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Erin BoettgeContent Marketing Manager,

BizLibraryeboettge@bizlibrary.com

Lisa BodellCEO and Author

FutureThink@LisaBodell

BizLibrary helps organizations succeed by improving the way employees learn.

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WHY SIMPLEWINS

Lisa BodellCEO, futurethink

@lisabodell

COMPLEXITY AT WORKIS DESTROYING OUR ORGANIZATIONS

Insist on doing everything through

‘channels.’

1

Make ‘speeches.’

2

Refer all matters to committees.

3

Bring up irrelevant issues.

4

Haggle over precise wordings.

5

Refer back to matters previously

decided upon.

6

Advocate ‘caution.’

7

OUR ORGANIZATIONSOUR OFFICE CULTURES

OUR ABILITY TO INNOVATE & ADAPT

COMPLEXITY IS DESTROYING

COMPLEXITY IS KILLING OUR COMPANIES1

WHY SIMPLE WINS2

GET TO THE WORK THAT MATTERS3

COMPLEXITY IS KILLING OUR COMPANIES1

WHAT DO YOU SPEND YOUR DAY

DOING?

MEETINGS & EMAILS

UNITERRUPTED HOURS EACH WEEK

6½<

M T W Th FSource: Boston Consulting Group

OF EACH DAY SPENT IN MEETINGS

45%Source: Bain & Company

28%OF WORKWEEK SPENT DEALING WITH E-MAILS

Source: McKinsey Global

EMAILS SENT & RECEIVED EVERY DAY100 billion

Source: McKinsey Global Institute

SPENT ON EMAIL EVERY YEAR600 hours

OF WHICH ARE ACTUALLY IMPORTANT83 hours

SO BUSY THAT…

Source: 2013 GALLUP GLOBAL SURVEY

NO TIME FOR MEANINGFUL ACTIVITIES SUCH AS CREATIVE THINKING“

”LITTLE CHANCE TO DO WORK THEY ACTUALLY ENJOYED“

”LOW LEVEL OF MEANING AND SIGNIFICANCE IN THEIR WORK“

”

4968273584

WHAT DRIVES COMPLEXITY

REGULATION & COMPLIANCE

SCALE TECHNOLOGY HUMAN FACTORS

WHY DO WE CHOOSE COMPLEXITY?

THE WHERE AND HOW OF COMPLEXITY

REGULATORYORGANIZATIONAL

TACTICALBEHAVIORAL

Insecure managers create complexity. Frightened, nervous managers use thick, convoluted planning books and busy slides filled with everything they’ve known since childhood.

Jack Welch

“ “

Simplicity is making the journey of life with just baggage enough.

Charles Dudley Warner

“ “

HAVE YOU CONTRIBUTED TO COMPLEXITY?

YES NO

I often send emails that are longer than 1 paragraph and/or require significant time to read.

Emails I send usually include more than 3 CC’s or BCC’s.

I expect my employees to put my projects first regardless of their workload.

I often use business jargon and buzzwords in my communication.

I require my team members to involve me in all the decisions they make.

HAVE YOU CONTRIBUTED TO COMPLEXITY?

YES NO

I’m frequently too busy to provide feedback or actions on reports/presentations that I assign.

I expect employees to follow formal processes no matter what.

I (or my team) consistently strive to add new processes, products, procedures to our work. It is rare we eliminate things.

I hold multiple recurring meetings with my team.

I require my team to create multiple, recurring reports.

HAVE YOU CONTRIBUTED TO COMPLEXITY?

# YES: YOU ARE: DESCRIPTION:

1 to 2 RELATIVELY SIMPLIFIED Aligned, focused on what matters

3 to 4 OPPORTUNITY TO SIMPLIFY Functioning but impacting morale, needs review

5+ COMPLEX Bottlenecks, inconsistencies, unnecessary work

CONTRIBUTINGARE YOU

TO COMPLEXITY?

