working@duke may, 2011 issue
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4 7RECIPE FOR FINANCIAL SUCCESSFrom May 23-27, Dukewill bring financialexperts to campuslocations for freeworkshops andinformation booths.
3
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2009, 2008, 2007 Gold Medal, Internal Periodical Staff Writing
2009, 2007 Bronze Medal, Print Internal Audience Tabloids/Newsletters
CELEBRATING FACULTY & STAFFDuke Appreciationreturns with events inMay, including a band,ice cream and employeeartwork during “Musicon the Quad.”
During the record drought four years ago, the Duke communityworked together to cut water consumption by 50 percent. When thedrought ended, the good habits continued. Last year, water use was
still nearly 200 million gallons less than the year before the drought began.Duke officials are encouraging
faculty and staff to take a similarapproach to spending as theuniversity emerges from the worsteconomy since the GreatDepression.
After nearly three years ofaustere measures and better thananticipated growth in investments,Duke has closed the $100 millionbudget gap created by investmentlosses in the endowment in 2008.With spending trends beginning toinch back up, the question remains:will the university be able to livewithin its means going forward?
Executive Vice PresidentTallman Trask III said Duke hasnow returned to a more sustainablebudget through a combination ofexpense reductions from the pastseveral years and investment returns on the university’s endowment,which increased 15.6 percent during calendar year 2010. Philanthropiccontributions also increased 15 percent to $346 million during the lastfiscal year after dropping $85 million the previous year.
Despite these improvements, Trask said financial diligence is vitalgoing forward, especially since traditional methods used to generatecapital through investments will not be available for the next two to three years.
“The new reality is we are operating with a budget that is about $60to $70 million less than what it was before the recession,” he said. “Wehave a lot of things we want to do, and those things cost money. Our
ability to take on new strategic opportunities will be limited withoutoutside funding or rearranging the money we already have to spend on other priorities.”
Living within the constraints of a smaller budget may provechallenging based on the latestspending trends. During fiscal year2009-10, university departmentscollectively reduced spending bymore than $44 million compared to the previous fiscal year. But thetrend has been going in theopposite direction for the last threequarters compared to the sameperiods in the previous year:
• From April to June 2010,spending increased 9 percent, orabout $11.1 million.
• From July to September2010, spending jumped 14 percent,or $8.5 million.
• From October to December2010, spending increased 18 percent,or $10.2 million.
“You can only go so long without buying certain things critical tosupporting our ongoing operations,” said Tim Walsh, vice president forFinance and chair of the analysis group for the Duke AdministrativeReform Team (DART). “While our spending is still 12 percent belowwhat it was before the recession, we can’t take our foot off the brakecompletely yet.”
Walsh said that further efficiencies and savings opportunities stillexist in places such as computer purchasing.
N E W S Y O U C A N U S E : : V o l u m e 6 , I s s u e 4 : : M a y 2 0 1 1
UNIVERSITY CLOSES $100 MILLION BUDGET GAP BUT FINANCIAL DILIGENCE IS VITAL IN YEARS AHEAD
SUSTAINABLE DUKE Duke’s graduatingstudents will be dressedin black caps andgowns this month, butthey’ll be greener thanever.
>> See NEW NORMAL , PAGE 5
$150M
$130M
$110M
$90M
$70M
$50M
($ Millions)
Jan-Mar Apr-June July-Sept Oct-Dec
2008
2009
2010
(pre-DART)
University Spending Trends
Schools and departments have reduced spending by millions between 2008 and 2009, but the trend
began to climb again during most of 2010 with three consecutive quarters of increases compared to
the same periods the previous year.
Be prepared in aninternational emergency
On his first night in Korea for a conference, Duke professor Shai Ginsburg slipped in the hotel
restroom and broke his right hip. For help arranging everything from
emergency surgery in Korea to a flight home 10 days later, he turned to Duke’s travel assistance program,International SOS.
“They sent an ER nurse from the U.S. to accompanyme,” Ginsburg said. “I was truly happy there was someonethere to take care of my medication and help me getthrough the airport. It’s more complicated than it seems.”
All faculty, staff and students who travel overseas onDuke business are covered by International SOS throughDuke. While arranging medical care is the mainstay of theservice, International SOS is a central component of Duke’soverall emergency management efforts and assists withsecurity emergencies, including evacuation from a country.
During recent political unrest in Egypt and theearthquake and tsunami in Japan, International SOS helpedidentify the whereabouts of Duke community members. InEgypt, the service arranged a charter flight to evacuate agraduate student, although it wasn’t used because she wasable to find space on an earlier flight.
“The value of having a program like SOS is it gives you peace of mind,” said Chris Boroski, director of Duke’sCorporate Risk Management. “If something bad happens –medical, natural disaster or a revolution – we have resourcesthat can help manage circumstances so we can have the bestoutcome possible.”
International SOS provides a 24/7 global network ofexperts and multilingual representatives who connect clients
with security and medical help, even routine health matterslike finding a dentist and arranging payment – dauntingtasks with a language barrier. “You generally can’t pull outyour Duke Select card overseas and say, ‘here you go,’ ”Boroski said.
