workplace etiquette

Workplace Etiquette Definition Workplace etiquette is an unspoken code that governs expectations of social behavior in a workplace, group or society. It tells an individual how to behave when dealing with situations, trivial or not, and how to act upon it. This mostly translates to co-worker interaction and communication between each other. (Wikipedia) Some Norms (Which some may not come across as a norm) Definitely, there is no set of rules to be abided by with such a diverse working environment with different people coming from different backgrounds, but there are some ground rules, which you can comply to: Housekeeping Yes, ‘housekeeping’ appears in every single report I have written but it is often neglected. Housekeeping is mandatory before, during, and after sales hours. How you have entered the store is how you should leave it. In my previous report of Visual Merchandising, it is mentioned that housekeeping is essential to attract customers into a spanking clean environment. Here, I will be addressing a second view on housekeeping. It is of basic courtesy where you help your colleagues to clear up after a deal, provided you have no customers to serve yourself. However, one must be mindful to return to help clear up one’s own mess and not leave everything to their fellow colleague(s). It is ridiculous for one to be done serving a customer, and their fellow colleague(s) clear up the mess. With a new customer, this person decides to serve this new customer instead. It is unethical and very rude to be doing so, and that was what I was faced with a couple of days ago. I do not have to

Upload: nicole-sim

Post on 18-Aug-2015

2 views

Category:

Documents

0 download

Report

Download

Embed Size (px):

TRANSCRIPT

Workplace Etiquette

DefinitionWorkplace etiquette is an unspoken code that governs expectations of social behavior in a workplace, group or society. It tells an individual how to behave when dealing with situations, trivial or not, and how to act upon it. This mostly translates to co-worker interaction and communication between each other. (Wikipedia)

Some Norms(Which some may not come across as a norm)

Definitely, there is no set of rules to be abided by with such a diverse working environment with different people coming from different backgrounds, but there are some ground rules, which you can comply to:

HousekeepingYes, ‘housekeeping’ appears in every single report I have written but it is often neglected. Housekeeping is mandatory before, during, and after sales hours. How you have entered the store is how you should leave it. In my previous report of Visual Merchandising, it is mentioned that housekeeping is essential to attract customers into a spanking clean environment.

Here, I will be addressing a second view on housekeeping. It is of basic courtesy where you help your colleagues to clear up after a deal, provided you have no customers to serve yourself. However, one must be mindful to return to help clear up one’s own mess and not leave everything to their fellow colleague(s). It is ridiculous for one to be done serving a customer, and their fellow colleague(s) clear up the mess. With a new customer, this person decides to serve this new customer instead. It is unethical and very rude to be doing so, and that was what I was faced with a couple of days ago. I do not have to mention names, but it does affect personal sales. Sometimes it may be lack of ability, but other times I have to be cleaning up after people in order to keep the store neat and tidy for viewing.

Housekeeping is the basis of store operations. If one plans to fail in this area, you can be the best salesperson around but still fail in your store. Treat your work area as your home, and everyone would not have any disputes.

E-mailing & Conversations(Kaufman)I personally have made this mistake just yesterday. Remember to mention the person with the comment, and action before reporting it to the group. Lack of such information would cause misunderstandings and can be avoided.

Do not spam the group with unimportant messages. Correct a mistake if in the wrong, with an explanation. This would verify and avoid any misunderstandings and miscommunication as well.

Being LateBeing late to your colleague in the morning shift would be unwise. Your colleague may need help or may want to go for their lunch break punctually. Coming on time also shows your attitude for work. Being late a couple of times are okay, just be mindful to be punctual in the future.

BibliographyWikipedia. (n.d.). Workplace Etiquette. Retrieved from http://en.wikipedia.org/wiki/Work_etiquetteKaufman, S. (n.d.). Workplace Etiquette 101. Retrieved from http://www.thejanedough.com/workplace-etiquette-101-the-mistakes-you-want-to-avoid/

Game of Phones: Phone Etiquette (and the Lack Thereof) in the Workplace

Etiquette Know the guidelines!. What is Etiquette? A set of rules that govern the expectations of social and dining behavior in a workplace, group or

Professionalism in the Workplace - Louisiana...their communications, their workplace competencies, etiquette, and finally, the ability to coach others to a higher level of professional

Knoll Workplace Research Open Office Etiquette · PDF fileOpen Office Etiquette Introducing Policies, Protocol and Politeness Knoll Workplace Research

Dining Etiquette 19-20 - University of California, …...WHY LEARN PROPER DINING ETIQUETTE •A set of rules that govern the expectations of social and dining behavior in a workplace,

Etiquette for the job search, for the workplace, for the professional

Workplace Etiquette Slides

Corporate Etiquette Business Etiquette Professor Ms Rao

Business Etiquette and Professionalism Course 1 ......A. Etiquette is the way others decide you should behave in the workplace B. Etiquette is standards that are determined by each

1 Workplace Etiquette. 2 Objectives To define workplace etiquette and stress the importance of creating a work environment conducive to positive interaction

· Business Etiquette OVERVIEW Today's workplace environment demands that office professionals be more aware of appropri- ate business etiquette to apply in specific types of situations

Business telephone etiquette for success. Telephone Etiquette