why connect services?
TRANSCRIPT
WHY CONNECT SERVICES?How we’re different
We provide a 24-hour service to the commercial, industrial and construction industries, providing rapid and efficient electrical
services including alterations, additions, breakdown support and preventative maintenance.
We’ve grown a lot, but we still care
Connect Services offers the unique combination of management and supervision from Tier 1 contractors combined with the
personalised interaction and delivery strategy you would expect from a local contracting business.
OUR CAPABILITYConnect Services has the capability to provide a complete electrical-based solution for new projects, upgrades to existing sites
and the ongoing service and maintenance of these sites.
With a focus on assisting our clients achieve increased efficiency and lower cost, we:
» Have dedicated account managers to ensure communication is open and transparent
» Software to allow clients to have visibility into the status of their jobs
» Vehicle tracking to ensure on time, consistent service delivery
» Focus on up-skilling all members of the team to ensure all efficiency trends are passed onto our clients
Connect Services’ core capabilities include:
» Electrical Programmed & Reactive Maintenance 24/7
» Commercial Construction
» Industrial
» Design Services
» Data & Communication
» High Voltage Installation, Commissioning & Maintenance
INTRODUCING CONNECT SERVICESConnect Services is a Brisbane-based Electrical Contractor group, providing electrical services for a variety of project sizes
for local and national clients. Our primary business is providing electrical services for medium to large scale projects by
utilising our specialised Construction and Projects Team; and our Client Services Team are the experts in small to medium
size projects, state and national roll-outs.
Why we’re different
Everything we do is aimed at improving the way your business and premises operate. We are committed to helping you
become more successful through increased efficiency and lower cost, which will go a long way towards improving your life
and in turn, the lives of the people around you.
We do this by making you the centre of what we do. We differentiate ourselves from the multitude of other contractors
by offering end-to-end solutions and not calling ‘tools down’ until we have resolved all your electrical related issues. Our
promise of quality and excellence in customer delivery is matched only by our commitment to continued innovation and
training, to ensure your experience is at the core of what we do.
Our continued growth is due to the combined expertise of our people. Our experienced personnel are the cornerstone of the
business and they are committed to delivering all our activities with an uncompromising approach to safety.
WHO WE ARE
» Security
» Fire (Reticulated and Dry)
» Energy Demand, Analysis & Management
» Critical Environment Services
» Power Generation & Control
INDUSTRY AND BUSINESS SECTOR CAPABILITYSince its inception in 2007, Connect Services has grown
into an integrated services business with a holistic approach
to tailored solutions for our growing client base in the
commercial construction, industrial, health, retail and public
sectors.
Richard and the team are driven to supply consistent,
quality outcomes to ensure our clients can focus on their
core activities. Connect Services continue to develop
their workforce to ensure they stay at the forefront of this
rapidly changing industry.
Connect Services provides electrical services to a
variety of business sectors.
This range of industry sectors and capabilities means a
highly skilled workforce, managed and led by a team of
highly experienced project managers and supervisors:
» Commercial base building and commercial offices
» Large scale residential
» Office fit-outs
» Retail outlets
» Industrial and mining
» Roll-outs
» Defence facilities
OUR CLIENTSConnect Services takes great pride in the ability to uphold
strong long-term working relationships with clients. These
include:
» Public sector
» Data centres and computer rooms
» Infrastructure
» Entertainment venues
» Health facilities
» Educational facilities
Health Department of Transport and Main Roads
» Help desk and 24 hour emergency
call-out
» Urgent maintenance priority
response
» Planned/unplanned preventative
maintenance programs
» Building maintenance
» Electrical Safety Switches (RCD)
Testing
» Energy usage analysis
» UPS and battery maintenance
» Thermal imaging scanning
» Test and tag appliances
» Power factor correction
» Emergency lighting testing
» Voice and data cabling testing &
audits
» Lamp and LED lighting
replacement... to name a few
» Legacy Way Tunnel
» Aveo Durack
» Sunshine Coast University
Hospital
» Caboolture Hospital upgrade
» Camp Hill Medical Centre
» High Dependency Units @
Royal Brisbane Hospital & Royal
Children’s Hospitals
» Royal Children’s Hospital: Building
C28 & Lady Lamington Building
» Royal Women’s Hospital operating
theatres
» Communication room upgrades
for Queensland Health
» Riverview SS, Mullumbimby SS &
Tweed Heads SS Sports Hall and
Cola Buildings
» Qld Railway Station upgrades @
Beenleigh, Boondall
ELECTRICAL PROGRAMMED & REACTIVE MAINTENANCE 24/7
Electrical maintenance programs for any type of property or facility
– offering core trades and specialist electrical services within well-
planned, preventative, and proactive programmes. We also offer
emergency electrical services, offered 24 hours a day, 7 days a week,
supported by our 24/7 Customer Service Centre.