Boroski cautioned that International SOS should not be confused with health insurance. While logisticsarrangements or evacuation are covered expenses inemergencies, faculty, staff and students are still responsiblefor medical care costs. (For staff and faculty who traveloften or live abroad, Duke Options health plan has anetwork of international hospitals).
Boroski serves as the point of contact at Duke forinternational medical and security emergencies. He notifiesInternational SOS when someone needs help; communitymembers on Duke business can also contact the servicedirectly. He stressed the importance of registering travel andcontact information with Duke prior to departure. Whileundergraduates are required to register, it’s not mandatoryfor graduate students, faculty or staff.
When something goes wrong abroad, Boroski firstchecks Duke’s online travel registry to see who from Dukeis overseas. During incidents in Egypt, Libya and Japan,some Duke community members had not registered. “If I don’t know you’re there, I can’t help you,” Boroski said.
Boroski reminds students, faculty and staff travelingabroad on Duke business to carry their International SOSwallet ID card, which has 24/7 telephone numbers. Themembership card is available for printing using DukeNetID and password through j.mp/internationalsos.
— By Leanora MinaiEditor, Working@Duke
A toast to professional development Don’t let the name of the club fool you:Toastmasters is not just about making dinnertoasts or formal speeches. The meetings teachskills in listening and leadership, as well as publicspeaking – all in a friendly atmosphere.
Blessy Josephs, a financial analyst for Duke University Hospital,views the twice-a-month meetings as part of her professionaldevelopment. “When I joined Duke Toastmasters, my supervisor andI included the training in my yearly personal development plan,” shesaid. “Toastmasters is a relaxing and supportive place to practicepublic speaking and giving feedback.”
Duke hosts two Toastmasters clubs. The Duke ToastmastersClub meets from 7 a.m. to 8 a.m. on the second and fourthWednesday of each month at the Duke University Federal CreditUnion at Erwin Square. The Blue Devil Toastmasters meet from noonto 1 p.m. on first and third Fridays at 705 Broad St.
Staff and faculty can attend an initial meeting as a guestwithout paying a membership fee. To join, members pay a one-timeenrollment fee of $20 and a recurring fee of $39 every six months.
For more information, visit hr.duke.edu/toastmaster.
Duke box numbers key to mail delivery on campus Duke Postal Operations sorts tens ofthousands of pieces of mail each day – all U.S.Postal Service mail coming to Duke and allinterdepartmental mail within Duke. They copewith the enormous volume by sorting by boxnumber, not by name.
To ensure that your mail gets to you in a timely manner, check that your box
number is correct in the Duke directory by logging on toDuke@Work [hr.duke.edu/selfservice]. Then ensure that youinclude the recipient’s box number when you address mail and insistthat those sending you mail, whether through the USPS or throughinterdepartmental mail, use your box number in addition to yourname. Even UPS and FedEx, which don’t take USPS box number, willaccept “Duke,” “DUHS,” or “Med Ctr.” followed by a box number.
Information on how to address mail at Duke is atpostoffice.duke.edu (click on “Receiving and Sending Mail”).
Free fun at the Gardens Sarah P. Duke Gardens’ free Family Fun Day on May 28 is going to bea bit fishy.
One of the events is the Great Fish Release, where children canjoin in putting goldfish into the newly refurbished fish pool at thefoot of the Terraces.
Family Fun Day, which is11 a.m. to 2 p.m., includes avariety of nature-focused,hands-on activities, frombuilding fairy houses toconcocting gel slime, playingwith bubbles, dissecting limabeans and seeing how plantscan grow in gloves.
Near the festival’s end,Paperhand PuppetIntervention – who willpresent a 1 p.m. show in the Doris Duke Center as part of the Arts inthe Garden performance series – will join festival-goers in aparticipatory parade through the Gardens.
No registration is necessary for Family Fun Day. To purchasetickets for the Paperhand performance, visit tickets.duke.edu or call(919) 684-4444.
For more information, call (919) 668-1707 or visitgardens.duke.edu.
Got an Android? Get DukeMobile DukeMobile, the suite of applications for sharing information aboutDuke with the most common mobile platforms, is now available onAndroid devices.
The DukeMobile suite includes improved maps of the Dukecampus, the Duke faculty, staff and student directory, librarycatalogue information, access to thousands of digital images fromDuke Libraries’ collections, news feeds from Duke, and the ability toreceive IT alerts and emergency DukeALERTs.
To get DukeMobile on your Android device, visit the AndroidMarket. To learn more about DukeMobile, visitoit.duke.edu/vvw/mobile.
Newsbriefs
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Letters to the Editor must include name and contact information. E-mail letters to [email protected] or mail them to Working@Duke Editor, Box 90496, Durham, NC 27708. Fax letters to (919) 681-7926. Please keep length to no more than 200 words.
RegisterInternational TravelDuke students, faculty andstaff traveling abroad onDuke business shouldregister their travel andcontact information priorto departure and carrytheir International SOSwallet membership card.
To register travel, print thecard or to learn more, visit j.mp/internationalsosonline or contact ChrisBoroski at (919) 684-6226or [email protected].
