yamaha group
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ACKNOWLEDGEMENT
During the comprehensive training period at INDIA YAMAHA MOTOR PVT. LTD., I have had
the opportunity to work in many departments and also interact with many people in the
organization. Due to the appropriate and timely guidance of these people, I have been able to
complete my training/project and also accomplish the goals set forward by my educational
institution MRCE, Faridabad. It gives me great satisfaction to acknowledge these people for their
contribution to my achievements in the organization during my project.
I would like to thank Mr. PRADEEP SINGH (G.M.) PERSONAL for endowing me with an
opportunity to work in such a prestigious company. I wish to thank Mr. Sudhir Shukla (Vice
President - H.R.D.) for being a candid link between Yamaha Motor India Pvt. Ltd.
I profusely thank Mr. Gopal Parsad for permitting me to undergo training at YMIPL. I would like
to thank Mr. S.K. Rana, Mr. Sanjay, Mr. Bijender, Mr. Jagdish and Mr. Ranjan for training and
educating me on different aspects and areas relating to PM & IR and also guiding me during the
course of this project. My special thanks to the employees who co-operated with me during the
survey.
I also thank the almighty, my family and every one who have influenced my
thoughts, ideas and attitude.
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PREFACE
It is well evident that work experience is an indispensable part of every professionalcourse. In the same manner practical training in any organization is must for each and
every individual who is undergoing management course with the practical exposure one
cant consider himself as a qualified manager.
Hence to fulfill this requirement, my training was completed in INDIA YAMAHA
MOTOR PVT. LTD.
Entering the organization is like stepping into altogether a new world. At first,
everything seems strange & unheard but as the time passes, one understand the concept
and working of the organization & thereby develop professional relationship.
I sincerely believe that there is no better place than the organization itself to learn
this practical side of the management.
DIPTI TAYAL
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Our corporate mission is same as the mission of Yamaha Motor Company, Japan.
We Create KANDO Touching Peoples Hearts.
KANDO is Japanese word for expressing feelings of excitement and deep satisfaction.
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INTRODUCTION
The Two-Wheeler Market Globally
Globally, the Two-wheeler Industry is concentrated in the developing world, especially China and
India, Which together account for over half the total worldwide sales of Two-wheelers.
The Japanese Manufacturers, Honda, Yamaha, Suzuki and Kawasaki, dominate the Two-Wheeler
Industry globally currently, all major two wheeler market, except India are dominated either by
Japanese firms or their joint ventures. However, in the leading markets, such as China and India
and South-Asia, a host of local players exists.
Globally, four-Stroke engines are fast replacing the Two-Stroke variants with stricter emission
norms being imposed and vehicles powered by two-stroke being banned, four-stroke powered two-
wheeler have found increasing favour.
Powered Two-Wheeler Popular in Asian Countries such as China and India where Motorcycle
dominate the PTW market. Outside India, presence of Scooters is limited. Scooters are far more
popular in Europe than in the US. Europe has very High fuel prices, congested city streets with
limited parking space, and a long history of accepting scooters as a respectable mode of
transportation, all leading to a considerable interest in scooters.
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Two-wheeler Industries: The INDIAN scenario
The Indian two-wheeler industry can be divided into three broad categories: scooters,
motorcycles and mopeds. Each of these categories can be further segmented on the basis of
several variables, like price, engine power, type of ignition and engine capacity.
The two-wheeler industry has come a long way since its inception in the early 1950s when
scooters were first produced in the country. Today, India is the second largest producer and
consumer of two-wheeler in the world; the Indian two-wheeler industry has grown rapidly over
the past 15 years. The demand for two-wheelers increased at a CAGR of around 11% from
0.44million vehicles in FY 1981 to over 4.23 million in FY2002.
SALES IN VARIOUS COUNTRIES IN 2005
0
2000
40006000
8000
10000
CHINA
INDIA
INDO
NESIA
US
THAILAND
JAPAN
BRAZIL
TIAW
ANITALY
FRAN
CE
GERM
ANY
COUNTRIES
TWOW
HEELERS
SOLD('000NOS.
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The Indian two-wheeler industry has undergone a significant change over the past 10 years
with the practical changing from mopeds to scooters and more recently, from scooters to
motorcycles. Scooters, which were considered the family vehicle for middle class Indians, are
increasingly losing their position as a cheap mode of personal transportation. With the
reduction in the price differential between scooters and motorcycles, there has been a
perceptible shift towards motorcycle motorcycles because of their better styling, higher fuel
efficiency, and higher load carrying capacity. Further, the decline in excise duty on scooters
and motorcycles has reduced their price differential in comparison with mopeds. The change in
customer preferences, better fuel efficiency and increased affordability of motorcycles has
titled the demand in favour of motorcycles. The share of scooters sales in two-wheeler sales
has been reducing steadily since FY1990 when scooters accounted for more than half of all
two-wheelers sold in the country.
Till FY1998, scooters formed the largest segment accounting for 41% of total industry sales,
while motorcycles and mopeds accounted for 37% and 21% of all two-wheelers sales
respectively. However, during FY1999, for the first time, the sales of motorcycle outperformed
scooter sales.
The shares of scooters, motorcycles and mopeds inFY2000 were 33%, 48%, and 19%,
respectively. Although, the shares of scooters and mopeds declined in FY2001 and FY2002,
the shares of motorcycles increased to 58% and 69% respectively in these years.
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Rise of a product: The Motorcycles
Motorcycles are the most expensive of all two-wheelers. They are more powerful than scooters
and mopeds, have the highest load carrying capacity are fuel efficiency, have better road grip,
and are also the most expensive. Besides, motorcycles are viewed as Trendy in the urban
areas as compared with scooters and mopeds.
Motorcycle production in India began in 1952, when Enfield India Limited commenced
manufacturer at its plant in tamilnadu. It was the only motorcycle producer in the country till
the early 1960s when ideal Jawa Private Limited and Escorts Limited entered the market. By
1970-71, production of motorcycles had reached 39,000 units per annum. However, the decade
of the 1980s saw a sharp decline in motorcycle sales because of the following factors:
The price of a motorcycle was 30-50% higher than of a scooter and double than of a moped.
The running costs of motorcycles were high because of low fuel efficiency and high
maintenance costs motorcycles were perceived to be more suited to rural areas whereas bulk of
the growth in two-wheelers was taking place in the urban areas limited efforts were made to
increase production of motorcycles or introduce new models.
The fortunes of the motorcycle industry changed after the announcement of the liberal
licensing policy in 1982 whereby foreign collaboration was allowed. In 1982, the government
allowed foreign players to enter the industry through Joint Ventures. Within four years, the
TVS Group tied up with Suzuki,
The Hero group with Honda, the Escorts Group with Yamaha, and Bajaj Auto Limited with
Kawasaki. TVS Suzuki introduced Ind-Suzuki in 1984, Hero Honda Motors Limited launched
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CD100 in 1985 and both Escorts and Bajaj Auto launched their models in 1986-87. These
models catered for the upwardly Mobile, middle to upper income group consumers who
preferred a stylish, powerful vehicle that could be used as an urban personal transportation
vehicle. The principal brands that completed in the 1980s were the HHML CD100, the Ind-
Suzuki AX100. While the CD100 was Escorts-Yamaha RX100. While the CD100 was
positioned primarily on the efficiency plank, giving riders an unappreciated mileage of 80 km
per liter, the RX100 became popular with young buyers on account of its high power. The
Ax100 took the middle path, balancing power with reasonable fuel efficiency. To reinforce its
image of being a maker of powerful motorcycles, Escorts launched the 350 cc Twin-Carb,
Twin-cylinder Yamaha RD350, vehicle that soon gained cult status. It offered 36 bhp, but was
plagued by problems very few mechanics could tune the engine and average fuel consumption
was as low as 15 kmpl. Subsequently, the product had to be discontinued. The launch of the
100cc motorcycles was path breaking, as till then the existing big models like the Yezdi,
Rajdoot and bullet could not compete with scooters.
