3 7FEEL LIKE A MILLION Registration for the new12-week health andfitness challenge beginsDec. 13. Participantsaccrue virtual money bycompeting in five areas.2

This paper consists of 30% recycled

post-consumer fiber. Please recycle after reading.

2009, 2008, 2007 Gold Medal, Internal Periodical Staff Writing

2009, 2007 Bronze Medal, Print Internal Audience Tabloids/Newsletters

SNOW REMOVAL PLAN Crews will clear priority-designated Duke roads,parking lots, bus stopsand pedestrian paths tobuilding entrances.

Two and a half years after joining Duke as a financial analyst in thedepartment of anesthesiology, Janeka Jenkins realized she had only avague idea of next steps in her career. “I didn’t know anybody else at

Duke who had moved on from this sort of job,” she said. Three months ago, Duke’s Professional Development Institute

helped Jenkins arrange a 30-minute informational interview with theassociate director of financial and payroll services who began her career at Duke as an accounting specialist.

On the day of the interview, Jenkins calmed hernerves by remembering the meeting wasn’t a jobinterview. “I was just going to be asking about howshe advanced her career,” she said.

Jenkins left the meeting with advice on gainingexperience and encouragement to consider Duke-specific training to position her competitively. “It wasgood to hear advice from someone further up thecareer ladder,” Jenkins said.

By exploring career options within Duke,Jenkins is bucking a trend. A March survey reportedin the Wall Street Journal revealed that the recessionhas discouraged employees from actively consideringadvancement outside or within their organization.More than half of the 1,100 employees polled in theU.S. in late 2009 indicated they didn’t see a clearpath for advancement; 44 percent said they had noplans to look for a new job because job stability was more important thanadvancement.

While a tough economy has tightened up hiring, it has not drasticallydampened internal movement of Duke employees. In the 2009-10 fiscalyear, 4,232 moved to new roles within Duke University and Health System– about one of every eight employees. Most internal movement involvedlateral transfers and level upgrades.

“There are enormous opportunities for people who perform at highlevels to grow and develop at Duke,” said Kyle Cavanaugh, vice presidentfor Human Resources. “When you look at where you want to spend a largeportion of your work career, Duke is a top choice.”

Duke’s commitment to professional development spans all levels ofemployees. The Professional Development Institute offers programs likeOffice Staff Development to prepare employees for entry-level clerical

positions. The Duke Leadership Academy identifies and develops mid-tosenior-level leaders for broader responsibilities. Duke also offers training at no or low cost, and tuition reimbursement for career-related courses ataccredited North Carolina institutions.

Sally Allison, assistant director of recruitment and manager of theProfessional Development Institute, said that while Duke offers manyoptions to enhance skills, employees should not blindly accept the notion

that success is defined only by a promotion. “Sometimes alateral move or new responsibilities can be a great careermove because you acquire new skills,” she said.“Professional development is a process, not an event.”

Working@Duke offers these tips for making the mostof career opportunities at Duke in 2011 and beyond.

1 Be a go-to person Ryan Smith, program

director for student and alumnicareer services at the FuquaSchool of Business, said goodperformance is a key driver of acareer.

“A slow economy can be agreat time to use the resourcesavailable at Duke and elsewhereto prepare for where you want to

be when the economy perks up,” he said. He recommended staying alert to

department needs and filling gaps. “If people are turning to you for help,they are more likely to think of you when opportunities arise,” he said.

2 Map your careerDuring a workshop at Duke, Helen Faison listed her goal of a job with

more writing and analysis and imagined ways to tweak her current job tobring that goal within reach.

A program assistant in the Robertson Scholars Program, Faison sharedher ideas with her supervisor and came away with a project analyzing

NEWS YOU CAN USE :: Volume 5, Issue 10 :: December 2010/January 2011

>> See CHARTING YOUR DUKE CAREER, PAGE 4

Charting Your Duke Career

Sometimes alateral move or

new responsibilities canbe a great career movebecause you acquire new skills. Professionaldevelopment is a process,not an event.”

— Sally AllisonAssistant Director of

Recruitment/Manager of Professional Development Institute

“

DUKE EMPLOYEES SHARE ADVICE ABOUT CAREER, PROFESSIONAL DEVELOPMENT AT DUKE

SUSTAINABLE DUKE Signs are posted nearelevators and inbathrooms and kitchensas part of a campaignto promote eco-friendlybehavior.

Ryan Smith

Severe weather plan outlinespriorities for snow, ice removal

Last winter featured several snowfalls, including one thatdropped as much as 10 inches of snow in the Triangle area. If the region is hit this winter, Duke will be ready

and wants the community to stay safe and understand what to expect.

Duke has revised its snow and ice removal plan thatfocuses on clearing Duke roads and designated priority

parking lots, bus stops andpedestrian paths to buildingentrances. As part of the plan,the university and healthsystem have been organizedinto precincts, allowing forshared responsibilities inproviding efficient snow and ice removal by clearingpriority areas first.

