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Program Agenda

Meeting will occur at the office of Integrys Energy Group 130 East Randolph Street, Chicago, IL 60601

Meeting Rooms – Cambridge and Northwestern Training Rooms, 21st Floor Program Description:

Best Practices Program participants will meet to discuss the results of the data collected for Emergency Response, Public Awareness, Company Profile and System Reliability. Companies identified as having leading or unique practices will give brief (5-10 minutes) presentations outlining their company practices and procedures that have attributed to their operational success. Meeting participants will select companies they would like to hear in more detail at the upcoming roundtables. Prior to the Follow-up Conference, there will be a topical workshop focused on Safety Culture. Thursday, June 13, 2013

7:00 am Event Registration and Continental Breakfast -------------------------------------------- Safety Culture Workshop ---------------------------------------------- This workshop will feature presentations from gas utilities describing practices implemented to promote and sustain a safe working environment. 8:00 am Welcome and Opening Remarks

Edward Doerk, Vice President, Corporate Gas Standardization Programs Integrys Energy Group

8:05 am Meeting Introduction and Objectives

Nneka Assing, Director, Engineering Services American Gas Association

Overview of Safety Culture Workshop Review workshop agenda and AGA antitrust guidelines

8:15 am Responding to Sewer Cross Bores Issues in Minnesota

Daniel J. Woehrle, PE, Manager, Gas System Engineering Xcel Energy, Inc.

Following a February 2010 sewer cross bore incident, Xcel Energy implemented a comprehensive program to address the issue. This presentation will discuss the changes made to construction processes used to reduce the risks from new installations, review the company’s legacy installation inspection program, and touch on communications used for increasing awareness of the cross bore issue.

Fact Sheet February 2008 Gas Utility Operations Best Practices Program

Follow-up Conference June 13-14, 2013

Integrys Energy Group Headquarters, Chicago, IL

Page 1 of 6

Gas Utility Operations Best Practices Program 2013 Follow-up Conference

Integrys Energy Group Headquarters, Chicago, IL June 13-14, 2013

Thursday, June 13, 2013 (continued)

8:55 am Stretching Program to Reduce Strain-Sprain Injuries Angela Ahmad, Manager, Safety Field Services

PECO Energy

PECO Energy has had a formal stretching program for about 10 years. They work with a vendor who performs field observations and coaching for line employees. The presentation will discuss the company’s approach of supplementing educational consoles with field coaching and providing feedback to line leadership. PECO Energy has been evolving the program to try to stay ahead of the soft tissue injury issue.

9:35 am Morning Break 9:50 am Safety Improvement Concepts

Jewel Currie, Director, Transportation, Health & Safety We Energies

We Energies earned the AGA Safety Achievement Award this year for experiencing the lowest DART incidence rate among large local distribution gas utilities. We Energies will discuss the safety policies and practices that helped it to achieve such an outstanding performance.

10:25 am Dominion Safety Programs – “Changing the Culture”

Joseph Patten, Manager, Gas Safety & Training Dominion East Ohio

Dominion Hope Gas and Dominion East Ohio Gas both earned AGA Safety Achievement awards in 2012 for achieving the lowest DART (Days Away from work, Restricted or Transferred) incidence rate in medium-small local distribution company and very large local distribution company categories respectively. This presentation will discuss the key safety initiatives at Dominion that has contributed to Dominion’s successful safety record.

11:00 am Transforming Your Safety Culture Using “Six Sigma” Tools

Mike Williamsen Ph.D, CSP, Senior Consultant Caterpillar Safety Services, Caterpillar Inc.

Changing your safety culture starts with a diagnosis — a reality check of what all levels of the organization truly believe to be strengths and weaknesses. Once armed with data that goes well beyond observations and incident figures, now you’re ready to establish well defined priorities, form internally-led Continuous Improvement teams, and provide the tools to break through the status quo.

Page 2 of 6




Transforming Your Safety Culture Using “Six Sigma” Tools (cont.)

This presentation demonstrates how to apply simple, highly effective, non-mathematical tools that energize the organization to relentlessly pursue a zero-incident safety culture. Attendees will hear examples of who, what, when, and how to initiate a proven approach for sustainable safety excellence.

11:50 am Overview of AGA’s Safety Management System

Andrew Lu, Managing Director – Operations & Engineering Services American Gas Association

AGA is implementing a Peer-to-Peer Review pilot program for member companies to conduct peer-to-peer safety reviews. One of the focus areas of the Peer-to-to Peer Review is Safety Management Systems. The overview will discuss what the Safety Management Systems review will entail.

12:00 pm Lunch ---------------------------------------------- Follow-up Conference ------------------------------------------------

(Open Only to AGA Operations Best Practices Program Participants) 1:00 pm Welcome and Introduction

Scott Edgerton, Director - Energy Delivery Support New Jersey Natural Gas

Discuss format and objectives of the Follow-up Conference 1:10 pm Overview of Best Practices Program

Nneka Assing, AGA Overview of AGA Best Practices Program, data reports and graphs Review meeting materials

1:25 pm Emergency Response Data Review and Company Presentations

Scott Edgerton, New Jersey Natural Gas

Meeting attendees will review the final data report and graphs to identify general trends. The topic task group leader will note the factors that should be taken into account when performing analysis with the benchmarking data. Companies that were identified as leading performers or having a unique process or technology will provide brief presentations touching on the practices and procedures that enabled them to achieve a high level of performance and improve efficiency. Two companies will be selected to provide more detail at the Emergency Response Best Practices Roundtable.

Page 3 of 6




Emergency Response Data Review and Company Presentations (cont.)

Companies confirmed to give presentations: Southwest Gas Corporation, Central Hudson Gas & Electric, Nicor Gas, Consolidated Edison of NY, Michigan Gas Utilities

2:45 pm Afternoon Break 3:00 pm Public Awareness Data Review and Company Presentations

Lance Andrews, Atmos Energy Matthew Helmers, Southwest Gas

Meeting attendees will review the final data report and graphs to identify general trends. The topic task group leader will note the factors that should be taken into account when performing analysis with the benchmarking data. Companies that were identified as leading performers or having a unique process or technology will provide brief presentations touching on the practices and procedures that enabled them to achieve a high level of performance and improve efficiency. Meeting attendees will select the six companies which they would like to hear in more detail at the Public Awareness Best Practices Roundtable.