LEANORA [email protected]
As we work to enhance how newsand information are delivered toyou, we’re pleased to announce
that Working@Duke is now an edition of the online publication, Duke Today.
Duke Today has been redesignedinto a larger site and now includes twoeditions, “News” for content aboutDuke’s vibrant academic and researchcommunity, and “Working@Duke,” yourone-stop-shop for news and informationabout benefits, services, programs andthe people who work here.
As part of this change, we aretaking the opportunity to redesign theprint publication, which will bedelivered six times a year instead of 10,beginning with next month’s issue. Youcan read more about these changes inthe June issue.
The Working@Duke edition of Duke Today offers you a new way topersonalize news, and interact andcontribute to conversations in the Dukecommunity. You can customize topicsand headlines you want to follow, and,among other features, add comments to a story, take a poll, submit an idea,upload a photo and engage throughFacebook and Twitter.
The Working@Duke edition of DukeToday is brought to you by the sameeditorial team that creates the printedWorking@Duke. We’ll follow the sameguideline: useful and enjoyable contentthat helps you gain a betterunderstanding of the benefits, servicesand issues that affect your work and life.
Although you’ll receive fewerissues of the printed version, please turnto the online edition for more content inreal time.
Stay informed. Start aconversation. Stay connected. Checkthe Working@Duke edition of DukeToday at today.duke.edu/working. Infact, go one step further: set it as your home page.
Editor’sNote
The annual celebration of Duke faculty andstaff returns May 23 with a band, ice creamand employee artwork during “Music on
the Quad.” The marquee event is one of several special
activities in May to help recognize the more than32,000 faculty and staff at Duke. Local restaurantsare offering discounts; the Durham Bulls will hostspecial Duke Family nights and the Sarah P. DukeGardens has a Family Fun Day in store.
In addition, there are ways colleagues canshow appreciation for co-workers who make adifference – either by writing a note on the Duke Appreciation blog, or picking up a treatand free personalized bookmark at the DukeFarmers Market.
Kyle Cavanaugh, vice president for HumanResources at Duke, said he continues to beimpressed at the commitment of Duke facultyand staff. He noted the extra efforts duringseveral severe weather events during the winter,
as well as the response to international crisessuch as unrest in Egypt and the earthquake andtsunami in Japan.
“I’ve seen incredible efforts made to ensurethe safety of our students, faculty and staffoverseas when crises occur in other countries,and I know that there are thousands of otheremployees equally committed to bringing thevalues and mission of Duke University and DukeUniversity Health System to life each day,” hesaid. “I thank each one of them for all they dotoward building Duke’s excellent reputation near and far.”
Duke Appreciation 2011
“I love helping othersachieve their dreamsand goals.”
— Izy L. ObiSchool of Nursing
15 years
“I have this sense ofbelonging to this greatplace that people cometo from all over.”
— Rebecca Padilla-BurgosDuke Hyperbaric Center
10 years
“I have had numerousopportunities herethat I would not havehad elsewhere.”
— Christiane NooneyClinical Laboratory
20 years
“I haven’t traveled theworld but through myjob the world hascome to me.”
— Pamela LaddSanford School of Public
Policy35 years
“Duke not only takescare of their patientsbut their employees as well.”
— Wanda McLurkinDuke Raleigh
Cancer Center25 years
“Students at Duke arealways stimulating.They make it allworthwhile.”
— William ChafeAlice Mary Baldwin
Professor of History40 years
“I’m proud of the talent,dedication, diversity andcompassion of mycolleagues and leaders.”
— Dr. W. Kevin BroylesDuke University Affiliated
Physicians25 years
EVENTSDuke Family Nights, Durham BullsAthletic ParkMay 5, 6, 7, 8, 12 & 19Duke families with a valid DukeCard may buydiscounted tickets to Durham Bulls games, first-come,first served. Call (919) 956-BULL.
MARKET-GRAMS, Duke FarmersMarket May 6, 13, 20 & 27Visit the market on Fridays in May and purchase ahealthy snack for a colleague and personalize it with a free bookmark with sayings like “working at Duke with you is sweet.”
Music, Art & Ice Cream on the QuadMonday, May 23, 12 p.m. to 2 p.m.Bring lunch and join colleagues for employee art andpoetry exhibits, ice cream and music by SaludosCompay, a local Latin music quartet. (Rain date: May 24)
Family Fun Day, Sarah P. DukeGardens Sunday, May 28, 11 a.m. to 2 p.m.Garden-themed activities and a participatory parade led by the Paperhand Puppet Intervention.
For other Duke Appreciation events, such asdiscounts at area restaurants, visit hr.duke.edu/appreciation/2011
Duke Stars
Each year, Duke pays special tribute to faculty and staff who arecelebrating career milestones of 10or more years at the “Night of DukeStars,” an invitation-only event.More than 2,300 employees arecelebrating milestones. Here’s whatsome Duke Stars say about Duke:
Post a compliment about a colleague on the “Making a Difference” DukeAppreciation blog and tell the Dukecommunity how a co-worker makes adifference. Who’s been making adifference lately? Carl Hodges ofParking and Transportation got a
mention for arranging last-minute vantransportation for freshmen. RobDipatri, from OIT, arranged a last-
minute digital video conference whena guest lecturer for a Sanford Schoolclass was stuck in Washington, D.C.due to bad weather. And Lynell
Wiggins, at Perkins Library cheerfullykept the Library Administrative Officerunning smoothly when her supervisorwas away due to a family illness.