“Our plan is to divide and conquer because it’s notpossible to clear the entirecampus in a short period oftime,” said John Noonan,

associate vice president for Facilities Management, which,along with Parking and Transportation, Engineering andOperations and Residence Life and Housing Services,developed the revised plan.

There are more than 46 miles of sidewalks at Duke and hitting all to remove snow or ice in short order is notpossible, officials said.

Crews will focus on main campus (West, Central andEast) and Duke-owned off campus properties. Priorities forclearing include Duke-owned roadways, priority parking

lots, garage entrances, bus stops and priority sidewalks totwo primary building entrances. A map of priority areas to be cleared is at emergency.duke.edu.

With 1.6 million square feet of Duke-owned roads and4.1 million square feet of parking, students and employeesshould expect priority areas to be done first during harshweather. The start time for clearing a wintry mix isdependent on weather patterns and individual storms andthe amount of accumulation.

For a moveable snowfall of about three inches, it willtake crews four to six hours after precipitation ends to clearpriority sidewalks and roadways. For bigger storms, clearingpriority areas could take eight or more hours. Since nostorms are alike, it’s impossible to have a uniform amount of time to clear all priority areas of campus, Noonan said.

Community members are encouraged to allow moretravel time, wear appropriate footwear for walking on snowor ice and to keep in mind that even if a walkway is cleared,the surface may still be wet and slippery.

“During the winter, when we regularly deal withfreezing temperatures, it’s very important that people notexpect completely dry pavement,” Noonan said. “Even ifcrews are able to clear snow or ice down to the pavement,melting and refreezing will most likely occur.”

— By Bryan RothWriter, Office of Communication Services

Commemorating Martin Luther King Jr. Duke will celebrate Martin Luther King Jr.’s life with a series of eventsin mid-January, including a screening of the documentary filmFreedom Riders on Jan. 14. Producer Laurens Grant will be availablefor a discussion following the film, which chronicles the efforts of civilrights activists challenging racial segregation on interstate buses andtrains in 1961.

“Remembering Martin Luther KingJr. and also the Freedom Riders is anopportunity to focus the attention ofour community on their courage andsacrifice and to consider how theirstruggle is applicable to current issuesof equity and social justice,” saidBenjamin Reese, vice president forInstitutional Equity at Duke.

Get the schedule of events,including the keynote speaker, for the 2011 commemoration at mlk.duke.edu.

Ring in the holidays with music and treats Duke Human Resources invites Duke faculty and staff to celebrate the holidays Dec. 16 at a reception and musical event in Duke Chapel.

The celebration, “A Season of Joy,” begins at 11:30 a.m. withdesserts and hot beverages served on the Duke Chapel lawn, to theaccompaniment of the Chelsea Chimes Hand Bell Choir. From noon to 12:30 p.m., the students from the Durham School of the Arts willperform in the Chapel. Visit hr.duke.edu for more information.

Stay up to date with Durham news website Get news about Durham delivered with just one click. The DurhamNews Service website, launched in July by the Durham Convention &Visitors Bureau, offers updates on breaking news, Durham’s food andmusic scenes, events and new businesses. It also includes a link toblogs by local writers.

“Think of it like a mini-CNN but focused on Durham,” said SamPoley, director of marketing and communications for the DurhamConvention & Visitors Bureau. “For folks who live or work in Durham,it gives quick access to all the things that make Durham great.”Visit the website [durhamnewsservice.com] to learn more and signup for e-mail alerts or RSS feeds for various sections of the site.

NewsbriefsLEANORA MINAILeanora.Minai@duke.edu

Editor’sNote

2

Letters to the Editor must include name and contact information. E-mail letters to working@duke.edu or mail them to Working@DukeEditor, Box 90496, Durham, NC 27708. Fax letters to (919) 681-7926. Please keep length to no more than 200 words.

If you’re missing the conversation on Facebook, we’llpost a few snippets here each month – but please joinand jump in at facebook.com/workingatduke.

Sign up to receive DukeALERT text messages and review the Severe Weather Policy and map of priority areas at emergency.duke.edu

Win an iPadDo you know which of Duke’s 46 miles of sidewalksare a priority for clearing when it snows? Test yourknowledge of the snow and ice priority map with a

short quiz. You could win an iPad or other prizes. Visit

hr.duke.edu/winterquiz

Duke groundskeeper Elvis Holden

shovels snow from in front of

Duke Chapel after a snow storm

in February 2010 dumped as

much as 10 inches on locations

in Durham.

What will the new year bring for you?Popular resolutions may

include losing weight, quittingsmoking or saving money. What aboutyour career?

In this issue of Working@Duke, wededicate the cover and pages 4 and 5 tocareer and professional development atDuke. The package includes 10 tips forenhancing your career as well as thepersonal stories on page 5 of staffmembers who weathered other recessions.

While a tough economy hastightened up hiring, it has not dampenedinternal movement of Duke employees. Inthe 2009-10 fiscal year, 4,232 moved tonew roles within Duke University andHealth System. Most internal movementinvolved lateral transfers and levelupgrades.

If you want to sharpen your skills or position yourself for a new job at Duke,be sure to read the 10 tips that begin onthe cover page with the article, “ChartingYour Duke Career.” Among the tips arebeing a go-to person, mapping yourcareer and networking.

