . 2564-EMF-00052




BUSINESS ENHANCEMENT SKILLS



www.amanet.org/2508

www.amanet.org/2564

41


Get more of the right things done.Do you…

• Find yourself overloaded with work?

• Feel so stretched to the limit you can’t set priorities?

• Exhaust yourself daily without accomplishing your goals?

If you’re doing more and enjoying it less, it’s time to make real choices about how andwhen to spend your time. This seminar gives you the tools to find a balance, achieveyour goals and be more effective and productive.

BENEFITS OF ATTENDING• Set and accomplish goals• Create priorities and establish realisticboundaries

• Recognize and deal with time-wasters• Improve concentration and efficiency• Break indecision and procrastination habits• Use technology to help manage time• Create and recharge positive energy

TOPICS COVEREDTime Management. Self-Management• Shifting focus from managing time tomanaging self

• Identifying personal time-wasters• Creating personal Time Mastery Plan

Planning for Success• Using a robust planning process• Defining goals; establishing important andvalid priorities

• Creating a realistic and productive schedule

Concentration, Focus and Organization• Creating productive and efficient routinesto support core goals

• Organizing and managing workenvironment

• Identifying ways to deal with self-distractionsand interruptions

Managing Technology• Increasing productivity by using technologyefficiently

• Selecting the right form of communication• Identifying ways to manage email

Creating Boundaries and Balance• Prioritizing and choosing activities tobalance life and work

• Creating personal “no” script

WHO SHOULD ATTENDBusiness professionals who want greater con-trol of their time, management style and life.

SCHEDULE

Oct. 31-Nov. 1 . New York, NY. . . . . . 2233-EMF-01371Nov. 7-8 . . . . . . Chicago, IL . . . . . . . . 2233-EMF-01375Nov. 7-8 . . . . . . Hartford, CT . . . . . . . 2233-EMF-01378Dec. 1-2 . . . . . . Arlington, VA . . . . . . 2233-EMF-01377Dec. 1-2 . . . . . . San Francisco, CA. . . 2233-EMF-01379Dec. 5-6 . . . . . . Cincinnati, OH . . . . . 2233-EMF-01366Dec. 8-9 . . . . . . Atlanta, GA . . . . . . . 2233-EMF-01383Dec. 12-13 . . . . Houston, TX . . . . . . . 2233-EMF-01380Dec. 15-16 . . . . Boston, MA . . . . . . . 2233-EMF-01374Dec. 15-16 . . . . New York, NY. . . . . . 2233-EMF-01382Dec. 15-16 . . . . Parsippany, NJ. . . . . . 2233-EMF-01370Jan. 9-10 . . . . . Chicago, IL . . . . . . . . 2233-EMF-01384Jan. 12-13 . . . . Arlington, VA . . . . . . 2233-EMF-01386Jan. 19-20 . . . . New York, NY. . . . . . 2233-EMF-01385Feb. 13-14 . . . . Atlanta, GA . . . . . . . 2233-EMF-01395Feb. 13-14 . . . . Melville, NY . . . . . . . 2233-EMF-01402Feb. 13-14 . . . . New York, NY. . . . . . 2233-EMF-01388Feb. 16-17 . . . . Arlington, VA . . . . . . 2233-EMF-01390March 1-2 . . . . Chicago, IL . . . . . . . . 2233-EMF-01392March 5-6 . . . . New York, NY. . . . . . 2233-EMF-01393March 8-9 . . . . San Francisco, CA. . . 2233-EMF-01394March 19-20 . . Philadelphia, PA . . . . 2233-EMF-01413March 22-23 . . Indianapolis, IN . . . . . 2233-EMF-01414March 22-23 . . Kansas City, KS . . . . . 2233-EMF-01381April 2-3 . . . . . . Boston, MA . . . . . . . 2233-EMF-01415April 9-10 . . . . . Atlanta, GA . . . . . . . 2233-EMF-01417April 9-10 . . . . . New York, NY. . . . . . 2233-EMF-01418April 16-17 . . . . Chicago, IL . . . . . . . . 2233-EMF-01419April 26-27 . . . . Houston, TX . . . . . . . 2233-EMF-01421



Time Management SEMINAR #2233 Also available as aLive Online Seminar


Nov. 7-28, 2011 . . . . . . . . . . 2233-EMF-01403Jan. 23-Feb. 13, 2012 . . . . . . 2233-EMF-01397March 5-26, 2012 . . . . . . . . . 2233-EMF-01398




CLICKHERETO

REGISTER

www.amanet.org/2233

http://www.amanet.org/training/seminars/live-online/Time-Management.aspx

42


Give yourself a strategic edge in every functional area. In this intensive,high-level course, you’ll discover how various components of a business must be linkedand integrated into a successful business operation. You’ll gain a firm grasp of the mosteffective management practices to help you become more effective and competitive.

