zurich’s sme proposition · zurich’s sme proposition ... management guidance to online...

Zurich’s SME propositionOur comprehensive protection helps SMEs and brokers grow together.

At Zurich, our products provide more than just comprehensive insurance cover – from risk management guidance to online reputation management, high product limits and a swift claims service we can give your customers peace of mind so they can concentrate on growing their business.

Here’s how:• Extensive product range including Commercial Car, Commercial

Vehicle, Small Fleet, Personal Accident and Business Travel, and Trades and Professions.

• ZTrade functionality updates – making it easier for you to get quotes and place your SME business with us.

• The Insurance Act – giving your customers peace of mind with our stance on fair presentation of risk commitment for ZTrade business.

• Getting SMES back into business quickly, with speed, simplicity and clarity for our customers when they come to claim.

• Portfolio transfer your business to ZTrade to make managing your SME portfolio easier and generate new revenue opportunities for your brokerage.

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Contents

SME Products:

Commercial Car 4

Commercial Vehicle 5

Small Fleet 6

Trades and Professions 8

Personal Accident and Business Travel 9

Shop 11

Hair and Beauty 12

Pub and Restaurant 14

Office and Surgery 15

Residential Property Owners 17

Commercial Property Owners 18

Professional Indemnity 21

Directors and Officers 22

Combined 23

Value Added Services 24

Zurich Claims Commitment 25

Our approach to the Insurance Act 26

Contact us 28

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Commercial Car

We’ve got all the standard covers you’d expect, but here’s where our covers really excel:

• If you cause damage to the property of a third party, we will cover up to a maximum of £45million, plus up to £5million for legal costs and expenses in connection with such damage.

• If the car is damaged so much that it is not driveable, we will pay for the driver and any passengers to either stay overnight nearby or travel home (up to £50 per person up to a total of £250).

• Where the vehicle has any sort of mechanical plant attached to it or a trailer – we will pay for injury or damage caused by this whilst attached to the vehicle.

• If you make a claim for lost or stolen keys your No Claims Discount won’t be affected.

• We will provide a like-for-like courtesy car up to a group G while your vehicle is being repaired.

Appetite

Claim-free

Conviction-free

Drivers aged 30–60

Comprehensive cover

Maximum No Claims Discount

Vehicle value up to £59,999

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Commercial Vehicle


• When the vehicle is damaged and repairs will cost 50% or more of the list price, we will provide a new like-for- like replacement.*

• We automatically cover the vehicle up to seven tonnes (gross vehicle weight) Europe-wide (EU and associated countries).

• We automatically provide an uninsured loss recovery service and motor prosecution defence up to £100,000 under the policy.

• We will provide a like-for-like courtesy vehicle up to 3.5 tonnes (not including specialised vehicles like refrigerated vans) while your vehicle is being repaired.

Appetite

Building and associated trades

Retail trades

Claim-free

Comprehensive cover

Conviction-free

Drivers aged 30–60

Maximum No Claims Discount

Vehicle age less than five years old

Vehicle value up to £59,999

Vehicle weight up to 7.5 tonnes (own goods only)

* Please refer to policy wording for full eligibility criteria.

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Small Fleet


• If damage is caused by a commercial car or motorcycle to the property of a third party, we will cover the costs up to a maximum of £50million.

• We can cover any driver and we do not add an additional excess for young drivers.

• Discounted rates are available with the AA.

• ZTrade bulk vehicle look up at the click of a button.

• Electronic documentation in minutes including certificates at bind stage.

• Commission slider so you can decide your earnings.

• No Declarations – as and when changes to vehicle schedule and pro-rata mid-term adjustments and automatic update of the Motor Insurance Database.

Appetite

Fleets between 3–20 vehicles

Predominantly commercial cars

Well managed with good claims experience

Mixed vehicle schedules

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Appetite

Trades

Professions

Skilled workers

Trades and Professions


• Should your business be legally liable for personal injury to a third party or damage to third party property as a result of your business activities or a product you have supplied, we provide cover up to £2million as standard with the flexibility to increase up to £10million if required.