“A slow economy can be a greattime to use the resources available atDuke and elsewhere to prepare for whereyou want to be when the economy perksup,” said Ryan Smith, program directorfor student and alumni career services at Duke’s Fuqua School of Business.

I’d love to hear your thoughts about this month’s issue. Please sendcomments or other story ideas toworking@duke.edu.

••• Last month, I reported that I was

running the Rex Healthcare Half Marathon,which is part of Raleigh’s City of OaksMarathon. I finished my first 13.1-mile runwithout stopping. My chip time: 2:08:40,resulting in a 508th place finish among1,277 female runners.

Learn more and register at hr.duke.edu/million

3

For more information on Health Care Reimbursement Accounts, visit hr.duke.edu/reimbursement

Last year Brian Shepherd shaped up with Dukepeers. In the new year, he hopes to feel like a million bucks.LIVE FOR LIFE, Duke’s

employee wellness program, willsponsor “Feel Like a Million,” a 12-week health and fitnesschallenge from Jan. 10, 2011 to April 4.

“I’m very eager about signing upfor the new program,” said Shepherd, amonitor technician in the Duke HospitalEmergency Department. He lost 21 pounds during Shape Up Duke. “Overthe summer, I fell off my workout routine, but I know I’ll be working outevery day during the program because I’ve got more motivation.”

As part of last year’s challenge, Shepherd was among more than 2,200Duke faculty and staff who collectively lost more than 7,000 pounds inShape Up Duke, the individual and team competition to see who couldlose the most weight, walk the most steps or exercise the most minutes.

Faculty and staff can register for the new challenge – Feel Like a Million– as an individual or team beginning Dec. 13. Participants accrue virtualmoney by competing in five areas: “Moving Matters” for daily exercise; “Foodto Fuel” for a healthy diet; “Better Balance” for sticking to a schedule; “OnPurpose” for keeping an exercise journal and writing a personal statement;

and “Potpourri” for getting enough hours of sleep and more.

By self-reporting exercise and otheraction online, participants earn virtualdollars to become a virtual millionaire.To reach a goal of $1 million,participants need to average about$12,000 a day. Money is accumulatedthrough a variety of actions, such as $5,000for exercising at least 30 minutes, or $3,000

for getting seven to nine hours of sleep.Participants can get a $100,000 boost at the

beginning of the program by completing a personal mission statement. Julie Joyner, manager of LIVE FOR LIFE, said the virtual money

earned can’t be spent on anything but acts as a motivational tool. “It’sespecially convenient because it focuses on broad lifestyle choices, so evenif someone doesn’t exercise, they can earn money for getting enough sleepor eating vegetables,” Joyner said.

Prizes will be awarded to the top three individual and team moneyearners at the end of Feel Like a Million. Anyone who participates andearns $330,000 each month receives free LIVE FOR LIFE dollars. LIVEFOR LIFE dollars are Monopoly-style money that can be used to buymerchandise at the LIVE FOR LIFE store.

— By Bryan RothWriter, Office of Communication Services

Earn virtual money in ‘Feel Likea Million’ fitness challenge

Registration begins Dec. 13

1 I can use my WageWorks card to pay forservices from dentists, doctors, chiropractors,podiatrists, opticians, Medco mail order,Duke pharmacies and hearing aid specialists.

True or False

2 The WageWorks card is the only way I canaccess money from my Health CareReimbursement Account.

True or False

3 I should throw away my WageWorks card onDecember 31, or when I’ve used up all themoney in my account.

True or False

4 I can order extra WageWorks cards for myspouse or eligible dependents for free.

True or False

5 Beginning Jan. 1, 2011, I will be able topurchase over-the-counter medications withmy WageWorks card.

True or False

6 If I have money left in my health carereimbursement for 2010, I can use it topurchase over-the-counter medicines untilDec. 31, 2010.

True or False

7 I have until April 15, 2011 tosubmit claims for the money in my accountfor 2010.

True or False

8 If I use a WageWorks card, I don’t need tokeep receipts.

True or False

Duke faculty and staff who enrolled in a Health Care Reimbursement Account through WageWorks are able tosave money by using pre-tax dollars to pay for health care expenses. There’s also the convenience of paying foreligible health care expenses with the Health Care Card provided by WageWorks. Test your knowledge ofusing the account and card with this quiz.

1. True: You can use your card for these and other eligiblehealth care services if the merchant accepts a Visa® debitcard. The list of eligible expenses is athr.duke.edu/reimbursement (select Health Care Account,What’s Covered).

2. False: You can also pay for expenses out-of-pocket andsubmit a “Pay Me Back” claim form and receipts by fax,mail or online to get reimbursed.

3. False: Your WageWorks card is valid for three years, aslong as you continue to re-enroll in a health carereimbursement account during each annual openenrollment period at Duke.