COMMERCIAL CONSTRUCTIONOur Construction and Projects team can deliver a full suite of
electrical solutions for private and public construction operations with
complex needs and multiple requirements. Below are examples of
select past projects.
SERVICES
INDUSTRIALOur teams have significant experience on major industrial projects
throughout Australia. Our experience in industrial electrical services
includes public sector infrastructure; mining, heavy industry and
manufacturing; and all forms of product facilities.
DESIGN SERVICESThe practical knowledge and experience of our installation and
maintenance teams supports our comprehensive in-house design
capability. If you have your own designers, our team can provide added
value, recommending efficient, effective and practical solutions.
Our focus is on enhancing functionality, reducing delivery times,
cost savings, safer business environments and minimal
environmental impact.
» Maintenance services
» Design and construct services
» MV and HV substations and
switchboards
» Electrical reticulation systems
» Generator and backup systems
» Motorised control systems
» PLC Systems
» Process control systems
» High frequency systems
» Integrated control and
instrumentation
» SCADA systems
» Fuel storage and transfer systems
» Automatic synchronising systems
» Design of utility networks
» Electrical and communications
systems for commercial buildings
» Energy and power monitoring
systems
» Gas and diesel standby power
systems
» HV chamber, pad mount and kiosk
substations
» Industrial process installations
» Mining and industrial
infrastructure
» Private street lighting
» Telecommunications
infrastructure
» Design and construct services
» Cat 5e, Cat 6, Cat 6A, Cat 7 and
Cat 7A
» OM1, OM3, OS1 & OS2 fibre
optic solutions
» Blown fibre solutions
» Carrier lead-ins
» Installation and infrastructure for
GSM sites
» Wireless access points
» Power over ethernet
» Data centres / disaster recovery
centres
» Patch by exception
» MATV
» Audio visual
» Public address and B.G.M.
» Infrastructure audits
» Testing and certification
DATA & COMMUNICATIONSNot limited to one business type or industry, we excel in
industry-leading services including cabling, data communications,
networking, and telecommunications, and are focused on delivering
communication services using cutting-edge materials and technology.
HIGH VOLTAGE INSTALLATION, COMMISSIONING & MAINTENANCE
We have invested in up-skilling our staff and procuring the specialised
test instruments needed to excel in this specialised field. We offer
termination services, testing and certification of high energy
infrastructure across all sectors, and are particularly experienced in
mining industry requirements.
Our High Voltage (HV) Division is on
call 24/7 and able to assess, diagnose
and complete your HV installations
and repairs in the most efficient and
cost effective way possible, while
keeping safety at the forefront of
practice.
» Fault location on XLPE and trailing
cables
» HV termination cables up to 33kV
» Supply and installation HV switch
gear (RMU)
» Testing and repair of HV trailing
cables up to 33kV
» VLF testing up to 33kV
» All your HV project requirements
SERVICES
SECURITY (CCTV & ACCESS CONTROL)We deliver all elements of the security spectrum, ranging from
an entirely new system or retro fitting. Our ability to provide
CCTV/IP to digital video recording ensures we will continue to meet
the market advances in this sector. We stay on top of industry trends
and new product developments to provide you with the information
you require to make the relevant choices for your security needs.
FIRE (RETICULATED AND DRY)Expertly installed and well maintained fire systems save lives and
property. We possess long term relationships in the fire industry
which ensure we have the capacity to deliver all elements of both
reticulated and dry fire systems. We meet all QBCC compliance
obligations regarding the installation and maintenance of reticulated
and dry fire systems, including commissioning.
» Urgent maintenance priority
response
» Commercial and industrial
security installations
» On call technicians all regions
» Retro fit to existing alarm systems
» Back to base system monitoring
» CCTV/IP -Closed circuit television
digital video recording (DVR)
systems
» Planned/unplanned preventative
maintenance programs
» Systems integration control of
security, access/lift control, CCTV
and intercommunication systems
» Electronic access control systems
» Automated gates and barriers
» Intercom system
We also support your business at any
time of the day, night or weekend,
providing electricians through our
quick dispatch process for emergency
repairs to your equipment or fire-
protection systems.