Post your note athr.duke.edu/makingadifference
Last year, more than 7,000
ice cream cones were given
out during the Music, Art &
Ice Cream on the Quad event.
Above: Joy Parton, a staff
specialist for the Hospital
Auxiliary, gets an ice cream
cone as part of Duke
Appreciation events
on the Quad.
3
hr.duke.edu/appreciation/2011
Complimenta Colleague
Sensory Expressions provided music for last year’s Music, Art & Ice Cream
on the Quad for Duke Appreciation.
Some people can throw together a delicious meal without a plan, butmany take a step back and think it through, recipes in hand. Thesame strategy applies for planning for financial success.That’s why Peg Helminski attended a retirement planning seminar
during last year’s Financial Fitness Week at Duke. “Life goes by so fast, and I don’t often step back and think about
personal financial stuff,” said Helminski, a staff specialist for the Center forLesbian, Gay, Bisexual and Transgender Life. “The seminar gave me goodideas of how to reinvest the money we still have after most of our savingsevaporated during the market crash.”
From May 23-27, Duke will once again bring financial experts toDuke University and Duke University Health System locations during aweek of workshops and information booths offered at no charge to faculty,staff and their family members.
Workshop topics include fundamentals of investing, retirementplanning, achieving long-term financial goals, building a strong credithistory and more. Among information booths on May 25 at the SearleCenter will be the U.S. Department of Treasury. A representative will assistemployees in researchingwhether there are uncashedsavings bonds or otherunclaimed funds held bythe government in theirname.
New this year is abenefits workshop inSpanish: “Entendiendo Mi Plan de Retiro deDuke” (UnderstandingMy Retirement Plan atDuke). The workshopwill help a growing number of Spanish speakers employed at Dukeunderstand how they can use Duke’s retirement plans to help preparefor a comfortable retirement.
“We want to remove as many barriers as possible in dialoguingwith employees about this important benefit,” said SylvesterHackney, assistant director of Benefits at Duke.
— By Marsha A. GreenSenior Writer, Office of Communication Services
What’s your recipe for financial success?
Learn more at hr.duke.edu/financialfitness
A taste of Financial Fitness
Week workshops
n Everything you need to know
about Duke life insurance plan
s (Casper Holroyd
of Holroyd Agency)
n Managing Your Retirement Po
rtfolio During Market Fluctuati
ons (Roger Gray,
director, head of Relationship
Management with DWS Retire
ment Services)
n Retirement Strategies for Wom
en (Tom Overcash, senior finan
cial advisor, VALIC)
n Five Habits of Highly Success
ful Investors (James Ferguson
, financial advisor,
TIAA-CREF)
Because space is limited for m
any workshops, reservations a
re recommended. For the
full schedule and locations an
d to reserve a seat, visit hr.du
ke.edu/financialfitness.
Recipe for Financial Success
Financial Fitness Week at Duke
When & WhereMay 23
Perkins Library, West CampusWorkshops: 9 a.m. to 3:45 p.m.
Information booths: noon to 2 p.m.
May 25Searle Center, West Campus
Workshops: 8 a.m. to 4:45 p.m.Information booths: noon to 2 p.m.
GET THE INGREDIENTS AT FINANCIAL FITNESS WEEK MAY 23-27
Department: The Center for Lesbian, Gay, Bisexual and Transgender Life
Years at Duke: While some variation of the center has been around since 1994,it moved to its current location in the West Union in 2004.
Who they are: The Center for LGBT Life provides education, advocacy,mentoring, academic engagement and space for lesbian, gay, bisexual,transgender, transsexual, questioning and straight-allied students, staff and facultyat Duke. Through its services, the Center encourages critical thinking about theintellectual, cultural and political ramifications of sexual and gender difference atDuke and beyond. It seeks to challenge bias and intolerance in order to promoteaffirmation and support a more hospitable campus climate. The Center alsoserves and supports Duke alumni and the larger community.
What they’re known for: As part of the annual celebration of Coming OutDay, an event that encourages positive support for LGBT community members,the Center distributes free T-shirts with the slogan, “Love=Love.” Despiteprinting 1,500 shirts every year, they are regularly snatched up in less than
90 minutes. “Outside of Duke T-shirts sold by the Duke bookstores, it’s the mostpopular T-shirt on campus and has also been spotted at the Today show, outsidethe White House, at the National Equality March and on CNN,” said JanieLong, director of the Center for LGBT Life. “They’ve become a very importantsymbol on the Duke campus for equality.”
What they can do for you: Many events sponsored by the Center for LGBTLife are open for faculty and staff. Activities include guest speakers and AllyTraining, which teaches employees to support LGBT community members. The Center also hosts a listserv for employees.