4. True. You can have cards issued by accessing your accountat hr.duke.edu/reimbursement

5. False: The Affordable Care Act (passed as part of healthcare reform) requires that as of Jan. 1, 2011, the purchaseof any over-the-counter drug or medicine (such asClaritin, Advil and Robitussin) requires a doctor’sprescription before it can be reimbursed. With this newlaw, you may not use your WageWorks card to purchaseover-the-counter drugs and medicines – even with a

prescription. However, you can still be reimbursedthrough a Pay Me Back claim form accompanied with thereceipt and doctor’s prescription.

6. True

7. True: You forfeit any money left in your 2010 accountafter April 15, 2011, and any money left in your 2011account after April 15, 2012. Eligible health care expensesmust be incurred by Dec. 31 of the plan year.

8. False: Save every receipt. Even if your WageWorks card isaccepted as payment, you could be asked later to verifythe expense as eligible.

Test your WageWorks wisdom

Answers:

4

Charting your Duke careersurveys and writing a report identifying trends. “It’s the sort of project I enjoy, and it also contributes to our department,” Faison said.

Jackie Podger, who led the workshop offered by Duke’s Learning andOrganization Development, said putting goals in writing is important. “Itcan help identify small steps to take now, and larger gaps in your skill setthat need to be addressed,” she said.

3 Communicate with your managerDo you share short and long-term career goals?Sally Allison, of Duke’s Professional Development Institute, said

employees should make professional development an ongoing conversationwith supervisors. “Don’t keep them in the dark about your desire for newskills and opportunities,” she said.

Kathy Tobin, an administrator in the Division of Cellular Therapy,encourages employees on her team to return to school or get additionaltraining. “I would rather have an employee who opens themselves up tonew learning opportunities and advances in three years than someone who doesn’t have the drive but stays with me 10 years,” she said.

4 Stretch beyond department bordersKirsten Nicholas, associate director of Duke’s student career center, said

employees should collaborate with other departments to get a job done.This, she said, can be as simple as attending an informal lunch to share

ideas or asking another department to help publicize an event. “Learningwhat other departments can offer can help your team and forge a brand foryourself as someone who brings value to the university,” she said.

5 Join a group of professionalsLora Griffiths, a post-award analyst with the Office of Sponsored

Programs, attends brown-bag lunches sponsored by the Office of ResearchAdministration to share work tips and regulatory news.

“There is so much you can learn from your peers at Duke,” she said.“Why not learn from others’ mistakes and successes?”

Some professional campus groups include Duke Toastmasters Club for public speaking skills, the annual Duke Tech Expo for IT professionalsand the Professional Development Institute’s monthly book club.

6 Find a mentorMichael Saunders found a mentor in Robert Crouch, who works in

the Office of Institutional Equity. They meet once a month to discusseverything from how to address conflict, towhat potential careerpaths lie ahead forSaunders. “I feel like asponge, soaking up hisexperience,” saidSaunders, anadministrative assistantin the Searle Center,and participant in Duke’s First TimeSupervisor program.

Ryan Smith, thecareer counselor atFuqua, said mentors serve as advocates. “If they know your work well,” hesaid, “they can praise your work to other people and raise your visibility.”

7 Build a Web presenceNetworking is fundamental to advancing a career. Today, social media

tools like LinkedIn make it easier. More than 6,000 employees at Duke

University and Health System maintainprofessional profiles on LinkedIn, an onlinecommunity that, among other features, allows users to connect with professionals

and build a network for expertise and advice.While online tools are popular, Smith cautioned against relying solely

on the web. “Ultimately you need to get out from behind your desk andmeet people,” he said. “Networking is a contact sport.”

8 Sharpen Your Skills vignetteTerry Banfich organized a group viewing of a training video with

Lynda.com to help learn a new e-mail program. Duke employees haveaccess to more than 500 tutorials through the Lynda.com online traininglibrary at no charge.

“The tutorial was easy to watch during lunch, and itsparked a good discussion among ourselves about bestpractices around email,” said Banfich, a trainer/analyst forUniversity Development IT.

Duke also offers other cost-effective ways to enhanceskills. The Office of Information Technology, Learning &Organization Development and the Center for Instructional Technologyprovide certain training at no charge.

Duke’s Financial Certification Program offers a certified payrollrepresentative track and a financial systems specialist track for employeeswith financial responsibilities. Employees involved in the grant managementprocess have access to the Research Administration Academy and ResearchAdministration Institute.

Employees also can tap into $5,250 in tuition reimbursement annuallyfor career-related courses through the Employee Tuition Assistance Program.

“The world we live in changes so frequently that whether you are in atrade job, academic support or a managerial job, there are constantly newtools, technologies and processes to learn,” said Kyle Cavanaugh, the vicepresident for Duke Human Resources.

9 Dig into Duke’s jobs siteEach month, Duke offers “Your Career at Duke,” a workshop to guide

employees through applying for jobs at Duke. The workshop focuses onDuke’s jobs website (hr.duke.edu/jobs) and helps participants learn how to set up automatic job searches and upload resumes and cover letters.

In a recent workshop, C.T. Woods-Powell, education and trainingcoordinator for the Professional Development Institute, told participants toread job descriptions from bottom up. “The bottom is where you’ll find theminimum requirements needed to be competitive,” she said. She alsorecommended customizing a resume with key words from the descriptionsince Duke uses an automated program that scans and sorts resumes.

