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Welcome to the Customer Success Platform for Manufacturing

Connect Manufacturing In A Whole New Way, Go FasterZdeněk PejcelAccount Executive CZ&SKzpejcel@salesforce.com+353 871 800 678

2013 • 2014 • 2015 2008 • 2009 • 20102011 • 2012 • 2013

2014 • 2015

2011 • 2012 2013 • 2014

2015

Most innovative companies in

the world

20KFY16 Employees

Salesforce: 4th Largest Enterprise Software Company in the World This Year

4th largest software company based on analyst consensus revenue for FY2017. Salesforce fiscal 2017 guidance provided November 18, 2015: "revenue for the company's full fiscal year 2017 is projected to be approximately $8.0B to $8.1B.”

$ 1.71BQ3 FY16 revenue

IoT

DataScience

Social

Mobile

Cloud

LAN/WAN

Client

Server

SNA

Mainframe

Terminal

The Age of the Customer

Everything and everyoneis connected

MillionsThousands Billionsof connected things of customer interactions

Trillions

A Diversity of Manufacturing Customers

Driven by Customer Success

Diversified IndustrialsHeavy IndustrialsDurable Goods

OEMs Suppliers Dealers/Distribution Captive Finance

Trusted by Industry Leaders, Driven by customer success

Serving the Needs of the Automotive Ecosystem Globally

Customers Demand Speed More Than Ever

Faster Customer Acquisition

Faster launches

Faster Growth

Customer Demand For Speed

Massive Industry Shift Towards The Customer

Faster Customer Acquisition

Faster launches

Faster Growth

Faster Competition

Rise of Internet of Things

Faster Technology Changes

Customer Demand For Speed

Industry Push Towards Customer

They Are Too Disconnected To Go Fast

Your Company

Your Customers

Suppliers, Partners & Distributors

Machines & DataCustomers

Sales & Marketing

Operations

Service

R&D

Become a Customer Company

ProductsEmployees

Distributors Partners

Suppliers

Connect Manufacturing in a Whole New Way, Go Faster

Real-time Complex Solution Sales

Global Supply Chain Agility

Real-time Operational Excellence

Real-time Service Excellence

Continuous Marketing

Rapid Collaborative Innovation

The Customer Success Platform For ManufacturingConnect Manufacturing In A Whole New Way, Go Faster

Mobile Sales

Bundled Products/Services

Interactive Configuration

Recommendation Engine

Dynamic Pricing

Unlocked ERP

Enhanced Visibility

Velocity Of Business

Business Operations Analytics

Complex Events Processing

Algorithm Based Predictive Analytics

Predictive Maintenance

Contracts, Warranties, Entitlements

Omni-channel, Mobile Service

Installed Base Management

NPI Journey

Service Journey

Cross-sell/Up-sell Journey

Project-based Communities

1:1 Content

Moderated Discussions

Inquire-to-Order Solution: Powered by Sales Cloud

Sell Smarter

SellFaster

Sell from Anywhere

SimplifyComplexity

IntegrationTeam Selling MarketingAutomation

Order Forecasting

Mobile Sales CPQ Sales Reports Coaching

Accelerate Every Step of Manufacturing Sales Process

Service Excellence Solution: Powered by Service Cloud

Mobile Service

AnalyticsCollaboration CommunitiesSelf-serviceServiceContracts

Field Service

Service Faster

Service Smarter

Personalize

Service

Expedite Field Service Everywhere

The Future of Marketing is 1:1 Customer Journeys

World’s #1 Marketing App

Journeys Analytics1:1 content Customer DataPlatform

PredictiveIntelligence

Channels

Build 1:1Journey

s

Personalize

Content

ConnectEverythin

g

Create Communities of Action

Reimagine Customer & Partner Engagement

1:1 content Analytics CommunityTemplates

BusinessIntegration

ActionsModeratorConsole

Project-based

communities

Fast product & service roll

outs

Instant knowledge

sharing

Connected Products: Gather Insights from the Wave…

Everyone

Mobile Platform

Game-inspiredUI

Any Data, Any App

Explore Any Data

Search-basedAnalytics

Cloud ScaleCollaboration

Unlock ERP Solution: Unleash Power of ERP Data

Built on the Salesforce Platform

Disparate Data Sources

Any Data, Any App

ConnectAnything

Cross PlatformVisibility

Cloud ScaleCollaboration

Any System

Any Platform

Anytime

Thank you

Customer Success

Rolled out initial 300 seat pilot in 6 weeksDeployed unified global front-office solution to 18,000 users across 70 countriesEnabled “One Schneider” program: unified global customer engagement front-office solution across sales, marketing, service

Schneider Electric Powers Up their Sales, Service and Marketing Teams with Salesforce

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“Salesforce delivers for us.”

Drivers manage deliveries and take orders on the go

Salesforce & SAP integration for order management

Mobile, social intranet and HR applications let employees collaborate in real-time

Sysco Transforms Drivers into Sales with Mobile Apps

- Wayne Shurts, CTO

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“Salesforce is helping us become acustomer-centric company.”

Embedding customer service into all Philips products“Focus on the Customer” vision built on SalesforceDeep Salesforce & SAP integration

Philips Connects Customers and Products with Salesforce

- Jeroen Tas, Global CIO

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Honeywell Saves $1M with Service Cloud

$36B energy and manufacturing companyService Cloud for 1500 agents20K calls/month, 30K emails/monthSaved over $1M in 3 years

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Stanley Black & Decker Reinvents the Customer Experience

Drivers manage deliveries and service customers on the go

Connecting devices, customers, businesses & suppliers

Supporting multiple brands on one customer platform

Thank you