• Should you cause any accidental pollution or contamination we provide environmental clean-up costs up to £1million as standard.

• If an insured loss does occur to your business, we will cover the legal expenses, up to a maximum of £100,000.

• If you are liable to pay compensation due to any act of libel or slander, we will pay your costs up to a maximum of £250,000.

• If you suffer a serious accident or injury at work, our optional Personal Accident cover will provide financial help up to a maximum of £120,000 for any one insured person.

• Contractors All Risks cover is available for selected trades with optional covers including contract works, owned plant and hired-in plant.

• We provide further flexible covers including Professional Indemnity (and Electrical Wiring Certification for appropriate trades), Employers’ Liability, Specified and Unspecified Items All Risks, Terrorism and Business Travel insurance under the same policy.

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Appetite – Personal Accident

Non-manual trades

Superintending and surveying trades only

Semi-manual trades

Light manual trades

Manual trades

Appetite – Business Travel

Non-manual business travel trips

Personal Accident and Business Travel


• Our cover limit for a single item under the Personal Property section of the policy is £5,000.

• We have high limits on our policy to cover a catastrophic event, or if you permanently lose a limb or lose the use of a limb. We also cover prosthetic limbs.

• If you are travelling on business and are kidnapped or held to ransom, we will cover the costs to help get you out (up to £250,000 for each).

• We offer professional psychological counselling treatment for your family following your accidental death.

• Zurich Travel Assistance offers a range of benefits including arranging repairs at your home should an emergency occur while you are away, airport breakdown assistance for your car, airport lounge access, check in service and security assistance.

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Shop


• If you lose any income following an incident that you are insured for under the policy at your premises, we will pay you the shortfall up to £2million per location, up to ten locations, over a 24 month indemnity period.

• If, during the course of business, a director, business partner or essential employee dies or sustains an injury which means they can’t perform their usual duties, we will pay reasonable expenses incurred by you up to £10,000.

• Frozen food – £10,000 limit if there is a change in temperature or failure of electric supply, we will pay for the costs of replacing and repackaging up to £10,000.

• High money limits – for money kept at home, in transit, on the premises or in an unspecified safe.

• Standard goods in transit starting at £2,500 with flexible limits up to £15,000 covering your property or goods from one location to another by road.

• We will increase your cover automatically for three months during peak seasons with the flexibility to increase the time if required.

• If you acquire a new premises, our SME policy will cover your buildings and contents at this location up to a maximum of £500,000 or 10% of the sum insured, as long as you tell us as soon as reasonably possible and the business is similar to that which you have already insured.

Appetite

Audio/visual

Cloth retailers

DIY and homeware

Food – Grocers

Sports and leisure

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Hair and Beauty

Appetite

Barbers

Beauticians

Beauty salons

Beauty therapies

Hairdressing

Note: Cosmetic procedures and solariums are excluded.



• If you cause accidental bodily injury from the treatments you provide, we will cover the legal liability of a claim.

• If during the course of business, a director, business partner or essential employee dies or sustains an injury which means they can’t perform their usual duties, we will pay reasonable expenses incurred by you up to £10,000.

• If an employee wins the lottery and leaves the company without notice, we will pay reasonable expenses incurred by you up to £10,000.


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Pub and Restaurant



• If your customer’s business has a garden or outside area, we will pay up to £5,000 for damage to furniture, utensils and trade fixtures and fittings in the open by an insured event (excluding storms and floods).

• We will pay for damage such as theft of contents or stock used for outside catering up to £5,000.



• We can cover household contents if required up to £60,000.

Appetite

Cafés

Takeaways

Public houses

Restaurants

Tea rooms

Note: Nightclubs are excluded.

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Office and Surgery


• We offer two types of Business Interruption cover:

– We can cover the increased cost of working up to £250,000

– Or pay for your loss of income up to £7.5million per location.