The seminar is presented by a team of faculty who are experts in their respective fieldsof accounting, finance, strategy, marketing and management. With practical examples,case studies and practice, this is your seminar to accelerate to the next level of success.

BENEFITS OF ATTENDING• Focus on and refresh your knowledge basein every functional area

• Get a clear grasp of the “numbers” sideof business

• Hone and apply your management skillswith impact

• Interpret financial statements andaccurately assess the financial health ofa business

• Understand the economy and its impacton your business

• Develop a business strategy that cansustain your competitive position

• Speak the language of business andcommunicate effectively to any audiencelevel in any situation

• Play a more influential role as a keydecision-maker

• Develop a winning team and organization• Establish a network of business contacts

TOPICS COVEREDBusiness Accounting• Understand basic accounting concepts andtheir relevance to the workplace

• Know the financial performance measuresthey affect and how to improve them

Business Finance and Economics• Explore the financing alternatives availableto businesses

• Evaluate capital projects to determine ifthey are practical and desirable from afinancial perspective

Business and Corporate Strategy• Understand basic concepts and theimportance of developing a competitivestrategy

• Successfully deploy and communicateyour strategy within your company

Business Marketing• Learn the role of marketing and themarketing perspective

• Discover the 5 Ps of marketing: Positioning,Product, Pricing, Placement and Promotionand their importance to business success

Management, Leadership andOrganization• Understand the principal roles of amanager and the basic functions ofmanagement

• Analyze and understand leadership stylesfor use in day-to-day applications

• Apply different approaches to motivationfor back-on-the-job situations

• Take steps to institute more durableorganizational changes

Note: This workshop does not award a degree.

WHO SHOULD ATTENDAnyone interested in obtaining an effective,broad-based overview of the functionalareas often covered in university-level MBAprograms.

SCHEDULE

Oct. 31-Nov. 4 . Arlington, VA . . . . . . 2561-EMF-00437Oct. 31-Nov. 4 . Newport Beach, CA . 2561-EMF-00457Nov. 7-11 . . . . . New York, NY. . . . . . 2561-EMF-00438Nov. 14-18 . . . . Boston, MA . . . . . . . 2561-EMF-00439Nov. 14-18 . . . . San Francisco, CA. . . 2561-EMF-00440Nov. 28-Dec. 2 . Chicago, IL . . . . . . . . 2561-EMF-00441Dec. 5-9 . . . . . . Atlanta, GA . . . . . . . 2561-EMF-00442Dec. 5-9 . . . . . . New York, NY. . . . . . 2561-EMF-00443Dec. 12-16 . . . . San Francisco, CA. . . 2561-EMF-00444Jan. 9-13 . . . . . New York, NY. . . . . . 2561-EMF-00445Jan. 23-27 . . . . San Francisco, CA. . . 2561-EMF-00446Feb. 6-10 . . . . . Chicago, IL . . . . . . . . 2561-EMF-00448Feb. 6-10 . . . . . New York, NY. . . . . . 2561-EMF-00447Feb. 13-17 . . . . San Diego, CA . . . . . 2561-EMF-00449March 5-9 . . . . San Francisco, CA. . . 2561-EMF-00451March 12-16 . . Arlington, VA . . . . . . 2561-EMF-00452March 19-23 . . Boston, MA . . . . . . . 2561-EMF-00453April 9-13 . . . . . New York, NY. . . . . . 2561-EMF-00461April 9-13 . . . . . San Francisco, CA. . . 2561-EMF-00460April 16-20 . . . . Anaheim, CA . . . . . . 2561-EMF-00462April 23-27 . . . . Chicago, IL . . . . . . . . 2561-EMF-00459



FACULTY SPOTLIGHT*

Michelle Lederman Tillisprovides customized coach-ing and training servicesacross industries. Her clientshave included JPMorganChase, Deutsche Bank,HypoVereins-bank (HVB),HVB Tokyo and InvestorAnalytics. Ms. LedermanTillis is a director at a firmwhere she demonstratesand trains users on the portfolio and riskmanagement platform’s uses and applicationfor hedge fund managers.