The demand for motorcycles doubled between FY1987 and FY1990, and with in a short span
of time, the motorcycles market had undergone a complete transformation. However, costs
began increasing rapidly towards the end of the 1980s because of the high import content and
appreciation of the Yen Vis--vis the Indian rupee.
In FY1993, the industry-wide recession, besides the higher motorcycle prices, caused a decline
in demand. However, in 1994,The motorcycle demand increased and was followed by a strong
growth in FY1995. The growth rate declined between FY1996 and FY1998. Subsequently,
motorcycle sales picked up considerably during FY1999 till and FY2000 with the industry
positing growth rates of 25% and 29% in FY1999 and FY2000, respectively. Significantly, this
segment has been relatively unaffected by the slowdown in the two-wheeler segment since
FY1997. In FY2001, when the two-wheeler industry posted marginally negative growth rates,
motorcycles bucked the trend and reported a 20% growth. The reduction in the price
differential between
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SALES OF SCOOTERS, MOTORCYCLES ANDMOPEDS
F
6
. q
. U
. 9
TOTAL TWO WHEELERS
IN(000
UN
ITS)
Motorcycles and scooters, the higher load carrying capacity of motorcycles, their better
fuel efficiency, and their rugged looks, besides the availability of cheaper finance, were the
primary drivers of such growth. The trend of higher sales growth in motorcycles continued
in FY2002 with the segment reporting a robust growth of 37% in sales, besides the factors
mentioned, the decline in the process of motorcycles following excise duty rationalization
and the implementation of stricter norms in certain cities played a significant role in driving
such growth. In FY2003, motorcycle sales in India increased at the rate of 28% Vis--vis
FY2002.
A significant development in the motorcycle industry during the late 1990s was the shift
from two-stroke to four-stroke technology. The attraction of the four stroke technology was
earlier limited to low fuel efficiency, while two-stroke held its own by offering better
performance4 and easier maintenance. But following the enforcement of India 2000
emission norms beginning April 2000, the less polluting four-stroke has become the
preferred technology. The two-stroke technology can also meet the existing environment
norms, but only when supplemented by catalic converters-an option that is both costly and
shortsighted. The high temperature of the exhaust, combustion irregularities, the problems
of lubricating oil contamination with metallic additives, and finally, fuel adulteration can
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poison the catalyst and render it completely ineffective. Further, the use of catalytic
converters affects the initial pick-up of two-wheeler engines, which is one of the their main
attractions. Given, these shortcomings, most motorcycles manufacturer has offered four-
stroke vehicles. While the four-stroke motorcycle segment is the fastest growing, it is also
highly competitive. Competition has intensified in this segment since, CY2001 when
players introduced new products at a relatively fast pace. Also, new entrants have entered
the market by introducing their products at lower price points, while the existing players
have announced price cuts. This has led to price competition in the domestic market. At the
lower end of this segment, Bajaj Auto has its boxer range of motorcycles and Byk, HHML
has dawn as well as CD Dawn and KEL boss. Above this, segment there are strong brands
such as victor, Passion and splendor , freedom, Adreno and Energy and Crux-r. Through its
CBZ model, HHML has tapped the premium segment of the market in 1999.
Since then, however, quite a few models such as pulsar 180 by Bajaj Auto and fiero by
TVS have been launched in this segment. Royal Enfield is the market leader in this lifestyle
segment. This segment has also attracted new models launches such as eliminator by Bajaj
Auto and Karizma by HHML.
Region Wise Distribution Of Sales
Although sales of motorcycles have increased at a faster price Vis--vis other two-wheelers,there has been a divergence in the growth rates across regions. While the sales volume in
western India, the largest market for motorcycles in the country increased by 22% in CY2001,
Northern India reported a robust growth of 54% in sales volume, thus overtaking the southern
region the second largest market for motorcycles in CY2000) to occupy the second slot. The
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share of the eastern region also increased in CY 2001 on the strength of a 36% growth in
motorcycles sales volume.
Regional Distribution Of Motorcycles Sales In India
Region 1988-97 1999-2005 2005-07
North
East
West
South
22.4 25.6 24.4 28.6
12.8 11.9 12.1 12.9
36 32.2 33.9 31.9
28.9 30.3 31.5 26.6
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Yamaha's Motorcycle operations in India
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Mission of Yamaha Motor India Private Limited
We are committed to:
Be the Exclusive & Trusted Brand renowned for marketing and manufacturing of
YAMAHA products, focusing on serving our customer where we can build long term
relationships by raising their lifestyle through performance excellence, proactive design &
innovative technology. Our innovative solutions will always exceed the changing needs of
our customers and provide value added vehicles.
Build the Winning Team with capabilities for success, thriving in a climate
for action and delivering results. Our employees are the most valuable assets and we intend
to develop them to achieve international level of professionalism with progressive career
development. As a good corporate citizen, we will conduct our business ethically and
socially in a responsible manner with concerns for the environment.
Grow through continuously innovating our business processes for creating
value and knowledge across our customers thereby earning the loyalty of our partners &
increasing our stakeholder value.
Our corporate mission is same as the mission of Yamaha Motor Company,
Japan.
We create kando Touching peoples hearts.
Kando is a Japanese word for expressing Feelings of Excitement and Deep Satisfaction.
The Yamaha Motor Company that creates Kando.
Corporate Information
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Ever since its founding as a motorcycle manufacturer on July 1, 1955, Yamaha Motor
Company has worked to build its products which stands among the very best in the world
through its constant pursuit of quality; and at the same time, through these products it has
sought to contribute to the quality of life of people all over the world. Following are the
success of our motorcycle, Yamaha being manufacturing Powerboats and outboards
Motors in 1960, since then, Engine and FRP Technology was used as a base to actively
diversify and globalize the area of business. Today, our field of influence extends from the
land to the sea and even into skies as our business divisions have grown motorcycle
operations to include Automotive Operations, Power Product Operations, and Intelligent
machinery Operations and PAS Operations.Yamaha made its initial foray into India in
1985. Subsequently, it entered into a 50:50 joint venture with the Escorts Group in 1996.
However, in August 2001, Yamaha acquired its remaining stake as well, bringing the
Indian operations under its complete control as a 100% subsidiary of Yamaha Motor Co.,
Ltd, Japan.
India Yamaha Motor operates from its state-of-the-art-
manufacturing units at Faridabad in Haryana and Surajpur in Uttar Pradesh and produces
motorcycles both for domestic and export markets. With a strong workforce of 2000
employees, India Yamaha Motor is highly customer-driven and has a countrywide network
of over 400 dealers.
The company pioneered the volume bike segment with the launch of
its 100 cc 2-stroke motorcycle RX 100. Since then, it has introduced an entire range of 2-
stroke and 4-stroke bikes in India. Presently, its product portfolio includes Crux (100cc),
Alba (106cc) and Gladiator (125cc).
Vision
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We will establish YAMAHA as the "exclusive & trusted brand" of customers by "creating
Kando" (touching their hearts) - the first time and every time with world class products &
services delivered by people having "passion for customers".
Core Competencies
Customer
We put customers first in everything we do. We take decisions keeping the customer in
mind.
Challenging Spirit
We strive for excellence in everything we do and in the quality of goods & services we
provide. We work hard to achieve what we commit & achieve results faster than our
competitors and we never give up.
Team-work
We work cohesively with our colleagues as a multi-cultural team built on trust, respect,
understanding & mutual co-operation. Everyone's contribution is equally important for our
success.
Frank & Fair Organization
We are honest, sincere, open minded, fair & transparent in our dealings. We actively listen
to others and participate in healthy & frank discussions to achieve the organization's goals.
Market Segmentation For The Motorbikes
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The motorcycle industry can be divided into four segments on the basis of price:
Economy (less than Rs.40000)- labeled as basic segment bikes
Midrange (Rs. 40000-50000) labeled as standard segment bikes;
Premium (Rs. 50000-60000) labeled as deluxe segment bikes and
Lifestyle (Above Rs. 60000) - labeled as pleasure segment bikes
The lifestyle segment caters for that class of consumers for whom power and aesthetics in a
motorcycle models are most desirable attributes. The focus is more on looks and the style
statement the bikes make.