Companies confirmed to give presentations: Atmos Energy Corporation, Southern California Gas, Consumers Energy, Northern Indiana Public Service Company, Southwest Gas Corporation, Peoples Natural Gas, National Grid, Pacific Gas & Electric, Xcel Energy

4:30 pm System Reliability Data Review

Barbara Kaiser, Lead Regulatory Compliance Specialist Duke Energy Corporation

Company Profile Data Review Jeannine Beran, Principal Planning Analyst Baltimore Gas & Electric Company

5:10 pm Adjourn for the day; resume the following day at 8:30 am 5:30 pm Cocktail Reception The Plaza area of Park Grill at Millennium Park

The Plaza area of Park Grill is an outdoor area that will be covered with tents, right across the street from the Prudential building where Integrys is located. Address is 11 N Michigan Ave, Chicago, IL 60602.

Friday, June 14, 2013

7:15 am Continental Breakfast

Page 4 of 6



Friday, June 14, 2013 (continued)

8:30 am Utilizing Benchmarking Data and Best Practices for Internal Analysis and Process Improvement

Companies will describe how they utilize information gleaned from Operations Best Practices Program in their decision-making process and improving operational performance.

Piedmont Natural Gas, CenterPoint Energy, Baltimore Gas & Electric, Consolidated Edison Co. of NY, Public Service Electric & Gas, DTE Gas Company

9:45 am Morning Break 10:00 am Utilizing Benchmarking Data and Best Practices for Internal Analysis and Process

Improvement (continued) 10:30 am AGA Operations Best Practices Program -

Dates and locations for 2013 roundtables Developing comprehensive survey for annual benchmarking Topics for 2014 Program and volunteers for data packet and questionnaire

development AGA Best Practices Program Disclaimer and Copyright Notice Future topics to be benchmarked Suggestions for program improvement

11:15 am Closing Remarks and Adjourn 11:30 am Steering Committee Meeting (for Steering Committee Members only) 1:00 pm Steering Committee Meeting adjourns

Page 5 of 6

AMERICAN GAS ASSOCIATION ANTITRUST COMPLIANCE GUIDELINES

Introduction The American Gas Association and its member companies are committed to full compliance with all laws and regulations, and to maintaining the highest ethical standards in the way we conduct our operations and activities. Our commitment includes strict compliance with federal and state antitrust laws, which are designed to protect this country’s free competitive economy. Responsibility for Antitrust Compliance Compliance with the antitrust laws is a serious business. Antitrust violations may result in heavy fines for corporations, and in fines and even imprisonment for individuals. While the General Counsel’s Office provides guidance on antitrust matters, you bear the ultimate responsibility for assuring that your actions and the actions of any of those under your direction comply with the antitrust laws. Antitrust Guidelines In all AGA operations and activities, you must avoid any discussions or conduct that might violate the antitrust laws or even raise an appearance of impropriety. The following guidelines will help you do that: • Do consult counsel about any documents

that touch on sensitive antitrust subjects such as pricing, market allocations, refusals to deal with any company, and the like.

• Do consult with counsel on any non-routine

correspondence that requests an AGA member company to participate in projects or programs, submit data for such activities, or otherwise join other member companies in AGA actions.

• Do use an agenda and take accurate

minutes at every meeting. Have counsel review the agenda and minutes before they are put into final form and circulated and request counsel to attend meetings where sensitive antitrust subjects may arise.

• Do provide these guidelines to all meeting

participants.

• Do not, without prior review by counsel, have discussions with other member companies about:

♦ your company’s prices for products,

assets or services, or prices charged by your competitors

♦ costs, discounts, terms of sale, profit margins or anything else that might affect those prices

♦ the resale prices your customers should

charge for products or assets you sell them

♦ allocating markets, customers, territories

products or assets with your competitors ♦ limiting production ♦ whether or not to deal with any other

company

♦ any competitively sensitive information concerning your own company or a competitor’s.

• Do not stay at a meeting, or any other gathering, if those kinds of discussions are taking place.

• Do not discuss any other sensitive antitrust

subjects (such as price discrimination, reciprocal dealing, or exclusive dealing agreements) without first consulting counsel.

• Do not create any documents or other records that might be misinterpreted to suggest that AGA condones or is involved in anticompetitive behavior.

We’re Here to Help Whenever you have any question about whether particular AGA activities might raise antitrust concerns, contact the General Counsel’s Office, Ph: (202) 824-7072; E-mail: [email protected], or your legal counsel.

American Gas Association Office of General Counsel

Issued: December 1997 Revised: December 2008

mailto:[email protected]

First Name Last Name Company Title Email Address

1Jen Eguchi AGL Resources

Manager, Project Operational Improvements [email protected]

2Somali Tomczak AGL Resources

Director, Regional Environmental, Health & Safety [email protected]

3 Stephen Underwood Ameren Illinois Director, Gas Storage [email protected]

4Nneka Assing American Gas Association Director, Engineering Services [email protected]

5Andrew Lu American Gas Association

Managing Director, Operations & Engineering Services [email protected]

6 Lance Andrews Atmos Energy Corporation Director-Operations [email protected] Brian Jackson Atmos Energy Corporation Compliance Manager [email protected] Michael Faulkenberry Avista Utilities Director, Natural Gas [email protected]

9Jan Boyce

Baltimore Gas & Electric Company Principal Planning Analyst [email protected]

10Jeannine Beran

Baltimore Gas and Electric Company Principal Planning Analyst [email protected]

11 Mike Williamsen Caterpillar Inc. Caterpillar Safety Services12 Sharon Walton CenterPoint Energy Sr. Opers. & Engr. Analyst [email protected]

13Chris Broner

Central Hudson Gas & Electric Corporation Gas Operations Engineer [email protected]

14 Nicholas Polley Citizens Energy Group District Supervisor [email protected] Thomas Riviello Consolidated Edison, Inc. Section Manager [email protected]

16Michael Romein Consumers Energy

Director of Gas Customer Deliverability [email protected]

17Joe Patten Dominion East Ohio

Manager, Gas Safety & Training, Ohio [email protected]

2013 Gas Utility Operations Best Practices Program Follow-up Conference June 13-14, 2013

18Scott Johnson DTE Energy

Corporate Safety, Supervisor- Safety & Industrial Hygiene [email protected]