*This seminar is also taught by other managementexperts.

AMA’s 5-Day “MBA” Workshop SEMINAR #2561



www.amanet.org/2561

FINANCE AND ACCOUNTING

43

To get ahead and stay ahead, today’s managers have to knowhow to justify a monetary request…quantify their contributionsto the company…and spot profit drains before they get out ofhand. From accruals to write-offs, from accounts receivable to working capital,this seminar shows you the techniques and tools that can help you speak thelanguage, get a firm grasp of the numbers side of your job and give you newconfidence the next time you’re talking to your company’s finance people.

BENEFITS OF ATTENDING• Make informed decisions with a workingknowledge of the numbers end of business

• Gain a new sense of confidence whendealing with financial professionals

• Understand the business dynamics ofdollars and cents—and take initiatives thatoptimize results in line with short- andlong-term goals

• Take the guesswork out of your decision-making and deliver the results you need

• Cultivate proactive working relationshipsand enhance your value

• Learn how to “think finance” and translatevarious measures of performance intofinancial terms

TOPICS COVEREDLearning the Language• Key finance terms: assets, liabilities, capital,depreciation, current ratio and others

• The accounting process: journals andledgers, how debits and credits work

Generally Accepted Accounting Principles:Setting Up Financial Statements andReports• Basic accounting principles• Applying accounting conventions andguidelines

• Developing working rules regarding yourcorporate financial statements

Your Financial Statement: InterpretingYour Company’s Financial Signals• Using the balance sheet to examine assetsand liabilities

• Analyzing the income statement to assessrevenues and expenses

• The statement of cash flow: sources anduses of funds

Annual Reports: Determining a Company’sWell-Being• Content and format of the annual report

The Role of Leveraging• Debt vs. equity financing• How leverage can increase return toshareholders

Profit-Planning and Budgeting• Keeping on target with budgetary controls• Using profit-planning tools, break-evenanalysis, financial forecasting

• Cash flow: where cash comes from andhow it’s applied

• Elements of cost accounting

Evaluating Return on Investment• Analyzing payback method, discountedcash flow, present value and present valueindex

• Criteria for examining the performance ofdivisions and product lines

• Understanding the cost of capitalNote: Please bring a calculator and copy ofyour annual report (if available).

WHO SHOULD ATTENDNon-financial managers in every functional areaof responsibility, in all industry types, in boththe public and private sectors.

SCHEDULE

Oct. 31-Nov. 2 . Arlington, VA . . . . . . 2218-EMF-01895Oct. 31-Nov. 2 . New York, NY. . . . . . 2218-EMF-01896Nov. 2-4 . . . . . . Atlanta, GA . . . . . . . 2218-EMF-01897Nov. 2-4 . . . . . . Houston, TX . . . . . . . 2218-EMF-01907Nov. 7-9 . . . . . . San Francisco, CA. . . 2218-EMF-01898Nov. 9-11 . . . . . Chicago, IL . . . . . . . . 2218-EMF-01900Nov. 14-16 . . . . Las Vegas, NV . . . . . . 2218-EMF-01901Nov. 28-30 . . . . Morristown, NJ . . . . . 2218-EMF-01902Nov. 30-Dec. 2 . Arlington, VA . . . . . . 2218-EMF-01904Nov. 30-Dec. 2 . Pittsburgh, PA. . . . . . 2218-EMF-01899Dec. 5-7 . . . . . . Chicago, IL . . . . . . . . 2218-EMF-01906Dec. 5-7 . . . . . . Melville, NY . . . . . . . 2218-EMF-01957Dec. 7-9 . . . . . . Boston, MA . . . . . . . 2218-EMF-01955Dec. 12-14 . . . . New York, NY. . . . . . 2218-EMF-01909Dec. 12-14 . . . . San Francisco, CA. . . 2218-EMF-01910Dec. 14-16 . . . . Dallas, TX . . . . . . . . . 2218-EMF-01958Dec. 14-16 . . . . Denver, CO . . . . . . . . 2218-EMF-01956Jan. 9-11 . . . . . Phoenix, AZ . . . . . . . 2218-EMF-01959Jan. 23-25 . . . . Chicago, IL . . . . . . . . 2218-EMF-01913Jan. 25-27 . . . . San Jose, CA. . . . . . . 2218-EMF-02034Feb. 8-10 . . . . . Atlanta, GA . . . . . . . 2218-EMF-01919Feb. 15-17 . . . . Chicago, IL . . . . . . . . 2218-EMF-01922Feb. 15-17 . . . . San Francisco, CA. . . 2218-EMF-01923Feb. 22-24 . . . . Houston, TX . . . . . . . 2218-EMF-01924Feb. 27-29 . . . . Arlington, VA . . . . . . 2218-EMF-01916March 5-7 . . . . Chicago, IL . . . . . . . . 2218-EMF-01925March 7-9 . . . . New York, NY. . . . . . 2218-EMF-01926March 12-14 . . Los Angeles, CA . . . . 2218-EMF-01961March 12-14 . . Pittsburgh, PA. . . . . . 2218-EMF-01928March 19-21 . . San Francisco, CA. . . 2218-EMF-01930March 21-23 . . Dallas, TX . . . . . . . . . 2218-EMF-01931April 9-11 . . . . . Atlanta, GA . . . . . . . 2218-EMF-01977April 11-13 . . . . Cincinnati, OH . . . . . 2218-EMF-01978April 16-18 . . . . San Francisco, CA. . . 2218-EMF-01979April 23-25 . . . . Denver, CO . . . . . . . . 2218-EMF-01988April 25-27 . . . . New York, NY. . . . . . 2218-EMF-01981