Number of employees: Three
Hidden department fact: The Center for LGBT Life acts as the main campusorganizer of the annual North Carolina Pride Parade and Festival hosted on Duke’sEast Campus. Every year, thousands of people participate and watch the festival’sparade along Main Street.
Significant achievement: “We now have hundreds of students who interactwith us, as opposed to four students who interacted with us on a regular basiswhen I got here in 2006,” Long said. “I know we’re making a lot of positivechanges in people’s lives.”
Big goal: Long said she’d love to see a larger group of faculty and staff membersbecome involved with the Center. “If we’re going to have the most supportivecampus possible for the LGBT community,” she said, “it has to be driven by the faculty and staff who work here.”
How they make a difference: Members of the Center staff hold varioustrainings across the university and health system to teach about LGBT issues.“We work to help everyone understand the variety of students, employees, andeven patients at Duke,” Long said.
Learn more about the Center for Lesbian, Gay, Bisexual and Transgender Life at studentaffairs.duke.edu/lgbt.
— Interview by Bryan Roth, Writer, Office of Communication Services
Center for LGBT Lifechallenges intolerance
Duke students distribute “Love=Love” T-shirts during the annual Coming Out Day activities outside
the Bryan Center.
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Got a suggestion for Inside Duke? [email protected]
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DART introduced a new program in February 2010 to offer volumediscounts on computers based on three levels of computer needs. Thespecifications of the three levels were determined by department andschool IT professionals.
The level 1 model was projected to meet the need for about 60 percentof Duke’s faculty and staff, with level 2 and level 3 computers designated formore advanced computing needs. The level 1 computer also costconsiderably less than level 2, which costs significantly less than level 3.
Based on the first half of the current fiscal year, only about 11 percentof 1,627 computers purchased through the program were for the level 1model. Because the average cost of a level 1 computer is significantly less,the projected savings being lost annually is $1.2 million.
“Some of the upticks in spending are disturbing,” Trask said. “We can’tgive back all the savings we’ve taken out of the budget the last couple years.”
Doing More with Less
While Duke avoided the type of mass layoffs other institutions faced,working down to a more sustainable budget did not happen without animpact on services. Trask said reductions in the last two years will require“somewhat different expectations about service levels in some areas.”
The impact of doing more with less has created changes in service as vacant positions have been eliminated to help reduce overall expenses.Due to the number of staff members in Grounds who took the earlyretirement incentive, the maintenance of 626 acres of Duke’s campus isless frequent.
Reduced staffing has also affected areas such as Duke’s central HumanResources office, where staffing ratios have gone from 189 employees toevery one HR staff member to 312 employees to every one HR staffmember, meaning fewer HR staff to respond to service needs and requests.
Kyle Cavanaugh, vice president for Human Resources, said that whilestaffing has been reduced, demand for services has increased. For example,the number of faculty, staff and dependents covered by Duke’s healthinsurance plans increased by 2,000 this year to 59,000.
“That translates directly to increases in support and customer servicetransactions,” he said. “We also have more regulatory demands withthings like national health care reform and a larger employee populationwith the expansion of the Health System.”
Human Resources, like many departments, has sought efficiencies to help balance the increasing demands with quality service.
“We are using technology and self-service options such as theelectronic timecard more and more,” Cavanaugh said. “We have tobalance the personal interaction with customer service to be more efficientand effective. But, like many places, people are working harder.”
Count Doris Jordan among them. She recently worked as a programcoordinator at the Kenan Institute for Ethics, where she said she was
“wearing more hatsthan the church ladyin the amen corner.”
After her job wasconverted to a nine-month appointment,she transferred to astaff assistantposition with theDuke EnvironmentalLeadership Programin the NicholasSchool of theEnvironment.
“I think theincreased workload is felt particularly in support roles,” she said. “In myformer role, I was basically working several jobs and working overtime. Inaddition to my program coordinator role, I did everything from paying bills to scheduling appointments, washing dishes, moving furniture andmanaging other administrative and financial responsibilities.”
John Fay, an instructor at the Nicholas School of the Environment,said increases in enrollment have led to slightly larger class sizes and morework outside the classroom.
“I used to co-teach a class with a colleague who picked up moreadvising, so I now teach the class solo,” he said. “I spend more timeduring the weekends preparing for lectures and making sure I have things set for classes during the week.”
Provost Peter Lange said that while the last couple of years ofcontraction have created some strain, he is impressed with how facultyand staff have pulled together to address the challenge.
“I think we’ve done pretty well with morale,” he said. “But goingthrough a few years of austerity can shorten people’s fuses about otherthings not directly associated with the austerity itself. And I canunderstand that. Thankfully, this year we can provide a pay increase tohelp recognize people, their hard work and the sacrifices they’ve made.”
Out of Crisis Comes Opportunity
While cutbacks have forced people to pick up additionalresponsibilities, they’ve also helped spur innovative changes. The Biologydepartment, for example, no longer uses frogs in the physiology lab. Thedepartment now uses equipment and software to allow students toconduct physiological assessments on each other such as their heart ratesafter climbing stairs.