19Gerald Kenney DTE Gas

Sr. Contunuous Improvement Expert [email protected]

20Gail Doney DTE Gas Company

Continuous Improvement Expert [email protected]

21 Heather Tuzinowski DTE Gas Company Corporate Safety Specialist [email protected]

22Barbara Kaiser Duke Energy Corporation

Lead Regulatory Compliance Specialist [email protected]

23 Jeff Lamb Duke Energy Corporation EHS Professional III [email protected]

24Kathleen Segriff Enbridge Gas Distribution Inc. Manager Intergrity Reporting [email protected]

25Subhasish (Suby) Pal Equitable Gas Company, LLC Sr. Business Analyst [email protected]

26Edward Doerk Integrys Energy Group

Vice President, Corporate Gas Standardization Programs [email protected]

27 William Gruhlke Integrys Energy Group Senior Standards Engineer [email protected]

28Jeff Jaeckels Madison Gas & Electric

Director - Safety & Environmental Affairs [email protected]

29Lynda Blanc

Madison Gas and Electric Company

Corporate Travel & Meeting Planner [email protected]

30Cosmo Iannicco National Grid

Principal Program Manager, NYC, Operations Code & Standards [email protected]

31Scott Edgerton

New Jersey Natural Gas Company

Director - Energy Delivery Support [email protected]

32 Richard Estes New Mexico Gas Company Operations Manager [email protected] Kevin Swiger NiSource Gas Distribution Director, Engineering [email protected]

34David Wright NiSource Inc.

Business Intelligence Consultant [email protected]

35Brian Van Smoorenburg NW Natural Lead Planner Business Analyst [email protected]


36 Mike Farlow ONEOK, Inc. Manager - S&H [email protected]

37Steve Fischer Pacific Gas and Electic Company Director, Public Safety Strategy [email protected]

38Derek Cedars Pacific Gas and Electric Company

Manager, Performance and Continous Improvement [email protected]

39Lisa Hurley Pacific Gas and Electric Company Chief of Staff, Gas Operations [email protected]

40Angela Ahmad PECO Energy Manager, Safety Field Services [email protected]

41 Judith Stone Peoples Natural Gas Process Manager [email protected]

42Patricia Ward

Piedmont Natural Gas Company, Inc. Business Architect [email protected]

43Robert Woudenberg

Public Service Enterprise Group, Inc. Manager, Performance Analysis [email protected]

44 Thomas Dickson Questar Gas Company Center Manager [email protected]

45Gail Milone SourceGas LLC Manager - Business Analysis [email protected]

46Douglas Whitefoot SourceGas LLC

Senior Vice President, Operations [email protected]

47Dave Newman South Jersey Gas Company

Manager, Distribution Operations [email protected]

48Jennifer Walker

Southern California Gas Company Field Services Manager [email protected]

49Matthew Helmers Southwest Gas Corporation

Manager, Operations Planning & Analysis [email protected]

50 Shana Rini TECO Peoples Gas Coordinator, Safety [email protected]

51Robert Hartzell UGI Utilities, Inc. Manager Operations Metrics [email protected]

52 Cindy O'Neil UGI Utilities, Inc. Data Support Analyst [email protected]

53Julie Faas Union Gas Limited

Manager, Performance Measurement [email protected]

54Christina Skursky Washington Gas Light Company DIMP & Special Compliance [email protected]


55Corey Thompson Washington Gas Light Company Manager, Safety [email protected]

56Jewel Currie We Energies

Director, Transportation, Health & Safety [email protected]

57 Laura Roberts Xcel Energy Inc. Gas Strategy Consultant [email protected]

58Daniel Woehrle Xcel Energy Inc.

Manager, Gas System Engineering [email protected]

2013 Gas Utility Operations Best Practices Program Participating Companies

AGL Resources Alabama Gas Corporation Alliant Energy

Interstate Power & Light Company Wisconsin Power & Light Company

Ameren ATCO Gas Atmos Energy Corporation Avista Utilities Baltimore Gas & Electric Company CenterPoint Energy - Arkansas/Oklahoma CenterPoint Energy - Louisiana/Mississippi CenterPoint Energy - Minnesota CenterPoint Energy - Texas Central Hudson Gas & Electric Citizens Gas Colorado Springs Utilities Consolidated Edison Co of NY Consumers Energy Delmarva Power Delta Natural Gas Co. Dominion East Ohio DTE Gas Company Duke Energy Eastern Shore Natural Gas Company Enbridge Gas Distribution Inc.

St. Lawrence Gas

ENSTAR Natural Gas Company Entergy Equitable Gas Florida Public Utilities

Central Florida Gas Gaz Métro Integrys Energy Group

Michigan Gas Utility Corporation Minnesota Energy Resources

Corporation Wisconsin Public Service Corporation North Shore Gas Company Peoples Gas Light and Coke Company

Laclede Gas Company LGE and KU Energy LLC MDU Utility Group

Intermountain Gas Company Montana Dakota Utilities Company Cascade Natural Gas Corporation

Metropolitan Utilities District MidAmerican Energy Mountaineer Gas Company National Fuel Gas Distribution Corporation National Grid New Jersey Natural Gas New Mexico Gas Company, Inc Nicor Gas

NiSource Columbia Gas of Massachusetts Columbia Gas of KY Columbia Gas of MD Columbia Gas of Ohio Columbia Gas of PA Columbia Gas of VA Northern Indiana Public Service Company Northern Indiana Fuel and Light

Northeast Utilities NSTAR Gas Yankee Gas

NV Energy NW Natural ONEOK Distribution Companies

Kansas Gas Service Oklahoma Natural Gas Co. Texas Gas Service

Orange and Rockland Utilities Pacific Gas and Electric Company Peoples Natural Gas PECO Energy Company Philadelphia Gas Works Piedmont Natural Gas Public Service Electric & Gas Puget Sound Energy Questar Gas Co.