• We will provide legal expenses of an appointed representative up to £100,000 for a number of legal disputes following an insured incident including employee disputes and criminal proceedings.



• We will cover you for equipment breakdown, including computers.

• If your medical bag is lost or damaged, we will pay up to £500 per bag up to a maximum of 20 bags.

• We have a wide range of optional covers such as Professional Indemnity (for certain trades), Personal Accident and Business Travel, Directors and Officers, and Employee Dishonesty.

Appetite

Accountants

Estate agents

Solicitors

Surveyors

GP surgeries

Vets

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Residential Property Owners


• You have the option to purchase cover for theft of fabric of the building e.g. copper from the roof.

• We can provide cover for the landlords’ contents up to £50,000 if required.

• We offer standard loss of rent limits on residential properties.

• We offer a standard property owners’, products and public liability of £5million.

• You have the option to include cover for the breakdown of equipment such as a boiler or air conditioning units.

• You can include cover for employers’ liability for maintenance staff and caretakers.

• We can provide cover for legal expenses if required where we will negotiate your legal rights in a dispute with a tenant arising from a breach of the tenancy agreement, to repossess the premises, or to recover any money due to you.

Appetite

Bungalows and houses

Blocks of flats

Purpose built flats, converted flats and maisonettes

Tenant typesProfessional or retired tenants, minimum six month tenancy agreement.

Property risk featuresFully occupied, no history of flood or subsidence, standard construction.

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Commercial Property Owners

Appetite

Caters for a mix of commercial and residential properties in your property portfolio

Target commercial

Manufacturing trades

Office and retail trades

Warehousing and stores

We’ve got all the standard covers you’d expect, but here’s where our covers really really excel:

• You have the option to purchase cover for theft of fabric of the building e.g. copper from the roof.

• We can provide cover for the landlords contents up to £50,000 if required.

• We offer standard loss of rent limits on residential properties.

• We offer a standard property owners, products and public liability of £5million.

• You have the option to include cover for the breakdown of equipment such as a boiler or air conditioning units.

• You can include cover for employers’ liability for maintenance staff and caretakers.

• We can provide cover for legal expenses if required where we will negotiate your legal rights in a dispute with a tenant arising from a breach of the tenancy agreement, to repossess the premises, or to recover any money due to you.

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Professional Indemnity

Appetite

Accountants

Architects

Engineers

Quantity surveying

Advertising/Marketing

General professions

Surveyors

Technology


• If you need to replace or reinstate documents or records associated with your business due to accidental loss or damage, we will pay reasonable costs incurred by you up to £1million.

• If you need to issue legal proceedings due to someone infringing any copyright vested by you, we will cover the costs up to £25,000.

• We have a suite of helplines: Business Assistance, Counselling Service, Health and Medical Information Service and Legal and Tax Advice to help you access expert advice.

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Directors and Officers


• We offer five modules in the policy; Directors’ and Officers’ Liability, Corporate Liability, Entity Employment Practice Liability, Pension Trustees Liability, and Employee Dishonesty.

• We will pay up to £100,000 for any reasonable fees and expenses that you pay to PR professionals in order to mitigate damage to your reputation caused by a claim we have agreed to pay.

• We will cover one insured person bringing a claim against another within the same business.

• If you incur any legal defence costs and can’t reasonably obtain our written consent in time, then we will pay up to 10% of your limit of indemnity towards this.

Appetite

Established companies

Financially stable companies

Private Limited Companies

UK-based companies

Companies with well-managed risks

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Combined


• This policy combines your main insurance needs in to one policy. This includes material damage, business interruption, and employers’, public and products liability.

• We can provide extra cover for book debts, money and goods in transit.

• We will pay for the damage to material property and have two basic levels of cover to meet your needs.

• If a member of the public makes an allegation against you, we will provide Public Liability cover up to £5million.

