WOP FACTSHEET 2

WATER OPERATORS’ PARTNERSHIP BETWEEN

Office Nationale de l’Eau Potable et de l’Électricité(ONEE) Morocco

Syndicat Interdépartemental pour l’Assainissement de l’Agglomération Parisienne(SIAAP) France

TARGETED IMPROVEMENTS ON

Wastewater Treatment Processes | Risk Prevention in Hygiene and Safety Water Quality Control

MENTEE MENTOR

Office Nationale de l’Eau Potable et de l’Électricité

(ONEE) Morocco

National water, sanitation and electricity public utility, Morocco

Syndicat Interdépartemental pour l’Assainissement de

l’Agglomération Parisienne(SIAAP) France

Sanitation utility of greater Paris, France

G E N E R A L D A T A

3.3 millionACCESS TO SANITATION (2012)

211,000WASTEWATER TREATMENT CAPACITY

7600EMPLOYERS

9 millionACCESS TO SANITATION

2.500,000WASTEWATER TREATMENT CAPACITY

1700EMPLOYERS

(Sanitation only)

M O T I V A T I O N S

Develop capacity on sanitation.Staff redeployment.

Service improvement.Human Resources motivation.

Social responsibility.Raise awareness internally and

externally of work.Human Resources.Knowledge Sharing.

S U P P O R T I N G T H I R D P A R T Y

The inception of the partnership arose from a personal acquaintance, support requested by mentee.

M3/ DAY

M3/ DAY

WATER OPERATORS’ PARTNERSHIPSWOPs are peer‑support arrangements between two or more water and sanitation operators, carried out on a not‑for‑profi t basis with the objective of strengthening operator capacity.

BEWOPBoosting the Effectiveness of Water Operators’ Partnerships (BEWOP) is a 5‑year research, operational support and outreach initiative aimed at boosting the effectiveness of Water Operators’ Partnerships around the world.

Launched in September 2013, BEWOP is a collaboration between leading water sector capacity development institute, UNESCO‑IHE, and UN‑Habitat’s Global Water Operators’ Partnership Alliance, the organization leading the global WOPs movement.

This project was made possible with the support obtained from the Dutch Government.

This fact sheet is part of a series summarizing WOPs cases being studied in order to draw lessons that will guide better practice.

FIND OUT MOREBEWOP.org | #BEWOP

Global Water Operators’ Partnerships Alliance

TIMELINE

First WOP agreement signed, trainings on sanitation operations and works begin

Inception of the water and sanitation quality control track

Second WOP agreement signed, including 7 improvements tracks

Inception of the security and hygiene track

COST

ONEE SIAAP

STAFF TRAVEL COSTS AND LOGISTICS COVERED BY MENTEE

STAFF TRAVEL COSTS AND LOGISTICS COVERED BY MENTOR

2009

2012

2002

2008

I M P L E M E N T A T I O N

I M P L E M E N T A T I O N

EXTE

NSIO

N

APPROACHThe WOP aimed at strengthening technical and organizational capacity of ONEE through knowledge sharing with SIAAP. During the first phase, the mentor provided technical support to the Moroccan utility as it was taking on its new sanitation mandate through training for technicians, engineers and managers. The second phase widened the scope of the partnership to make targeted improvements in key areas identified jointly through peer‑to‑peer exchanges.

IMPROVEMENT TRACKSWastewater Treatment Processes

ONEE undertook a successful transition to sanitation service provider

Risk Prevention in Hygiene and SafetyNew skills developed by ONEE staff.

Water & Sanitation Quality ControlAnalysis of needs and implementation of quality control mechanisms.

Cross-cutting70 ONEE technicians, engineers and managers trained and expertise decentralized within utility.

New and enhanced safety standing in site construction and treatment of industrial disposal.

Implementation of communication tools.

CHALLENGESDependency on individual experts is a potential threat to sustainability.

Cultural discrepancies in proposed solutions can potentially stand in the way of effective implementation.

Coordination and complementarity of various WOPs underway required further attention.

SUCCESS FACTORSDemand‑driven objectives, which generate mutual trust.

Direct peer‑to‑peer interactions and adaptability.

Partner readiness in terms of managerial and financial commitment, level of performance and technical expertise.

Clear governance mechanisms to monitor progress on targets.

WHAT THEY SAID“We all have the same rules of the game, the same requirements, but we do not have the same constraints (HR, material).”Laboratory Assistant Manager, SIAAP

“Intangibles results [such as] trust could be measured by the durability of the WOP, continuous demand of the mentee, frequent exchanges...”Manager of the Cooperation Department, ONEE

“ONEE staff were inquiring about all of our available documentation. They were making substantial time and money savings through these technical exchanges.”Laboratory Assistant Manager, SIAAP

“Our approach is learning from the North, opening to the South.”Director of Quality Department, ONEE

WATER OPERATORS’ PARTNERSHIPSWOPs are peer‑support arrangements between two or more water and sanitation operators, carried out on a not‑for‑profi t basis with the objective of strengthening operator capacity.

BEWOPBoosting the Effectiveness of Water Operators’ Partnerships (BEWOP) is a 5‑year research, operational support and outreach initiative aimed at boosting the effectiveness of Water Operators’ Partnerships around the world.

Launched in September 2013, BEWOP is a collaboration between leading water sector capacity development institute, UNESCO‑IHE, and UN‑Habitat’s Global Water Operators’ Partnership Alliance, the organization leading the global WOPs movement.

This project was made possible with the support obtained from the Dutch Government.

This fact sheet is part of a series summarizing WOPs cases being studied in order to draw lessons that will guide better practice.

FIND OUT MOREBEWOP.org | #BEWOP

Global Water Operators’ Partnerships Alliance