“We made the change for several reasons, including ethical concerns,economics and student interest,” said Randy Smith, business manager forthe Biology department. “Students are more interested in their ownphysiological responses than that of frogs.”
Smith also cited a transition to centralized printing for a 60 percentcost savings for the department. The department adopted the ePrintsystem, allowing individuals to send files to a shared printer that onlyprints after a user swipes his or her DukeCard.
“We found that we were wasting lots of toner and paper,” Smith said.“People would print out materials and leave them on the printer or find amistake and then reprint the materials. Thousands of dollars in paperwere being left on the printer each year.”
To encourage more people to abandon individual desktop printers,the department agreed to fund the cost for toner and paper for the ePrintstations.
“This may be one of the few instances where we are giving somethingaway for free and still saving money,” Smith said.
Emerging from the Recession
After nearly three years of budget reductions, both Trask and Langesaid the university now needs to turn its attention to operating effectivelyand efficiently in thepost-recessionenvironment.
“I think we’veall learned a lotgoing through this,”Lange said. “Welearned whathappens when yougo down and how to manage that.Now, we have tolearn how you startexpanding again and do those things well.”
That expansion has a different meaning than it did before therecession.
“We’re still quite constrained on making long-term financialcommitments,” Lange said. “Moving ahead, we have to have a little moreforethought and self-restraint. Before you take on a new expense, beforeyou decide to do an event, or before you run a new program, you need to be more cautious, more careful, think more about whether you canoverlap with existing resources or staffing.”
Two years ago when the recession first took hold, Trask said that thedevelopment of the budget for fiscal year 2011-12 would be the mostchallenging – the time when the university had to have the answers for the $100 million shortfall it faced.
“So far that process is going better than I expected,” he said aftercompleting budget meetings with administrative departments. “Most areasare coming in at the budget target and a few are coming in under budget.”
But he cautioned that continued financial prudence would be neededin the years ahead.
“If you don’t need to spend it, don’t,” Trask said. “If you don’t spendit, we’ll likely spend it on you.”
— By Paul GranthamAssistant Vice President
Office of Communication Services
New Normal CONTINUED FROM PAGE 1
If youdon’t need
to spend it, don’t. Ifyou don’t spend it,we’ll likely spend iton you.”
— Tallman Trask III, Executive vice president
“I waswearing
more hats than thechurch lady in theamen corner.”
— Doris Jordan,Former program coordinator atthe Kenan Institute for Ethics
“
Learn how to improve your health and well being at dukewell.org
6
Twenty-seven Duke employees and communitymembers sat in a circle, gazing at their hands as theyslowly brought them together, then apart. “Pay attention to the sensations you feel,” said
Dr. Jeff Brantley, the class facilitator. “Don’t worry if yourmind wanders; just bring it gently back to the sensationsof your hands.”
Silence settled over the room as participants gentlymoved their hands back and forth.
“How did that feel?” Brantley asked. "Relaxing,” a participant replied.
The exercise was part of a free 90-minute seminar,Managing Job Stress, offered to Duke faculty and staffthrough DukeWell, Duke’s faculty and staff healthinitiative that focuses on managing health risks, incollaboration with Duke Integrative Medicine.
Duke is offering the year-long series of seminars togive participants practical advice and tools for improvingtheir health. The seminars are facilitated by healthpractitioners at Duke Integrative Medicine and coverwellness-related issues such as stress reduction, weightmanagement and healthy lifestyles.
“Duke has a commitment to advancing a culture of health,” said Kyle Cavanaugh, vice president for DukeHuman Resources. “It makes great sense for us to work in partnership with our faculty and staff to offeropportunities to improve and maintain their health.”
Brantley, the interim director of Duke IntegrativeMedicine and founder of the Mindfulness-Based StressReduction Program, said that the hand exercise in the
stress management class is a simple example ofmindfulness – paying attention to bodily sensations in a non-judgmental wayto bring the mindback to the presentmoment.
“Often themind is soagitated when weare stressed that it takesa strong physical sensation to distract it,” he said. “Apractice such as this won't make the stressors disappear,but it can help us stop our minds from churning and helpus disentangle from habits of reactivity.”
Karen Whitney, a grants and contracts assistant in theDivision of Rheumatology, attended the session and wasso taken with the practical information she learned duringthe seminar that she brought it back to her administrativestaff meeting the following day.
“Some people laughed when I explained the idea ofmindfulness, saying they were too busy to take time to doexercises like this,” Whitney said. “But I invited people tostay after the meeting for five minutes to do a shortmindfulness exercise paying attention to the breath. Threepeople stayed, and after we finished, we looked aroundand agreed that everybody looked less stressed.”
— By Marsha A. GreenSenior Writer, Office of Communication Services
Free DukeWell classes focuson healthy lifestyles
UpcomingDukeWellSeminars
• May 12, Stress Relief RightUnder Your Nose
• June 16, Creating Even More Positivity In Your Life
• July 7, Cooking for Two
Workshops are 5:30 to 7 p.m. at the Duke IntegrativeMedicine building on the Centerfor Living Campus on Erwin Road.Call (919) 416-3853 to register.