2013 Gas Utility Operations Best Practices Program Participating Companies

SEMCO Energy Gas Company Sempra Utilities

San Diego Gas & Electric Southern California Gas Company

SourceGas LLC SourceGas Arkansas Rocky Mountain Natural Gas

South Jersey Gas Southwest Gas Corporation

Paiute Pipeline Company Southwest Gas Transmission

Company

TECO Peoples Gas UGI Utilities, Inc. Union Gas Limited Vectren

Energy Delivery of Ohio Indiana Gas Company Southern Indiana Gas & Electric Company

Vermont Gas Systems, Inc. Washington Gas

We Energies Wisconsin Gas Company Wisconsin Electric Power Company Gas Operations

Westfield Gas and Electric Xcel Energy

Northern States Power Minnesota Northern States Power Wisconsin Public Service Company of Colorado

Operations Best Practices Program Overview

The AGA Operations Best Practices Program is intended to highlight how particular companies may address a specific operational issue and may not include all of the data related to a highlighted practice. The need to implement and the timing of any implementation of highlighted practices will vary with each operator. Each operator serves a unique and defined geographic area and their system infrastructures vary widely based on a multitude of factors, including, condition, engineering practices and materials. Each operator needs to evaluate highlighted practices in light of their system variables. Not all highlighted practices will be applicable to all operators due to the unique set of circumstances that are attendant to their specific systems. Companies are not ranked through this program and no one practice is identified as the best for a particular topic.

1. Objective: The AGA Gas Utility Operations Best Practices Program provides a forum

for the identification of procedures and practices that can improve the reliability, safety and cost-efficiency of a company’s operations. Program participants have the opportunity to learn of practices effectively implemented, and new innovative practices that are being utilized, by industry leaders in different aspects of natural gas operations.

2. Process:

A. Selection of topics to study. B. Preparation of data packets and questionnaires. C. Kickoff meeting to discuss packets and clarify scope. D. Data packet data collection and questionnaire information collection. E. Data scrubbing to ensure the validity and integrity of the data. F. Publication of reports. G. Roundtables to discuss data and practices.

3. Kickoff Meeting: The purpose of the Kickoff Meeting is to review both the Data

Packets and/or the Questionnaires in detail prior to completing and submitting them. All attendees have an opportunity to ask questions and make suggestions for revisions. This assures a clear understanding of the scope and intent of the Data Packets and the Questionnaires. Participants submit completed data packets and questionnaires well in advance of the roundtables, depending on the benchmarking topic.

4. Data Packets: The data packets detail the scope (statistics) of the study for each topic

and focus primarily on cost of operations. Performance measures are determined for each topic.

5. Questionnaires: While the focus of the data packets is on statistics related to the

operational function, the questionnaires are intended to gather information about the company’s practices and procedures for the topic being studied.

Best Practices Benchmarking Overview Copyright © 2013 Page 1 of 2

Operations Best Practices Program Overview

6. Reports: The information gathered in both the Data Packets and Questionnaires is

summarized on spreadsheets and distributed to all who participated. Information is not shared with non participants. Company names are not used in reports. Codes are assigned to each company and a separate “Code Sheet” is distributed. These reports are published prior to the Follow-up Conference.

7. Roundtables: The objective of the Roundtables is to discuss the problems and

practices connected with the operations we are benchmarking and to identify solutions that have worked for others. Benchmarking topics are divided into sub-categories to provide better direction for the roundtable discussion and focus on more specific issues related to the operations. The roundtables typically run for 1 ½ to 2 ½ days.

8. Antitrust Compliance: Guidelines are discussed at each meeting to ensure that we

stay within law. Participants are advised not to discuss prices, terms of sale, profit margins, etc.

Best Practices Benchmarking Overview Copyright © 2013 Page 2 of 2

GAS UTILITY OPERATIONS BEST PRACTICES PROGRAM 2013 PROGRAM SCHEDULE

Action Date Program invitations sent to member companies ......................................................................................................... November 2012 Participation agreements due to AGA ................................................................................................................................ January 9, 2013

Kickoff Conference, Los Angeles, CA (hosted by Sempra Energy) ............................................................ January 16 – 17, 2013

(Steering Committee Meeting: January 17, 1:00-5:00 PM)

Quality Management Best Practices Roundtable, Philadelphia, PA ................................................... February 13-14, 2013

E-copies of the data packets and questionnaires distributed to participants ............................................. February 15, 2013 Data packets1 for 2013 topics available in BESS ..................................................................................................... February 22, 2013

Questionnaires2for 2013 topics available in Survey Monkey ............................................................................ February 22, 2013 Completion date for Company Profile – Section 1 and all other data packets and questionnaires ......... March 27, 2013

Data scrub teams review preliminary data reports/questionnaire summaries ....................................... April 15 – 30, 2013

Potential leading performers companies notified by .................................................................................... Week of May 20, 2013 Completion date for Company Profile – Section 2 ............................................................................................................ May 24, 2013

Deadline for participants to verify data ................................................................................................................................ May 29, 2013 Final data reports and graphs distributed to Steering Committee and all participants3 ................................... June 4, 2013

Follow-up Conference, Chicago, IL (hosted by Integrys) .................................................................................... June 13 – 14, 2013

(Steering Committee Meeting: June 12, 5:00-7:30 PM)

Data scrub for Company Profile – Section 2 data report ............................................................................. Week of June 17, 2013

Emergency Response Best Practices Roundtable and Disaster Planning Workshop, Atlanta, GA (hosted by AGL Resources)............................................ June 25 – 27, 2013

Deadline for participants to verify Company Profile data .............................................................................................. July 12, 2013 Company Profile final report distributed ............................................................................................................ Week of July 22, 2013

Meter Protection Workshop, Washington, DC ............................................................................................... October 30 – 31, 2013

Public Awareness Best Practices Roundtable, Washington, DC .................................................... November 11 – 13, 2013

1 Data packets are available for the following 2013 benchmarking topics: Emergency Response Public Awareness System Reliability Company Profile – Sections 1 and 2

2 Questionnaires are available for the following 2013 benchmarking topics:

Emergency Response Public Awareness

3 Final data reports will be available for Emergency Response, Public Awareness, and System Reliability. The preliminary report for Company Profile will be available for the Follow-up Conference.

(Schedule subject to change as needed)

Updated May 19, 2013 Page 1 of 1

GAS UTILITY OPERATIONS BEST PRACTICES PROGRAM

RESPONSIBILITIES OF THE BENCHMARKING PROGRAM CONTACT

Page | 1

THE DATA COLLECTION PROCESS

Complete online Participation Agreement.

Meet with appropriate operating personnel prior to Kickoff Meeting to review preliminary Data Packets and Questionnaires and obtain comments and suggestions. Submit comments on Data Packets and Questionnaires in advance of Kickoff Meeting.