Fundamentals of Finance andAccounting for Non-FinancialManagers SEMINAR #2218


This program has been approved for 18 recertifi-cation credit hours toward PHR, SPHR and GPHRrecertification through the Human Resource Cer-tification Institute (HRCI). For more informationabout certification or recertification, please visitthe HRCI homepage at www.hrci.org


Nov. 1-22, 2011 . . . . . . . . . . 2218-EMF-01932Nov. 29-Dec. 20, 2011 . . . . . 2218-EMF-01975Jan. 10-31, 2012 . . . . . . . . . . 2218-EMF-01933Feb. 7-28, 2012. . . . . . . . . . . 2218-EMF-01963March 6-27, 2012 . . . . . . . . . 2218-EMF-01934



CLICKHERETO

REGISTER


www.amanet.org/2218

http://www.amanet.org/training/seminars/live-online/Fundamentals-of-Finance-and-Accounting-for-Nonfinancial-Managers.aspx


44

Know where every dollar goes—learn how to implement aneffective cost accounting system. Use cost accounting to effectively controloperations! Top management is keeping a sharp eye on where every dollar goes. Thisseminar provides you with all the tools and information to put the best practices of costaccounting to work for your company.

BENEFITS OF ATTENDING• Apply cost accounting methods to identifyprofitable products and services

• Analyze reports to make sound pricingdecisions

• Compare cost systems and choose the onethat’s right for your company

• Evaluate results against budgets withgreater accuracy

• Use cost accounting methods to optimizethe use of people, resources and materials

TOPICS COVEREDIntroduction to Cost or ManagerialAccounting• Understanding the place of cost ormanagerial accounting in relationship tofinancial accounting

• The planning and control process and itsrelationship to cost accounting

• Recognizing and understanding specificcost-related terminology

Budgeting• Relating budgets to the planning andcontrol process

• Recognizing the use of budgets as a toolwithin both traditional and ABC costsystems

Product Costing Systems and Accountingfor Overhead• The application and use of process andoperational costing

• Understanding reasons behind overhead orburden rates

Activity-Based Costing for ManagementControl• Reasons for using activity-based costing asopposed to traditional methods

• How products or services are costed usingABC

Standard Costing and Variance Analysis• Different approaches to setting standardsand the implications of each approach

• Understanding the process of varianceanalysis for material, labor and overheadvariances

Absorption Versus Direct Costing• Implications for unit product or servicecosts of fixed and variable cost behaviors

• Understanding the difference betweenabsorption and direct costing methods

Cost-Volume-Profit Analysis• The concept of break-even analysis inunits and in dollars and the appropriateuse of each

• Understanding the implications ofoperating leverage

Relevant Costing and the ContributionApproach to Decision-Making• Understanding relevant costs whenconsidering accepting business at aspecial price

• Understanding relevant costs whenconsidering dropping a product line orclosing a facility

Return on Investment Analysis• Calculating and understanding theappropriate use of ROI analysis forspecific projects