Presidentialawards
Service/Maintenance
Wesley PhillipsSpecial Projects Supervisor,Duke Lemur Center
“In his two year tenure, hehas saved the DLC and theuniversity tens of thousandsof dollars in long-termmaintenance fees andcontracts, and built uniqueprojects such as mouse lemurhabitats,” said nominatorGreg Dye, operationsmanager of the Duke LemurCenter. “The effort anddevotion of this humble man,given so generously to theDLC, helps to distinguishDuke from any place else.”
Clerical/OfficeSupport
Tami TuckAdministrative Assistant,Children’s EnvironmentalHealth Initiative, NicholasSchool of the Environment
“Tami is organized, persistent,meticulous, levelheaded,creative, efficient, and a teamplayer,” said nominator MarieLynn Miranda, director of theChildren’s EnvironmentalHealth Initiative. “She is trulymotivated by the mission ofthe organization. [Her] manycontributions make the CEHIand the university more highlyfunctioning and morehumane, which I find to be anextraordinary combination.”
Managerial
Tamara A. Overcash Director, Prospect Research,Management and AnalyticsUniversity Development
“Tamara had a vision of whatwould improve and enhancethe tools of fundraisers tobring in more dollars forDuke,” said nominator KellyVogel, briefings specialist andsenior research analyst forprincipal gifts. “She crafted aprofessional team of forward-thinking, diverse individualswho believed in her visionand worked hard to carry itout. She keeps the teammoving forward as only a top-notch coach could.”
Clinical/Professional
Christine AdamczykProject Director, Duke Centerfor Science EducationDepartment of Pharmacology& Cancer Biology
“In the past year and a half,Chris has accomplished morethan many employees mightaccomplish over five years,”said nominator Rochelle D.Schwartz-Bloom, director ofthe Duke Center for ScienceEducation. “Her passion andenergy for engaging the Dukecommunity in scienceeducation outreach areremarkable.”
Executive Leadership
Gerald L. WilsonSenior Associate Dean,Trinity College of Arts & Sciences
“Academic Deans uphold theacademic standards of theCollege,” said nominator LeeBaker, dean of academic affairsfor Trinity. “Dean Wilson setsthe tone for a culture ofequity, fairness, deliberation,cooperation and innovationamong the Deans by providingreal leadership by example.The way he adjudicatescomplex and compellingacademic problems is bothsensitive and fair.”
The winners of the Presidential Award for 2010 for outstanding service were honored by Duke President Richard H. Brodheadin April. The award, among the most prestigious of honors given to Duke staff and faculty, recognizes distinctive contributionsto Duke University and Duke University Health System over the year. Brodhead presented each recipient with a PresidentialAward Medallion and a check for $1,000. In addition to the five Presidential Award winners, 18 faculty and staff members wererecognized as Meritorious Award winners. Each received an award and $100. Visit hr.duke.edu/presidential for Meritorious Award winners.
Wesley Phillips Tami Tuck Tamara A. Overcash Christine Adamczyk Gerald L. Wilson
Sustainable uke
7
Find out about Duke Stores’ other sustainable actions atdukestores.duke.edu/about/sustainability.php
Duke’s graduating students will be dressed in black capsand gowns this month, but they’ll be greener thanever.The change isn’t in color, but rather the substance of
the graduation garb. On May 15, students will wear apparelmade of material produced from recycled plastic bottles.About 4,500 undergraduate and graduate students areexpected to receive diplomas; this means as many as100,000 plastic bottles could wind up on students ratherthan in a landfill.
“Everyone on campus, it seems, wants to do what theycan to be more environmentally responsible,” said JimWilkerson, the director of Duke University Stores who ledthe effort for making the change to sustainable caps andgowns. “This choice is representative of what the universityis doing as a whole, so it was an easy decision.”
Purchased through Oak Hall Cap and Gown of Salem,Va., the academic regalia will be made of fabric spun frommolten plastic pellets. Each cap and gown is made of about20 used plastic bottles. The caps and gowns were alsoshipped in boxes made of recycled cardboard and in storagebags made from recycled plastic.
Wilkerson said the new caps and gowns cost about $2to $3 more than ones made from other materials, likepolyester. Of that extra few dollars, Oak Hall contributes25 cents for each gown sold to Duke’s Students Taking anActive Role in Sustainability (STARS) committee, whichprovides funding to sustainability related projects at Duke.
“These gowns will help our graduates literally ‘walk thewalk’ for sustainability and, hopefully, encourage them tothink about ways they can address environmental issues intheir lives beyond Duke,” said Tavey McDaniel Capps,director of Sustainable Duke.
The move to sell “green” caps and gowns isn’t the onlysustainable aspect of Duke Stores. In addition to selling
eco-friendly office and school supplies, recycling paper andplastic materials and saving and reusing boxes and packingsupplies, Duke Stores also has helped the university makesome big changes:
g During the state’s worst drought in 2007, Duke Stores’administrators took the lead in purchasing 189 high-efficiency laundry machines for residence halls thatsave almost 3 million gallons of water per yearcompared to normal washers and also cut energy costsby about $75,000.
g The textbook buy-back program has purchased about51,000 books in the last four buy-back sessions,diverting about 13,000 tons of books from landfills.
g The Terrace Shop in the Doris Duke Center collectsrainwater to water plants at the Sarah P. Duke Gardens.