» Emergency warning and
evacuation systems
» Exit and emergency lighting
» Fire doors and frames
» Fire hydrant and hose reel
systems
» Fire sprinkler systems
» Fixed & portable fire extinguishers
» Occupant warning systems
» Thermal and smoke alarm systems
» Detailed development of critical
environment and hazardous area
installations
» Quality control and safety
development to ensure intrinsic
protocols are delivered
» HA installation verification and
detailed ITP/ ITR development
» Robust systems to ensure third
party personnel fully comply with
site requirements
» Integrated maintenance
development to ensure
legislative requirements are
met or exceeded.
» In-house commissioning and
testing
Connect Services provide an energy efficiency service to our local
and national clients for all project sizes. The success of your business
through improving your bottom line is the driving force behind what
we do. We know that energy costs can be reduced by managing your
overall energy demand, knowing how fluctuations affect running
costs, and preparing accordingly. Our team stay abreast of real-time
electricity prices and can alter your consumption levels to generate
savings or earn extra revenue.
CRITICAL ENVIRONMENT SERVICES/HAZARDOUS AREAS
We know the difference that mere minutes can make when a service
interruption threatens your plant production, lab results or other
vital data. We work with data centres, call centres, R&D facilities and
mining operations to avoid unplanned downtime.
SERVICES
ENERGY DEMAND, ANALYSIS & MANAGEMENT
» Studying and reporting on your
current energy provider
» Analysing your current energy
usage and investigating how that
energy is being used and how
costs can be saved
» Installing more energy efficient
LED lighting systems
» Installing voltage optimisation
equipment
» Installing variable speed
compressor motor controls
» Providing power factor equipment
» Energy savings of over 10% can be
achieved with less than a two year
payback
Generator design and installation for power generator sets ranging
from 4kVA to 3000kVA:
» Automatic synchronising systems
» Diesel, gas, bi-fuel, co-generation
and tri-generation power sets
» HV and MV switchgear and
transfer and control technologies
Generator Maintenance
» Programmed scheduling
» Engine oil testing and analysis
» Fuel quality testing and treatment
» Load bank units for testing
generators,
» UPS units, switchgear and battery
autonomy
Our technicians stay connected with
the office at all times, providing the
opportunity for field employees to
update times, materials, job details,
and photos in real time – as well as
issue invoices and collect payment on
site if required. This seamless office-
to-field connection reduces travel time
and costs to our clients.
Real-time GPS tracking
Fleet management software monitors
the exact location of our fleet in real
time. Real-time fleet visibility enables
you to reduce costs, schedule smarter,
and enhance driver safety. Reducing
our company costs and in turn reduces
our client’s cost.
POWER GENERATION & CONTROLWe offer tailored solutions, ranging from refurbishing your existing
plant and equipment or designing something completely new for your
unique needs. Focusing on key factors such as increasing existing
power capacity and maximising efficiency, we can increase your
productivity and profit. 24/7 crisis response means unplanned power
outages don’t negatively impact on your business. Our specialist
power generation team has significant experience in the design,
installation and maintenance of diesel generators and are fully trained
and accredited to install and maintain a wide range of generator models.
INNOVATION-REAL TIME MONITORINGWe use Australia’s leading edge trade service technologies to provide
better service for all our clients – and in line with this promise, have
fitted all our service vehicles with a satellite tracking system which
monitors the exact location of our fleet in real time. This real-time
fleet visibility allows us to assign the closest vehicle to you and gives
our business transparency to our clients, allowing you to request a
trip report showing the location of the vehicle matching the amount of
time invoiced for that job.
QUALITY MANAGEMENT SYSTEMSTo ensure our customers are receiving the very
best quality from design, procurement, installation,
commissioning and ongoing maintenance, we
operate under a robust Quality Management System.
This system ensures all works performed by this
organisation are achieved in a legal and efficient
manner.
These systems are constantly reviewed and monitored
both internally and with our key stakeholders and
clients, to ensure all parties are striving for continual
improvement. The success of these systems is based
on open and accountable relationships with our staff,
clients and suppliers.