Attend Kickoff Meeting and follow discussion to understand scope of Data Packets and definition of terms and information requested in Questionnaires.

After Kickoff Meeting, distribute Data Packets and Questionnaires to operating personnel who will complete the data and ensure that they completely understand the information requested.

Submit data for data packets and responses to questionnaires to AGA by the due dates. NOTE: To help reduce discrepancies in the data submitted, please be sure to review all data/information prior to submitting to AGA. Although AGA conducts a rigorous analysis of the data/information submitted to ensure its integrity, the accuracy of the data/information submitted is ultimately a key responsibility of the Benchmarking Program contact.

Review, with operating personnel, preliminary data reports for accuracy. Submit any necessary revisions.1

Review completed preliminary questionnaire response summaries for accuracy and submit any revisions.1

Distribute final data reports and questionnaire response summaries to appropriate operations personnel.

FOLLOW-UP CONFERENCE, POTENTIAL ROUNDTABLE PRESENTATIONS

AGA will utilize two methods for selecting companies to be speakers at the roundtables

1. Identifying companies who perform in the top quartile for the key performance metrics for a particular topic. If your company is identified as a potential best practices company, immediately provide feedback to AGA as to whether you believe the numbers are accurate and you are comfortable with your company being selected as a best practices company.

2. Companies that have implemented a new technology and have realized significant benefits and operational improvements, as well as companies with innovative operational practices that have contributed to improving reliability, safety and cost-efficiency, are invited to share their company best practices.

1 Have a good understanding of the data for possible questions at the Follow-up Conference. This is

particularly important if your company is identified as a potential best practices company or is considered as a company with unique practices and will give a brief 10-minute overview presentation at the Follow-up Conference.

GAS UTILITY OPERATIONS BEST PRACTICES PROGRAM

RESPONSIBILITIES OF THE BENCHMARKING PROGRAM CONTACT

Page | 2

If identified as a potential best practices company and you will be attending the Follow-up Conference to give a brief presentation on your company practices specific to the topic, refer to the Sample Presentation when preparing your presentation. All potential best practices company presentations are REQUIRED to follow this format.

If your company has implemented a new technology and has realized significant benefits and operational improvements, or has implemented innovative operational practices that have contributed to improving reliability, safety and cost-efficiency, and will be attending the Follow-up Conference, AGA invites you to submit a short write-up to explain the new technology or innovative practice and prepare no more than 7 slides to present at the Follow-up Conference.

Be prepared to substantiate your company’s data if questioned.

If selected to present at roundtable, as soon as practical after the Follow-up Conference:

o Upon return to your office, discuss with your operations department staff preparation for the presentation and select company’s personnel that will be attending roundtable to give presentation.

o Confirm with AGA that your company will be giving the presentation at the roundtable and forward contact information (name, title, email, phone number) of company personnel that will be giving presentation.

o Forward to AGA a brief description (3-4 sentences) of the presentation. ROUNDTABLES

Select company representatives to attend each roundtable. These should be experienced employees who work in or directly supervise the operation being benchmarked. Inexperienced company representatives should not be sent to roundtables.

Forward hotel and registration information to company representative(s) who will be attending.

Meet with company representative(s) attending roundtable to review any applicable Best Practices reports, e.g. data reports, graphs, questionnaire summaries, or supporting documents, e.g. SOS summaries. In addition, discuss what will happen at the roundtable.

Company representative(s) attending roundtables should prepare a list of issues or challenges that they would like to address during the roundtable and practices that are unique to their operations to share with participants.

Establish expectations – that is, determine goals for those attending the roundtable. They should bring back a number of ideas for the utility to implement and improve their operations.

Remind employees who are attending that active participation in the roundtable discussion is essential.

After the roundtable, meet with the employees who attended and determine what they learned.

Distribute the roundtable meeting notes and presentations to appropriate operations personnel when received.

http://www.aga.org/Kc/OperationsEngineering/bestpractices/gasdist/Datacollectionsupportmaterials/Documents/AGA%20Best%20Practices%20Follow-up%20Mtg%20Potential%20Roundtable%20Executive%20Presentation.pptx

American Gas Association June 2013

BEST PRACTICESBENCHMARKING

Emergency Response

2013 Final Graphs and Scatter Plot

Note: The survey responses are based on an informal survey and are for general information only. They are not intended to bind any company or state a company's official position. The information represents an unaudited compilation of information and could contain coding or processing errors. Anyone using this document should rely on his or her own independent judgment or, as appropriate, seek the advice of a competent professional. References to work practices, products or vendors do not imply an opinion or endorsement by AGA or a responding company. This publication is confidential and proprietary to AGA. AGA Full and Limited Members are granted a limited license to reproduce this publication for internal business purposes but not for regulatory or civil matters. This document is not intended to provide legal advice or opinions. As always, you should consult your legal counsel for advice based on the law and your company’s specific facts and circumstances.

Copyright & Distribution: Copyright © 2013 American Gas Association. All rights reserved. This work may not be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by information storage and retrieval system without permission in writing from the American Gas Association. AGA Full, Limited and International Members are granted a limited license to reproduce this publication for internal business purposes but not for regulatory or civil matters.

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Company Code


2012 Median

80

70.1

56.35

24

0

10

20

30

40

50

60

70

80

90

100AQ CA AE R BB BG AA B H AC AB

T Z BK AX K BJ BF CB AJ CN BR AUJ P BP E

BM AF BZ AO AI GBW BY M YAH BV

IAL CCG CL L AS AD BC CD AG U O V X AV BX N AY BS AN CC CF AP AW CH BI AR BL

Perc

ent o

f Em

erge

ncy

Resp

onse

s with

in 3

0 M

inut

es

Company Code


2012 Median

AG

AW AV

AR BI

BL

CE

CF N AP AY BS

V

O CH

CC AN A AD

X AC S CD CG BQ BT CN C M BM I U Y AL BY K CI CL L AQ F T BR BX AH P AI BW BZ AJ AO BJ R BN CA AF BC G AE E CB AA Z BF Q BP H B BG BK J BB BV AS AX AB AU

40.000

70.000

100.000

0.0 26.0 52.0

Perc

ent o

f Em

erge

ncy

Resp

onse

s with

in 6

0 M

inut

es

Average Response Time per Emergency Call (Minutes)