“In this era of environmental stewardship, all thesethings just feel like the right thing to do,” said Tom Craig,merchandise manager for Duke Stores. “Natural resourceswon’t be around forever, so we want to be committed toreducing and reusing materials to make sure we’re helpingDuke be as green as possible.”
— By Bryan Roth Writer, Office of Communication Services
From PlasticBottle toGraduationGownStep 1
Recycled plastic bottles are processed to removeimpurities such as labels
and caps.
Step 2Bottles are then choppedinto fragments called
“flakes.”
Step 3Flakes are then melted
and solidified into uniformpellets called “chips.”
Step 4Chips are melted
again and extruded into acontinuous filament yarn.
Step 5The yarn is woven,
dyed and finished into a gown.
GreenGownsStudents wear gowns made from recycled
plastic bottles
Y O U R S O U R C E F O R G R E E N N E W S A T D U K E
Above, recycled plastic bottles are turned into yarn in a three-step process.
At right, the sustainable gown ends up looking like any other graduation
garb despite its recycled origins.
PERQSEMPLOYEE DISCOUNTS
Thinking of giving flowers for Mother’sDay? You’re in good company.
Mother’s Day, which is May 8, is one of thelargest U.S. consumer spending holidays.According to the National Retail Federation,Americans spent more than $14 billion buyinggifts for mothers last May, including $1.9billion on flowers.
To help Duke faculty and staff save onpampering mothers with flowers or othergifts, here are six discounts available throughPERQS, Duke’s employee discount program.
Baskets and buds: Save 15 percent on flowersand gift baskets when ordering online or byphone at 1-800-Flowers.com. Check thePERQS website for discount code (NetIDrequired).
Free Raleigh delivery: Order flowers throughFallons Creative Flowers in Raleigh and receivefree delivery in Raleigh. Call (919) 828-4134 or(919) 836-8123.
Love garden: Send a prepackaged “lovegarden” – flower seeds, soil and pot – and get
a 10 percent discount from Lilyputts GiftBaskets. Mom just needs to add water, placethe pot in the sun and then watch the flowersgrow. Check the PERQS website for discountcode (NetID required). (714) 345-6276.
Garden fresh: Forest Hills Florist, a family-owned florist shop in Garner, offers a 10 percentdiscount on any new purchase. (919) 772-6234.
Carnations to cookies: Save 20 percent onplants, flowers and gourmet cookies at FromYou Flowers. Check the PERQS website forthe discount code (NetID required). (800)838-8853.
International flower power: Send flowers,plants and gifts across the street or aroundthe world through ProFlowers. Get 15 percentoff any purchase from proflowers.com. Checkthe PERQS website for the discount code(NetID required) or call (800) 210-2279 andmention Duke.
— By Marsha A. GreenSenior Writer,
Office of Communication Services
Save on flowers, gifts for Mother’s Day
DUK E TODAY For daily news and information, visittoday.duke.edu/working
I feel appreciated when I receive compliments from my coworkers. It’s nice when my supervisor tells me I’ve done a job particularly well or when one of my clients –
the faculty and staff of the Friedl Business Center – tell me that they’re thankful.”Susan RymanBusiness manager, Friedl Business Center21 years at Duke“
“What is it at Duke that makes you feelappreciated?”
The students and staff at the Freeman Center make me feel special. Since it’s a small building, and we don’t
serve thousands of people like the Great Hall or Marketplace,I get a lot of one-on-one interaction with everyone. Whenthey come in, sometimes they’ll call me Aunt Saundra. It’snice to be seen like a mom or aunt.”Saundra BullockFood service coordinator, Duke Dining Services24 years at Duke
When I think about Duke, I think about the nice people I work with and the mutual appreciation with students in
class. I also appreciate that Duke takes care of health expensesthrough my insurance and has helped to pay for my children’scollege tuition.”Lewis BlakeAssociate professor of the practice, Department of Mathematics28 years at Duke
dialogue@DukeHOW TO REACH US
Editor: Leanora Minai
(919) 681-4533
Assistant Vice President:
Paul S. Grantham
(919) 681-4534
Graphic Design & Layout:
Paul Figuerado
Photography: Bryan Roth and
Marsha Green of the Office of
Communication Services and Duke
University Photography.
Working@Duke is published monthly
by Duke’s Office of Communication
Services. We invite your
feedback and suggestions for
future story topics.
Please write us at
Working@Duke, Box 90496,
705 Broad St., Durham, NC 27708
Call us at (919) 684-4345.
Send faxes to (919) 681-7926. “
WORKING@DUKE
— By Bryan RothWriter, Office of Communication Services
“Got astoryidea?
or Call681-4533
Join the Facebook fan page for Working@Duke atfacebook.com/workingatduke
View the full list of PERQS discounts at
hr.duke.edu/discounts