• Internal cash management ratios

WHO SHOULD ATTENDAccountants, accounting managers, costaccountants, cost analysts, budget analysts,systems analysts, auditors and financialplanners.Note: You’ll need a calculator for this seminar.Recommended CPE Credit: 18 hours/BasicRecommended for optimum learning benefit:Familiarity with fundamentals of accounting(see AMA seminar #1210, page 47).Advance Preparation: NoneInstructional Method: Group Live

SCHEDULE

Nov. 2-4 . . . . . . Chicago, IL . . . . . . . . 1201-EMF-00545Dec. 5-7 . . . . . . New York, NY. . . . . . 1201-EMF-00547Feb. 15-17 . . . . Atlanta, GA . . . . . . . 1201-EMF-00548March 5-7 . . . . Chicago, IL . . . . . . . . 1201-EMF-00557


2.5 days/1.5 CEUs/15 PDUs$2,095/AMA Members $1,895AMA Members save $200.

Fundamentals of Cost Accounting SEMINAR #1201

Approved for up to 17.6 CTP/CCMrecertification credit(s) by theAssociation for Financial Professionals.


NASBA. The American Management Associationis registered with the National Association ofState Boards of Accountancy (NASBA) as a spon-sor of continuing professional education on theNational Registry of CPE Sponsors. State boardsof accountancy have final authority on the ac-ceptance of individual courses for CPE credit.Complaints regarding registered sponsors maybe addressed to the National Registry of CPESponsors, 150 Fourth Avenue North, Suite 700,Nashville, TN, 37219-2417. Web site:www.nasba.org. For more information regardingadministrative policies such as complaints andrefunds, please contact Martha Leon, AMA, 1601Broadway, New York, NY 10019, 212-903-8173.


www.amanet.org/1201


45


Seminar

AMA’s AdvancedFinancial Modeling andForecasting WorkshopSEMINAR #1276

Improve decision-making with advanced modelingtechniques. Better analyze financial data, predict revenuesand costs, assess risks—and justify critical business decisions.

BENEFITS OF ATTENDING• Create effective financial models that meet your business needs• Quantify uncertainty with risk analysis techniques• Make better, more profitable business decisions• Evaluate patterns in your historical data• Identify and utilize key business drivers in your forecast• Effectively communicate the results of your models to colleaguesand senior management

TOPICS COVERED• Work with advanced Excel® modeling techniques• Creating your own model from real-world examples• Analyzing and applying diagnostics to validate your forecast• Discussing Monte Carlo simulation

WHO SHOULD ATTENDAnalysts and executive-level managers who work with financialmodels—as well as experienced financial professionals who havenot built models on a regular basis.Note: Please bring a laptop equipped with Excel, a wireless connection and aworking USB port.

Note: Those with minimal finance experience should attend AMA’s Fundamentalsof Finance and Accounting for Non-Financial Managers, (p. 43)

Recommended CPE Credit: 21 hours/IntermediateRecommended for optimum learning benefit:Familiarity with fundamentals of financial analysis (AMA seminar #1552).Advance Preparation: Online pre- and post-seminar assessmentInstructional Method: Group Live

SCHEDULE

Nov. 2-4 . . . . . . . . . . . Arlington, VA . . . . . . . . . . 1276-EMF-00446Nov. 28-30 . . . . . . . . . Boston, MA . . . . . . . . . . . 1276-EMF-00447Dec. 7-9 . . . . . . . . . . . Chicago, IL. . . . . . . . . . . . 1276-EMF-00448Dec. 14-16 . . . . . . . . . New York, NY . . . . . . . . . 1276-EMF-00449Feb. 1-3 . . . . . . . . . . . San Francisco, CA . . . . . . 1276-EMF-00451Feb. 15-17 . . . . . . . . . Arlington, VA . . . . . . . . . . 1276-EMF-00450March 7-9. . . . . . . . . . New York, NY . . . . . . . . . 1276-EMF-00458April 11-13 . . . . . . . . . San Diego, CA . . . . . . . . . 1276-EMF-00463April 16-18 . . . . . . . . . Boston, MA . . . . . . . . . . . 1276-EMF-00464Apr. 30-May 2 . . . . . . Arlington, VA . . . . . . . . . . 1276-EMF-00462



AMA’s Finance Workshop forNon-Financial ExecutivesSEMINAR #1104

Get a complete financial education in just fourdays…make more powerful, informed businessdecisions. Through actual case studies and annual re-ports of major U.S. public companies, you’ll come awaybetter equipped to speak and interact intelligently withyour finance colleagues…analyze financial statementswith new clarity…know the workings of the financialmarkets…and understand that the core purpose of yourfirm is to increase shareholder value.