The jobs website also features a new “internal candidates” portal thatlists all positions, including those that are only open to current employees.

bk Have an elevator pitch readyAre you able to answer succinctly when someone asks, “What do you do?” An “elevator pitch” – brief enough to be told while travelling two floors

– should focus on talents, descriptions of successful projects and futuregoals, said Jackie Podger, from Learning & Organization Development.

“You never know when you’ll have an opportunity to market yourtalents,” she said, “even if you aren’t actively job searching.”

— By Marsha A. GreenSenior Writer, Office of Communication Services

CONTINUED FROM PAGE 1

Professional Development and Career Resources Training (hr.duke.edu/training) Classes and workshops offered by Learning & OrganizationDevelopment and other departments

Professional Development/Career Track(hr.duke.edu/training/programs)Professional Development Institute, Financial CertificationProgram, other Duke-specific programs

Development/Support Resources(hr.duke.edu/training/resources) Information on mentoring and transfer resources

Office of Information Technology training (oit.duke.edu/comp-print/training) Links to Lynda.com, Learn IT @ Lunch and other trainingopportunities

Duke’s job site (hr.duke.edu/jobs) Open positions, job descriptions for most positions at Duke andan “internal candidate” portal that allows current employees toview all positions

Michael Saunders, right, meets with Duke mentor, Robert

Crouch, to review his resume and career plans.

5

A Look Back:Employees find work,

success despite recessions

Record numbers of job applications have been submitted to Duke – a sign of the times as unemployment in North Carolina hovers near 10 percent, even after the worst recession since the Great

Depression is officially over.The latest economic crisis isn’t the only time Duke and its employees

weathered a financial storm. Faculty and staff hired during previousdownturns have spent long careers at Duke and enhanced their professionallives despite working through tough times.

Early 1980sWhen Quita Marshall was laid off as a payroll clerk for Mead

Containers in Butner in 1980, she wasn’t the only person looking for a newjob. After the gas and energy crises, jobs were tough to find with nationalunemployment at about 8 percent.

She signed up for a job-placement program through the City ofDurham, which placed her at Duke Hospital as a data terminal operator. By pushing herself to continually learn new things like medical terminology,she turned the job at Duke into a 30-year career. “I took a lot of classesduring work hours when I started at the hospital, but sometimes I wentafter work or even on Saturdays,” said Marshall, now a payrolladministrator and communications analyst for Duke’s Corporate PayrollServices. “I wanted to learn as much as I could, so I just took classeswhenever I could.”

Marshall spent hours in classes learning computer skills like how to use Quattro, a spreadsheet program. She also took accounting classes andworked to stay up-to-date on medical news and terms.

She worked her way laterally through the Health System beforeenhancing her skills through Duke classes to take on more job responsibilities.She left a position as a staff specialist in the nursing department to joinCorporate Payroll in 1996. But she didn’t stop learning because it wasimportant for her to add something new to her work every day.

“Anything that payroll offered me I would take,” Marshall said. “I thinkthat when you walk through the door each day, you need to think, ‘whatam I going to learn today?’ ”

Marshall said her experiences prove that lateral moves are just asbeneficial as promotions because working on different projects and meetingnew people enhance a person’s personal and professional skills.

“If you’re not constantly learning, a job is going to become boring andyou won’t do your best,” she said. “I’ve been in this payroll position formore than 14 years now, and I still learn something new every day.”

Early 1990sAs oil prices spiked in the summer of 1990, the U.S. economy took a

hit. That prevented Shannan Tiffin from obtaining an officer-rank positionwith the Marine Corps or Air Force after graduating from RadfordUniversity in Virginia. Tiffin wanted a medical position as an officer withone of the military branches, but the military was only offering positions to enlisted members.

That led Tiffin to apply at Duke, where she became a medicaltechnologist with the Division of Hematology. After nine years and lateralmovement within the health system, Tiffin wanted a new job that better fit her personality and would allow her to regularly interact with peopleoutside her department.

“Even if you have to start over, it’s important to look at your careerlong term,” said Tiffin, now a lieutenant with the Duke University PoliceDepartment. “I asked myself, ‘is working in a lab something I’ll be happywith and is it something I can enjoy for 30 years?’ ”

She applied to be a police officer with Duke police, where she startedher new career in 1999. She said she wanted to work in law enforcementbecause of daily interaction with the public and her interest in public service.

Tiffin was promoted to first sergeant in 2002 and became a lieutenantin 2006. She credited her commitment to education as a big reason for herability to grow professionally. She stays up-to-date on law enforcement newsand policies and earned a master’s degree from Capella University inemergency management. She’s currently working toward a doctorate in thesame field from Capella, an accredited online university. She plans to useDuke’s tuition reimbursement benefit toward the degree.

“It’s important for me to always know what’s new and what’s going onin my field, whether it’s formally in a collegiate setting or informally,” Tiffinsaid. “Self improvement has been helpful for my career, but it’s alsoimportant for me to improve as a person.”