Motorcycle manufacturer try to occupy particular combinations of engine capacity and
price where they perceive a gap. Today, there is a product at almost every additional 15cc
and every additional Rs.1500.
The motorcycle market in India can be segmented on the basis of price and power. HHML is
the market leader in the motorcycles segment. Its main competitors are Bajaj Auto, TVS and
Yamaha. However, the high growth rates of this segment have attracted other players too, such
as HHML and KEL. Since, Honda has
Always been one of the global pioneers in developing fuel-efficient engine technology, the
unique selling propositions of all HHML motorcycles are fuel efficiency and ease of
maintenance. Figure presents the positioning matrix of the Indian motorcycle market and
plots the various models in the appropriate sets. Motorcycles market are positioned as
performance oriented, economy oriented, and more recently, as products offering a mix of
performance and economy
YAMAHA MOTOR COMPANY JAPAN
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Ever since its founding as a motorcycle manufacturer on 1st July, 1955, Yamaha Motor
Company has worked to build its products which stand among the very best in the world
through its constant pursuit of quality; and at the same time, through these products, it has
sought to contribute to the quality of life of people all over the world. Following on the
success of our Motorcycles, Yamaha being manufacturing Powerboats and out boards
motors in 1960. Since then, engine and FRP technology were used as a base to actively
diversify and globalize the area of business. Today our fields of influence extend from the
land to the sea and even into the skies as our business divisions have grown Motorcycles
operations to include Marine operations, Power Product operations, Automotive operations,
Intelligent Machinery operations, Aeronautic operations and PAS operations.
Founded : July1, 1955
Capital : 23.2 billion yen (as of March 31, 2001)
Employees : 10,443 (as of March 31, 2001)
Head office : 2500 Shingai, Iwata, and Shizoka, Japan
Chairman of the Board of Directors : Mr. T Hasegawa
President and Representative Director : Mr. T Hasegawa
Vice President and Representative Director : Mr. R Yamashita
Pursuing the Ultimate in Personal Vehicles
Ever since the founding YMC has been a company that continues to develop its
expertise in the fields of small engines and FRP (fiber glass reinforced plastics)
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Sales by product (%) F/Y ended
March,2002 (Consolidated)
50%
20%
18%
12% Motorcycles
Marine products
Power products
Others
manufacturing, as well as electronic control technologies. Yamaha pursue the ideals of
building products of High Quality and High Performance.
Environment Friendly and People Friendly
In product building and promotional efforts YAMAHA takes as one of the fundamental ideals
the concept that products which are people-friendly should also be environment-friendly, and
products that are environment-friendly should also be people-friendly. This concept is born of
our awareness that It is the Earth and irreplaceable natural environment that makes human life
possible. YMC supply the power that moves people and helps them live to their fullest as
human beings. Yamaha vehicles have the practical advantage of using the minimum of energy
for human transport that means less negative impact on the environment.
Technological Innovation
At the heart of the efforts of environmental preservation is the environmental management
systems designed and implemented under the ISO 14001 International Standards. Under the
slogan Absolute Quality Control Yamaha was the early adapter of comprehensive quality
control systems and quick to put in place a TPM (Total Productive Management) program.
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Energetic Pursuit of Sports
Yamaha Motor offers full lineups of products designed with know how and technologies
born of rich experience in the race arena and built with framed quality to answer all the
desires of people to seek the ultimate joys of motor sports and pleasure riding.
Producing Means to an Active Life
At Yamaha business and leisure are treated as insuperable parts of life that is reason of
striving to help bring people around the world a more active life.
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INTRODUCTION
YAMAHA MOTOR INDIA PVT. LTD. is a 100% subsidiary of Yamaha Motor Co. Ltd. (YMC)
Japan, which entered in to an agreement with Escorts LTD (Managing Director Mr. Rajan
Nanda) in June 2001 to have a complete share of the company. Incorporated in August 2001,
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YMI manufactures and markets a range of motorcycles that meet international Yamaha
technology standards.
This plant at Faridabad have been started in the year 1962 by two brothers Rudi Nanda and
Hari Nanda, when they secured a license under technical collaboration with CEKOP, Poland,
in 1960 to manufacture farm equipment, also started manufacturing motorcycles and
scooters. It was then known as the MOTORCYCLE & SCOOTER DIVISION (MSD) and
was a part of the ESCORTS group.
MSD entered in to a technical assistance agreement with Yamaha Motor Co. Japan in the year
1979 to manufacture 350 cc bikes in India. This bike was launched in the year 1983. In 1985, a
new plant was started in Surajpur, about 30kms from New Delhi, where YAMAHA 100cc bikes
are manufactured.
The two companies (Yamaha Motor Co. Japan & Escorts Ltd.) entered in to a 50:50 joint venture
in November 1995 and thus was formed Escorts Yamaha Motor India Ltd. Later in June 2000,
Yamaha Japan took 76% share while Escorts was left with only 24%. The company was then
known as Yamaha Motor Escorts Ltd. and Yamaha Motor Co. Japan assumed the managerial
control of the company. YMI is headed by Mr. Masahiko Shibuya, Director, Corporate Planning,
and Strategy
Group.
Yamaha Motor India Pvt. Ltd. (YMI) has got a market share of 11%. Its competitors in the
Indian market are Hero Honda, TVS Suzuki, Bajaj Auto, Kinetic Honda, LML and Enfield. YMI
also exports its products to over 50 countries in Asia, Africa central and South America.
YAMAHA MOTOR COMPANY, JAPAN
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Yamaha Motor Company was founded on July 1, 1955. Having started as a motorcycle
manufacturer, YMC have successfully diversified into several utility and leisure product lines.
The expansive Yamaha product lines today includes personal - motorcycles, scooters, all
terrain vehicles, snowmobiles, golf cars, personal watercrafts and Electro-hybrid bicycles - as
well as power boats, outboards, pool operation engines, marine and water engines, power
products, automobile engines, industrial robots and unmanned helicopters.
Yamaha Motor Company is today a Multinational company creating high quality products in
60 factories across 45 countries, two of which are in India.
And in the heart of all Yamahas endeavors, is the customer.
Landmarks
1 1960 Secured license under technical collaboration with CEKOP, Poland.
1 1961 Obtained 23 acres of land for separate factory.
1 1962 Assembly and partial manufacturing started in Plant 1.
Introduction of Motorcycles with technical collaboration with M/s CEKOP of
Poland.
1 1964 Machinery was installed in the new building
1 1965 Manufacturing activities shifted from Plant 1 to the present building of YMIFaridabad.
1 1970 Introduction of scooters.
GTS a small Motorcycle was introduced.
11 1979 Entered in a technical collaboration with Yamaha Motors Company of Japan
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for manufacturing of 350cc Motorcycles.
1 1982 R&D section shifted to 19/2 Mathura Road, Faridabad.
1 1983 Latter of intent obtained for manufacture of 100cc Motorcycles.
Launched 350cc Motorcycles in the market all over India.Setting up of CNC CELL in the organization.
1 1984 On identified scale, manufacturing facilities of various components wereimproved upon by introduction of 4th generation machinery equipments.
To cater to the urban population demand for a few efficient and sleek looking Motorcycles,
175cc Super-D Model was introduced.
Surajpur plant was established in NOIDA.
1 1985 Started manufacture of RX-100 cc Motorcycle with technical collaboration
with Yamaha Motors Company of Japan, at Surajpur plant situated at 30 km from Delhi in UP
state.
1 1986
Installed UYEMURA, automatic electroplating plant.
Implemented Incentive Scheme to improve uponproductivity. Concentrated on product improvement and manufacturing facility
1
1 Introduction of Indicators the existing 175cc Rajdoot Motorcycles.
1 1990 Upgradation of the 175cc Motorcycle by introducing newer technology and
styling such as bringing in of Excel-T with Telescopic front forks/modern
style.1 1
1 1993 Electronic Ignition system of Rajdoot launched.