BENEFITS OF ATTENDING• Gain a thorough understanding of every financial concept,including a complete finance and accounting vocabulary

• Make the right buy/lease decisions and take advantage of cashdiscounts offered by vendors

• Effectively assess investment opportunities• Make more profitable sales by understanding fixed vs. variablecosts

• Monitor operating results to achieve long-term financial goals

TOPICS COVERED• Accounting essentials: basics of booking transactions…cash andaccrual methods of accounting…categorizing assets, liabilitiesand capital

• Understanding and evaluating financial statements• Understand financial ratios used by analysts to assess liquidity,profitability, leverage and risk

• Preparing and using operational and capital budgets• How financial markets value a business• Cost analysis, profit-planning and exposures to volume/price risks

WHO SHOULD ATTENDExperienced managers, general managers, directors, vice presi-dents and top executives in sales, marketing, production andmanufacturing…as well as those in managerial positions (and up)throughout the organization.Note: Please bring a laptop or calculator to this meeting.

SCHEDULE

Nov. 14-17 . . . . . . . . . San Francisco, CA . . . . . . 1104-EMF-00154Nov. 28-Dec. 1 . . . . . . New York, NY . . . . . . . . . 1104-EMF-00155Dec. 13-16 . . . . . . . . . Chicago, IL. . . . . . . . . . . . 1104-EMF-00156Feb. 13-16 . . . . . . . . . New York, NY . . . . . . . . . 1104-EMF-00158March 19-22. . . . . . . . Chicago, IL. . . . . . . . . . . . 1104-EMF-00159March 12-15. . . . . . . . San Francisco, CA . . . . . . 1104-EMF-00164April 16-19 . . . . . . . . . Arlington, VA . . . . . . . . . . 1104-EMF-00165April 16-19 . . . . . . . . . Houston, TX. . . . . . . . . . . 1104-EMF-00166




Nov. 28-Dec. 19, 2011 . . . . . 1276-EMF-00454March 5-26, 2012 . . . . . . . . . 1276-EMF-00453




CLICKHERETO

REGISTER


www.amanet.org/1276

www.amanet.org/1104

http://www.amanet.org/training/seminars/live-online/Advanced-Financial-Modeling-and-Forecasting-Workshop.aspx


46

AMA’s Courseon Financial AnalysisSEMINAR #1552

Master financial analysis and keep your profit out-look right on the money. Accurate financial analysis isa fundamental element of growth, strategy and overallsuccess. If your job requires a firm grasp of financial situa-tions, then this hands-on comprehensive workshop is foryou. You’ll review proven analytical tools and develop akeen understanding of how and when to use them toimprove your company’s profit picture.

BENEFITS OF ATTENDING• Identify current vital financial indicators that are important toyour organization

• Comprehend financial forecasting techniques that can enablemanagement to make truly informed decisions

• Apply methods that can improve your company’s profit pictureand your stockholders’ investment

• Know your firm’s finances and what that means for the presentand future

TOPICS COVERED• Your role in corporate planning• How to increase company value• Evaluating capital investment proposals• Measuring management performance• How to use cash flow analysis• Interpreting and evaluating financial information

WHO SHOULD ATTENDManagers with financial responsibility or seeking a refresherin analysis—including financial analysts, accountants, projectmanagers, budget analysts, vice presidents of finance, controllersand treasurers.Note: Please bring your organization’s financial statement and a financial calculator,HP 12C or equivalent.

Recommended CPE credit: 21 hours/AdvancedRecommended for optimum learning benefit: familiarity with fundamentals offinance and accounting (see seminar #2218, pg. 43 or seminar # 1210, pg. 47)Instructional Method: Group Live

SCHEDULE

Nov. 9-11 . . . . . . . . . . San Francisco, CA . . . . . . 1552-EMF-01143Dec. 5-7 . . . . . . . . . . . Atlanta, GA . . . . . . . . . . . 1552-EMF-01141Dec. 14-16 . . . . . . . . . San Diego, CA . . . . . . . . . 1552-EMF-01149Jan. 25-27 . . . . . . . . . Chicago, IL. . . . . . . . . . . . 1552-EMF-01140Feb. 8-10 . . . . . . . . . . New York, NY . . . . . . . . . 1552-EMF-01142Feb. 27-29 . . . . . . . . . San Francisco, CA . . . . . . 1552-EMF-01145March 19-21. . . . . . . . Arlington, VA . . . . . . . . . . 1552-EMF-01146April 25-27 . . . . . . . . . Atlanta, GA . . . . . . . . . . . 1552-EMF-01153