Early 2000sRich Kless saw fewer job opportunities from a shrinking economy with

the bust of the “dot-com bubble” in 2000. At the time, he was performingvarious contract work for theater companies and film studios inWilmington as a carpenter, sound technician and stunt extra.

“There wasn’t much film or theater work happening, and I had actuallystarted work restoring historic houses to keep a check coming in,” saidKless, who started at Duke in 2001 and works as stage operationssupervisor for Event Management. “I started putting out feelers because itwas tough finding regular work and wound up finding a full-time job atDuke doing something I love to do.”

Thankful to have a regular-paying job, Kless moved to Durham andstarted as a senior stage technician before moving to his current role in2003. To make himself more valuable, Kless became a jack of all trades,working on carpentry and the lighting and sound systems in Griffith andReynolds theaters in the Bryan Center.

Kless said he was able to land his job at Duke because of networking.He previously metmembers of Duke’sTheater Studiesdepartment from hiswork in Wilmington’stheater scene.

“I was never reallybig at networking until right before I came to Duke,” Kless said.“But I found thatpeople are alwayswilling to help outsomebody else.Networking has evenhelped me since Istarted here. I’vegotten to know peoplefrom other departments like Athletics.”

Kless has also made an effort to learn new lighting systems that swiveland move like lighting used at rock concerts. It’s a long way from repairingold houses, he said.

“Spending another summer on hot roofs doing renovations was notsomething I was looking forward to,” Kless said. “I was thrilled to death tobe at Duke.”

— By Bryan Roth Writer, Office of Communication Services

Duke Police Lt. Shannan Tiffin, right, greets a child as part of a Duke Police community outreach

program for students and local residents.

Quita Marshall, right, payroll administrator and communications analyst for Corporate Payroll

Services, works with payroll specialist Michelle Robinson, as they navigate payroll software.

Rich Kless, stage operations supervisor for Event Management, runs

a light-check from a booth in Reynolds Theater in the Bryan Center.

6

To learn whether the iPad could be the next major workplaceproductivity enhancer, Duke

employees in the Division of StudentAffairs gave the devices a test spin this fall.

Twenty participants in StudentAffairs’ “iPad experiment” were chosento represent a range of technicalabilities and job responsibilities. Theprogram kicked off with two trainingsessions in August and continued withmonthly brown-bag lunch sessions.

“We were interested inhow the iPad might improveour work processes and ourinteraction with students,”said Tim Bounds, directorof Information TechnologyServices in Student Affairs.

Employees foundinteresting – and unexpected– uses for the lightweightiPad, which blends the

connectivity and portability of awireless phone with the power andflexibility of a laptop.

Armetta Hamlett, staff assistantin housekeeping operations forResidence Life and Housing Services,used the iPad’s voice-to-text dictation

feature while assessing residence hallroom conditions.

“When we’re out in the field, ahousekeeping supervisor can dictatenotes and e-mail them directly to theRLHS service office, to let them knowif there’s a hole in the wall that needspainting, for example,” Hamlett said. “It would save a lot of paperwork.”

On-call residence coordinatorsand deans also used an iPad in place of a 110-page binder, containingprotocols and materials necessary to respond to a student emergency.

Electronic versions of emergencyprotocol manuals on the iPad areeasier to keep up-to-date – crucial forthe division’s nine-page spreadsheet ofcontact phone numbers. “I’m not atechnology person at all, but the iPadhas been invaluable – much moreportable and easier to use,” saidChristine Pesetski, assistant dean foroff-campus and mediation services.

Employees who work in digitalmedia and event management foundthe iPad useful as a system controller,from audio mixing to monitoring livestreaming events and even as a mobileteleprompter for video productionwhen out of the studio.

“Running a teleprompter in thefield usually involves a lot more gear tomove around and set up, and there aremany more places where the processcan break down,” said Scott Wells,who manages Duke Media Services’studio operations.

The iPad is also a tool in meetingsfor looking up a student’s courseschedule during academic advising orsharing a career development resourceat an event.

“It can be awkward to share acomputer screen, but it’s easy to pullup documents and share on the iPad,”Bounds said.

Employees will return the iPadsand share their findings with all staffin Student Affairs at the end of thesemester. Bounds said Student Affairsplans to repeat the experiment thisspring.

“Experimenting is how you learn,”Bounds said. “Everybody wants toplay with cool things. We want to letpeople play and be productive.”

— By Cara BonnettManaging editor, News &

Information Office of InformationTechnology

Experimenting with the iPadfor workplace productivity

Visit the Student Affairs site studentaffairs.duke.edu/ipad

Armetta Hamlett, staff assistant

in residence hall operations,

records needed repairs on an

iPad as Linda Schlabach, senior

supervisor of housekeeping,

inspects a mattress in a room.

DIVERSITY AWARDDavid Walmer, associate professor of reproductiveendocrinology and fertility and member of the DukeGlobal Health Institute, was honored for his work toimprove health care in Haiti.