1 1995 Started manufacturing 50cc Moped on 31st March 1995.
1 1996 ISO 9001 was conducted. Joint venture with Yamaha Motors Limited Japan.
1 1999 Launched of Yamaha RXZ and 175cc Escorts ACE.
1 2001 YBX 4 stroke Bi- wheeler was launched.
2 2004 The share of Yamaha Motor has increased to Yamaha 74% and Escorts 26%.
YD125 4- stroke Bi wheeler was launched.
2 2006 YMEL became a total subsidiary of YMC and its name changed from YMEL t o YMI.
Launch of Enticer 125 cc & Libero 106 cc (4 stroke) Motorcycle
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2 2007
General Information: YMI Faridabad
Total Area : 116640 sq. mtrs.
Total Covered Area : 41350 sq. mtrs.
Date of Starting : January 1, 1963
Production achieved in 1997-1998 : Motorcycle : 75,582: Moped : 2,357
Production achieved in 1998-1999 : Motorcycle : 87,802
: Moped : 10,359: Yamaha : 1,10,684
Production achieved in 1999-2000 : Rajdoot : 91,013: RX Tiger : 1550
: YD 125 : 1070
: YBX :1,58,806
Production achieved in 2000-2001 : Rajdoot : 67,260
: RXZ : 358: RX : 135
5 gears : 20,890
4 gear : 25
Production achieved in 2002 : RD : 66,622
(January to December) : ACE : 1,100: RX : 26,290
: RXZ : 900
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Commercial Information
Total investments (2000-2001) :Rs. 458.02 crores
Regular Suppliers : 450
Projected Purchase (2001-2002) : Rs. 422.12 crores
Sales Outlet : 450
YMI turnover (2000-2001) : Rs. 656.15 crores
Number of vehicles sold (2000-2001) Faridabad : 85919 Surajpur : 85196YMIL turnover forecast (2004-2006) : Rs. 1200 crores
Projected growth (2004-2006) : 15%
Indigenous Contents
Faridabad : 100% Surajpur : 80%
Yamaha recently in News for:
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Yamaha and Mitsui enter into a joint venture in India:
Yamaha Motor Co., Ltd. (Headquarters: Shingai, Iwata, Shizuoka Pref.; President: Takashi
Kajikawa) (hereafter YMC) and Mitsui & Co., Ltd. (Headquarters: Otemachi, Chiyoda-ku,
Tokyo; President: Shoei Utsuda) (hereafter Mitsui) today announced the agreement that
Mitsui will become a joint investor in the new motorcycle manufacturing company India
Yamaha Motor Private Limited (IYM) established by YMC in October 17, 2007.
Mitsui's investment will take the form of an allocation of new stock shares to a third
party issued by IYM for the equivalent of 30% of the company's capitalization. In this way,
IYM will increase its total capital to a planned 5.6 billion rupee (approx. 16 billion yen)
and utilize the same factory and office facilities used by its predecessor, Yamaha Motor
India Private Limited (YMI), to take over YMI's manufacturing and business operations
beginning from April, 2008. Based on this, YMI will promptly begin the closing of its
books and corporate liquidation. It will be business as usual for the employees and business
partners of YMI.
Through the "Yamaha-Mitsui Strategy Committee" that was established following
Mitsui's acquisition of 3% of YMC stock (announced May 2007), YMC and Mitsui have
reviewed the possibilities for Mitsui's participation in various areas of YMC's business
activities with the aim of strengthening its overseas business and cooperative ventures in
other areas of business. The decision announced today is a result of these reviews and
repeated discussions with a focus on a "comprehensive joint business venture in India."
YMC started manufacturing of motorcycles in India by establishing a joint venture
company with local partner Escorts in 1996. In 2001, YMI became a 100% owned
subsidiary of YMC. Then in 2005, a separate sales company, Yamaha Motor India Sales
Private Limited, was established, after which the Yamaha motorcycle business in India was
conducted by two companies specializing in manufacturing and marketing respectively.
With the stable growth of the Indian economy as a whole, the Indian motorcycle market
has grown to 7.3 million units in 2007, making it the world's second largest market in terms
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of demand. The aims for the future are for YMC to aggressively introduce new high value-
added models and promote a sales network strategy that includes expanding the
establishments of directly-run showroom/dealerships and for Mitsui to use its strengths in
logistics and dealer network development to achieve a synergistic effect that will stimulate
a growth in sales of Yamaha motorcycles from 120,000 units (domestic only exclusive of
exports: 60,000 units) annually in 2007 to 650,000 units (domestic only exclusive of
exports: 90,000 units) annually in 2010 while improving the brand's presence in the fiercely
competitive Indian market.
HIERARCHIAL STRUCTURE
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Managing Director & CEOExecutive Committee
Senior Vice President TOP MANAGEMENT
Vice PresidentAssociate Vice President
Chief General ManagerGeneral Manager
Deputy General Manager
Chief Manager (M6-M8) MIDDLEMANAGEMENT
Manager (M3-M5)
Assistant Manager (M2)
Senior Superintendent (JM IV)
JUNIOR MANAGEMENTSenior Officer (JM III)
Officer (JM II)Assistant Officer (JM I)
Highly Skilled (E 07-E 12) OPERATIVE &
OPERATIVE STAFF
(Unionised Cadre)
Skilled (E 04-E 06)
Semi Skilled (E 02-E 03)Unskilled (E 01)
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Factory Hours
The factory operates in three shifts as per the following details: -
First Shift - 8:00 a.m. to 4:30 p.m.
Second Shift - 4:30 p.m. to 1:00 a.m.
Third Shift - 1:00 a.m. to 8:00 p.m.
Employment details
(As on 31stJanuary 2003)
Faridabad Surajpur
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Average age of employee 40-45 years 35-40 years
Managerial (AM and above) 264 173
Junior staff 155 158
Staff 316 122
Workmen 987 770
Trainees/Apprentices 75 456
YMC PRODUCTS
On road sports bike
LAND
Snow mobiles
Super sports bike
Motor crossers
Racing dinghies
Scooters
Golf cars
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Electro-hybrid bicycles
Land cars
Business use scooters
Snow mobiles
Large sized Outboard motors
MARINE
American style cruiser
Sale boats
Sports fishing boats
Trail bikes
Personal water craft
Sports boats
Jet boats
Outboard motors
Four stroke outboard motors
FRP fishing boats
Two stroke Outboards
Water pumps
Amusing pools
OTHERS
OES Truss Artificial Reefs
Industrial use unmanned helicopters
ATVs
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Commercial use generators
Automatic feeders
Surface mounters
Wheel chair mounter
Built-in type water purifiers
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Existing Practices of HR Manual In
YAMAHA MOTORS Pvt. Ltd.
The HR Manual of YAMAHA Includes:
1. Recruitment process: Received job specification from production manager,
uploading the same Naukri.com, also other sources like advertisement Local
Newspaper/National Newspaper, Websites, Campus placement agencies.
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2. Selection Process: Employees selection is a two-tier process like written test and
personal discussion/interview this process is same in all the units.
3 Security Deposit: As a part of two years job commitment, employee joining as trainee is
required to go either of the following
(a) Deposit the original certificates, which shall be required only on completion of two years
from the date of joining.
(b) 10% salary deduction during the training period, which shall be refunded only after
completion of two years of employees, procedure is same followed in all the units. This
practice is same followed in all the units.
4. Offer of Employment: Selected candidates are issued letter of offer to join
employment as per term and condition of employment. This practice is same in all the units.
5. Induction: New employees are sent on induction in consultation with the department
in-charge to acquaint them to the people, working environment and workflow of the company
and to facilitate their adaptations to the new environment. Induction procedure is same in all
the units.
6. Medical Examination: All new employees have to undergo Medical examination
from the prescribed Hospital (Prayag Hospital & Research Center Pvt. Ltd.). This test is not
conducted at Chennai unit.
