yasin ahmed kamulegeya cv1
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Europass CV
Curriculum VitaeKamulegeya Yasin Ahmed Curriculum VitaeKamulegeya Yasin Ahmed [email protected] 4 / 4 [email protected] Page 3 / 4 PERSONAL INFORMATIONKAMULEGAYA.YASIN.AHMED
Address: P.O.BOX 29145 Kampala, Uganda.
Phone Contacts: +256716767364 +256701919947
Email : [email protected] |[email protected]
Social Media: www.facebook.com/
yasin.kamulegeya
Sex :Male| Nationality: Ugandan | Marital Status: Single
WORK EXPERIENCE
July 2016 up to date
Customer Service advisor at Uganda telecomBusiness sector: Telecommunications
Major Role: Managing the companys service centre.To see to it that the company is well represented in the district through portraying a good office image in the best possible way.Executing all internets, post paid and other monthly bill payments for all customers in the region.Analysing Revenue (usage) to identify potential churn and take corrective action (Segmentation of customers according to monthly, quarterly and annual usage of products and services).Conduct customer satisfaction surveys and health checks.Suggesting to management and implementing customer loyalty schemes and incentives.Making all daily payments for airtime, equipment, and gargets at the companys service centre.Remitting cash and balancing all wholesale and retail stock books on a daily basis.Making daily computerised stock, collections, M commerce, Regional and country wide reports and sending them to respective supervisors.Banking the companys money derived from the sales made in the previous one day.Ensuring the safety of company materials and the service centre.Directing, organizing, controlling and managing casual and other fellow employees at the service centre.Ensuring that customers are well served and following up on delayed issues through mail and phone communication to team members, superiors and subordinates.Collecting customers feed back through survey fliers during daily interactions with them.
Feb 2015 to date
August to December 2014
October to December2013Customer Retention Agent at Uganda telecomBusiness sector: Telecommunications
Major Role: offering solutions to customers queries on line and convincing customers not to churn from the network.To develop processes to win back lost customers and analysing revenue accrued from recovery efforts.Execute all outbound calling projects that arise from time to time.Analysing Revenue (usage) to identify potential churn and take corrective action (Segmentation of customers according to monthly, quarterly and annual usage).Conduct customer satisfaction surveys and health checks.Suggest to management and implement customer loyalty schemes and incentives
Human Resource Planner, East High SchoolBusiness sector: Education
Major Role: Administration and management of staff Redesigned the organization structure at East High School Ntinda in 2014.Carried out job analysis at East High School Ntinda in 2014.Carried out performance management facilitation and training Redesigned the remuneration and pay role structures for the schoolRe assigned roles for different individuals in a plan to avoid role ambiguity.
Supervisor at Smart Chemicals, Uganda LimitedBusiness sector: Manufacturing and chemical trade.
Major Role: Successfully handled and managed employees who sold detergents and pre-forms at SMART chemicals Kawempe in 2013
EDUCATION AND TRAINING
2011 to 2014Bachelor of human resource management
Islamic University in Uganda Kampala campus, Kampala Uganda.
Managing, directing, staffing and planning for the organisations most valuable resources i.e. the people
2009 to 2010
Uganda Advanced certificate of Education(UACE)
Mbogo College School, Kawempe Uganda.
2005 to 2008Uganda Certificate of Education(UCE)
Kawempe Mbogo Secondary School, Kawempe Uganda.
1995 to 2004Primary Leaving Examination(PLE)
Takuba Primary School Kawempe
PERSONAL SKILLS
Mother tongue(s)Luganda
Other language(s)UNDERSTANDING SPEAKING WRITING
Listening Reading Spoken interaction Spoken production
EnglishProficientProficientProficientProficientProficient
Communication skillsGood communication & Interpersonal skills gained through my experience as human resource consultant and trainer at East high school, Smart chemicals, and Archies confectionaries among others.
Organisational / managerial skillsLeadership (previously president human resource students association IUIU Kampala Campus, responsible for planning for, managing and controlling all human resource management students at the university.
Job-related skillsCustomer care, Good command of quality control processes, Training skills, people management (currently responsible for Client Satisfaction and retention at UTL as per the work done). Mentoring, analytical and presentation skills.
Computer skillsGood command of Microsoft Office tools, Internet technologies, Research and Web Browsing.
TRAININGS UNDERTAKEN
CPD (carrier planning and development internal workshop)HR practices and management of employees at century bottling company (human resource tour)Contemporary issues in human resource (internal work shop)
ADDITIONAL INFORMATION
Hobbies/Interests
Meeting new people, Inspiring & Training, Research, sports
REFEREES
Mr Moses Lusiba
Call centre supervisorUganda Telecom LimitedMob: +256712322025Email: [email protected]
Mr Kiblah Juma Human resource managerExquisite solution UgandaMob: +256 713223223Email: [email protected]
Mrs Julian Murava
Customer retention team leaderUganda Telecom LimitedMob: +256711467587Email: [email protected]