“David’s commitment to this project has beenunwavering. The example he provides encouragescountless others to do the same.”— Nominators, Dennis Clements, senior advisor for the Duke Global Health Institute and MichaelMerson, director, Duke Global Health Institute

Jacqueline Terrell, staff assistant for the ResearchNetwork on Racial and Ethnic Inequality, SanfordSchool of Public Policy, was recognized for ensuringlocal access to the intellectual life of Duke. She helpeddevelop the annual Black Scholars Essay competitionand a two-week summer research camp for local youth.

“She has put forth yeoman’s work to make sure thatall of Durham knows that they are welcome andwanted at Network events.”— Nominator, William A. Darity Jr.,

professor of public policy, African and African-American studies and economics

Winners of the Teamwork Awards and DiversityAwards for 2010 were honored at a luncheon inNovember. These awards recognize individuals whodemonstrate a respect and value for differing points ofview and recognize teams that collaborate on significantefforts that advance Duke’s mission. The awards highlighttwo of the guiding principles that create excellence at Duke.

“We honor these people not because they have anexclusive monopoly on these virtues,” said PresidentRichard H. Brodhead, “but because they illustrate, at sucha high level, the virtues we understand need to beembodied everywhere.”

The DART Analysis Team with President

Richard H. Brodhead, far left.

TEAMWORK AWARDSData Management Solutions Team: informalgroup from Duke Medicine who help researchers completing small-scale projects gather and manipulate data efficiently and securely.

“When members of this group accept the responsibility of managing data for the project, they allow theresearcher to focus on the research itself. Their work goes to the heart of the research mission.”— Nominator, Steve Woody, associate chief information officer

for Duke Health Technology Solutions

DART Analysis Team: nine University staff members who analyze the possibilities inherent in hundreds ofsuggestions to help close a $100 million budget gap. The team conducted more than 200 interviews andreviewed reams of data to help identify and support potential savings for the university, ranging from earlyretirement incentives to computer purchasing programs. So far, the University has been able to achieve $60million of the $100 million needed to reduce the budget by 2012.

“The impact of early DART initiatives and other cost savings and revenue generating measures has beensubstantial … The DART Analysis Team played a key role in helping Duke realize these significant savingsquickly and for the years ahead.”— Nominators, Provost Peter Lange and Executive Vice President Tallman Trask III

Teamwork/Diversityawards

Nominate a colleague for the 2010 Presidential Award, the highest award given to Duke employees. Nominations are accepted until Feb. 18, 2011. For nomination forms, visit hr.duke.edu/presidential

Do you know someone presidential?

Diversity Award winners Jacqueline Terrell, second from left, and David

Walmer, second from right, with President Richard H. Brodhead, far left,

Benjamin Reese, center, and Kyle Cavanaugh, far right.

Y O U R S O U R C E F O R G R E E N N E W S A T D U K E

Sustainable uke

7

Visit duke.edu/sustainability

Babs Wise has a new excuseto take the stairs instead ofthe elevator now that she

knows every elevator ride of justa few seconds uses enough energyto recharge her cell phone.

“It’s kind of neat that I cansave that much energy by justtaking the stairs,” said Wise,associate director of the Office of Undergraduate Scholars andFellows. “I like that it’s better formy health and the environment.”

Wise learned that bit ofsustainable trivia from a series of signs posted around SmithWarehouse and other buildings at Duke. Created by Students forSustainable Living and SustainableDuke, the university’s sustainabilityoffice, the signs are posted nearelevators and in bathrooms andkitchens as part of a campaign topromote eco-friendly behavior. Signs range in shape from the size of a business card to a paperbackbook cover.

“Duke has committed to becomecarbon neutral by 2024, and we can’tdo that without the help of employeeswho are willing to change theirbehavior and begin to take steps toreduce their own individual carbonfootprint at Duke,” said Casey Roe,outreach coordinator for SustainableDuke. “We hope these signs willremind employees about how theycan lessen their carbon footprint whilealso saving the university money byconserving energy, water and paper.”

A sign posted by faucets letspassersby know that for every oneminute the tap is running, they’reusing 2.5 gallons water. Another bycopiers alerts people that on average,each American uses 730 pounds ofpaper each year, an amount as high as a 40-feet tall tree. All signs areprinted on recycled plastic with eco-solvent inks.

During the fall semester, studentsbegan posting in six buildings: SmithWarehouse, Levine Science ResearchCenter, Fitzpatrick Center forInterdisciplinary Engineering,Medicine and Applied Sciences,Divinity School, Bryan Center andNicholas Institute for EnvironmentalPolicy Solutions’ houses on CampusDrive. Signs will continue to beposted this year and have been up in residence halls since August.

Joe Gonzalez, associatedean for Residence Life andHousing Services, said thereaction he’s seen from studentshas been overwhelminglypositive and students haveeven alerted him when signs gomissing because they want tomake sure they stick around.

“Improving sustainablebehaviors among residents is something we feel is veryimportant and hope thepositive reaction we’ve heardturns into a positive impact,”Gonzalez said. “They’vedefinitely been noticed bystudents and visitors to

campus like parents.” In fact, the signs were featured

on a sustainability-themed blog atecokaren.com after first-year studentmove-in. When a mother wasimpressed with Duke’s commitmentto sustainability, she posted picturesand commentary about the signs. Shesaid that a sign with facts like howmuch water is used during a minuteof hand washing or showering isimpactful because it gives a goodvisualization that translates tosomething tangible.