7. Identity Card:
a) Dummy card is issue to the employee at the time of joining.
b) Attendance cum identity card is issue within one month of
joining employment.
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c) In case of loss or damage, fine of Rs. 100/- is to be borne by the employe for
issue of duplicate identity cum attendance card.
This Procedure is also same in all the units.
8. Updations of HRIS:
New Employees: HRIS updation for all new employees shall be made on
every Saturday. NSEZ, F-5 units using software to maintain the data and Chennai unit, all the
work done through manually.
9. Working Hours: There are a number of shifts working in different units. NSEZ 4
shifts f-5 3 shifts, Chennai 5 shifts. Shift rotation after every 15 days only for males.
10. Overtime: Overtime for Fixed Term employees and workmen & Tr. Workmen
beyond 1 hour, for supervisors & tr. Supervisors OT beyond 2 hours, for managers no
overtime.
Procedure:
Only those employees shall be eligible to claim OT, whose names are included in the good
work reward docket by the concerned department/section head, subject to actual working.
b) Employees shall be required to punch their attendance card and also record their name in
the good work reward register maintains at the gate, on leaving the premise. This practice is
same in all the units.
11. Lunch hours: Lunch timing for Workmen & Tr. Workmen
12:30 1:00 am
Supervisor & Tr. Supervisor 1:00 1:45 pm
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Managers 2:30
12. Late Coming: Reporting late beyond 5 minutes entail to deduction from salary as per
8.21am-8.45am (half an hour deduction)
8.46am-9.15am(one hour deduction from salary)
9.16am-9.45(one &half an hour deduction from salary)
9.46am-10.15am(two hour deduction from salary)
beyond 10.15 am (half day deduction from salary)
Frequency of late thrice in a month, relaxation only 5 minutes. This procedure is being
followed in all the units.
13. Record for attendance: Computerized attendance recorded through non-transferable
attendance cum identity cards. This is same in all units.
14. Leaves: Leaves are categorized as under:
Privilege leave (PL)
Sick leave (SL)
Casual leave (CL)
Leave procedure for availing leave:
Fill-up leave form
Get the leave status recorded on the leave form time office
Get leave recommended by immediate superior
Forward it for final approval of the sanctioning authority
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15. Short leave: Provide short leave to workmen & Tr. Workmen twice
in a month
Duration- 30 minutes to 2 hours
Frequency- Twice in a month
Salary adjustment- Deduction from wages
Workmen (Charge hand Cadre), Administrative & sub staff
Duration- 30 minutes to 2 hours
Frequency- Twice a Month
Salary adjustment- Against SL/CL/PL with leave year ending on 31st Dec. of each
year.
Officer, Supervisor and Supervisory Trainees
Duration 30 minutes to 2 hours
Frequency- Twice a month
Deduction Nil
16. Canteen Facility: Canteen facility provides at NSEZ and F-5, but at Chennai unit this
facility is not available. Tea/Coffee vending machines are available in all the units. Tea/Coffee
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provides to managers complementary twice a day. Snacks provided only to those employees
who are on overtime beyond 7 pm.
17. Lunch/Dinner: Lunch is prepared only for managers, Rs.250/- deduction from the
salary per month. This process is same at NSEZ, F-5.
18. Transportation: Four buses are being used for transportation for NSEZ; there is no
transportation facility available in the F-5 unit.
19. Recreation: Instrumental music existing in all the units.
20. Employee State Insurance (ESI):The employee state insurance is a social
security scheme extended by the govt. of India. The organization is under obligation to extendthis scheme to employees, whose monthly salary upto Rs. 7000/- salaries for the purpose of
ESI will include- Basic, HRA, DA, and Medical Allowances. Under this scheme employee
contributes 4.75%of the towards ESI scheme.
The Benefits available under ESI are as follow:
1. Sickness benefits
2. Medical benefits
3. Dependent benefits
4. Maternity benefits
5. Funeral expenses.
21. Provident funds: Contribution to the provident funds is as per the PF act. Employee
& Employers contribution will be 20 % basic salary subject to a maximum of Rs. 600/- & willbe effected from the date of joining.
Provident Fund Withdrawal: When an employee leaves the origination & would like to
withdraw the PF. He/she is required to fill up the form no. 19/10B after 60 days &get it
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verified from the company. The form has to be submitted in the regional PF office. Procedure
of this is same in all the units.
22. Bonus: Only for those employees whose basic salary is up to Rs. 3500 is eligible for
bonus at the rate of 20% (contribution by employers only). It is disbursed at the time of Diwali.
This practice is being same in all the units.
23. Gratuity: Gratuity is a reward for long & meritious services. Gratuity act envisage
providing a retirement benefits to the employees who have rendered long and
unblemished services to organization and thus contributed to the prosperity of the organization.
All employees applicable who have worked for more than 5 years.
Gratuity payable: @ 15 days for every completed year of services or part there of in excess of
6 months.
24. Salary Advance: After the payment of the previous months salary advance can be given
almost equaling no. of days worked by the employees. This process is also same in all the unit
25. Loan: Employee welfare funds, facility provides only those employee who are the
member of TPEWF for a minimum of 6 months (minimum period of employment/cadre) at
least probationers. Procedure of form filled by the employee is processed at Faridabad.
Recovery of loan through deduction from salary in EMI.
Employee Benevolent Scheme: This scheme, which is used to give some monetary benefits
to the family of employee who died during the service period. Some amount is collected from
confirmed employee.
26. Stationary: Store comes under accounts & all the stationary issued by accounts by
filling proper requisition from & duly signed by concerned person/production manager. This
practice is same in all the units.
27. Security Rule: Security personnel shall maintain entry/exit register, slip for all
visitors, and employees to the company at the security gate.
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Gate pass: Gate pass is issued for all the visitors. This practice is same in all the units.
28. Mediclaim Policy: In any organization is to create an umbrella for employee
medical treatment for self and other family members. To provide comprehensive medical
insurance claim coverage for our employees, which are the following salient features:
a) Family kitty
b) Cash less hospitalization
c) Network hospitals
d) Admission in other hospitals than those listed in the Network Hospitals.
Mediclaim policy is same in all the units.
29. Review of Trainees: Review and approved the corporate office once in a year.
30. Regularization of FTs: Usually 1 year (either confirmed or terminated)
communication and maintenance are on FT only for all YAMAHA Digital.
31. Annual Appraisal Cycle: Once a year april-oct. cycle for confirmed employees, rest
are according to their date of joining, appraisal form is filled by HR. This practice is same in
all the units.
32. Training need identifications: The organization has formulated a well structured
training scheme to provide skills to employees joining employment .the training peered for
each position varies and determine on the basis of the experience required to perform a job
effectively and efficiently.
Trainees are provided on the job training as defined in HR competency Matrix.
Training need identification of JMS, Workmen & trainees is done on four monthly basis
through
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i) Annual Appraisal of confirmed employees.
ii) QA reports obtained from QA department
iii) Issue of training needs identification from to department in charge
Based on the training needs identified a four monthly training calendar is formulated.
Evaluate the internal & external training through feedback form, test & quality reports.
This practice is same followed in all the units.
33. Grievance Redressal System:
Operational: Employee shall be at liberty up his grievance pertaining to operational matterwith his immediate superiors who shall to the best of his ability, discuss the problem and
resolve the same to the mutual satisfaction of the employee.
Personal: Employee may approach HR department only after exhausting the remedial
procedure in both operational as well as personal mattters, which shall be up on receipt of
departmental head recommendation in grievance form.
This Practice is also same in all the units.
34. Resignation: All resignations tended by employees shall be accepted strictly in
accordance with terms and condition of employment. Waiver of terms and conditions under
special circumstances shall require approval of unit head and chief manager-HR.
All resignation letters shall be forwarded to departmental head
for recommendations.
On the basis of recommendations received from the departmental head, HR shall process the
resignation through issue of acceptance letter. This practice is being followed in all the units.