AMA’s Financial StatementWorkshop SEMINAR #1216

Drill down—and discover what the numberson those financial statements really mean! Gaincompelling insights into the analysis techniques that in-vestors, creditors, bankers and analysts employ to evaluatecompanies. You’ll see how to apply sophisticated financialstatement interpretation and other analytical tools withthe help of Excel® to evaluate current operations as wellas anticipate future corporate performance. Most impor-tant, you’ll leave better equipped to apply your own finan-cial statement interpretation and make decisions that canpositively impact your own company’s bottom line.

BENEFITS OF ATTENDING• Revisit the key relationships among the three major financialstatements: balance sheet, income statement and statement ofcash flows

• Interpret how business decisions affect the criticalinterrelationship among the statement components

• Determine which pivotal business operations are driving thesefinancial statement movements

• Apply financial ratios to analyze trends, competitors and futureeconomic decisions

• Utilize advanced spreadsheet tools and techniques in performingfinancial statement interpretation

TOPICS COVERED• The critical differences between profit and cash flow—and theimportance of each to a business

• Recognizing and addressing potential problems revealed throughfinancial statement interpretation

• Leveraging new financial knowledge in the preparation ofbudgets and forecasts

• Discovering how lenders, creditors and shareholders view yourbusiness through probing financial statement interpretation

• Analyzing how spreadsheets can simplify complex comparisonsof divisions, business units and entire companies

WHO SHOULD ATTENDEvery member of the finance team—plus any manager or executive inany functional area who wants an incisive understanding of financialstatement interpretation and the essential role financial statementsplay in the budgeting, operations and strategic plan of every company.

Note: Basic knowledge of Excel is required. Please bring a laptop equipped withExcel, a wireless connection and a working USB port.

SCHEDULE

Nov. 7-8 . . . . . . . . . . . New York, NY . . . . . . . . . 1216-EMF-00036Dec. 5-6 . . . . . . . . . . . Arlington, VA . . . . . . . . . . 1216-EMF-00037Feb. 9-10 . . . . . . . . . . Chicago, IL. . . . . . . . . . . . 1216-EMF-00044March 15-16. . . . . . . . New York, NY . . . . . . . . . 1216-EMF-00045April 2-3 . . . . . . . . . . . San Francisco, CA . . . . . . 1216-EMF-00039






www.amanet.org/1552

www.amanet.org/1216


47

AMA’s Budgeting WorkshopSEMINAR #2259

With companies struggling to make ends meet,every manager must understand budgeting. Like itor not, the budget is the yardstick that top managementuses to measure your actual performance. And in today’stight economy, the manager who knows how to plan anduse the budget effectively wins hands-down over the onewho doesn’t. So, if you’re a new manager who’s “just alittle nervous” about budgeting…or an experienced onewho wants to smooth out the rough spots and get a lotmore out of the yearly chore…or you just want to holdyour own with financial managers, come to the seminarthat can boost your numbers and your career.

BENEFITS OF ATTENDING• Learn the entire budgeting process—from setting goals throughplanning and actual operation

• Discover how to translate managerial decisions into dollars• Set monthly revenue targets and prepare for contingencies• Get your budget successfully reviewed and approved

TOPICS COVERED• Key elements of the budgeting process: integratingmanagement’s goals, working with operating budgets, costs andexpenses, controlling cash and structuring a capital budget

• Budgeting administrative expenses• Measuring performance: analyzing budget variances…actions totake after analysis

• Case study: calculating sales, materials cost, direct labor,overhead costs, cost of sales

Note: Please bring a laptop or calculator to this meeting.

WHO SHOULD ATTENDEvery manager with budget responsibilities.

SCHEDULE

Oct. 31-Nov. 1 . . . . . . Chicago, IL. . . . . . . . . . . . 2259-EMF-00443Jan. 26-27 . . . . . . . . . San Francisco, CA . . . . . . 2259-EMF-00446Feb. 13-14 . . . . . . . . . New York, NY . . . . . . . . . 2259-EMF-00444March 26-27. . . . . . . . Arlington, VA . . . . . . . . . . 2259-EMF-00445



Debits and CreditsHow Accounting Really WorksSEMINAR #1210

Master the essentials of accounting and put your-self in a position to succeed. Companies—andcareers—are evaluated on the basis of financial reports.The language of business in every industry around theglobe is rooted in the “accounting equation”. So keepyour accountants on their toes and make sure your booksare sound. Uncover and correct problems quickly bydouble-checking how sales, expenses, equity and debt arerecorded. Developed for business professionals who haveno work experience in accounting, this seminar walks youthrough the basics and gives you the skills and confidenceto speak the “language of business” like a pro.