Average Response Time per Emergency Call vs Percent of Emergency Responses within 60 Minutes



Public Awareness

2013 Final Graphs

88

75

62

1 0

10

20

30

40

50

60

70

80

90

100N CNJ

BB BR FBG

S C KAD

T AY AC AW BC AG AV CL CG AU BQX

BWCI BF BP BJ CC CD BS CA BK BV AS BX AE AP ANR CE BT BH AOV Z

Perc

ent o

f Affe

cted

Pub

lic th

at R

espo

nded

App

ropr

iate

ly

Company Code

Percent of Affected Public that Responded Appropriately

2012 Median

92 90

75

0.6 0

20

40

60

80

100

CN N BS T CAL

AC AG BC BR AV CLJ

AS AWR BP CGX

BGC

AU CI S K CD AY BX AD BZ AP CE F AE BT AN BB BW BF BJ CC BV M BK ZBH VAO

Perc

ent o

f Em

erge

ncy

Off

icia

ls th

at R

espo

nded

App

ropr

iate

ly

Company Code

Percent of Emergency Officials that Responded Appropriately

2012 Median

90

80

65

0.9 0

20

40

60

80

100

CA BS T AG CN R BR AVAWAD L AU AS K AC F CL BC AY C CC X BP S BWAN CG BT BX BG BF BJ CD AE BK BV BB J CE M Z BH V AO

Perc

ent o

f Pub

lic O

ffic

ials

that

Res

pond

ed A

ppro

pria

tely

Company Code

Percent of Public Officials that Responded Appropriately

2012 Median

95

90

70

1 0

20

40

60

80

100

CA BS AS T RCN N LBR BX AV BB BF AW AG BG CL AD BW AP CCG CC CE AU

S K FAC BC BK BV BP X AY BZ AE BJ BT CD AN M J ZBH AO

V

Perc

ent o

f Exc

avat

ors t

hat R

espo

nded

App

ropr

iate

ly

Company Code

Percent of Excavators that Responded Appropriately

2012 Median

$49,125 $102,700

$266,025

$3,040,000

$0

$500,000

$1,000,000

$1,500,000

$2,000,000

$2,500,000

$3,000,000

$3,500,000

BS CN CA AJ BF B M K BP NBW AU AD CG AX BJ Y BV

F P AY CC AC AL BN AN AH BK BT CE CL BH V TAW

IBX BB AG

A Z O AV AF LBQ BR SAP AQ BC AO U C J CI R X BZ

Tota

l Cos

t of P

ublic

Aw

aren

ess P

rogr

am

Company Code

Total Cost of Public Awareness Program

2012 Median

-18.2%

9.6%

116.4%

-0.3%

-100%

-50%

0%

50%

100%

AD AG AW AV CC R F BF AU BQ BB AH AZ BJ AP CA AN AC BW M AJ AF BZ ARL

AQ AS AE TCD X N BR BP B CAO O BV CI CG U CL

JAL Z BX AY CN

Y S BC AXI P BK H BS BG

KCH

E G

Perc

enta

ge C

hang

e in

Exc

avat

ion

Dam

ages

, 201

1 - 2

012

Percentage Change in Excavation Damages, 2011 - 2012

2012 Median

-11.1% -4.3%

4.8%

180.4%

-50%

0%

50%

100%

150%

AR BF Y AL BGI

BV BW AEL J B AS AY BR H CN ANC AC AJ S BC P AZ G BB CI BJ AF BH BX AO CL BZ O AD AX CG N Z M BS U K

AW AG BQ AH BK AP R X TAV

FAQ AU CC E BP CA CH

Perc

enta

ge C

hang

e in

Exc

avat

ion

Dam

ages

, 201

0 - 2

011


2012 Median

-5.3%

9.3%

67.5%

-1.1%

-40%

-20%

0%

20%

40%

60%

BP AJ CA G AQ U AY AE R E H AP CH CL AH BC BQL BZ C S

ADZ

BG O IAL BJ BX BH AV CG CI BV BR N AO BB P TCN AG AF X CC AW AS AU M BS AZ

JAN

Y AC BK BW BF B AR

Perc

enta

ge C

hang

e in

Exc

avat

ion

Dam

ages

, 200

9 - 2

010


2012 Median

-25.7%

-18.5%

-6.1%

55.6%

-50%

-30%

-10%

10%

30%

50%

ADP H AY BWR AP BG BH AC CI B X CA Y

AH AJ U BK CG BC AZ BR AS SAQ BZ

IAO N BB G CN M AN AG O BX

J C BP BF AV AF CL AUL

BQ BV AE AW AL BJ AR CC BS E TCH

Perc

enta

ge C

hang

e in

Exc

avat

ion

Dam

ages

, 200

8 - 2

009


2012 Median



System Reliability

2013 Final Graphs and Scatter Plots

99.16%

89.74%

75.38%

29.57%

0%

20%

40%

60%

80%

100%

R E BT BP G BS BW AB AQ AA BF N BZ CC BH AN AV BJ CMI

BQ CF AW AYL AL AC AG CE C

AD U BY V A X Q BC BG AO AU CI BU CGZ AF Y AI AJ BV AZ B S

CA AE BK PAH AX AM AS KCN BX CH AP H O BI CD CK AR BM BR CL F BL BB TBN CB M

Perc

ent o

f Pla

stic

& P

rote

cted

Pip

e in

Sys

tem

Company Code

Percent of Plastic and Protected Pipe in System Excluded: J, > 100%


23

26

31

52

0

10

20

30

40

50

60CL AE AWH AA BK AV BP Z T BF BB CA BN BM AJ AQ Q E AXJ P

CNF B CH AF CK AC CM CB AZ AO M BR AI BW BG G BJ Y

AH AS BZ AL BV BC A L C AB AD BT BY CC CD R U S BX BQI K CI X

AU BL CG OAM

N AG AY AP BS CF V BI AR CE AN

Aver

age

Resp

onse

Tim

e pe

r Em

erge

ncy

Call

Company Code

Average Response Time per Emergency Call


0.17 0.50

1.22

10.96

0

2

4

6

8

10

12

O CG AY AC I R BU BI BN AS CN BB BZ T CE AQ L AP BP CC AO BC BJ CF S CI M U BV B CL BX AA AX N CB BG AU

Out

ages

per

1,0

00 C

usto

mer

s

Company Code

Outages per 1,000 Customers


0.08

0.185

0.311

0.932

0

0.1

0.2

0.3

0.4

0.5

0.6

0.7

0.8

0.9

1BQ AA BI AP AM BJ AQ