35. Exit Interviews: To ensure proper feedback and analyze the cause of attrition. All
employees the organization shall be taken in to confidence by the HR at the time of exit
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interview from available with HR. HR shall analyze the cause of attrition from the information
given by the employee.
The organization shall ensure remedial action through CM-HR at regular intervals. This
practice is also same in all the units.
36. Full & Final Settlement: Full and Final settlement of dues shall be made on the
employee existing the organization as per schedule.
Proper notice- last working day
Without any notice- within one week
Without any information- by end of the month
Procedure of full & final is same in all the units.
HRM CONCEPT
In the present scenario, productivity is the concern in an organization and its
people are th e vita l means for improving productivity. HRM is critical to
organizations because i t can serve to improve the overall productivi ty and
minimize penal ties to the organization by observing the humanis tic laws
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r elevant to the u ti li za tion of human resource.Thus , HRM is a l arge and
complex that i s c lose ly t ied up with the ove ra ll e ff ec ti veness o f t he
organization. HRM comprises four-process viz.;
Acquisition
Development
Motivation and
Maintenance
of these development is the heart and essence of HRM function. It is so because effective
utilization of even the most capable, well- maintained and highly motivated people is not
possible if their development is not taken care of on continuous basis. Therefore, organizations
have to create conducive environment, which ensures the utilization and promotion of
potential. Human Resource Development (HRD) systems are the means to create such
organizational conditions.
HRD CONCEPT
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Organizations cannot avoid the impact of dynamic and fast changing world. For the success of
an organization, it is necessary for it to be dynamic. To cope up with the changing world,
organizations have to change their approaches of working through HRD.
Thus it is necessary to understand the basic philosophy of HRD which assumes that HRD can
be planned and monitored in ways that may be beneficial both to the individual and the
organization.
Human Resource is the most important asset in the Organization because all other natural
resources can be better utilized by motivation human resources. Thus, there is a need to invest
time, money at efforts in the development of human resources because it provides fruitful
results as the human resource can be developed to an unlimited extent since every human being
has endless potentialities. It is true that the people have got a large amount of creativity,
imagination, and ingenuity to solve the problems of organization.
Human Resource Development in an organizational context as rightly defined by Prof. Rao, as
a process by which the employees of an organization are helped in a continuous and planned
way to:
Acquire or sharpen capabilities required to perform various functions associated with their
present or expected future roles.
Develop their general capabilities as individuals and discover and exploit their inner potential
for their own and/or organizational development purposes.
Development an organizational culture in which supervisor-subordinate relationships, team
work, and collaboration among sub-units are strong and contribute to the professional well-
being, motivation, and pride of employees.
Further, he suggests the following process mechanisms or sub-systems:
Performance Appraisal,
Potential Appraisal and Development,
Feedback and performance Coaching,
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Training,
Career Planning,
Employees Welfare and Quality of Work life,
Rewards,
Organizational Development and Systems Development, and
Human Resource Information.
These mechanisms are used to initiate, facilitate and promote HRD process in a continuous
way. All the process mechanisms are linked with corporate plans, particularly with the humanresource planning.
Thus, in the organizational context, the scope of HRD is not limited to the development of the
organizational role of the employees but it also extends to the individuals, inner urges genius
and latent potentialities. HRD believes that individuals in an organization have unlimited
potentialities for growth and development which can be multiplied and canalized through
appropriate and systematic efforts. Given proper opportunities and the right type of climate in
the organization individuals can be helped to give full expression to their latent abilities, and
thereby contributing towards the achievement of the goals of the organization.
RECRUITMENT AND SELECTION
Recruitment is a positive process by which more and more candidates who fulfill the
requirement of the job are encouraged to apply for the post with a view to enable the
management to have wide choice of candidate.
The process includes in itself job analysis, job description job specification, and advertisement
notification of various internal and external sources of recruitment in such a way that will lead
to maximum response to the vacancy. There is n elimination of candidate at this stage
irrespective of the educational qualification experience attitude and skill. The process of
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recruitment is over with the receipt of application of candidate in the Human Resource
Department.
SOURCE OF RECRUITMENT
The source of recruitment varied from categories to categories of employees the number of
vacancies to be filled up the types of vacancies are to be filled up i.e. whether only one type of
vacancies to fill up or different types of vacancies are to be filled up. Recruitment in Thomson
press which is private sector are guided purely by consideration of merit and for obligating
their business contact in matter of recruitment of employees whereas the public sector
undertaking are guided mainly by public employment policy and fulfillment of its social
objectives to various categories of public. Priorities of Thomson press are entirely different
from Public Sector Undertaking. They do not have any such social commitment to weaker
section of society.
But according to CM-HR TP believes in fulfilling their employees need first then society in TP
there are some physically handicap workers they are those who got it by accidents in company
premises. According to CM TP is a soft hearted company which cares a lot about its
employees. Besides this the social obligations of TP .and other companies of India Today is
carried out buy Today Care. There are two types of sources:
Internal sources
External sources
SELECTION
Selection process is an elimination exercise with a view to select the most suitable candidate
amongst all the applicants for the existence as well as future vacancies it is known as negative
exercise because of its elimination process. It is a process of matching the individual qualities
in terms of his skills capabilities and potential with the organizational requirement. Every
organization has its own planned stages of selection. TP has following stages:
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Blank Application Form
Screening
Selection Test
Job Knowledge Test
Job Skill Test
Job Potential; Test
Interest Test
Personality Test
Interview
Assessment Sheet
Preparation of Panel of Selection
Checking Of References and Antecedents
Offer of Employment
Medical Examination
Joining Of Duty
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PERFORMANCE MANAGEMENT SYSTEM
The term performance management is often used to describe a revamped appraisal system or a
performance related bonus scheme.
Performance management, though, needs to be looked at in the much larger and more
comprehensive context of continuous improvement in business performance. The holistic
performance management system takes into account several ongoing and integrated processes,
within the framework of achieving overall business strategy.
This diagram demonstrates the interrelated nature of the individual aspects of performance
management. Second objective leads to what human resources are needed to meet them, and
what supports and resources these staff will lead to meet their individual objectives. Then
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Objective Setting
(What is to be
Support &Resources
(What is needed to
do it?)
Manpower Planning
(How to allocate
humanresources?)
Ongoing Appraisal
(How is it
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achievement and progress need to be assessed, both formally and informally. The cycle
continues as new objectives are planned and decisions are taken regarding how to allocate
human resources in the future.
The performance management system promotes self-improvement at both the levels of the
individual and the organization. Thus, each aspect of the system must be considered at both the
levels. Objectives are set at the level of the organization (strategies) as well as at the level of
the individual (how the individual will contribute to the strategies).
Human resources needs are considered relative to the companys needs to promote, downsize,
transfer or recruit, as well as on the individual level, where career aspirations are taken into
account Resources and support for achieving objectives must be procured for the company
(information and communication technology, building space usage, large scale training
programmes, etc.) as well as for individuals, who will have their own specific training,
resources, coaching and counseling needs.
Appraisal must also take place at both levels, monitoring both organizational and individual
capability.
There are two main areas of opportunity for facilitation when setting objectives. First, while
corporate and departmental objectives will usually be determined by management (with orwithout employee input) you can facilitate your staffs thinking about how they are going to
contribute to meeting the objectives. Second, you can facilitate their coming up with additional
objectives of their own, as well as plans for meeting those and ways of measuring their
progress and performance.
Facilitation techniques can be used to pinpoint the exact areas of developmental need, as well
as for determining which modes of support will be most useful.
For Example: - An employee might need to improve his/her supervisory skills and which
particular supervisory skills are weak. The next step is to determine whether a training course,
coaching, or counseling will be most helpful, or some combination of these. All too often, the
response to a developmental need is to send the person on a course that sounds as if it will
cover the topic. Using your
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facilitative skills will help you to ascertain the exact nature and depth of their need, and to
determine together a method of learning which will be more suited to that need. An
organizations human resource planning should be performed alongside career planning for
individuals. The supply and demand of human resources are matched correspondingly so that
skills are utilized to the best possible advantage, and the aspirations of the individuals are taken
into account. This coordination of organizational and individual needs is becoming more
common place as companies recognize that they need to make best use of human resources,
and that has staff turnover is expensive. This component of manpower planning referred to as
succession planning. Facilitation skills will come in useful during the part of the succession
planning process which involves talking to your staff; in other words, during career
counseling.