“Signage, if done right, is one of the best ways to educate people,”said Karen Lee, author of theecokaren blog. “Signs with tips, factsand do’s and don’ts are somethingpeople can sink their teeth into.”

— By Bryan Roth Writer, Office of

Communication Services

Signs posted around campus are part of acampaign to promote eco-friendly behavior

Tips on theSigns

Every minute of ashower uses theequivalent of 12bottles of water

Heating wateraccounts for 90

percent of the energyused to wash clothes

Each Americangenerates an average

of 4.5 pounds of waste every day

Operating a TV usesthe same amount ofenergy as up to 30compact fluorescent

light bulbs

A Sign of Sustainable Times

Katherine Grant, a graduate student who volunteers with Students

for Sustainable Living, posts a sticker above a sink in the Duke

Divinity School break room.

Suzanne Finley’s 11-year olddaughter, Gracie, whooped forjoy when she unwrapped her

birthday present last summer: a hotpink Verizon Razzle cell phone with abottom section that swivels to revealmusic player controls and a keyboardfor texting.

“She really wanted a cool phonewhen she entered middle school, andthe Razzle fit the bill,” said Finley, aclinical research coordinator II in theDepartment of Orthopaedics.

The phone fit the bill in another sense, too. Finley saved about15 percent on the phone and theservice plan by using the discountoffered to Duke faculty and staff.Employees are eligible for a variety ofdiscounts on Verizon phones, as well as15 percent off Verizon monthly plansof $35 or more and 25 percent offaccessories. AT&T Wireless andSprint/Nextel also offer discounts to Duke employees.

Finley started using Duke’sVerizon discount two years ago after reading about the savings inWorking@Duke. She was already

planning to switch mobileplans to obtain betterreception near her home in Cedar Grove, but theDuke discount was anadded bonus.

“I saved over $100 onjust the phones, in additionto the discount on themonthly plan,” she said.

Finley also used the 15 percent Verizon discounton monthly rates to add hermother-in-law to the familyplan. “Now she has a phonewhen she goes out to getthe mail, or goes outshopping,” Finley said. “Wefeel a lot more comfortableknowing she can reach us.”

A few weeks after Gracie’sbirthday, Finley and her daughterstopped in the Verizon store inBurlington to outfit Gracie withheadphones and a pink and greencarrying case. Even though she hadn’tbeen to that store, Finley received the 25 percent Duke discount foraccessories.

“I didn’t even have to show myDuke ID,” Finley said. “When I gavethem our account number, theyautomatically gave us the discount. It was that easy.”

— By Marsha A. Green Senior Writer, Office of

Communication Services

Dial up discounts on mobilephones, service

DUK E TODAY For daily news and information, visitduke.edu/today

I don’t want or hope for anything for myself. I would just like for the job market to getbetter so the economy can get better for everybody. But, if there’s a lot less unemployment

and a lot more people have jobs, we could have more business at the post office.”Eric ReidPostal Clerk II, Duke Postal Operations18 years at Duke“

“What is your New Year’s resolution?”

I want to be more generous of my time and resources tohelp people who need it – my friends, family, whomever.

I just want to remember to act when I see a moment of need insomeone’s life.”Ben PhillipsSenior program coordinator, Trinity College Office of Academic Deans7 years at Duke

I want to go back to graduate school for internationaleducation. I eventually want to work with refugee and

international families to get their children into college. I’ve donevolunteer work that showed me how it can be difficult for thesefamilies to get their kids into university, so I’d like to make adifference for them.”Shena SanchezStaff assistant, Office of Assessment Professional Development Programs2 years at Duke

dialogue@DukeHOW TO REACH US

Editor: Leanora Minai

(919) 681-4533

leanora.minai@duke.edu

Assistant Vice President:

Paul S. Grantham

(919) 681-4534

paul.grantham@duke.edu

Graphic Design & Layout:

Paul Figuerado

Photography: Bryan Roth and

Marsha Green of the Office of

Communication Services and Duke

University Photography.

Working@Duke is published monthly

by Duke’s Office of Communication

Services. We invite your

feedback and suggestions for

future story topics.

Please write us at

working@duke.edu or

Working@Duke, Box 90496,

705 Broad St., Durham, NC 27708

Call us at (919) 684-4345.

Send faxes to (919) 681-7926. “

WORKING@DUKE

— By Bryan RothWriter, Office of Communication Services

“Got astoryidea?

Writeworking@duke.edu

or Call681-4533

Join the Facebook fan page for Working@Duke atfacebook.com/workingatduke

For more information,visit oit.duke.edu,

select “Phone ServicesFor Faculty and Staff”

and check under“Wireless Phones.”

Check out all the PERQSsavings at

hr.duke.edu/discounts

Suzanne Finley and her daughter, Gracie, enjoy their phones

purchased with a Duke discount. Photo is courtesy of Kellie Finley, 7.