LCD R BT BL BY AZ BS CF BC AC BF AN AB CM CA O AL BW

I U F CC AOS BP N AU CK Q BK CH AX E

BMX AS A Y CI BGB AE Z

BU G PAW CG AD AJ C BZ M AI H BV AG AY BR AF VAH CL CE CB AV K BX BB T

Leak

s Rep

aire

d (L

ess E

xcav

atio

n Da

mag

e) p

er S

yste

m M

ile

Company Code

Leaks Repaired (Less Excavation Damage) per System Mile


0.928

0.784

0.651

0.192

0.00

0.20

0.40

0.60

0.80

1.00

CM BT BN AAJ R BS U AQF BJ BP CF AC AV AU N BF BU AL G AP AD CB BQI

BX BB AY E BZ Q AZ BL CL AR AWK

CN BY CE AS A CGY O AF X CC B CH AI AO AM AB BC BI AGT AJ V

AH AXS

AN BK BV BG CA AE CI P M BR CK Z LCD BW

H CBM

Leak

s Rep

aire

d pe

r Lea

ks R

epai

red

and

On-

Han

d at

End

of Y

ear

Company Code

Leaks Repaired per Leaks Repaired and On-Hand at End of Year


21.97

31.42

39.45

119.75

0

20

40

60

80

100

120

R CC BMF BI BF AS T H AQ BW BP BZ G P B AB AP AM BB AX AJ CF AE BG BY CAL

AH BS AZ AL BJ CB CL ZAG AD Q AY AC BX O BQ BC CD M AO AI C ICN BV BL N SAN

JBT CG AF A Y CI AU CH

EBN U AA

XAW CE KCM AV AR V BU BK

Third

Par

ty D

amag

es p

er 1

,000

Sys

tem

Mile

s

Company Code

Third Party Damages per 1,000 System Miles


2.21

3.05

4.35

8.28

0

1

2

3

4

5

6

7

8

9R CC BM BB G BF CB M AO AL B H

BWE BY BN AS AX BX O BP P AZ CF ABZ T BZ AU AQ AH AP A U AD AJ AY BL BQ BG BV Q AI J C N L

AGS V BI CL CI

AM AE X AF KAA

IBS CE AW CN BJ CG

Y F BC AV AN AC CD BK AR BT CA CH

Third

Par

ty D

amag

es p

er 1

,000

Tic

kets

Company Code

Third Party Damages per 1,000 Tickets


BQ AA BI AP AM BJ AQ L CD R BT BL AZ BY BS CF BC AC BF AN AB CM O

AL BW I

U F CC

S BP N CK

E

CI

G AW

AD

C BZ

AG AY

0.000

0.185

0.370

0.00% 3.40% 6.80%

Leak

s Rep

aire

d (L

ess E

xcav

atio

n Da

mag

e) p

er S

yste

m M

ile

Percent of Unprotected Steel and Cast/Wrought Iron in System

Percent of Unprotected Steel and Cast/Wrought Iron in System vs Leaks Repaired (Less Excavation Damage) per System Mile

BT BP BJ BS AA BF J R AC BI AQ AP CF BL F U AL AZ N AM G BQ

E

CC AY

AB I

AD

AN

AV AW

AR BY

O

0

952

1,904

0.00% 3.40% 6.80%

Tota

l Ope

n Sy

stem

Lea

ks

Percent of Unprotected Steel and Cast/Wrought Iron in System

Percent of Unprotected Steel and Cast/Wrought Iron in System vs Total Open System Leaks


BEST PRACTICESBENCHMARKINGCompany Profile

2012 Graphs - Draft

$53

$68

$90

$154

$0

$20

$40

$60

$80

$100

$120

$140

$160

$180S

BQL

AP BI XCG G C E AC AD BY CE CM

IBT BJ AF AM AE BH AB Q AV CA U O AR CF BW AN AO AY AW CD AU AZ BC CN CC AI BS

JAQ CK CI BV Y BL FBU AG

V R M BZ BF N A AL BX AH BB CB Z P T AJ B CH H BK AX BP

Dist

ribut

ion

O&

M E

xpen

ses p

er C

usto

mer

Company Code

Distribution O&M Expenses per Customer Excluded: AA, > $155


$1,503

$2,168

$3,178

$6,114

$0

$1,000

$2,000

$3,000

$4,000

$5,000

$6,000

$7,000S

BQ AC CG APL C G I U BJ X

CME BT AD O

AW AM BW CF AN BY AF BI AV AE BUF CE BH Q CCJ

CD AG AQ BL CNY

AU BC AI AY AR AB AZ CK AL AO AJ N BV CI BF R A Z VAH CA BZ BX CH

P B BS BP CB M AX H

Dist

ribut

ion

O&

M E

xpen

ses p

er M

ile o

f Sys

tem

Company Code

Distribution O&M Expenses per Mile of System Excluded: T, AA, BK, BB, >$7,000


39 33

28

20

0

20

40

60

80

100

120

140

160BB BK T BS M CA CB H BI BQ AB CE AO AR BZ CI V B K BV AX BY AY AZ BX PAH BH Q AU

R S BF LBC A AF AE CK AI CH

XAD N ZAV CN BP CD AP E YCG G CC AQ BT AL AM

JBL C

CM AN CF AG AJ BWI BJ F

AC O BU AW AA U

Cust

omer

s per

Mile

of S

yste

m

Company Code

Customers per Mile of System


956

775

618

137

0

200

400

600

800

1,000

1,200

1,400

1,600

1,800

2,000CB AV BT BW

S BB N BJ CD BH AW AU BI CC CE AF BF BQ AM BV AG AD AO AL Y R J Q CN AI AC CG BZ M BC CA VAN AB

LBK C X H A AH U AP G AE AJ O E BAQ BU

KCH AX P Z CI BP T IAA

Cust

omer

s per

Em

ploy

ee

Company Code

Customers per Employee


$2,272

$3,678

$6,293

$23,797

$0

$5,000

$10,000

$15,000

$20,000

$25,000AU

ECH CM AD BI G CE BT V

AM AO CB M AB ANZ A Q CI CK AE AF C

CNL Y S P

AH BV BQ AI I O AJ AP CG AL AA CD BL AV U CF BUT

BH R AC BZ AX

New

Bus

inse

ss C

apita

l Add

ition

s les

s Cus

tom

er C

ontr

ibut

ions

per

New

Cus

tom

er A

dditi

on

Company Code

New Businsess Capital Additions less Customer Contributions per New Customer Addition Excluded, < $100: AW, AG, B, H and > $25,000: AZ, BB, BY