Functions of Performance Appraisal
It seeks to provide adequate feedback to each individual for his or her performance.
It purports to serve as a basis for improving or changing behavior toward somemore effective working habits.
It aims at providing data to managers with which they may judge future job
assignments and compensation.
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TRAINING AND DEVELOPMENT
Training is a method of imparting knowledge and information to the employee for
improvement and up gradation of his skills activities and potential for his own benefit as well
as for the benefit of the organization.
Objectives of Training
There is a variety of reasons why an employer or employee may decide to follow a training
program. Some major reasons include gaining a competitive edge improving personal skills,
satisfying ISO requirements, achieving individual reward and gaining recognition These
general objectives of training can be broken down into a series of more specific aims:
Gaining a competitive edge-
Improving base line of competence and skills of staff.
Improving quality of product.
Reducing operating cost
Opening new markets etc.
Improving personal skills thereby leading to a highly committed and productive
workforce.
Career path development
Staff multi skilling and flexibility.
Obtaining recognized qualifications.
Developing management techniques.
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Continuous professional development.
Achieving individual reward
Career progression within company
TRAINING NEEDS IDENTIFICATION
Sources for Identification of Training Needs.
Through performance appraisal
It is the indeed the foremost step in identifying what is an individuals area of improvement.
Through the performance appraisal form, the line manager, as well as the employee himself
gets to know what skill, knowledge or attitude based training does the employee need. The
performance management system followed at Thomson Press also asks for specific training
and development needs of the appraise, which is later incorporated in the training calendar.
Thus, various levels of performance are identified for all the employees in each department
and, also the levels, which they are expected to climb upon to, are taken into consideration,
while deciding upon training needs. In order to manage performance and maintaining it at a
desired level in the organization, this process serves the purpose of bridging the skill gap of the
employees.
Specific Business Needs:
Due to fast pace market arena, every organization is compelled to change its systems and
process, to beat the competition.
New technology, new machinery and equipment better ways of functioning etc, are the need of
the hour and for meeting there business specific needs, training is most sought after tool.
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HRD-Mechanisms: HRD mechanisms include performance and potential appraisals, training,
feedback, counseling, career planning, employee welfare for quality of work life, job rotation,
etc, these mechanisms are the methods initiated to develop employee competencies, these are
considered as instruments to facilitate change. Successful implementation of HRD involves
taking an integrated look at HRD and making efforts to use as many HRD mechanisms as
possible.
OCTAPACE Culture: OCTAPACE culture is essential for facilitating HRD. Openness is
there when employees feel free to discuss their ideas, activities and feelings with each other.
Confrontation is bringing out problems and issues into the open with a view to solving them
rather than hiding them for fear of hurting or getting hurt. Trust is taking people at their face
value and believing what they say. Autonomy is giving freedom to let people work
independently with responsibility. Proactively is encouraging employees to take initiative and
risks. Authenticity is the tendency on the part of people to do what they say. Collaboration is
to accept interdependencies to be helpful to each other and work as teams.
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OBJECTIVES
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The purpose of motivation is to create in which people are willing to work with zeal,
initiative, interest and enthusiasm with a high personal and group moral satisfaction
with a sense of responsibility, loyalty, discipline and with pride & confidence in a most
cohesive manners so that goals of an organization are achieved effectively.
Motivation techniques are utilized to stimulate employees growth. This was indicated
by FRANCIS when he was chairman of general foods.
He said you can a mans time, you can buy a mans physical presence at given place,
you can even buy a measured number of skilled motions per hour or day but you cannot
buy initiative, you can buy loyalty, you can buy devotion of hearts, minds.
Thats why you have to learn these things through motivation.
SCOPE
1) This project will help company to know the market potential that will help the
company in introducing products with more acceptability.
2) Learning gained during the projects can be utilized in designing new strategies for
improving customer satisfaction.
3) Through this project company can know about the particular factor that has
enhanced growth of the company.
4) The company can know about the best features of their profile.
5) It increases efficiency of the workers in the company.
Relevance Of The Project
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Every industry is trying to strengthen the employee. Employer-employee relationship
which leads to higher motivation to workers and overall an increase in the production and
productivity of the company, by going through this project one can easily know about the
following things given below:
The actual policies of personnel department in this company.
Project can help also help to know the company loopholes.
Helpful in strengthening the employee-employer relationship.
LIMITATIONS
Due to limited time period & constrained working hours for most of the Respondents
the answers at times were vague enough to be ignore
Most of the results that are spelt out have been of qualitative aspects.
Dual to the lack of the data results was not accurate.
Every industry is trying to strengthen the employee. Employer-employee relationship
which leads to higher motivation to workers and overall an increase in the production and
productivity of the company, by going through this project one can easily know about the
following things given below:
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The actual policies of personnel department in this company.
Project can help also help to know the company loopholes.
Helpful in strengthening the employee-employer relationship
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RESEARCH METHODOLOGY
RESEARCH PROBLEM
To identify and analyze the factors that can be linked with the HR Department of the
YAMAHA MOTORS India Pvt. Ltd.
To improve the efficiency and effectiveness of the HR Manual.
THE SCOPE OF THE STUDY
The study will be conducted at YAMAHA MOTORS India Pvt. Ltd
The whole HR Manual given are taken under consideration irrespective whether they belong
to Managerial level or Working level.
THE SIZE OF THE REPRESENTATIVE SAMPLE
The size of the representative sample of the 1000would be 10% of the Managerial as well as
Non-managerial level ofYAMAHA MOTORS India Pvt. Ltd.
THE METHOD OF SELECTING REPRESENTATIVE SAMPLE
The Selection of the representative sample will be based on Random Sampling.
The whole of the personnel in the HR Department are taken into consideration in this study.
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METHOD OF DATA COLLECTION
For the study ofHR Manual at YAMAHA MOTORS India Pvt. Ltd. PRIMARY DATA are
used. The data was collected with the help of different sources such as:
PRIMARY DATA: -
QUESTIONNAIRES.
INTERVIEWS.
OBSERVATIONS.
INFORMATION FROM CORRESPONDENTS.etc
SECONDARY DATA: -
For the study ofHR Manual SECONDARY DATA are used. HR Department ofYAMAHA
MOTORS India Pvt. Ltd. provided these data and data was collected from certain references
books. The SECONDARY DATA includes both Published as well as Unpublished sources:
BROCHURES.
JOURNALS.
COMPANY MAGAZINES, RECORDS.
ANNUAL REPORTS .etc
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THE HYPOTHESIS
This survey is conducted under the presumption of the functioning of the recruitment and
selection procedure in the YAMAHA MOTORS India Pvt. Ltd. can be improved by placing
RIGHT PERSON ON THE RIGHT JOB .
In testing the above hypothesis the following aspects will be considered: -
Awareness about HR Manual
Satisfaction level.
Provision of post retirement facility
Feeling of security.
Extension of benefits.
Suggestions.
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Various Methods Of Data Collection
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Depending on the source, statically data are classified under two categories:
Primary data: Primary data are obtained by a study specifically designed to fulfill the
data needs of the problem at hand. Such data are original in character and are generated in
large no. of survey conducted with a sample.
Secondary Data: These data are not originally collected but rather obtained published or
unpublished source.
Sources of data
Collection of data is an essential part of the project, as it constitutes the foundation of the
statistical analysis and information. Thus, it forms the initial step of any project.
A sample of 50 employees was taken comprising to manager and supervisors of the
organization. Out of which 44 are manager and 30 are supervisors.
After collection the required data from all other sources, analysis was done and theproblems were identified.