Appetite

Warehousing and distribution

Stone or glassware

Metalworkers

Electronics

Plastics

Iron and steel stockists

Printers

High-tech joiners

UPVC double glazing assemblers

Modern construction leisure establishments

Food risks with approved panels

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Value Added Services

Alongside the core insurance cover we offer to your customers, we also provide access to tools and services that complement the cover so your customers can protect their business more comprehensively.

Online Reputation

The importance of online reputation for SMEs is growing. That’s why we have teamed up with Reputation.com to offer a free service, helping your customers monitor what people are saying about their business online.

Disaster Recovery

In the event of a major incident, your customers will value help from First Recovery. This service gets your customer set up with telephones and six networked PCs allowing them to contact their own customers and manage the impact to their business. This starts within 24 hours and within five miles of their own location.

Virtual Consulting

Virtual Consulting is a free to use, web-based risk management application which uses our claims data to identify the top causes of loss for your SME customers and guidance on how to mitigate them.

Cyber Protect

If a customer fears they are victims of data loss, they can call the Cyber Protect helpline for advice from a fully trained digital forensic investigator.

Legal Cover and Helplines

In an increasingly litigious society many small businesses are vulnerable to legal action. This is why we provide £100,000 legal cover as standard, access to online legal advice and helplines.

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Zurich Claims Commitment

Speed, simplicity and clarity

Our rule of 3

1. Move the claim forward quickly

2. Satisfy our customers

3. Take ownership and accountability

Customers need the support of an expert team to provide advice

Our 1st party coverage rate exceeds 99%: in other words, we pay out far more often than not.

Interim payments are offered within seven working days of the request in 90% of agreed cases.

We make 90% of payments within three days of agreement or sooner if it’s an emergency.

90% of Property coverage decisions happen within three days.

We instruct any suppliers to support a claim within 24 hours where needed.

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ZTrade – Fair Presentation of Risk (FPOR) Commitment

In light of the Insurance Act 2015 coming into force on 12 August 2016, we have undertaken a detailed review of our ZTrade question sets and processes to understand the main areas of risk and the key features that determine whether we write a risk and, if so, on what terms.

We are confident that our question sets and processes are comprehensive and capture the material facts and circumstances that we wish to know. We are also confident in the integrity and expertise of the brokers who complete the question sets on behalf of the insured.

We are therefore proud to announce our ZTrade FPOR Commitment for ZTrade business: We will accept the presentation as a fair presentation of the risk where the broker, having consulted with the insured as required by the Insurance Act 2015, has provided correct and complete answers to our ZTrade questions. Our ZTrade FPOR Commitment will apply across the entire ZTrade product range.

What does our ZTrade FPOR Commitment mean for brokers?

By giving our ZTrade FPOR Commitment, we are waiving our remedies for non-disclosure beyond the questions we ask on our question sets. We simply require correct and complete answers to our questions, making it easier for the insured to meet their disclosure obligations. Of course, in order to provide correct and complete answers to our questions, we require that brokers have regard to the insured’s disclosure obligations under the Insurance Act. This includes consulting with the insured’s senior management and advising the insured to carry out a reasonable search for relevant information.

Our approach to the Insurance Act

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If you have any questions, here’s how to get in touch:

[email protected]

TelephoneIf you would like to talk about a Small Fleet or Combined policy, please contact your local Zurich trading team.

If you do not have their contact details please, call 0800 86 86 86 and we will direct you to your local trading team.

If you’d like to talk to an underwriter about all of our other SME products, please call us on 0800 026 1814

If you’re having trouble logging in to Zurich SME-Trading, please call Access Support on 0800 068 1806

Twitter @Zurichinsider

Contact us

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Zurich Insurance plc is authorised by Central Bank of Ireland and authorised and subject to limited regulation by the Financial Conduct Authority. Details about the extent of our authorisation by the Financial Conduct Authority are available on request. These details can be checked on the FCA’s Financial Services Register via their website www.fca.org.uk or by contacting them on 0800 111 6768. Our FCA Firm Reference Number is 203093.

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zurich’s sme proposition · zurich’s sme proposition ... management guidance to online...

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