$2,430

$4,000

$6,920

$23,797

$0

$5,000

$10,000

$15,000

$20,000

$25,000AU CH CM AD

EAM BT CE M V AB G AN AO BI Q LAE CI CK Z A AF P C SBQ AH CB AI IBV CN O CG AP AJ AL AA AV BL CD

Y CF U BU BHT R AC BZ AX

New

Bus

inse

ss C

apita

l Add

ition

s per

New

Cus

tom

er A

dditi

on

Company Code

New Businsess Capital Additions per New Customer Addition Excluded, < $100: AW, AG, B, H and > $25,000: AZ, BB, BY


$1,620

$2,928

$4,395

$9,166

$0

$1,000

$2,000

$3,000

$4,000

$5,000

$6,000

$7,000

$8,000

$9,000

$10,000O BU CF C BC CH CK BL U BY L S

AC AM BWE CA AU AE CN AN G AY A I

BS AOY V AD AL CE R BH CI BZ Z BF CDX AF P

BQ AI AJ BV AQ AP CG M AX AH AA H BI T B AR

Repl

acem

ent E

xpen

ditu

res p

er M

ile o

f Sys

tem

Company Code

Replacement Expenditures per Mile of System Excluded, < $100: AG, AV, AW and > $10,000: BK, BB


$139

$184

$241

$525

$0

$100

$200

$300

$400

$500

$600BT AB AZ CE BV BY XAD V M G S A BI CF CK AV C BX BH AY BW AM AF AW AP CA AQ AC CD BL EBQ

I JAU

R CG BC BJ AN U BS CC AG CML F

AR AL O AI AE YBU Q BZ AO CN N CB CI ZAH BB CH BF AJ H BK B P T AX BP

Dist

ribut

ion

O&

M, A

dmin

& G

en a

nd C

usto

mer

Acc

ount

s Exp

ense

per

Cus

tom

er

Company Code

Distribution O&M, Admin & Gen and Customer Accounts Expense per Customer Excluded, > $600: AA


$0.33

$1.18

$3.41

$0

$1

$2

$3

$4

$5

$6

$7

$8

SAN AM BB BW CF BC CD C V BL AL AR BY AD AF AV

YAG AE CM AI CG AW AO

P I F CK CE AHX M A BX BZ N AU AJ AP Z

AX CI O BP AQ

Sale

s & M

arke

ting

Expe

nses

per

Cus

tom

er

Company Code

Sales & Marketing Expenses per Customer Excluded, < $0: Q and > $10: B, H, BU, CN, L, BQ, U


$122 $94

$65

$5 $0

$100

$200

$300

$400

$500

$600

$700AA B BB Z AX CG Q AH CN CD U O AL AO AP

LAE C FBU AR X CI H N M AJ BQ BW BX AC BC G AY AI Y

AMR BK E BP ANP V BHJ

BF T AF BY AQ AGA CF ADI BI CA BL CK CE CB BT AW AU CHS

AV BJ BS BZ CC

Ope

ratin

g In

com

e Do

llars

per

Cus

tom

er

Company Code

Operating Income Dollars per Customer


Operations Best Practices Follow-up Conference Integrys Energy

130 E Randolph St. Chicago, Illinois

PROFESSIONAL DEVELOPMENT HOURS (PDH) APPLICATION FORM NAME:

TITLE:

COMPANY:

ADDRESS:

E-MAIL:

DATES ATTENDED: TOTAL HOURS OF PROFESSIONAL DEVELOPMENT AVAILABLE FOR: Steering Committee Meeting ONLY: June 12, 14, 2013 3.5 Hours Best Practices Follow-up Conference ONLY: June 13-14, 2013 14 Hours TOTAL HOURS OF PROFESSIONAL DEVELOPMENT CLAIMED FOR THIS MEETING: ________________________________________ PRINT NAME ________________________________________ SIGNATURE This form must be filled out completely in order to receive PDH credit from AGA. A formal letter summarizing the PDH will be sent to you following this meeting. Acceptance by your state agency is the responsibility of the individual. RETURN FORM TO: Vanessa George, Email: [email protected] or Fax: 202/824-9181


Feedback Questionnaire

Your feedback is important to us to plan future meetings. Please complete this form and give to an onsite AGA staff or return to Vanessa George or send via fax: 202.824.9181. 1. What was the value of this Follow-up Conference to your organization: Low Medium High

Value obtained for time and money invested Relevancy of information Additional comments on value:

________________________________________________________________________________________ ________________________________________________________________________________________ 2. How would you assess the technical level of the “Safety Culture Workshop” presentations? Low Medium High

Additional comments on technical level:

________________________________________________________________________________________ ________________________________________________________________________________________ 3. Companies that were identified as potential top-performers gave brief presentations on how their company was able to achieve outstanding performance. How would you assess the technical level of the presentations? Please indicate the following: Low Medium High

Additional comments about presentations: ________________________________________________ ________________________________________________________________________________________ ________________________________________________________________________________________ 4. What topics should have been covered in more detail? ________________________________________________________________________________________ ________________________________________________________________________________________ 5. What changes do you suggest in format and organization for future Follow-up Conference? ________________________________________________________________________________________ ________________________________________________________________________________________ 6. What you liked: Best: ___________________________________________________________________________________ ________________________________________________________________________________________ Least: ___________________________________________________________________________________ 7. What future research would be most helpful in your work? ________________________________________________________________________________________ ________________________________________________________________________________________ 8. Other comments or suggestions (use reverse side of form if needed.) ________________________________________________________________________________________ ________________________________________________________________________________________ Your primary position responsibility:

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Research & Development Other (please specify): __________________________

OPTIONAL: Name: _________________________________________Affiliation/Company: _______________________________

AMERICAN GAS ASSOCIATION 2013 OPERATIONS BEST PRACTICES FOLLOW-UP CONFERENCE

Integrys Energy Chicago, IL June 13-14, 2013