Recommendations and suggestions in respect to has been given
1. AWARENESS OF PERSONAL POLICIES
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S.no Opinion No. of Respondents Percentage
1 YES 25 83.3
2 NO 5 16.7
83.3 % of the respondents know about the personal policy
16.7% of the respondents dont know about the personal policy .
2. FORECAST OF FUTURE MAN POWER PLANNING
66
AWARENESS OF PERSONAL POLICY
83.3%
16.7%
YES
NO
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S.no Opinion No of respondents Percentage
1 YES 28 93.3
2 NO 2 6.7
93.3 % of the respondents were of the view that the company makes forecast of the future
manpower planning
6.7 % of the respondents were of the view that the company do not makes forecast of the future
man power planning
3. RECRUITMENT POLICY PLAN
67
Forecast of Future Man Power Planning
93.3%
6.7%
YES
NO
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S.no Opinion No. of respondents Percentage
1 YES 24 80
2 NO 6 20
80% of the respondents say that their company follow the recruitment policy plan
20 % of the respondents say that their company dont follow the recruitment policy plan
68
RECRUITMENT POLICY PLAN
80%
20%
YES
NO
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4. PROCESS OF FEED BACK
S.no Opinion No. of Respondents Percentage
1 YES 20 64
2 NO 10 36
64 % of the respondents were of the view that the company provide feedback relating to training
36 % of the respondents were of the view that the company does not provide feedback relating to
training
5. AWARENESS OF PRFORMANCE APPRAISAL SYSTEM
69
PROCESS OF FEED BACK
64%
36%
YES
NO
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S.no Opinion No. of respondents Percentage
1 YES 145 90%
2 NO 15 10%
AWARENESS OF TRAINING PROGRAMME
90%
10%
YES
NO
90 % of the respondents are aware of the performance appraisal system
10 % of the respondents are aware of the performance appraisal system
6. INCREASE IN PRODUCTIVITY THROUGH TRAINING.
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S.no Opinion No. of respondents Percentage
1 YES 120 80
2 NO 18 12
3 CANT SAY 12 8
INCREASE IN PRODUCTIVITY
THROUGH TRAINING
80%
12%8%
YES
NO
CAN'T SAY
80% of the respondents said that the companys performance appraisal system is fair
12% of the respondents said that the companys performance appraisal system is not fair
8% of the respondents said that they dont know about the fairness of the companys performanceappraisal system
7.REDUCTION IN INTERPERSONAL CONFLICTS
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S.no Opinion No. of Respondents Percentage
1 YES 75 75
2 NO 25 25
75 % of the respondents were of the view that the company follows a set of motivational practices
25% of the respondents were of the view that the company does not follow a set of motivationalpractices
8 . REDUCTION IN COST
72
REDUCTION IN INTER PERSONAL
CONFLICTS
75%
25%
YES
NO
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REDUCTION IN COST THROUGH
TRAINING
16%
55%
24%
5%0%-25%
26%-75%76%-100%
CANT SAY
S.no Opinion No. of respondents Percentage
1 0%-25% 24 16%
2 26%-75% 83 55%
3 76%-100% 36 24%
4 CANT SAY 7 5%
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FINDINGS
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Even though every effort has been done to minimize the variation and present a factual picture
with the help of statistical method, but still there are some limitations: -
Due to less time or time factor is play an important role in the report making two
month is not enough to complete the whole project
Money is the another constraint in making of the whole complete project
Certain important information was kept secret. This is because of the reason certain
hypothesis were taken.
The respondent may not have marked all responses honestly so that the collected data
may be not fully accurate.
Peoples working in the organization are very cooperative but due to busy schedule of
the HR officers they were not able to give more time &attention.
Departmental Set of Divisions
Manufacturing Operations Manufacturing
Plant Engineering and Maintenance
Product Planning and Control
Stores and Inventory Control
Quality Assurance Quality
Inspection
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Manufacturing Engineering Production Management
Industrial Engineering
Tool Engineering
Marketing Planning and Advertising
Sales
Services
Exports
Spare Parts
Personnel And Administration Industrial RelationsAdministration
Security
Human Resources Department
Product Engineering Design
Testing
Technical Administration
Project Planning Corporate Planning
Business Planning
Information Technology IT Centre
Finance Corporate Finance
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CONCLUSION
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HR PRACTICES is becoming the most suitable way to assess the suitability of any individual
to his job and the basis to provide training if needed, the basis of promotion, and also it is a
best way of salary revisions, etc. it also helps the superior to get feedback about themselves,
which can be effectively used, in acquiring and sharpening their managerial and behavioral
skills.
At last it can thus be concluded that:
1.The employees are satisfied with the existing system
2.They do not want a change in their performance Appraisal System.
3.They will appreciate any change done that would for their betterment.
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SUGGESTIONS
The company is doing very well and is providing everything what an average employee
demands regarding the HR and social security. Still then there are various suggestions that are
given below: -
The employee should have clear understanding of various policies
regarding:-
Rules
Retired employees benefits rules
Medical facilities
Statutory obligations and similar other rules.
Increment to be related with performance.
Redesigning compensation system to reduce multiple allowances
Adopt open-end scales.
Print booklets containing all the policy matters and circulate it among all the
employees
For recruitment, preference should be given to the spouse of the employee
who fits to the job as per the required qualification. This will not only
motivate the current employee but also will lead to long term stay with the
organization with better output
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RECOMMENDATIONS
The training for the employees about the work and tells about the terms andcondition of the company. Statuary obligation and similar other rules and
regulation.
Tell employees about the plans & policies.
Tell employees about the retired benefits rules.
Provide good environment for the employees.
To adopt the open-end scale.
Provide good library for the employees when they are free they get relaxed their
and their knowledge about the company.
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QUESTIONAIRE
NAME
AGE .
SEX .
ADDRESS .....
..
..
PHONE NO. ..
QUALIFICATION ..
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DEPARTMENT .
I. Personnel Policy
Q.1.Does your Company prefer personnel policies?
(a) Yes (b) No
II. Manpower Planning
Q.2.Does your Company makes forecasting of future manpower planning requirement?
(a) Yes (b) No
Q.3.What do you suggest be the basis of forecasting?
(a) Total cost of project (b) Past Experience
(c) Difference phases of project
III. Recruitment & Selection
Q.4.Does your Company plans the requirement policy?
(a) Yes (b) No
Q.5.Which source of requirement policy your Company prefer?
(a) External (b) Internal (c) Both
IV. Training & Development
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Q.6.Which type of training your Company prefers?
(a) On the job (b) Off the job (c) Both
Q.7.Is there any process of feedback relating to training?
(a) Yes (b) No
V. Performance Appraisal
Q.8.Does your Company follows the P.A. system?
(a) Yes (b) NO
Q.9.What are the tools & techniques adopted for the appraisal?
(a) Proper format (b) Appraisal Interview0
(c)Grading method Self Appraisal
Q.10. The P.A. system of your Company is fair?
(a) Yes (b) No
VI. Motivation
Q.11.Does your Company follows the set of training practices?
(a) Yes (b) No
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Q12. Which type of motivation your Company prefers?
(a) Monitory (b) Non-Monitory
(c) Both
Q13.Do you think Monitory Motivation is a real technique for motivation?
(a) Yes (b) No
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BIOLIOGRAPHY
Dr. Gupta C B, Human Resource Management, Sultan Chand & Sons 2004.
MAMORIA, C.B., Personnel Management, Himalaya Publication House, Gurgaon,
Mumbai, 400004.
K.S. ASWATHAPA, Human resource and Personal Management, Tata McGraw
Hill Publishing Company Limited, 2001.
GUPTA C.B., Principles of Management, National, New Delhi, 1996.
WEBSITES
WWW.hrworld.com
www.hr.com www.google.com
www.Yamahamotors.com
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http://www.hrworld.com/http://www.hr.com/http://www.google.com/http://www.yamahamotors.com/http://www.hrworld.com/http://www.hr.com/http://www.google.com/http://www.yamahamotors.com/