willowdna webinar april 2016 beyond next

PowerPoint Presentation

BEYOND NEXT creating e-learning that sparks real changeLisa Minogue-WhiteDirector of Learning Solutions

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ENGAGE MEENGAGING CONTENT STORIES, MOVEMENT & CONTEXTENGAGING JOURNEYSENGAGING WITH NEW LEARNING - BRING YOUR OWN LEARNINGENGAGEMENT TOOLS - NEXT GENERATION TECHNOLOGY

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A RICH LEARNING ENVIRONMENT

WHAT IS THE MOST ENGAGING LEARNING EXPERIENCE YOU RECALL?

Ive asked you a question demonstrating interest in your experience and getting you in the zone before diving in4

TRIGGERING EXISTING LEARNING KICK STARTS ENGAGEMENT

Im naturally applying context5

TRIGGERING EXISTING LEARNING KICK STARTS ENGAGEMENT

WHO SETS THE LEARNING OBJECTIVES?

Broadcast or worse still powerhose its why solutions like Lynda tend to get a spike of engagement as it enables the learner to set the objectives, but the challenge here is one of context and application (well come back to this!)6

LEARNING THAT CONNECTS

The Broadcast model ofcommunicationhas been trumped by theco-creation of storiesthat arethemselves co-owned.

From Julian Stodd and the social age7

PERSONALISATIONWHAT INTERESTS THEM? WHAT ARE THEIR PREFERENCES?

So in early project definitions when I hope you are doing your performance consulting or value chains, understanding learner behaviour, preferences and how they currently get their learning works

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FRANCE TELECOMTITLE: FRUAD AND REVENUE ASSURANCECLIENT: FRANCE TELECOMCATEGORY: PRACTICE COMMUNITY

Money savedCreated once and contextualisedApplied and validated from front lineExplicit knowledge captured in great contentCommunity provided tacit, validated approach and provided ongoing QA

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FRAUD & RA COMMUNITY

Y1: 55mY2: 55M Y3: 55MY2: 71mY3: 71MY3: 30Mcumulative cash-flow benefit since March 01: 337M

Experts gathered together - agree targets, processes, approachLearning from what works the combination, resources needed etc you can tell the story and engage others

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PAYING ATTENTIONSOMEONE NEEDS TO CARE

Facilitation and someone to support is key

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THE NEW LEARNING PROFESSIONAL

CONNECTOR AND CATALYST

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CHANGES IN LEARNING STRATEGY

WHAT CONDITIONS DO WE NEED TO PERFORM?

Putting the right people together in the right environment, at the right time, with the right tools thats how we catalyse learningTom Spiglanin at DevLearn 2015

Tom works with rocket scientists his role is to ensure things dont get in the way!13

CATALYST - A DEFINITIONcatalyst noun catalyst \ka-t-lst\: a substance that causes a chemical reaction to happen more quickly: a person or event that quickly causes change or action

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ENGAGE THE SENSES

MOVEMENT, MUSIC, LANGUAGE, STORIES ENGAGE ON ALL LEVELS

How does this make you feel? Memory triggers? Future plans?16

CONTEXT

AS A LEARNER I RECOGNISE THIS, IT RESONATES

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Project: Business TravelAudience: Graduate onboarders, first time business travellersKey drivers: Visually engaging, realistic scenarios, strong branding

Movement draws the eye18

Project: Retail customer serviceAudience: Customer service staff on shop floorKey drivers: Provide opportunities for reflection, realistic case studies, voice of colleagues

Tell a real story19

PROVOKE

USE IMAGES AND ASK QUESTIONS THAT ACTUALLY MATTER

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SELF DIRECTED DOESNT MEAN YOURE ON YOUR OWN

No matter how simple or sophisticated the experience is, guidance, feedback and support is key

Wired magazine debating VR22

Taking qualifications online23


Discussions, tutors, assignments and live presence CREATE THE ENVIRONMENT






LEARNING PATH

FORMAL CONTENTWORKING PRACTICESCOMMUNITYMENTORING/ CHAMPIONSTECHNOLOGY

Customer service academyProduct trainingSystems performance supportDaily after action reviews News portal and FAQsLeaderboardsProduct championsCross-site communitiesCustomer insightsRepresentatives from marketing and product developmentManaging talent through mentorship programmesQuick masterclassesVideo insightsLearning portalCommunity siteMobile performance support

This helps explain the business case and tells us what we need to do27

ORCHESTRATIONLearning design becomes a job of understanding how element flows to enable transformation

For the learning designer, its deciding what creates the optimal blend more on that later with the value chain

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GAMIFICATION

Make it count use it to encourage behaviours that have real impact

a start-up software business has been working with utility companies to persuade householders to actively lower their utility bills by pitching them in direct competition with their neighbours.30

NEXT GENERATION PATHWAY

InteroperabilityPersonalisationAnalytics, advising and assessmentCollaborationAccessibility and design

Gimmicks fade its about an open approach with flexibility to maximise future tech possibilities. Bill and Melissa Gates foundation funded Educause highlighted the key elements they felt are essential in supporting learning in future focussed organisations31

PATHWAY DASHBOARD

Contemporary design and information at a glance a complete home for learning

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PATHWAY COLLABORATION

best in formal content, learner-generated content, recognition for contribution and working together

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SOME IDEAS

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SOME IDEAS

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ENGAGE MEENGAGING CONTENT STORIES, MOVEMENT & CONTEXTENGAGING JOURNEYSENGAGING WITH NEW LEARNING - BRING YOUR OWN LEARNINGQ&A

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QA

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Q & A SESSION

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Chart1350295295295295235235235235205205205205

fraud costfraud cost(Meuro)

Sheet1QuarterY11QY12QY13QY14QY11QY22QY23QY24QY21QY32QY33QY34QY3fraud cost350295295295295235235235235205205205205

Sheet1

fraud costQuarterfraud value(Meuro)Incremental fraud reduction

Sir DukeStevie WonderSongs In The Key Of Life (Reissue), track 5/10, disc 1/21976R&B232844.3eng - Amazon.com Song ID: 208183185