Our system includes a Quality Manual based upon
AS NZS ISO 9001 and other industry standards to
ensure our stakeholder’s needs are at the core of our
operations. Connect Services’ definition of standards
complies with AS/NZS ISO 9001 and specifically refers
to the achievement of the following outcomes:
» Excellence in quality of service and continual
improvement
» Regular appropriate staff training to maintain and
continually improve the quality of our products
and services
» An ongoing commitment to the achievement
of higher standards of customer satisfaction,
consistent with the professional standards and
ethics as defined by the professional bodies
OUR DIFFERENCE
WORKPLACE HEALTH AND SAFETYWe have implemented the NECA safe management
system according and complying with AS/NZS 4801
to ensure all personnel within the organisation are
actively engaged in this most important element of our
operations.
Our systems ensure all personnel have a clear
understanding of their obligations, including continually
looking to remove hazards and being proactive in
reporting issues before they result in an incident. This is
achieved through:
» Ongoing training and consultation at all levels of the
organisation. This includes toolbox consultation as
well as the implementation of a WH&S committee
» Ongoing commitment to continually review and
develop existing programmes
» Development of sub-contractor inductions to
ensure compliance and understanding of company
policy
» Implementation of a zero-incident mentality
» Ongoing review of all Safe Work Methodology to
ensure best practice
ENVIRONMENTAL MANAGEMENTWe are committed to minimising the impact of any
environment risks related to our activities and our
certified ISO 14001 compliant systems are in place
to ensure all stakeholders are protected. Connect
Services commits to a continual review of all
operational activities to ensure industry best practice
is met.
Richard SeccombeRichard is the owner and managing director of Connect Services and has been successful in business for
over the past 16 years. Richard is dedicated to time-effective and cost-efficient outcomes which surpass
client expectations, and is focused on building trust-based, long-term relationships with those clients.
This has seen Connect Services develop from a one-man Electrical Contractor into a commercially
successful business, which has been responsible for the installation of some of the world’s most
advanced equipment. While still maintaining the relationships built with clients from Connect Services’
early days of operation, Richard is constantly driving his company to improve and grow. Richard’s
insistence that Connect Services consistently strives for best practices has seen the company qualify for
ISO 9001, AS/NZS 4801 and ISO 14001.
Garth ElliottGarth has been involved in all facets of the electrical contracting business for over 16 years. Initially
engaged in the specialised services sector involving High Voltage installation and maintenance, Garth
has a unique understanding of both the contracting and services sectors. Having been responsible
for projects on APLNG worth 26 million dollars, this knowledge is demonstrated across all sectors.
Having a safety first culture and the capacity to work to achieve solutions with his clients has led to
his development as an effective manager with a Tier 1 contracting background. This awareness of the
critical need to ensure client outcomes are met with the highest safety and quality systems makes Garth
a valuable addition to the Connect Services leadership team.
Nigel MalcolmNigel has gained experience hands on from the early days of the initial build with Optus
Communications and has honed his skills to deliver cost effective projects on time with the benefit
of 25 years of experience across all facets of Communications Projects. His focus and success stems
from clear communication with clients to understand their requirements and adjust to meet standard
requirements and future proof networks with little fuss or variation to scope. Nigel has experience in
telecommunications, turnkey installations, commercial installations and industrial Installations.
Todd HileyTodd has been involved in the electrical industry for over 12 years and has steadily progressed
through the ranks into Tier 1 contracting. He has a broad knowledge of the industry having worked
on commercial, education, and health projects from thousands through to tens of millions of dollars.
Recently, Todd has successfully completed the electrical rough-in portion of the works on the Sunshine
Coast University Hospital. He has a strong focus on clients and growing relationships within the
industry to help businesses succeed and continue to grow. He has a strong knowledge of good project
management practice and procedures, while always keeping safety front of mind.
Garry StarrIn the 40 years of working in the electrical industry, Garry has gained a wide knowledge in a variety of
fields. His electrical career began in general wiring and then progressed into the data communications
and security alarm industries. He specialises in data communications design of fibre optic and UTP
networks, also tendering and final project management of those works. In the last five years of his career
he has focused on project management, project scheduling and estimating medium to large construction
projects.
OUR LEADERSHIP TEAM
MEET THE TEAM
Connect Services Pty Ltd
1300 885 161 Unit 31, 1631 Wynnum Rd
Tingalpa QLD 4173
ABN: 78 127 417 592
Electrical Contractor Licence No. 70706
Refrigerant handling Licence No. L009744
Australian Communications Master Cabler Licence (ACRS) No. A018102
Security Licence No. 3460036
CEC Accrediation No. A0380558