BENEFITS OF ATTENDING• Make more informed decisions and save money• Reduce costly errors caused by the misunderstanding of reports• Understand how and when sales and expenses are recordedand impact the bottom line

• Control how your operation’s results are reported• Evaluate the financial results of another division or company

TOPICS COVERED• The meaning of the accounting equation (assets = liabilities+ equity)

• Accounting terms and concepts• Accounting processes and what they mean: cash accounting,accruals, allocations, prepaids, receivables, depreciation,amortization, goodwill, inventory, deferrals, reserves

• How transactions are entered into financial records• Financial reports: including balance sheet, income statementand changes in equity

• Month-end closings: what to expectNote: Bringing a laptop equipped with Excel® to this seminar will enhance yourlearning experience.

WHO SHOULD ATTENDManagers and supervisors who do not work in accounting,but who need to know how it works; anyone who has recentlyassumed accounting responsibilities.

SCHEDULE

Dec. 8-9 . . . . . . . . . . . New York, NY . . . . . . . . . 1210-EMF-00137March 8-9. . . . . . . . . . Atlanta, GA . . . . . . . . . . . 1210-EMF-00139






www.amanet.org/2259

www.amanet.org/1210

Start building your future today with AMA’s Training Solutions.

TERMS AND CONDITIONS: The above offers cannot be combined with any other promotional offer(s) and are not applicable to past purchases, transfers, cancellations, Global Knowledge courses, or toother third party courses offered by AMA, except for seminars #2601, #2602 and #2603. *$200 Off Discount: Individuals eligible for contract pricing must choose between their contract price or this discountapplied to the AMA Member rate. This offer expires November 1, 2011. Mention offer code LDFF **Seminar Savings Pass: This offer is for 3 Classroom or Live Online U.S. seminars with a member price of$2,295 or less, or nonmember price of $2,545 or less. Attendance at the seminars must be completed within six months of purchase date, fees are nonrefundable, and prices are subject to change withoutnotice. This is a call in offer only. The purchase of AMA’s Annual Pass or Premium Annual Pass entitles the owner to attend AMA seminars for the twelve month period that begins on the start date of the firstseminar the owner registers for using the pass.All seminar attendance must occur within this twelve month time frame. If left entirely unused, the pass will expire twelve months from the purchase date. Mentionoffer code LDFE ***Annual Pass purchasers may choose anyAMA Classroom seminar with a member price of $2,295 or less and nonmember price of $2,545 or less. Mention offer code LDFG ****PremiumAnnual Pass purchasers may choose any AMA Classroom seminar without pricing restrictions, plus a choice of one Live Online seminar. Annual Passes are not applicable to webinars or Global Knowledgecourses offered by AMA. Payment must be received prior to attending the first Annual Pass seminar. Fees are nonrefundable, regardless of attendance.The pass may only be used by the designated person andmay not be sold, transferred, or assigned in any manner. There are no other rights granted. Photo identification will be required when attending a seminar. Mention offer code LDFH

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Save $200*off any seminarYou or anyone else in your organization can save $200 offany AMA seminar.Visit www.amanet.org to register or call 1-800-262-9699.Mention offer code LDFF

AMA’s Seminar Savings Pass**If you have a small team of people who need training,this is the answer.3 Classroom or Live Online seminars in 6 months for $4,995. Make yourtraining dollars go further by sending as many as 3 people to AMAseminars in a 6-month period. Share the learning and save up to 32%!Call 1-800-262-9699 for more information. Mention offer code LDFEsee below for details.

AMA’s Annual Pass***One full year of unlimited access to 140+ Classroom seminars for $3,995!This is an outstanding opportunity to sharpen your skills in more than one area.Call 1-800-262-9699 for more information. Mention offer code LDFG

AMA’s Premium Annual Pass****One full year of unlimited access to all Classroomseminars, plus one Live Online seminar for $4,995!That means you have the ultimate flexibility to build critical businessskills in 40 cities—or right from your desktop.Call 1-800-262-9699 for more information. Mention offer code LDFH

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