WHY SIMPLE WINS2

HEALTHY

MORE PRODUCTIVE

MORE COMPETITIVE

KEEP OUR ORGANIZATIONS:

PROFITS DECLINE

OF PROFITS

1/10$237B

FOR TOP 200 GLOBAL FIRMS

300,000HOURS

LOST PRODUCTIVITY

$15MM

LOWER ENGAGEMENT

13%SATISFIED NOT FOCUSED

ON CREATING VALUE

87%

COSTING$550B

ANNUALLY

RESULT: LACK OF PRESENCE, COMPLACENCY

87% DID NOT FIND SATISFACTION

AT WORK

13%ACTIVELY ENGAGED

IN THEIR JOBS

ZOMBIE COMPANY

To get the culture right, you have to get the work right.“

“

3…HOW YOU CAN GET TO THE

WORK THAT MATTERS

DEFINING SIMPLICITYSTEP 1

DEFINING SIMPLICITYDOCUMENTATION SIMPLIFICATIONS MANUFACTURING SIMPLIFICATIONS

Design Simplifications Process Simplifications

General Simplifications Program Simplifications

Systems Simplifications Procedural Simplifications

Travel Simplifications Platform Simplifications

Initiative Simplifications Product Development Simplifications

Reporting Simplifications Packaging Simplifications

Financial Management Simplifications Training Simplifications

Workplace Simplifications Work Simplifications

DEFINING SIMPLICITYDOCUMENTATION SIMPLIFICATIONS MANUFACTURING SIMPLIFICATIONS

Design Simplifications Process Simplifications

General Simplifications Program Simplifications

Systems Simplifications Procedural Simplifications

Travel Simplifications Platform Simplifications

Initiative Simplifications Product Development Simplifications

Reporting Simplifications Packaging Simplifications

Financial Management Simplifications Training Simplifications

Workplace Simplifications Work Simplifications

DEFINING SIMPLICITYDOCUMENTATION SIMPLIFICATIONS MANUFACTURING SIMPLIFICATIONS

Design Simplifications Process Simplifications

General Simplifications Program Simplifications

Systems Simplifications Procedural Simplifications

Travel Simplifications Platform Simplifications

Initiative Simplifications Product Development Simplifications

Reporting Simplifications Packaging Simplifications

Financial Management Simplifications Training Simplifications

Workplace Simplifications Work Simplifications

DEFINING SIMPLICITYM inimalUnderstandableRepeatableAccessible

AAccessible

RRepeatable

DEFINING SIMPLICITY

Understandable

UMMinimal

IDENTIFY AREAS TO SIMPLIFYSTEP 2

IDENTIFY AREAS TO SIMPLIFY

DESIRED WORKTYPICAL TASKS

o Creating new product sales report

o Setting up progress meetings

o Brainstorming new revenue ideas

o Attending client meetings

LOW

VA

LUE

HIG

H

COMPLEX/VALUABLE SIMPLE/VALUABLE

COMPLEX/NOT VALUABLE

XSIMPLE/NOT VALUABLE

?VERY COMPLEX VERY SIMPLESIMPLICITY

STREAMLINE DECISION-MAKINGSTEP 3

KILL STUPID RULESSTEP 4

WALK THE WALKSTEP 5

CODE OF CONDUCTSTEP 6

Simplification Code of Conduct

I COMMIT TO SIMPLIFYING EVERYTHING I DO.

This means I will:

1. Eliminate redundancies and unnecessary work – and empower my team to do the same.2. Not create false urgency.3. Push back if I think something is unnecessary.4. Use clear, jargon-free language when I communicate.5. Keep my emails, documents, meetings, and conversations short.6. Be decisive and limit the amount of information I need to make a decision.7. Empower others to make decisions without me.8. Make information available to others (unless illegal).9. Say No whenever possible.

Signature Date

Do with other people’s time as you would have

them do with yours.

A NEW GOLDEN RULE

• Hired Chief Simplicity Officers

• Formalized programs and simplification teams

• Made simplification a core part of their corporate strategy

• Taken back their time and eliminated distractions

SMART COMPANIES ARE DOING IT

How will you get tothe work that matters?

THE JOURNEY OF A THOUSAND MILES

BEGINS WITH A SINGLE STEP.

LAO TZU

Lisa BodellCEO, futurethink

@lisabodellwww.futurethink.com

FutureThink QuickWin Series

1. Absurd hero2. Backcasting3. Busting Paradigm4. Customer Day in the Life5. Do Better Thinking6. Follow Smart People7. Futures Wheel8. Getting Ahead of Emerging Issues9. Little Bigs: Change the Environment10. Little Bigs: Eliminate11. Little Bigs: Pictures Not Words12. Pain to Gain13. Scanning for Change Using TwitterAnd Many More…….

FutureThink Tool School Series

1. Assumption Reversal2. Forced Connections3. Hunting Ground4. Kill a Stupid Rule5. Pain to Gain6. Plus 3, Minus 37. Portfolio Balancing8. PPCO9. The Art of Brainstorming10. Who Else? Where Else?11. Within Adjacent and Beyond

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